Deck 1: Introduction to Management and Organisations

Question 1

Resource allocation and disturbance handling are both considered decisional roles.

Answer 1

True

Question 2

Directing and motivating are part of the controlling function of management.

Answer 2

True

Question 3

The four contemporary functions of management are planning, organizing, leading, and controlling.

Answer 3

True

Question 4

Disturbance handler is one of Mintzberg's interpersonal roles.

Question 5

Effectiveness refers to the relationship between inputs and outputs.

Question 6

A goal of efficiency is to minimize resource costs.

Question 7

Mintzberg's information management role involves receiving, collecting, and disseminating information.

Question 8

Fayol's management functions are basically equivalent to Mintzberg's management roles.

Question 9

Managers who are effective at meeting organizational goasl always act efficiently.

Question 10

Today's managers are just as likely to be women as they are men.

Question 11

Efficiency is described as "doing things right."

Question 12

Management affects employee morale but not a company's financial performance.

Question 13

Mintzberg's resource allocation role is dimilar to Fayol's planning function because it involves the coordination of employee's activities.

Question 14

A finance manager who reads the Wall Street Journal on a regular basis would be performing the figurehead role.

Question 15

The roles of figurehead, leader and liaison are all interpersonal roles.

Question 16

Effectiveness is concerned with the means of getting things done, while efficiency is concerned with the attainment of organizational goals.

Question 17

Coaching and budgeting are skills closely relating to the management function of leading.

Question 18

Determining who reports to whom is part of the controlling function of management.

Question 19

In order to be considered a manager, an individual must coordinate the work of others.

Question 20

Supervisors and foremen may both be considered first- line manager.

Question 21

In the past, nonmanagerial employees were viewed as employees who .

A) reported to middle managers
B) reported to top executives
C) supervised others
D) had no others reporting to them

Question 22

A distinct purpose is important in defining an organization.

Question 23

Arab managers today are almost exlusively impacted by Western influences.

Question 24

Someone who works with and through other people by coordinating their work activities in order accomplish organizational goals is .

A) an assembly line worker
B) a manager
C) a salesperson
D) a laborer

Question 25

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairman of the board?

A) first- line managers
B) top managers
C) team leaders
D) middle managers

Question 26

In today's world, organizational managers at all levels and in all areas need to encourage their employees to be on the look- out for new ideas and new approaches.

Question 27

Social media platforms for electronic communication have become popular among employees to share ideas in their personal lives, but have not yet become tools used extensively in the workplace.

Question 28

Which of the following statements regarding managers in today's world is accurate?

A) The single most important variable in employee productivity and loyalty is the quality of the relationship between employees and their direct supervisors.
B) They are found only in large corporations.
C) Their age range is limited to between 30 and 65.
D) The can be found exclusively in for- profit organizations

Question 29

Conceptual skills become less important as a manager moves into top management.

Question 30

Katz concluded that managers need three essential skills: technical, human, and conceptual.

Question 31

Which of the following types of managers is responsible for making organization- wide decisions and establishing the plans and goals that affect the entire organization?

A) first- line managers
B) top managers
C) production managers
D) research managers

Question 32

All levels of management between the supervisory level and the top level of the organization are termed .

A) middle managers
B) first- line managers
C) supervisors
D) foremen

Question 33

Innovation is only important to high- tech firms.

Question 34

Human skills is the ability to work well with other people.

Question 35

Only first- line managers and employees need to be concerned with being customer- responsive.

Question 36

In a survey conducted for a group of Arab executives, 'access to financial resources' was cited as a greater challenge to innovation than 'lack of qualified personnel'.

Question 37

A non- profit organization cannot be considered an organization.

Question 38

Technical skills become less important as a manager moves into higher levels of management.

Question 39

Supervisor is another name for which of the following?

A) first- line manager
B) middle manager
C) top manager
D) team leader

Question 40

The lowest level of management is _ .

A) a nonmanagerial employee
B) a vice president
C) a department of research manager
D) a first- line manager

Question 41

Whereas is concerned with the means of getting things done, is concerned with the ends, or attainment of organizational goals.

A) efficiency; effectiveness
B) effectiveness; efficiency
C) effectiveness; goal attainment
D) goal attainment; efficiency

Question 42

Writing an organizational strategic plan is an example of the _ management function.

A) planning
B) coordinating
C) leading
D) organizing

Question 43

How many management functions were originally proposed in the early part of the twenthieth century?

A) five
B) four
C) three
D) nine

Question 44

The distinction between a managerial position and a non- managerial position is _.

A) planning the work of others
B) controlling the work of others
C) coordinating the work of others
D) organizing the work of others

Question 45

Division manager is associated with which of the following levels of management?

A) top manager
B) first- line managers
C) middle managers
D) team leaders

Question 46

Which of the following best reflects the management structure of a traditional organization?

A) hub with spokes
B) infinite line
C) pyramid
D) circle

Question 47

is the process of getting activities completed efficiently with and through other people.

A) Leading
B) Supervision
C) Controlling
D) Management

Question 48

Efficiency refers to .

