Deck 10: Managing Human Resources

Question 1

Variable pay systems reward employees for the job skills and competencies they can demonstrate.

Answer 1

False

Question 2

A community fire department can categorically deny employment to a firefighter applicant who is confined to a wheelchair.

Answer 2

True

Question 3

In a realistic job preview (RJP), an applicant might be told that there are limited opportunities to interact with peers during office hours and that the likelihood for advancement is slim.

Answer 3

True

Question 4

In most Gulf Arab countries, over 85 percent of all workers are unionized.

Question 5

Job rotation is the implementation of lateral transfers allowing employees to work at different jobs within an organization.

Question 6

A selection device is valid if it measures the same thing consistently.

Question 7

Female economic activity is less than 50 percent of male economic activity in most Arab countries.

Question 8

A labor union is an organization that represents workers and seeks to protect their interests.

Question 9

"Saudization", "Emiratization", and "Omanization" refer to government initiatives towards increasing exports.

Question 10

One disadvantage to employee referrals as a source of job candidates is that candidates tend to be minimally skilled.

Question 11

Studies find that downsizing is as stressful for the survivors as it is for the victims.

Question 12

There are three types of orientation: work unit orientation, organization orientation, and procedural orientation.

Question 13

Women's work in Arab countries has remained much the same over the last few decades.

Question 14

Job descriptions focus on the job, while job specifications focus on the person.

Question 15

Types of performance appraisal methods include written essays, multiperson comparisons, and graphic rating scales.

Question 16

High- performance work practices involve a commitment by management to improve the knowledge skills and abilities of the organization's employees, increasing employee motivation, and enhancing the retention of quality employees.

Question 17

The human resource management (HRM) process consists of 10 activities necessary for staffing the organization and sustaining high employee performance.

Question 18

Human resource planning can be condensed into two steps: assessing current human resources and assessing and meeting future resource needs.

Question 19

High- performance work practices are those that lead to high individual and high organizational performance.

Question 20

Firing and early retirements are two decruitment options.

Question 21

Various studies have concluded that an organization's human resources can be a significant source of .

A) frustration for employees
B) problems for management
C) high- performance work practices
D) competitive advantage

Question 22

Labor unions tend to be relatively active in .

A) United Arab Emirates
B) Lebanon
C) Saudi Arabia
D) Qatar

Question 23

People who prefer integration are more likely to respond positively to options such as flextime and part- time hours.

Question 24

In Jordan, the Ministry of Labor regulates foreign worker licensing, licensing fees, prohibited sectors, and employer liability.

Question 25

"Nationalization" programs pose significant challenges to HR managers in Arab gulf countries.

Question 26

In Egypt, workers are required by law to join labor unions.

Question 27

Today's progressive workplaces provide a wide range of scheduling options and benefits that allow employees more flexibility at work and allow them to better balance or integrate their work and personal lives.

Question 28

A firm can do little to protect itself from sexual harassment claims. It is usually one employee's word against another's.

Question 29

The first _ activities of the human resource management (HRM) process ensure that competent employees are identified and selected.

A) two
B) four
C) five
D) three

Question 30

Sexual harassment is defined as any desired action or activity of a sexual nature that explicitly affects an individual's employment, performance, or work environment.

Question 31

High- performance work practices are characterized by .

A) allowing employees to loaf on the job as long as they can produce average daily production levels
B) improving knowledge, skills, and abilities of employees
C) allowing managers to lead in their own best style
D) decreasing employees' motivation

Question 32

By 2020, the 15 to 24 age group in the Arab world is projected to increase to around .

A) 78 million
B) 138 million
C) 58 million
D) 118 million

Question 33

Work- family life conflicts are less relevant for male and single employees as they are for married and female employees.

Question 34

High- performance work practices include such activities as .

A) firm job assignments
B) closed communication
C) centralized decision making
D) self- managed teams

Question 35

Nationalization programs in the Gulf Arab countries have to be mainly understood within the _ situation of those countries.

A) political
B) historic
C) geographic
D) demographic

Question 36

In Lebanon, the 1964 Labour Law specifies a maximum working week of 48 hours.

