Deck 14: Managers and Communication

Question 1

The communication method that conveys personal warmth the best is face- to- face communication.

Answer 1

True

Question 2

The channel chosen to communicate the message cannot be affected by noise.

Answer 2

False

Question 3

The final link in the communication process is a feedback loop.

Answer 3

True

Question 4

In the study of management, communication generally refers to interpersonal communication.

Question 5

The Arab culture is a high- context culture.

Question 6

As employees set specific goals, work toward those goals, and receive feedback on progress toward goals, communication is required.

Question 7

Formal presentations are the best communication method to use for scanability.

Question 8

Verbal intonation refers to the emphasis someone gives to words or phrases that conveys meaning.

Question 9

The horizontal network represents communication flowing between a clearly identifiable and strong leader and others in a work group or team.

Question 10

The most important function of communication is the release for emotional expression of feelings and for fulfillment of needs.

Question 11

Downward communication is communication that cuts across both work areas and organizational levels.

Question 12

A sender initiates a message by encoding a thought.

Question 13

The best- known types of nonverbal communication are demographics and proxemics.

Question 14

In the chain network, communication flows according to the formal chain of command, both downward and upward.

Question 15

Informal communication takes place when employees talk with each other in the lunchroom, as they pass in hallways, or as they're working out at the company exercise facility.

Question 16

The communication that takes place within groups is a fundamental mechanism by which members share frustrations and feelings of satisfaction.

Question 17

Formal communication refers to communication that follows the official chain of command or is part of the communication required to do one's job.

Question 18

Communication serves four major functions: control, motivation, emotional expression, and information.

Question 19

If a manager clearly and articulately verbalizes instructions to a subordinate, communication can be said to have taken place.

Question 20

Nonverbal communication is communication transmitted without words.

Question 21

The process through which the symbols of a message are translated into a form that the receiver can understand is called .

A) encoding
B) expanding
C) reinstating
D) decoding

Question 22

During the communication process, the message is converted to a symbolic form, called .

A) deciphering
B) expanding
C) encoding
D) decoding

Question 23

For many employees, their work group is a primary source of .

A) social interaction
B) motivation
C) frustration
D) stress

Question 24

Communication is the transfer and understanding of .

A) words
B) concepts
C) meaning
D) ideas

Question 25

For communication to be successful, meaning must be imparted and .

A) an action must be taken by the receiver
B) received by the other person
C) feedback must be established
D) understood

Question 26

Disturbances that interfere with the transmission, receipt, or feedback of a message are called .

A) the channel
B) feedback
C) feed forward
D) noise

Question 27

Communication encourages by clarifying to employees what is to be done, how well they're doing, and what can be done to improve performance if it's not up to par.

A) control
B) emotional expression
C) the sharing of information
D) motivation

Question 28

Repetition, not code- switching, is a technique frequently used by Arabs in communication.

Question 29

Communication provides _ that is needed to get things done in organizations.

A) information
B) motivation
C) emotional expression
D) control

Question 30

Arabs use lots of gestures in their speech and tend to be indirect in their verbal communication.

Question 31

Information technology has significantly improved a manager's ability to monitor individual or team performance.

Question 32

Electronic information is not admissible in any court system.

Question 33

Communication between two or more people is called .

A) interpersonal communication
B) intrapersonal communication
C) organizational communication
D) extrapersonal communication

Question 34

There are elements of the communication process.

A) five
B) seven
C) nine
D) six

Question 35

consists of all the patterns, networks, and systems of communication within an organization.

A) Open communication
B) Interpersonal communication
C) Organizational communication
D) The grapevine

Question 36

In the wheel network, the leader serves as the hub through which all communication passes.

Question 37

When personal interaction isn't physically possible, real- time collaboration software may be a better communication choice than sending an e- mail and waiting for a response.

Question 38

One customer service strategy that many service organizations use is personalization.

Question 39

The specific reason that the importance of effective communication for managers can't be overemphasized is that .

A) all verbal communications require face- to- face interaction
B) every organization uses communications
C) everything a manager does involves communicating
D) all written communication stays within the organization

Question 40

When employees are required to communicate any job- related grievance first to their immediate manager, to follow their job description, or to comply with company policies, communication is being used to _.

A) provide information
B) control
C) provide a release for emotional expression
D) motivate

Question 41

Offense could be taken by a student who just asked a question of the instructor, if the instructor said, "What do you mean by that?" - especially if the instructor used _ .

A) personal feelings
B) harsh verbal intonation
C) frowns and gestures
D) body intonations

Question 42

When a person tells his or her manager what the manager wants to hear, that individual is using which of the following barriers to effective interpersonal communication?

A) selective perception
B) defensiveness
C) feedback
D) filtering

Question 43

All of the following are barriers to effective interpersonal communication except .

A) filtering
B) defensiveness
C) selective perception
D) feedback

Question 44

is the deliberate manipulation of information to make it appear more favorable to the receiver.

A) Spin
B) Fabricating
C) Encoding
D) Filtering

Question 45

An example of nonverbal communication is .

A) a written note
B) a billboard along the highway
C) a student with a hand raised
D) an outline on the blackboard

Question 46

Information overload occurs when .

A) the information we've been given exceeds our capacity to process it
B) too much information is provided on a subject search when using a search engine
C) the information we've been given is too detailed
D) there is too much information to work with

Question 47

The final link in the communication process is _ _.

A) feedback
B) decoding
C) encoding
D) feed forward

Question 48

Feedback returns the message to the sender and provides a check on .

