Deck 10: Managing Human Resources and Labour Relations

Question 1

Dallas Walz is an electrical engineer.He works as a temporary worker for a contracting company that needs his talents only about nine months out of the year.While he likes the extra income,he would much rather stay home with his two preschoolers.His wife earns a six-digit salary selling computers,so Walz has no need to work.Walz is an example of which of the following?

A) a contingent worker
B) an outsourced worker
C) an unpromotable employee
D) a conditional employee

Answer 1

A

Question 2

Dawn Li's job at Bombardier,a company that manufactures jet planes,is to gather information about various jobs and to specify the skills and knowledge to do each job well.Li is responsible for which of the following?

A) skill inventories maintenance
B) task orientation
C) job management
D) job analysis

Answer 2

D

Question 3

In employee selection,what are the two stages of the initial screening?

A) the employment application form and the job description
B) the preliminary and final interviews
C) the preliminary interview and the employment application form
D) the initial advertisement and the preliminary interview

Answer 3

C

Question 4

Which of the following statements about HR demand forecasting is MOST accurate?

A) HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.
B) HR demand forecasting is an internal labour supply forecast.
C) HR demand forecasting uses census figures to calculate labour supply and demand for a particular industry.
D) HR demand forecast only involves forecasting a specific business's labour needs for some future time.

Question 5

What is the first type of training and development a new employee will be exposed to?

A) vestibule training
B) employee orientation
C) role-playing
D) mediation

Question 6

Which of the following statements about the employee selection process is MOST accurate?

A) During the initial job screening,the applicant usually completes an application form and has a brief interview of 30 minutes or less.
B) The tool most widely used in making hiring decisions is the general aptitude test.
C) Like recruitment,selection considers only those applicants in the external job pool.
D) General aptitude tests are seldom,if ever,used in job screening.

Question 7

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job.This document is known as which of the following?

A) a skill list
B) a job specification
C) a job worksheet
D) a job description

Question 8

The skills,knowledge,and abilities a person must have to fill a job are spelled out in which of the following?

A) an occupational checklist
B) a résumé
C) a skills requirement checklist
D) a job specification

Question 9

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer,she has worked in its public relations department and its advertising department,and has helped design collateral sales material and point-of-purchase displays.Next week she will go out on the road as a salesperson.Which of the following methods of training is Saxony's employer using?

A) job rotation
B) programmed instruction
C) mentoring
D) vestibule training

Question 10

Which of the following would occur during on-the-job-training?

A) being coached about the operation of a new machine lathe
B) simulation
C) classroom role-play exercises
D) classroom lecture on fringe benefits

Question 11

Leonetta Beauvoir recently was hired by the Home Depot to help recruit,select,and train new employees to work in its stores.BBeauvoir has a job in which of the following areas?

A) functional production
B) human resource management
C) line management
D) operations management

Question 12

Which of the following is the creation of a strategy for meeting future human resource needs?

A) human resource controlling
B) human resource functioning
C) human resource planning
D) human resource coordinating

Question 13

What might recruitment involve?

A) reference checks
B) prospecting on university and college campuses
C) background checks
D) writing job descriptions

Question 14

Which of the following is a study of the tasks required to do a particular job well?

A) job analysis
B) task delineation
C) skill inventory
D) job forecast

Question 15

Which of the following is the process of hiring,developing,motivating,and evaluating people in order to achieve organizational goals?

A) production management
B) human resource management
C) operations management
D) developmental management

Question 16

What is the tool most widely used in making hiring decisions?

A) a personality test
B) a résumé
C) a selection interview
D) a background and reference check

Question 17

Which of the following is the attempt to find and attract qualified job applicants in the external labour market?

A) labour pool development
B) labour forecasting
C) qualifying
D) recruitment

Question 18

Which of the following describes an apprenticeship?

A) It is commonly found in the unskilled trades of plumbing and electrical work.
B) It does not involve classroom training.
C) It can last as long as four years.
D) It is a form of off-the-job training.

Question 19

Which of the following is a type of on-the-job training?