Question 37

The final three activities of the HRM process _ .

A) identify for the organization the best compensation packages for the new hires
B) provide employees with up- to- date knowledge and skills
C) ensure that the organization retains competent and high- performing employees
D) ensure that the organization selects and trains competent employees

Question 38

Labor laws tend to be similar among different Arab countries.

Question 39

Labor unions use to protect the rights of their members.

A) process
B) new product development
C) functional operations
D) collective bargaining

Question 40

HR managers in Lebanon and Egypt face challenges that are very similar to those faced by HR managers in Saudi Arabia and Kuwait.

Question 41

Which of the following is a disadvantage of recruiting at colleges?

A) Generates many unqualified candidates
B) May not increase workforce diversity
C) Limited supply
D) Limited to entry- level positions

Question 42

The beginning point for any human resource planning process is the examination of the current human resource status by making a .

A) strategic plan
B) analysis of customer demands
C) human resource inventory
D) product evaluation

Question 43

As a decruitment option, are a temporary involuntary termination that can last from a few weeks to several years.

A) early retirements
B) attritions
C) transfers
D) layoffs

Question 44

A strength of using an application form as a selection device is that _.

A) they are reasonably good predictors for supervisory positions
B) relevant biographical facts that can be verified have been shown to be valid performance measures for some jobs
C) many items on most forms are valid in selecting good employees
D) they are moderately valid predictors for many semiskilled and unskilled lower- level jobs in industrial organizations

Question 45

If human resource planning shows a surplus of employees, management may want to reduce the organization's workforce through .

A) decruitment
B) expansion
C) jobbing
D) recruitment

Question 46

indicates how consistently a selection device measures a criterion.

A) Validity
B) Reliability
C) Operational scoring
D) Qualification

Question 47

Which of the following is not an option for decruitment?

A) Early retirements
B) Reduced workweeks
C) Internet hiring
D) Attrition

Question 48

An assessment that defines a job and behaviors necessary to perform it is known as a _.

A) job specification
B) goal- oriented job definition
C) job description
D) job analysis

Question 49

A written statement that describes a job and includes job content, environment, and conditions of employment is called a .

A) job specification
B) process departmentalization
C) job description
D) goal- oriented job definition

Question 50

Job analysis is concerned with which of the following human resource planning aspects?

A) Estimating pay on job level in an organization.
B) Deciding how well someone is performing in his or her job.
C) What behaviors are necessary to perform a job.
D) Hiring someone to do a job.

Question 51

Asking a candidate for an automotive mechanic's position to deconstruct and reconstruct part of an engine motor would be an example of what kind of selection device?

A) Performance- simulation test
B) Intelligence test
C) Spatial test
D) Interview

Question 52

Recruitment is the process of _.

A) locating, identifying, and attracting potential employees
B) hiring employees from competitors
C) measuring the pressure in the local labor market
D) hiring from outside the organization

Question 53

is the proven relationship between the selection device and some relevant job selection criterion.

A) Responsibility
B) Reliability
C) Unreliability
D) Validity

Question 54

To use a physical exam as a selection device, a company must .

A) prove that supervisors do not need physical abilities to perform their jobs
B) have an insurance carrier that does not require the testing
C) prove that the test has nothing to do with insurance
D) be sure the physical requirements are valid and that they do not discriminate

Question 55

As a source of potential job candidates, generate(s) the best referrals, because a good referral reflects on the source of the recommendation.

A) employee referrals
B) the company website
C) professional recruiting organizations
D) the internet

Question 56

Which of the following is an example of selection device reliability?

A) A protected group individual was given a low selection score and was a poor job performer.
B) The intelligence test significantly predicted the job performance of 250 job applicants.
C) An applicant's score on an intelligence test predicted his or her job performance.
D) A superior job performer was given a low interview score by all five independent interviewers.

Question 57

A list of the minimum qualifications or requirements needed by an employee to perform a job is known as a .

A) job analysis
B) responsibility factor list
C) job specification
D) job description

Question 58

While reach(es) a tremendous number of people, it also generates many unqualified candidates for jobs.

