Deck 6: Nonverbal Communication

Question 1

In social transactions, the higher status person is generally the more rigid, tense-appearing one, whereas the one with lower status is usually more relaxed.

Answer 1

False

Question 2

According to the text, you cannot avoid communicating.

Answer 2

True

Question 3

Some people are more skillful than others at accurately decoding nonverbal behavior.

Answer 3

True

Question 4

According to your text, some researchers claim that over 90 percent of the emotional impact of a message comes from nonverbal sources.

Question 5

Different emotions show most clearly in different parts of the face.

Question 6

Research reveals that the use of manipulators is always a sign of discomfort.

Question 7

Nonverbal messages convey relational information such as respect and friendliness.

Question 8

Gestures can be intentional or unintentional.

Question 9

Most communication scholars don't define American Sign Language as nonverbal communication.

Question 10

Nonverbal communication is usually specific and clear.

Question 11

"The Way You Talk Can Hurt You?" reading in Chapter Six insists that it would be beneficial for men to change their vocal patterns to sound more cooperative and friendly in everyday interactions.

Question 12

Many nonverbal behaviors are governed by cultural rules.

Question 13

In many instances, the use of touch increases liking and boosts compliance.

Question 14

Scientists use the term paralanguage to describe nonverbal messages conveyed by the voice.

Question 15

Information about status can be communicated by not only posture, but also by use of space and management of time.

Question 16

Nonverbal communication can be very revealing, but it can have so many possible meanings that it's foolish to think your interpretation will always be correct.

Question 17

According to your text's definition of nonverbal communication, it follows that the way a person styles his/her hair is a nonverbal message.

Question 18

Your text defines nonverbal communication exclusively as any type of communication that isn't expressed by words.

Question 19

Generally, facing someone directly signals your interest in that person.

Question 20

Nonverbal communication is not as effective at conveying thoughts or ideas as it is at conveying attitudes and feelings.

Question 21

Patterns of eye contact are fairly consistent across cultures.

Question 22

It is possible to recognize paralinguistic messages, even if you don't understand the language being spoken.

Question 23

Silence or pauses count as nonverbal communication.

Question 24

Messages about status can be conveyed through clothing and use of time.

Question 25

Verbal and nonverbal communication are interconnected elements in every act of communication.

Question 26

Nonverbal behavior has a powerful effect in reflecting and shaping the kinds of relationships we have with others.

Question 27

If deceivers feel confident and not guilty, their deception is more likely to be found out.

Question 28

If you get within one foot of someone else in U.S.culture, you've invaded their intimate zone, according to researcher Edward T.Hall.

Question 29

Pupil dilation can be a sign of deception.

Question 30

Deception studies have found that deceivers are more likely to be found out when they don't feel very strongly about the information being hidden.

Question 31

Nonverbal cues are especially likely to carry a lot of weight when they contradict a speaker's words.

Question 32

According to your text, people usually get more emotional meaning from what others do than from what they say.

Question 33

Nonverbal communication plays a less important role in identity management than verbal communication.

Question 34

Researchers have found that the face and eyes are capable of five basic expressions.

Question 35

Your text defines nonverbal communication as "messages expressed by nonlinguistic means."

Question 36

By making another person wait, you could be sending messages about status, whether you intend to or not.

Question 37

Most text, instant, and e-mail messages are now able to present nonverbal cues about a speaker's feelings that are equivalent to face-to-face encounters in terms of their clarity.

Question 38

According to research cited in your text, touch and health are not related.

Question 39

Emblems are nonverbal behaviors that have the same meaning to all members of a particular culture or co-culture.

Question 40

Those with good nonverbal communication skills benefit in a number of areas, including career success and popularity.

Question 41

Pupil dilation is a more reliable leakage clue than are facial expressions, which can be better monitored by the deceiver.

Question 42

Smiles and laughter are signs of positive emotions in all cultures.

Question 43

Signals of deception are called leakage.

Question 44

The old adage "You never get a second chance to make a first impression" does not really apply to job interviews.

Question 45

Paralanguage can influence the way a speaker is perceived by others.

Question 46

Accenting nonverbal behaviors match the thoughts and emotions the communicator is expressing verbally.

Question 47

In office cubicles, occupants who face out (rather than in)send the message that they're open to communication.

Question 48

Using too few gestures does not indicate a mixed message like using too many gestures does.

Question 49

The far range of social distance is usually the distance used when salespeople and customers talk.

Question 50

Since the face and eyes are probably the most noticed parts of the body, their nonverbal messages are easier to read than other parts of the body.

Question 51

Both emblems and illustrators can stand on their own, substituting for spoken messages.