A) programmed instruction
B) vestibule training
C) apprenticeship
D) brainstorming

Question 20

CMI International,a composite plastic manufacturer,wants to improve its involvement with the community,so it has established a Community Involvement Office.To fill the positions within this office,the company will attempt to find and attract qualified applicants from the external labour market.What is this process called?

A) employee investiture
B) qualifying
C) recruitment
D) labour pool development

Question 21

Which of the following BEST describes programmed instruction?

A) It is less expensive than on-the-job training.
B) It uses mentors as instructors.
C) It is a form of on-the-job training.
D) It is a self-paced,highly structured training method.

Question 22

Dak Zincy is a safety officer for a petroleum company.At the end of every month,he receives a cheque for $3,810.Zincy is receiving which of the following?

A) wage
B) salary
C) commission
D) profit-sharing rate

Question 23

Alex Kajel sells refrigeration units to supermarkets,delicatessens,florists,and other companies that need to keep their merchandise cold.Kajel's company pays him $100 every time he gets an order from a new customer.This $100 is known as which of the following?

A) premium pay
B) piece rate
C) fringe benefit
D) bonus

Question 24

Reisner Inc.is a small company that manufacturers egg cartons.It has a sales force of 15 who sell all over Canada.Last year the company exceeded its predicted sales by almost $25,000.Forty percent of these added sales were divided equally among Reisner's salespeople.Reisner used which of the following methods to reward its salespeople?

A) a bonus
B) a fringe benefit
C) an augmented commission
D) a profit-sharing plan

Question 25

Which of the following is a type of off-the-job training?

A) role-playing
B) simulation
C) benchmarking
D) mentoring

Question 26

During a typical employee performance appraisal,the employee's supervisor evaluates the employee's work in terms of which of the following?

A) diversity management synergy
B) economic forecasts
C) the opinions of organizational stakeholders
D) his or her contribution to the organization

Question 27

Managerial and professional employees are usually paid a fixed amount biweekly or monthly.This is known as which of the following?

A) a commission
B) a wage
C) a bonus
D) a salary

Question 28

Which of the following factors are examples of internal influences on pay structure?

A) the firm's financial condition
B) the level of labour competitiveness in the area
C) salary levels of competitors
D) wage and salary surveys

Question 29

LaDonna Nilsson assembles electronic boards.She is paid $4 a board for the first ten boards,then $6 for each one over that.Nilsson is working on which of the following systems?

A) commission
B) task-reward
C) piecework payment
D) comparable worth

Question 30

Which of the following is the process of negotiating labour agreements between union members and management?

A) collective bargaining
B) aggregated participation
C) arbitration
D) mediation

Question 31

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems.Every six months Djuna is given feedback by comparing his actual performance with his obectives and goals.What type of feedback is this?

A) compensation appraisal
B) performance appraisal
C) projected appraisal
D) controlled appraisal

Question 32

What is the first step in performance planning and appraisal?

A) Determine which employees have seniority.
B) Establish performance standards.
C) Give every employee an aptitude test.
D) Create an orientation program for employees.

Question 33

Herriott & Haynes Fabrication Company uses which of the following methods to systematically compare the actual work accomplishment of each employee with his or her expected performance?

A) job descriptions
B) worker benchmarks
C) value analyses
D) performance appraisals

Question 34

Which of the following statements about fringe benefits is MOST accurate?

A) All fringe benefits are paid by the federal government.
B) Examples of fringe benefits include vacation and sick leave.
C) Fringe benefits are classified as a form of direct compensation.
D) Profit sharing is a form of fringe benefit.

Question 35

A training system that utilizes the operation of mock equipment by the trainee is called which of the following?

A) enclosed
B) simulation
C) virtual
D) centralized

Question 36

When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company,he welcomed the help he received from Rae Rogers,a senior manager.Rogers was able to show Elliott the places where trouble was likely to occur,the likes and dislikes of the CEO,and how to do the best job possible.Which of the following statements describes what was going on in this situation?

A) Elliott was given no training at all.
B) Elliott was assuming the role of an apprentice.
C) Rogers was using off-the-job training techniques.
D) Rogers was assuming the role of a mentor.

Question 37

Lower-level workers,such as those who unload inventory from trucks,are usually paid in which of the following ways?