A) college recruiting
B) employee referrals
C) the internet
D) the company website

Question 59

Which of the following decruitment methods is accomplished by not filling openings created by normal retirements?

A) Attrition
B) Firing
C) Layoffs
D) Reduced workweeks

Question 60

Assessment centers are best if they are used to select .

A) unskilled workers
B) routine operatives in the firm
C) semiskilled workers
D) senior management

Question 61

The most thorough performance appraisal method, , utilizes feedback from supervisors, employees, and coworkers.

A) critical incidents
B) management by objectives
C) graphic rating scales
D) 360- degree feedback

Question 62

The use of _ _ focuses the evaluator's attention on key behaviors that distinguish effective from ineffective work performance.

A) critical incidents
B) job analysis
C) graphic rating scales
D) simple analysis

Question 63

What pay systems seem to be more successful in manufacturing organizations than in service organizations and organizations pursuing technical innovations?

A) Traditional pay systems
B) Incentive pay systems
C) Variable pay systems
D) Skill- based pay systems

Question 64

familiarizes the employee with the goals of the work unit, clarifies how his or her job contributes to the unit goals, and includes an introduction to his or her new co- workers.

A) Work unit orientation
B) Procedural orientation
C) An assessment center
D) Organizational orientation

Question 65

An organization's compensation system has been shown to have an impact on its .

A) strategic performance
B) profits
C) turnover
D) productivity

Question 66

is a process used to compare one's performance with that of others.

A) Job analysis
B) Multiperson comparison
C) A graphic rating scale
D) A critical incident

Question 67

In providing assistance to employees being downsized, many organizations offer some form of .

A) severance pay
B) orientation
C) family- friendly benefits
D) employee training

Question 68

What is not a factor that can influence compensation and benefits?

A) Unionization
B) Geographical location
C) Appearance and sex
D) Labor intensive

Question 69

is the term used to define planned elimination of jobs in an organization.

A) Planned firing
B) Recruitment
C) Downsizing
D) Decruitment

Question 70

A performance appraisal method that allows the evaluator to rate employees on an incremental scale is called a .

A) multiperson comparison
B) critical incident
C) written essay
D) graphic rating scale

Question 71

Successful orientation, whether formal or informal, results in an outsider- insider transition that _ .

A) increases the probability of a surprise resignation
B) makes the new member feel uncomfortable
C) lowers the likelihood of high work performance
D) helps the new member feel fairly well adjusted

Question 72

What training method involves employees participating in role playing, simulations, or other face- to- face types of training?

A) Job rotation
B) Mentoring and coaching
C) Experiential exercises
D) On- the- job training

Question 73

When an organization _ _, it may need to eliminate jobs.

A) has grown too slowly
B) has been poorly managed
C) is faced with increasing market share
D) is confronted with new management

Question 74

is a process of setting standards and measuring employee performance to arrive at performance standards.

A) A legal influence arrangement
B) Benchmarking
C) Time and motion study
D) A performance management system

Question 75

What training method is Internet- based learning where employees participate in multimedia simulations or other interactive modules?

A) Videoconferencing/teleconferencing/satellite TV
B) CD- ROM/DVD/videotapes/audiotapes
C) E- learning
D) Experiential exercises

Question 76

What is considered a technology- based training method?

A) Experiential exercises
B) Classroom lectures
C) Workbooks/manuals
D) Videoconferencing/teleconferencing/satellite TV

Question 77

Skill- based pay systems rely on the employee's job _ to define his or her pay category.

A) skills
B) description
C) performance
D) title

Question 78

A(n) that includes both positive and negative aspects about the job and the company provides higher job satisfaction and lower turnover.

A) unstructured interview
B) structured interview
C) assessment center
D) realistic job preview

Question 79

A performance appraisal system that combines a graphic rating scale and a critical incident system into one process is a(n) _ .

A) 360- degree feedback
B) written essay
C) behaviorally anchored rating scale
D) objective

Question 80

What traditional training method involves employees working with an experienced worker who provides information, support, and encouragement?

A) Experiential exercises
B) Mentoring and coaching
C) E- learning
D) On- the- job training