Deck 11: Managing Teams

Question 1

In the storming stage of group development, intragroup conflict often occurs.

Answer 1

True

Question 2

The presence of informal groups is always disastrous to an organization.

Answer 2

False

Question 3

An advantage of group decisions is that they increase acceptance of a solution.

Answer 3

True

Question 4

The human relations view of conflict held that conflict must be avoided because it indicates a malfunctioning within the group.

Question 5

Command groups, cross- functional teams, self- managed teams, and task forces are all examples of informal groups.

Question 6

The first stage of group development is storming.

Question 7

Task groups are permanent teams that take on special projects.

Question 8

Self- managed teams are composed of people from different work areas.

Question 9

Work groups are unorganized crowds.

Question 10

To be considered a group, there must be at least five people.

Question 11

A group's performance potential depends to a large extent on the individual resources its members bring to the group.

Question 12

Compromise offers the ultimate win- win solution to conflict.

Question 13

Informal groups are not very common in Arab workplaces.

Question 14

Under some conditions, high levels of conflict are conducive to high levels of group performance.

Question 15

Formal groups are primarily social in nature.

Question 16

External conditions tend to have little influence on group performance.

Question 17

Resolving conflicts by placing another's needs and concerns above one's own is termed forcing.

Question 18

The impact that group pressures for conformity can have on an individual member's judgment and attitudes was demonstrated in research by Solomon Asch.

Question 19

While there are no reliable statistics about the extent of usage of teams in Arab countries, it can be assumed that such usage is on the rise.

Question 20

People who give maximum allegiance to their family or tribe would necessarily have high allegiance to the business organization in which they work.

Question 21

Virtual teams use computer technology to link members to achieve a common goal.

Question 22

The forming stage of group development consists of .

A) two phases
B) gaining power and status
C) people joining because of personal benefits to the individual
D) duties being identified and performed

Question 23

Group development is .

A) a dynamic process
B) maximized when group members' individual performance is maximized
C) the result of leader behavior
D) necessary if individual performance is to be maximized

Question 24

A drawback of global teams is the increased groupthink.

Question 25

A work team discusses, decides, and delegates together.

Question 26

Which of the following statements about groups is true?

A) The definition of groups suggests that a group is two or more people put together for any reason.
B) Groups can be either formal or informal.
C) You need five or more people to be considered a work group.
D) Formal groups are aimed at specific social agendas.

Question 27

are work groups established by the organization that have designated work assignments and specific tasks.

A) Cross- functional groups
B) Formal groups
C) Informal groups
D) Tasks groups

Question 28

Which of the following formal groups are essentially independent groups, which, in addition to their regular job, take on tasks such as hiring, performance evaluations, and so forth?

A) Self- managed teams.
B) Command groups.
C) Cross- functional teams.
D) Business unit alliances.

Question 29

Cross- functional teams are teams that use technology to link physically dispersed members in order to achieve a common goal.

Question 30

A formal group of employees who operate without a manager and are responsible for a complete work process or segment is referred to as the self- managed team.

Question 31

In global teams, cohesiveness is often more difficult to achieve because of higher levels of mistrust, miscommunication, and stress.

Question 32

In Australia, although status is important, it tends to be given based on titles and family history rather than on accomplishments.

Question 33

A benefit of global teams is that there is an increased attention on understanding others' ideas and perspectives.

Question 34

Interpersonal skills are not necessarily needed for a team to be effective.

Question 35

Which of the following is not a type of formal group?

A) Command groups.
B) Business unit alliances.
C) Task groups.
D) Cross- functional teams.

Question 36

Negotiating skills are important in creating effective teams.

Question 37

Mutual trust is important in developing effective teams.

Question 38

When people need help getting a job done, they'll choose a friendly colleague over someone who may be more capable.

Question 39

Which of the following would be considered a formal group?

A) Bowling team.
B) Task force for employee birthday celebrations.
C) Reading group.
D) Bringing people from various functions to solve a business dilemma.

Question 40

A problem- solving team brings together experts in various specialties to work together on various organizational tasks.

Question 41

Prestige grading, position, or rank within a group is .

A) leadership
B) management
C) status
D) membership

Question 42

Which of the following personality traits tends to have a positive impact on group productivity and morale?

A) Authoritarianism
B) Unconventionality
C) Self- reliance
D) Dominance

Question 43

All of the following have a negative effect on productivity and morale of groups except .

A) unconventionality
B) dominance
C) independence
D) authoritarianism

Question 44

Work group norms are _ .

A) always powerful in influencing an individual's performance
B) never powerful in influencing an individual's performance
C) sometimes productive in influencing an individual's performance
D) very powerful in influencing an individual's performance

Question 45

The stage is complete when members begin to think of themselves as part of a group.

A) storming
B) performing
C) norming
D) forming

Question 46

In the stage, a strong sense of group identity and camaraderie occurs.

A) storming
B) forming
C) performing
D) norming

Question 47

The success or failure of a group is affected by group attributes such as abilities of the group's members, the size of the group, _ .

A) the level of conflict, and the internal pressures on the members to conform to the group's norms
B) the ability of the group's members to conform, and the clarity of the goal
C) the level of conflict within the group, and the leader
D) the value of the goal to the group, and the level of conflict within the group

Question 48

The acceptable standards or expectations that are shared by the group's members are referred to as .

A) morals
B) norms
C) roles
D) values

Question 49

Which of the following is an accurate statement regarding status systems?

