Deck 7: Listening

Question 1

Selective listening is a reasonable thing to do when screening commercials and keeping an ear out for the weather report.

Answer 1

True

Question 2

Studies show that good listeners keep eye contact and react with appropriate facial expressions.

Answer 2

True

Question 3

According to research, most listeners retain 70 percent of a message for several weeks.

Answer 3

False

Question 4

Questioning and paraphrasing are both forms of feedback.

Question 5

Counterfeit questions are aimed at understanding others.

Question 6

Speaking is an active process; listening is a passive activity.

Question 7

There is no single "best" listening style to use in all situations.

Question 8

Because prompting involves using silences, it is not classified as a listening response.

Question 9

A paraphrase that contains both thoughts and feelings can be a useful tool to help others because it allows the problem holder to unload concerns.

Question 10

Even if you give accurate advice to a person, that advice may not be helpful.

Question 11

During careful listening, your heart rate will quicken and your body temperature will rise.

Question 12

A good listener will always state her own judgment of the situation so the other person knows where she stands on the issue.

Question 13

Analyzing can be one way to help a speaker consider alternative meanings.

Question 14

Since paraphrasing may not always be accurate, speaking tentatively allows the other person to make a correction.

Question 15

According to the text, the most helpful way of responding to a problem is to offer good, specific advice.

Question 16

We spend more time listening than in any other type of communication.

Question 17

You should do more paraphrasing than any other type of listening.

Question 18

It's impossible to listen effectively all of the time.

Question 19

Accurate analysis of a problem may arouse defensiveness.

Question 20

Prompting is a more passive listening style than advising.

Question 21

Factual information paraphrasing focuses on the ideas a speaker has expressed.

Question 22

Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning.

Question 23

Mindless listening is never suggested because it shows lack of concern for the speaker.

Question 24

Listening is easier to do than speaking.

Question 25

Advice given in a respectful, caring way is always the best listening response to use when approached with another's problem.

Question 26

Mindless listening can be potentially valuable.

Question 27

You should rotate your styles of listening after one or two responses so that you don't become bored by any one style.

Question 28

While an important factor in making relationships work, listening is still less important than speaking.

Question 29

Insulated listeners respond only to the parts of your remarks that interest them.

Question 30

Whereas hearing is a physiological process, attending is a psychological one.

Question 31

Research suggests that most people remember about 60 percent of what they hear immediately after hearing it.

Question 32

Since all judging listening responses are negative, we should avoid them at all cost.

Question 33

Listening is a natural ability and can't be improved through training.

Question 34

Rapid thought is a factor in why we don't listen better because we can understand speech faster than the other person speaks.

Question 35

Of the many different elements in the listening process, hearing is the physiological dimension.

Question 36

Studies show that business people believe not only that listening is important but also that they do it well.

Question 37

According to your text, most people usually try their best to listen but their effectiveness is limited primarily by biological factors.

Question 38

The residual message is the part of the message that we actually remember.

Question 39

Interruptions are one characteristic of stage-hogging.

Question 40

When you are paraphrasing, you need to repeat what the speaker has said word for word.

Question 41

You should never admit to someone who is grieving that you don't know what to say.

Question 42

Giving support to others can lessen their distress but potentially increase yours.

Question 43

Keeping eye contact and reacting with appropriate facial expressions are important factors in children's evaluations of "good" and "bad" listeners.

Question 44

If criticism is delivered constructively enough, the recipient will not become defensive.

Question 45

Supporting listening responses allow you to tell the other person how you think he/she feels.

Question 46

A counterfeit tag question is one where the asker is looking for agreement, not information.

Question 47

The deluge of messages requiring our attention every day has made the challenge of attending tougher than at any time in human history.

Question 48

Women are more likely than men to give supportive responses when presented with another person's problems.

Question 49

An issue of the International Journal of Listening indicates that listening skills are crucial in contexts such as education, health care, and business, but not necessarily in religion.

Question 50

Men generally seek advice from men, and women seek emotional support from women in times of emotional need.

Question 51

His supervisor asked Arturo to generate a PowerPoint presentation for the Thursday team meeting.On Thursday, Arturo showed up without the presentation.Which element of the listening process is where Arturo's listening failed?

A)hearing
B)attending
C)understanding
D)remembering
E)any of the above

Question 52

When considering what listening response style to choose, the best choice will always be your personal style.

Question 53

You are likely to have more success giving advice to a highly rational person than to someone who is emotional.

Question 54

Good listening involves paying attention to nonverbal cues as well as the actual spoken words.

Question 55

People are less likely to feel annoyed or hurt if their partner's poor listening is due to hearing loss.

Question 56

The most appropriate response to someone's grief is to point out the silver lining.

Question 57

According to a study of college students and their communication activities, over 20 percent of their communication time was spent

A)writing.
B)speaking.
C)engaging in interpersonal listening.
D)reading.
E)engaging in media listening.

Question 58

Studies have shown that, in times of distress, women want support and men want advice.

Question 59

Listening fidelity refers to the degree of congruence between what a listener understands and what the message-sender was attempting to communicate.

Question 60

Women, rather than men, tend to respond to others' problems by offering advice.

Question 61

According to your text, advice is

A)only to be used when paraphrasing fails.
B)helpful when it is correct or accurate.
C)best when preceded by your analysis of a situation.
D)actually unhelpful at least as often as it is helpful.
E)less helpful than either supporting or judging response styles.