Question 52

Studies show that most people have about a 75% chance of accurately identifying someone who is lying.

Question 53

A smile always means a person is happy.

Question 54

Illustrators can stand on their own and often function as replacements for words.

Question 55

The amount of time it takes for you to return your boss's email sends a nonverbal message, whether it is intentional or not.

Question 56

Nonverbal messages are less ambiguous than verbal messages.

Question 57

Communicators who pause and speak quietly are viewed just as confident as those who speak loudly and without hesitations.

Question 58

In the "Looking At Diversity" reading, Annie Donnellon explains her belief that sighted people learn traditional expressions of anger (such as clenched fists)by watching others.

Question 59

Since "beauty is in the eye of the beholder," physical attractiveness is not a general factor in how people are perceived.

Question 60

Our territory is the invisible bubble we carry with us wherever we go.

Question 61

The many ways the voice communicates-including tone, speed, pitch, number and length of pauses, volume, etc.-are called

A)paralanguage.
B)vocalics.
C)noncommunicators.
D)nonvocals.
E)proxemics.

Question 62

It is possible in increase your physical attractiveness through posture, gestures, and facial expressions.

Question 63

Which of the following is an accurate statement about the way some women's voices rise in pitch at the end of a sentence?

A)Women who speak this way are perceived as timid and lacking in self-confidence.
B)Women who speak this way are perceived as cooperative.
C)Women who speak this way to convey a cooperative tone might be perceived as hesitant.
D)All of the above.
E)None of the above.

Question 64

Which of the following is one of the suggestions Annie Donnellon makes to the sighted for improving communication with the visually impaired? a Mention your name when starting a conversation with people who are blind.
B)At the end of the conversation, say you are leaving.
C)Clue in visually-impaired people when something is going on that they can't see.
D)All of the above.
E)None of the above.

Question 65

Nonverbally, women __________ more than men.

A)make less eye contact
B)smile less
C)are less vocally expressive
D)use more head, hand, and arm gestures
E)require more personal space

Question 66

The design and environment of rooms

A)communicate information about the owner's personality.
B)shape the interaction that takes place there.
C)communicate information about the interests of the owner.
D)b and c above
E)All of these choices are correct.

Question 67

"The Look of a Victim" story in this chapter points out that victims of assault may set themselves up as easy targets because of

A)their friendly facial expressions.
B)the way they walk.
C)their hairstyles.
D)eye contact with the attacker.
E)All of these choices are correct.

Question 68

Proxemics is the study of

A)the way people and animals use space.
B)the way people use words to transmit messages.
C)the way people use facial expressions.
D)the way people use silence.
E)the way people use vocal cues.

Question 69

Which if the following is not true of deception detection?

A)We accurately detect deception only slightly more than half the time.
B)We underestimate our abilities to detect others' lies.
C)We're not as good at catching lies as we think we are.
D)Wanting to believe people wouldn't lie to us biases our ability to detect deceit.
E)All of the above are true.

Question 70

Status can be conveyed nonverbally through

A)time.
B)touch.
C)clothing.
D)posture.
E)All of these choices are correct.

Question 71

According to research, when searching for a job, there are no downsides to being physically attractive.

Question 72

Amber wants to make a sale.According to the nonverbal information presented in Chapter 6, to get compliance from a customer she might try

A)speaking in a rate much faster than her customer's.
B)lightly touching her customer.
C)avoiding direct eye contact with her customer.
D)keeping her facial expression as neutral as possible.
E)None of these are advisable to gain compliance.

Question 73

Kinesics is the study of

A)personal distances.
B)verbal and nonverbal behavior.
C)body position and motion.
D)environmental stress.
E)clothing and color.

Question 74

Studies of nonverbal communication across cultures reveal that

A)smiles and laughter are a universal signal of positive emotions.
B)sour expressions convey displeasure in some cultures and pleasure in others.
C)a direct gaze is considered appropriate in most cultures.
D)classes usually start and end on time in most cultures.
E)all of the above are true.

Question 75

Emoticons may serve to accent or complement a mediated verbal message, but don't serve as an adequate substitute for the richness of nonverbal messages that occur in face-to-face exchanges.

Question 76

Nonverbal displays of affection are strongly connected to satisfaction and commitment in romantic relationships.

Question 77

A smile is one nonverbal behavior that never can be misinterpreted.

Question 78

Which of the following nonverbal behaviors is least important in a job interview?

A)smiling
B)handshaking
C)clothing
D)eye contact
E)Any of these behaviors may be equally important.

Question 79

Adopting the nonverbal behaviors of a higher-status person can actually make you feel more powerful.

Question 80

People who fidget with their hair or fingernails are almost always hiding something.