A) People generally have difficulty classifying people into status categories.
B) Status is a contemporary research topic.
C) Education is an informal status characteristic.
D) Status is a weak motivator compared to other group issues.

Question 50

Norming occurs when _.

A) storming ends
B) close relationships develop and the group demonstrates cohesiveness
C) individuals demonstrate their own cohesiveness
D) leadership is team focused

Question 51

The findings of Asch's experiment utilizing lines of different lengths relate to .

A) workplace conformity
B) work group cohesiveness
C) role conflict
D) job status

Question 52

Which of the following is an example of group member resources?

A) Group member personalities.
B) The group size.
C) The group leadership.
D) Expected behaviors imposed from the central office.

Question 53

In the stage, high levels of task performance are not the group's top priority any longer.

A) adjourning
B) forming
C) storming
D) norming

Question 54

The task of defining the group's purpose, structure, and leadership is part of the stage.

A) performing
B) forming
C) norming
D) storming

Question 55

An individual confronted by different role expectations has encountered role .

A) conflict
B) identification
C) purpose
D) ambiguity

Question 56

Which of the following personality traits tends to have a negative impact on group productivity and morale?

A) Independence
B) Sociability
C) Self- reliance
D) Dominance

Question 57

When the _ stage is complete, there will be a relatively clear hierarchy of leadership within the group and agreement on the group's direction.

A) performing
B) norming
C) storming
D) forming

Question 58

A new commercial bank employee who notices stares from other officers because he does not wear conservative work attire is experiencing what aspect of groups?

A) Cohesiveness conflict
B) Role conflict
C) Norms
D) Status separation

Question 59

Behavior patterns expected of someone occupying a given position in a social unit is called .

A) a role
B) group cohesiveness
C) social status
D) conformity

Question 60

The stage is complete when the group structure solidifies and the group has assimilated a common set of expectations of what defines correct member behavior.

A) norming
B) storming
C) performing
D) forming

Question 61

Which of the following is not an advantage of group decision making over individual decision making?

A) Groups provide more complete information.
B) There is less acceptance of a solution.
C) There is increased legitimacy of the decision.
D) Groups generate more diverse alternatives.

Question 62

Which of the following is not identified as a type of conflict that differentiates functional from dysfunctional conflict?

A) Process conflict
B) Task conflict
C) Relationship conflict
D) Ethical conflict

Question 63

Which view of conflict sees it as absolutely necessary for effective organizational performance?

A) Conservative view
B) Human relations view
C) Interactionist view
D) Contemporary view

Question 64

Which of the following is an advantage of group decisions?

A) Individuals have ambiguous responsibility.
B) They generate more complete information and knowledge.
C) They are influenced by minority domination.
D) They are time consuming.

Question 65

The view of conflict argues that conflict must be avoided and that it indicates a problem within the group.

A) human relations
B) interactionist
C) dysfunctional
D) traditional

Question 66

In comparison to large groups, small groups .

A) tend to be more homogeneous
B) have shorter group tenure
C) are better at obtaining diverse input
D) are faster at completing tasks

Question 67

Which of the following is true concerning groups?

A) Groups tend to have equal participation rates.
B) There is definite ownership of responsibility.
C) Groups take more time to make a decision.
D) There is little pressure to conform.

Question 68

Research has shown that highly cohesive groups are _ than less- cohesive groups.

A) more effective
B) less effective
C) less efficient
D) more efficient

Question 69

prevent a group from achieving its goals.

A) Cross- functional teams
B) Informal groups
C) Dysfunctional conflicts
D) Command groups

Question 70

Which of the following is not mentioned as a conflict- management option?

A) Compromise
B) Avoidance
C) Accommodation
D) Contradiction

Question 71

occurs when a supervisor is earning less than his or her subordinates.

A) Conflict
B) Status incongruence
C) Role conflict
D) Group incohesiveness

Question 72

When cohesiveness is low and goals are not supported, cohesiveness has on productivity.

A) no significant effect
B) a consistent effect
C) a significant effect
D) a marginal effect

Question 73

The "free rider" tendency explains why .

A) individual contribution often decreases because the person believes their contribution can't be measured.
B) there is always one person who does not work as hard as other group members
C) the productivity of groups is exponential
D) group productivity grows in a linear fashion

Question 74

Which of the following is a potential means of limiting the free rider effect?

A) Providing merit pay that is proportional to group effectiveness.
B) Being able to identify individual responsibility.
C) Rewarding groups collectively, not individually.
D) Never allowing an outsider into a group once it is formed.

Question 75

Large groups consistently get better results than smaller ones, when the group is involved in .

A) goal clarity
B) problem solving
C) a fast and appropriate decision
D) free rider tendency

Question 76

Age, skill, and experience are examples of which of the following?

A) In- group status categories.
B) Individual status categories.
C) Formal status categories.
D) Informal status categories.

Question 77

When conflict levels are too high, managers can select from conflict- management options.

A) four
B) five
C) six
D) three

Question 78

The type of conflicts that the interactionist says support the goals of the organization are known as .

A) strategic conflicts
B) natural conflicts
C) goal- oriented conflicts
D) functional conflicts

Question 79

Which of the following is true concerning the effectiveness of individual decision making over group decision making?

A) Individuals are more creative than groups.
B) Individuals tend to be more accurate.
C) Individuals are always outperformed by groups.
D) Individuals are less accepting of the final decision.

Question 80

The degree to which members are attracted to a group and share the group's goals is referred to as group .

A) norms
B) cohesiveness
C) diversity
D) expansion