A) whether understanding has been achieved
B) the ability of the receiver to perform the task
C) what the sender should do the next time a message is sent
D) how well the receiver is doing

Question 49

is an example of a high context culture while _ is an example of a low context culture.

A) The United States; Germany
B) The United States; Saudi Arabia
C) Saudi Arabia; China
D) Saudi Arabia; The United States

Question 50

Listening is an active search for meaning, whereas is passive.

A) encoding
B) hearing
C) decoding
D) speaking

Question 51

Which of the following describes the number of different messages that can be transmitted using a particular method of communication?

A) complexity capacity
B) encoding ease
C) breadth potential
D) confidentiality

Question 52

Jargon is _ _.

A) a unique language spoken among accountants
B) specialized terminology or technical language that members of a group use to communicate among themselves
C) a message that means the same to the receiver as it did to the sender
D) an organizational language

Question 53

Understanding is improved by simplifying the language used in .

A) the message and by speaking louder
B) relation to the audience intended
C) addition to carefully choosing the receiver
D) discussions with upper managers

Question 54

Communication problems are less likely to occur in organizations if the managers use .

A) body language
B) a feedback loop
C) filtering
D) verbal intonation

Question 55

When people feel that they're being threatened, they tend to _ .

A) quit their jobs
B) to make communications impossible by using violence
C) react in ways that reduce their ability to achieve mutual understanding
D) react in ways that give them control of the situation

Question 56

Which form of communication are students using to tell their instructor that class is over when they begin putting their books, notebooks, and papers away?

A) interpersonal
B) filtering
C) skilled
D) nonverbal

Question 57

Complexity capacity refers to the degree of which the communication method .

A) effectively processes complex messages
B) costs
C) effectively processes lengthy messages
D) makes a simple message seem more complex

Question 58

Managers need to simplify language and whom the message is directed so that the language can be tailored to the receivers.

A) present it to
B) consider the audience to
C) send the communication to
D) write the jargon for

Question 59

The average person must hear new information times before they understand.

A) nine
B) five
C) seven
D) three

Question 60

The extent of filtering within an organization tends to be a function of the number of vertical levels in the organization and the .

A) organizational culture
B) number of horizontal levels in the organization
C) degree of formalization
D) degree of centralization

Question 61

Organizational communication that is not defined by the organization's structural hierarchy is called .

A) theoretical
B) informal
C) hypothetical
D) formal

Question 62

The average person normally speaks at a rate of about _ words per minute.

A) 200 to 350
B) 50 to 125
C) 350 to 500
D) 125 to 200

Question 63

Cross- functional teams rely heavily on which of the following forms of communication?

A) theoretical
B) lateral
C) downward
D) upward

Question 64

Two information technology developments that seem to be driving current changes in managerial communication are networked computer systems and _.

A) ubiquitous computing capabilities
B) wireless capabilities
C) extranets
D) the World Wide Web

Question 65

To form communication networks, you combine _ communication flows.

A) lateral and downward
B) lateral and diagonal
C) vertical and horizontal
D) lateral and upward

Question 66

When a manager asks an employee to complete a task, he or she is communicating .

A) formally
B) hypothetically
C) theoretically
D) informally

Question 67

Because rumors that flow along the grapevine can never be eliminated entirely, managers can minimize the negative consequences of rumors by .

A) being open and disclosing any new rumors to employees
B) telling the employees that the rumor is not true
C) informing their boss that the rumor is out
D) communicating openly, fully, and honestly with employees

Question 68

When there is an interest in the efficiency and speed of communication between managers at different levels and in different departments, then _ .

A) lateral communication is ideal
B) upward communication works best
C) informal communication will work the fastest
D) diagonal communication should be used

Question 69

The average listener can comprehend words per minute.

A) 800 to 1200
B) 400 to 800
C) more than 1200
D) up to 400

Question 70

Which of the following is not considered an active listening behaviour?

A) Being empathetic
B) Making eye contact
C) Asking questions
D) Interrupting

Question 71

Lateral communication takes place among any employees .

A) assigned to the same supervisor
B) on the same organizational level
C) in the same work group
D) within the same organization

Question 72

Communication within an organization is often described as _.

A) formal or informal
B) lateral
C) vertical
D) diagonal

Question 73

In a networked computer system, an organization links its computers together through compatible hardware and software .

A) through the internet
B) and utilizes the efficiencies of the network
C) establishing intradepartmental networks
D) creating an organizational network

Question 74

An organization's grapevine works as both .

A) a filter and a feedback mechanism for a manager
B) smoke and mirrors in dealing with difficult employee issues
C) an opportunity to learn new tasks and see friends
D) a screen and mirror to turn away and send back messages

Question 75

Active listening is enhanced by .

A) developing apathy with the sender
B) paying attention to the body language of the sender
C) developing empathy with the sender
D) developing a system to minimize the noise in the area

Question 76

The increased use of e- mail facilitates communication.

A) diagonal
B) downward
C) theoretical
D) upward

Question 77

Listening for full meaning without making premature judgments or interpretations is called .

A) prevalent listening
B) passive listening
C) active listening
D) temporary listening

Question 78

In the all- channel network, communication flows .

A) among the managers of a functional area of an organization
B) freely among all members of a formal work team
C) between an identifiable and strong leader and others in the work group
D) in a circle until all of the members of a work group have been informed

Question 79

Downward communication is used to inform, direct, , and employees.

A) discipline; reward
B) utilize; coordinate
C) enforce; control
D) coordinate; evaluate

Question 80

If a company is concerned with high member satisfaction, which of the following communication networks is best?

A) horizontal network
B) wheel network
C) chain network
D) all- channel network