A) salaries
B) commissions
C) wages
D) piece rate

Question 38

Which of the following is the primary benefit of on-the-job training?

A) It is self-paced.
B) It allows companies to make the best use of programmed instruction.
C) It gives the trainee time to think about his or her actions.
D) It provides instant feedback.

Question 39

Robin Nighthood works at a large home-decorating store.For each kitchen appliance Nighthood sells,she earns 12 percent of the item's purchase price.Nighthood receives which of the following?

A) a salary
B) a commission
C) a wage
D) a bonus

Question 40

Which of the following is an organization of employees formed to represent workers in their disputes with management over wages,hours,and working conditions?

A) a craft federation
B) a labour federation
C) a labour union
D) a job bank

Question 41

An arbitrator performs which of the following functions?

A) He/she can make a nonbinding decision on management.
B) He/she makes a decision called an award.
C) He/she can make a nonbinding decision on the union.
D) He/she presents suggestion to persuade union and management to settle.

Question 42

In which of the following shops does the worker not have to join the union but must pay dues to cover union expenses?

A) a closed shop
B) an agency shop
C) a managed shop
D) an open shop

Question 43

Which of the following is a union that consists of many local unions in a particular industry,skilled trade,or geographic area and thus represents workers throughout an entire country?

A) a union aggregate
B) a federated union
C) a union conglomerate
D) a national union

Question 44

Which of the following is the settling of a labour-management dispute by having a third party make a binding decision?

A) mediation
B) conciliation
C) dispute regulation
D) arbitration

Question 45

When union members carry signs and parade back and forth in front of the employer's site,they are engaging in which of the following?

A) strike advertising
B) boycotting
C) picketing
D) a lockout

Question 46

Abed Mahomet works for a food service that provides prepared entrees to restaurants.The food service's workers are represented by a union,but Mahomet pays no dues to the union and is not a member.Mahomet works in which of the following type of shop?

A) a closed shop
B) an agency shop
C) a mandated shop
D) an open shop

Question 47

Mr.Smythe uses communication and persuasion as his tools to help unions and employers negotiate.Smythe can suggest compromises but cannot issue a binding decision.He is performing which of the following roles?

A) arbitrator
B) mediator
C) conciliator
D) certifier

Question 48

Hanson Aquatics manufactures navigational equipment.As a new Hanson employee,Peter Nkata was told that even if he decides not to join the union that represents the company's employees,he must pay the dues.Hanson has which of the following type of shop?

A) an open shop
B) a closed shop
C) a membership-optional shop
D) an agency shop

Question 49

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates which of the following type of shop?

A) a union shop
B) an agency shop
C) a managed shop
D) an open shop

Question 50

If the workers do not have to join the union,and they do not pay dues or fees to the union,a unionized company has which of the following type of shop?

A) a union shop
B) an open shop
C) a closed shop
D) a managed shop

Question 51

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division.He understands that he will be on probation for 30 days and then must join the union.Owings Enterprise has which of the following type of shop?

A) a closed shop
B) a managed shop
C) an open shop
D) a union shop

Question 52

Robin Banyan applied for a job at Shane Printing,which is unionized.She was told that she need not join the union and did not have to pay union dues if she did not want to.Shane Printing's labour contract supports which of the following type of shop?

A) a closed shop
B) an open shop
C) an agency shop
D) a union shop

Question 53

Which of the following is the length of an employee's continuous service with a firm?

A) superincumbency
B) continuity
C) seniority
D) job prerogative

Question 54

Which of the following BEST describes collective bargaining?

A) It describes the grievance procedure in labour agreements.
B) It describes the procedure used to get an employer to settle a dispute in favour of the employees.
C) It refers to the actions taken by a group that collectively boycotts a product.
D) It is the process of negotiating labour agreements.

Question 55

Allyson,a unionized worker,believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime.Which of the following individuals should she contact with her complaint?

A) her national union president
B) her shop steward
C) her arbitrator
D) her company's president

Question 56

Which of the following is a formal complaint by an employee or by the union that management has violated some part of the contract?

A) a contract complaint
B) a grievance
C) union arbitration
D) formal mediation

Question 57

Which of the following is a branch union that represents a specified area or even a specific plant?

