Deck 2: Strategic Planning

Question 1

Global oil prices are highly volatile; however,it is possible to predict the prices over the short term.

Answer 1

False

Question 2

The strategic plan must take into account that the organization and everything around it has constant needs.

Answer 2

False

Question 3

An effective statement consists of three components: a core ideology,a mission statement,and a vision of a desirable future.

Answer 3

True

Question 4

A breakthrough project creates a competitive advantage that enables the organization to earn a greater than normal return on investment than its competitors.

Question 5

A key role of management is to recognize and drop goals that are no longer relevant.

Question 6

Senior management must create a vision/mission statement that communicates an organization's overarching aspirations and can guide it through changing objectives,goals,and strategies.

Question 7

UPS currently is evaluating and testing the second generation of the DIAD.

Question 8

U.S.online retail sales are expected to grow from $34 billion in 2001 to $271 billion in 2008,a compounded average growth rate of 34.5 percent.

Question 9

Every for-profit organization considers future profitability a key objective.

Question 10

The THREAT matrix is a simple way to illustrate what the firm is doing well,where it can improve,what opportunities are available,and what environmental factors threaten the future of the organization.

Question 11

A goal states what must be accomplished and the associated objectives specify how to determine whether the objective is being met.

Question 12

Each year,when deploying OGSM,the senior management team defines goals for the organization and establishes numerical objectives that index each goal.

Question 13

The actual results of a project must be compared with the goals it expected to achieve.

Question 14

The EDD (Enhanced DIAD Download)is UPS-developed software that downloads an electronic manifest to the driver's DIAD at the start of each workday.

Question 15

The UPS IT organization spends roughly $1 million per year and is always working on hundreds of IT-related projects.

Question 16

RFID eliminates the need for line-of-sight reading,which is required for bar codes.

Question 17

Strategic planning is typically a quarterly process timed to yield results that are used to prepare the annual expense budget and capital forecast.

Question 18

The odds of achieving good alignment are not significantly increased when IT staff members have experience in the business and can talk to business managers in business terms rather than technology terms.

Question 19

According to the 2007 State of the CIO Survey conducted by CIO Magazine,four of five CIOs say they are not aligned with their organization's strategic goals.

Question 20

The airplanes owned by UPS and other freight carriers are potential "weapons" for terrorists.

Question 21

A ____ describes specific actions an organization will take to achieve its vision/mission,objectives,and goals.

A) procedure
B) guideline
C) policy
D) strategy

Question 22

UPS has extensively tested ____ technology as a possible replacement for the bar coding it uses to sort packages.

A) BID
B) UID
C) G2
D) RFID

Question 23

The ____ assessment begins with an examination of the industry,then identifies UPS's strengths,opportunities,and threats.

A) external
B) internal
C) local
D) current

Question 24

____ must communicate the vision,objectives,and strategies of the organization so that everyone can help define the actions required to meet organizational goals.

A) Stakeholders
B) Customers
C) Front line employees
D) Business managers

Question 25

IT people must be able to recognize and understand ____ needs and develop effective solutions.

A) staffing
B) personal
C) business
D) internal

Question 26

The ____ must be able to communicate well and should be accessible to other corporate executives.

A) CIO
B) CISO
C) CTO
D) CIFO

Question 27

____ is a process that helps managers identify desired outcomes and formulate feasible plans to achieve their objectives by using available resources and capabilities.

A) Business planning
B) Strategic planning
C) Strategic marketing
D) Business marketing

Question 28

UPS developed software called ____ to enable U.S.Customs and Border Protection agents to inspect packages that pass through the Worldport international hub in Louisville.

A) Target Location
B) Search Path
C) Target Search
D) Target Path

Question 29

The threat of new competitors raises the level of ____.

A) competition
B) substitutes
C) profitability
D) production

Question 30

The Standish Group,a consulting firm that provides IT investment planning research and services,estimated in a 2004 report that the IT project success rate is only about ____ percent.

A) 22
B) 25
C) 34
D) 42

Question 31

A(n)____ project implements changes to an existing system to enable operation in a different technology environment.

A) maintenance
B) enhancement
C) innovation
D) mandatory

Question 32

According to the Boston Consulting Group growth-share matrix,____ are low-growth business units or products that provide a solid foundation for the company by generating steady streams of cash and profits.

A) question marks
B) cash cows
C) stars
D) dogs

Question 33

If IT is not being used strategically,many managers consider it an overhead cost that should be ____.

A) rethought
B) minimized
C) maximized
D) eliminated

Question 34

____ strategic planning defines the organization's vision and values and then identifies projects and initiatives to achieve the vision while adhering to the values.

A) Issues-based
B) Organic
C) Natural
D) Goal-based

Question 35

According to the Boston Consulting Group growth-share matrix,____ are high-growth business units or products that compete in markets where they have attained a large market share.

A) question marks
B) cash cows
C) stars
D) dogs

Question 36

The analysis of the internal assessment and external environment frequently is summarized into a ____ matrix.

A) THREAT
B) SWOT
C) WOT
D) STOW

Question 37

The ____ must make long-term decisions about where the organization is headed and how it will operate,and has ultimate responsibility for strategic planning.

A) CTO
B) CISO
C) CIO
D) CEO

Question 38

UPS drivers use handheld wireless computers called ____ to capture package identification data,location information,and customer signatures.

A) DIADs
B) EDIADs
C) DEADs
D) DADs

Question 39

A(n)____ process begins by identifying and analyzing key issues that face the organization,setting strategies to address those issues,and identifying projects and initiatives that are consistent with the strategies.

A) natural
B) goal-based
C) issues-based
D) organic

Question 40

Preliminary costs and benefits are weighed to see if the project has an attractive rate of ___

A) need
B) investment
C) access
D) return

Question 41

____________________ strategic planning is the most frequently used approach.

Question 42

The actual results of a project must be compared with the ____________________ it expected to achieve.

Question 43

____________________ are metrics that track progress in executing chosen strategies to attain an organization's objectives and goals.

Question 44

Discuss the fundamental factors that determine the level of competition and long-term profitability of an industry according to Porter's Five Forces Model.

Question 45

A(n)____________________ is a statement of a compelling business need that an organization must meet to achieve its vision and mission.

Question 46

Explain how organizations establish goals.

Question 47

The ____________________ concisely defines the organization's fundamental purpose for existing.

Question 48

A(n)____________________ is a specific result that must be achieved to reach an objective.

Question 49

The ____________________ assessment for UPS includes an identification of current strategies.

Question 50

Strategic planning is a process that helps managers identify desired ___________________ and formulate feasible plans to achieve their objectives by using available resources and capabilities.

Question 51

RFID would eliminate the need for line-of-sight reading,which is required for ___________________.

Question 52

The RFID chips,however,cannot accurately read tag information at high speeds beyond the range of RFID ____________________.

Question 53

Discuss RFID versus bar code tracking.

Question 54

Discuss strategy development.

Question 55

The Boston Consulting Group developed the ____________________ matrix to help organizations allocate their resources among various business units.

Question 56

During the execution of each project,actual results are compared to ____________________ results.

Question 57

____________________ benefits cannot directly be measured and cannot easily be quantified in monetary terms.

Question 58

The first-pass accuracy rate of RFID is about ____________________ percent.

Question 59

Discuss tangible and intangible benefits.

Question 60

____________________ benefits can be measured directly and assigned a monetary value.