Deck 1: Introduction to the World of IT

ملء الشاشة (f)
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سؤال
Which components are output devices? (Select all that apply.)
[ display | keyboard | mouse | printer | speakers ]
استخدم زر المسافة أو
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لقلب البطاقة.
سؤال
IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]
سؤال
Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]
سؤال
Which desktop computer component holds memory, ports, and, optionally, expansion slots?
[ power supply | display | processor | motherboard ]
سؤال
List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.
سؤال
Adapters are installed into _____.
[ RAM slots | the power supply | expansion slots | the hard drive ]
سؤال
List one operating system.
سؤال
What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]
سؤال
Which scenario contains an example of active listening?

A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
C)A technician stares at the customer intently to show the customer that he is listening to the customer.
D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.
سؤال
You should remove jewelry before working in PCs and devices.
سؤال
What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ]
سؤال
You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

A)Dell "reboot" OR "reload"
B)Dell computer
C)Dell intermittent (reboot OR reload)
D)Desktop computer reboot reload hours operation
سؤال
If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.
سؤال
Which household supply would be appropriate when cleaning a keyboard?
A)Bleach

A)Upright vacuum
B)Damp, lint-free cloth
B)Glass cleaner
سؤال
What device allows two computers to share the same displays, keyboard, and mouse?
[ RAM | adapter | KVM switch | processor ]
سؤال
A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

A)Press the Caps Lock key to see whether a light illuminates.
B)Replace the keyboard.
C)Move the cable to a different port.
D)Replace the port.
سؤال
Which components are end user storage devices? (Select all that apply.)
[ optical drive | display | BIOS | hard drive | motherboard ]
سؤال
Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]
سؤال
You should use a/an _____ when installing an adapter into a PC.
[ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]
سؤال
Why should a technician be able to use a tool such as the Windows Snipping Tool?

A)To be able to remove sections of text
B)To be able to put things in the computer's clipboard
C)To be able to erase lines in a PDF document
D)To be able to capture what is on the screen
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ملء الشاشة (f)
exit full mode
Deck 1: Introduction to the World of IT
1
Which components are output devices? (Select all that apply.)
[ display | keyboard | mouse | printer | speakers ]
Display, printer, speakers
2
IT technicians are frequently required to lift up to ___ pounds in the normal course of a day's work.[ 10 | 20 | 30 | 50 | 75 ]
50
3
Which computer component converts AC to DC and distributes DC to internal computer components? [ power supply | motherboard | processor | BIOS ]
Power supply
4
Which desktop computer component holds memory, ports, and, optionally, expansion slots?
[ power supply | display | processor | motherboard ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
5
List one way to easily and quickly identify the purpose of a particular adapter installed in a computer.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
6
Adapters are installed into _____.
[ RAM slots | the power supply | expansion slots | the hard drive ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
7
List one operating system.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
8
What component controls the boot process and locates an operating system used to boot the system? [ RAM | BIOS | CPU | hard drive ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
9
Which scenario contains an example of active listening?

A)A technician is listening to a customer describe a display problem.The person is upset and in a panic because of an impending deadline.The technician interrupts the customer to calm the customer down.The technician then proceeds to ask the customer closed questions to guide the customer through the troubleshooting process.
B)A technician shows he is paying attention to the customer by documenting the facts given by the customer.
C)A technician stares at the customer intently to show the customer that he is listening to the customer.
D)A technician is listening to someone explain a printer problem.The technician follows the person to the printer so the person can show and explain what is happening with the printer.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
10
You should remove jewelry before working in PCs and devices.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
11
What is the most common (and most numerous) type of memory in a PC?
[ BIOS | CPU | Flash | RAM ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
12
You are investigating why a Dell desktop computer reboots randomly after several hours of operation.Which search parameters would produce the best results?

A)Dell "reboot" OR "reload"
B)Dell computer
C)Dell intermittent (reboot OR reload)
D)Desktop computer reboot reload hours operation
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
13
If someone is typing in Notepad and the power goes off to the computer, the information is saved in RAM automatically and will be available once the computer is powered on again.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
14
Which household supply would be appropriate when cleaning a keyboard?
A)Bleach

A)Upright vacuum
B)Damp, lint-free cloth
B)Glass cleaner
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
15
What device allows two computers to share the same displays, keyboard, and mouse?
[ RAM | adapter | KVM switch | processor ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
16
A technician has been told that a keyboard is not responding at all.What can the technician do quickly to determine whether that is true?

A)Press the Caps Lock key to see whether a light illuminates.
B)Replace the keyboard.
C)Move the cable to a different port.
D)Replace the port.
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
17
Which components are end user storage devices? (Select all that apply.)
[ optical drive | display | BIOS | hard drive | motherboard ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
18
Which is larger, a gigabyte or a megabyte? [ gigabyte | megabyte ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
19
You should use a/an _____ when installing an adapter into a PC.
[ antistatic wrist strap | power adapter | BIOS tool | screwdriver ]
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
20
Why should a technician be able to use a tool such as the Windows Snipping Tool?

A)To be able to remove sections of text
B)To be able to put things in the computer's clipboard
C)To be able to erase lines in a PDF document
D)To be able to capture what is on the screen
فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.
فتح الحزمة
k this deck
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فتح الحزمة
افتح القفل للوصول البطاقات البالغ عددها 20 في هذه المجموعة.