Question 62

Which of the following is the best helping paraphrase response to the following statements? "I can't stand that class! The lectures are a waste of time, and the tests are full of nitpicking questions.I'm not learning anything."

A)"Sounds like you're fed up with the class."
B)"Sounds like you're thinking about dropping the class."
C)"Sounds like the class has nit-picking tests and is a waste of time."
D)"Sounds like you resent spending so much time on information you don't consider useful."
E)"Sounds like you're fed up with school."

Question 63

When choosing the best listening style, it is important to consider

A)the situation.
B)the other person.
C)your personal style.
D)both a and b above.
E)a, b, and c above.

Question 64

Which of the following bodily changes occurs during careful listening?

A)heart rate quickens
B)respiration increases
C)body temperature rises
D)all of these answers are correct
E)none of these answers are correct

Question 65

"From what you've said, it sounds like you're mad at your boss for expecting you to drop your personal plans whenever he wants you to work.Is that right?" This statement is what type of response?

A)supporting
B)judging
C)questioning
D)paraphrasing
E)analyzing

Question 66

The advantage of paraphrasing to help is that

A)you can help the problem-holder to sort out the problem.
B)you can suggest the solution that's best for your partner.
C)you can point out your partner's good ideas.
D)you can share your own experiences and ideas.
E)All of these answers are correct.

Question 67

Imagine you've been listening for some time to a friend talk about whether or not to drop out of school.Which is the best helping paraphrase response?

A)"You're confused because there are as many reasons to stay as there are to leave, right?"
B)"Which alternative sounds best to you?"
C)"When you're this confused, it's best to go with your heart."
D)"You do sound mixed up.Maybe you ought to hold off making a decision for a while."
E)"Tell me more.I think we can get to the bottom of this if we talk it out.I'm listening."

Question 68

Your roommate gives the appearance of listening to you, but you can tell from her responses that her mind is elsewhere.You could call her listening style in this instance

A)stage hogging.
B)insulated listening.
C)pseudolistening.
D)defensive listening.
E)ambushing.

Question 69

Which best describes the relationship between our rate of hearing speech and the average rate of speaking?

A)We speak at nearly the same rate we are able to listen.
B)We can listen 4-6 times faster than an average person speaks.
C)We are able to speak 2 times faster than an average person can listen.
D)We are able to listen slightly faster than an average person speaks.
E)We can listen twice as fast as an average person speaks.

Question 70

Constructive criticism is a kind of listening response that falls into the category termed

A)advising.
B)judging.
C)analyzing.
D)supporting.
E)questioning.

Question 71

When you try to reflect the underlying theme in a statement, you are engaging in

A)judging.
B)questioning.
C)paraphrasing.
D)prompting.
E)pseudolistening.

Question 72

The process of using questioning and paraphrasing messages is a type of

A)linear communication.
B)insensitive listening.
C)selective perception.
D)defensive behavior.
E)perception checking.

Question 73

All of the following are reasons why it is difficult to listen all the time except which one?

A)We hear so many verbal messages.
B)We are often wrapped up in personal concerns.
C)We comprehend words at a slower rate than people speak them.
D)We have many physical distractions.
E)We think speaking has more advantages than listening.

Question 74

All of the following are ineffective listening styles mentioned in the text except

A)ambushing.
B)insulated listening.
C)stage hogging.
D)pseudolistening.
E)signal listening.

Question 75

Giving only the appearance of being attentive is termed

A)pseudolistening.
B)selective listening.
C)defensive listening.
D)insensitive listening.
E)fake listening.

Question 76

"Sure it's unfair.But you shouldn't let that stop you.Life is unfair, so you're crazy to let it bother you." This statement is what type of response?

A)supporting
B)judging
C)questioning
D)paraphrasing
E)parroting

Question 77

Which of the following is the best helping paraphrase response to the following statement? "I'm really bummed out about my apartment situation."

A)"So, you're bummed out, huh?"
B)"Your apartment situation is bad?"
C)"You're depressed because you haven't found a place to live yet?"
D)"You should really get a new place; I agree."
E)"It will all work out by next month."

Question 78

Which is the best helping paraphrase response to the following statement? "My boss keeps kidding me about how we should have an affair.I don't know what to do.Sometimes I think he's just joking, and sometimes I think it's a real proposition."

A)"Either way it's sexual harassment, which is illegal.You shouldn't let him get away with it!"
B)"So you can't figure out his motives, is that it?"
C)"You sound upset by this."
D)"You sound worried and confused because you're not sure if he's coming on to you or not."
E)"That's a common problem these days.I can see why you're upset, and I don't blame you."

Question 79

You meet a friend at the supermarket and ask how he is doing.He replies, "I'm OK for the most part, just stressed with all these finals." Which of the following is the best helping paraphrase response?

A)"Yeah, I know what you mean."
B)"So, you're stressed, huh?"
C)"You'll be fine; you always get good grades."
D)"Bet you're wishing you hadn't taken 18 units, huh?"
E)"So, you're managing most things just fine, but will be relieved when finals are over?"

Question 80

"I think that the reason you're so confused is that you're trying to make everyone else happy and forgetting your own happiness." This statement is what type of listening response?

A)supporting
B)advising
C)questioning
D)paraphrasing
E)analyzing