A) task-oriented union
B) local union
C) controlled union
D) restricted union

Question 58

In a union,the shop steward performs which of the following duties?

A) represents management in negotiations
B) negotiates union contracts
C) is the mediator who tries to settle disputes without either side resorting to conflict
D) represents union members in complaints to management

Question 59

When Vincent Cappio began acting in commercials,he was required to join a union that represents actors.Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter.He was upset when the director decided to eliminate his performance from the finished ad.He was even more upset when the production company that was shooting the commercial said that he was not getting paid.To whom would Cappio complain about not being paid?

A) his national union president
B) his arbitrator
C) his shop steward
D) the company's president

Question 60

What is the final stage in a typical employee grievance procedure?

A) the dissolution of grievance committees
B) the meeting of the employer,the union steward,and the employee who lodged the grievance
C) the rewriting of the formal contract to prevent this grievance from ever occurring again
D) arbitration

Question 61

A study of the tasks required to do a job well is called a job analysis.

Question 62

Which of the following is an example of a trend in human resource management?

A) increase in the number of children being home-schooled
B) reactive management of diversity
C) growth in employee diversity
D) growing number of teenage consumers

Question 63

Scott Pao was sitting in a stockholder meeting when a group of workers disrupted the meeting by standing up on the furniture and making claims about unfair working conditions.Since the company is unionized,Pao should recognize that what happened during the meeting was an example of which of the following?

A) part of the grievance procedure
B) a corporate campaign
C) a union boycott
D) verbal picketing

Question 64

Visitors to Las Vegas have periodically been exposed to groups of unhappy workers walking back and forth in front of various casinos carrying signs that say the casino owners treat their employees unfairly.Visitors are witnessing which of the following behaviours?

A) a lockout
B) picketing
C) strike advertising
D) boycotting

Question 65

Human resource management is the process of hiring,developing,motivating,and evaluating people in order to achieve organizational goals.

Question 66

Mentoring is a form of off-the-job training.

Question 67

DeShaun Hardin works for a lumber company.His employer requires that all employees wear steel-toed shoes and hard hats when on the work site.Hardin's employer is complying with which federal law?

A) Occupational Hazard Act
B) Occupational Health and Safety Act
C) Fair Labour Standards Act
D) Equal Employment Opportunity Act

Question 68

Which of the following represents a contingency plan a manufacturer can use after its employees go out on strike?

A) Join in a mutual-aid pact with other companies in its industry.
B) Hire an employment ombudsman.
C) Hire permanent federal mediators.
D) Create an ad hoc team who are instructed to improve employee morale.

Question 69

Management's refusal to let workers enter a plant or building to work is known as which of the following?

A) a management strike
B) a lockout
C) a reverse strike
D) a boycott

Question 70

Job description refers to the specific location or office where a job is done.

Question 71

When companies in an industry pool their financial resources to help cover the costs of a member company whose workers go on strike,the effort is called which of the following?

A) resource sharing
B) a mutual-aid pact
C) partners in strikes
D) mutual assistance

Question 72

Which of the following is the assignment of various functions-such as human resource management,accounting,or legal work-to outside firms?

A) outsourcing
B) contingency workers
C) organizational reassignment
D) functional reassignment

Question 73

The skills,knowledge,and abilities a person must have to fill a job are spelled out in a job specification.

Question 74

The internal labour market is made up of all employees in an industry.

Question 75

Which of the following is a set of unique features of a company and its products that are perceived by the people or companies the organization wishes to serve as significant and superior to those of the competition?

A) a synergistic benefit
B) a competitive advantage
C) a superlative benefit
D) a comparative perception

Question 76

Which of the following is required by the Occupational Health and Safety Act?

A) Employers must provide adequate fringe benefits.
B) Employees must pay for their own insurance.
C) Employers must provide extended health insurance.
D) Employers must provide a safe and healthful workplace.

Question 77

The selection interview is designed to test an applicant's communication ability and motivation.

Question 78

Recruitment is the attempt to find and attract qualified applicants in the external labour market.

Question 79

Since the development of employment equity programs,companies no longer require physical examinations as part of the selection process.

Question 80

The first two stages in the selection process are the initial contact and the preliminary interview.