A) the exponential nature of costs and outputs
B) the relationship between inputs and outputs
C) increasing outputs regardless of costs
D) the additive relationship between costs and benefits

Question 49

An automobile manufacturer that increased the total number of cars produced at the same cost, but with many defects, would be .

A) concerned with inputs
B) increasing efficiency
C) efficient and effective
D) increasing effectiveness

Question 50

Organizing includes _ .

A) determining who does what tasks
B) defining organizational goals
C) motivating organizational members
D) hiring organizational members

Question 51

Effectiveness is synonymous with _ .

A) efficiency
B) goal attainment
C) resource control
D) cost minimization

Question 52

Which of the following is an example of an efficient manufacturing technique?

A) increasing the amount of time to manufacture products
B) decreasing product output.
C) cutting inventory levels
D) increasing product reject rates

Question 53

In successful organizations, _.

A) high efficiency and high equity go hand in hand
B) low efficiency and high effectiveness go hand in hand
C) high efficiency and low effectiveness go hand in hand
D) high efficiency and high effectiveness go hand in hand

Question 54

Today, the basic management functions are considered to be _.

A) planning, coordinating, staffing, and directing
B) commanding, organizing, leading, and staffing
C) planning, organizing, leading, and controlling
D) planning, organizing, leading, and directing

Question 55

was a French industrialist who first identified the basic management functions.

A) Herzberg
B) Weber
C) Taylor
D) Fayol

Question 56

Which of the following management functions from the mid- 1950s is no longer included in the basic functions of management?

A) staffing
B) planning
C) leading
D) controlling

Question 57

Managers with titles such as regional manager, project leader or plant manager are _.

A) middle managers
B) top managers
C) first- line managers
D) production managers

Question 58

A manager resolving conflict among organizational members is performing what function?

A) directing
B) commanding
C) controlling
D) leading

Question 59

The process of monitoring, comparing, and correcting is called .

A) controlling
B) organizing
C) coordinating
D) leading

Question 60

Wasting resources is considered to be an example of .

A) effectiveness
B) inefficiency
C) efficiency
D) ineffectiveness

Question 61

A human resource manager attending a local Society for Human Resource Management meeting would be functioning in which role?

A) liaison
B) informational
C) leader
D) disseminator

Question 62

Almost all managerial tasks involve _.

A) decision making
B) handling information
C) organisation skills
D) interpersonal skills

Question 63

The emphasis that managers give to various roles seems to be based on their _.

A) personality
B) experience in their field
C) tenure with the organization
D) organization level

Question 64

Which of the following is not an example of an interpersonal role according to Mintzberg?

A) spokesperson
B) figurehead
C) liaison
D) leader

Question 65

Budgeting is associated with the management functions of planning and .

A) organizing
B) leading
C) controlling
D) directing

Question 66

Which of the following is not an example of a decisional role according to Mintzberg?

A) entrepreneur
B) spokesperson
C) resource allocator
D) disturbance handler

Question 67

According to Mintzberg's management roles, the roles are those that involve people and other duties that are ceremonial and symbolic in nature.

A) decisional
B) technical
C) interpersonal
D) informational

Question 68

All of the following are examples of informational roles according to Mintzberg except _.

A) monitor
B) disseminator
C) spokesperson
D) liaison

Question 69

The role is more important for lower- level managers than it is for either middle- or top- level managers.

A) leader
B) disseminator
C) entrepreneur
D) spokesperson

Question 70

According to Mintzberg's management roles, the roles involve receiving, collecting, and disseminating information.

A) technical
B) decisional
C) interpersonal
D) informational

Question 71

All of the following are managerial roles that are more important at the higher levels of the organization except _.

A) disseminator
B) leader
C) negotiator
D) figurehead

Question 72

Many of Mintzberg's roles align with the basic functions of management. For example, the ________ role is a part of planning.

A) figurehead
B) leader
C) liaison
D) resource allocation

Question 73

The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the levels of the organization.

A) supervisory
B) higher
C) lower
D) middle

Question 74

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

A) interpersonal
B) disseminator
C) figurehead
D) monitor

Question 75

developed a categorization shceme for defining what managers do, consisting of 10 different but highly interrelated roles.

A) Henry Ford
B) Henri Fayol
C) Henry Morris
D) Henry Mintzberg

Question 76

Mentoring is primarily associated with the management function of .

A) planning
B) controlling
C) leading
D) organizing

Question 77

All three of Mintzberg's interpersonal roles are part of the function.

A) controlling
B) planning
C) organizing
D) leading

Question 78

The organizing process is more important .

A) than leading at all levels of management
B) than any of the other management processes
C) for top- level managers than it is for either middle- or first- level managers
D) for top- level managers than it is for first- level managers only

Question 79

Which of the following represents the most useful way of describing the manager's job?

A) organizational level
B) functions
C) skills
D) roles

Question 80

Which of the following is not an example of a decisional role according to Mintzberg?

A) entrepreneur
B) resource allocator
C) spokesperson
D) disturbance handler