Question 1

Which of the following statements on pay and staff retention is correct?&#10;A) Raising pay invariably reduces staff turnover&#10;B) Raising pay does not deter unhappy employees from leaving&#10;C) Reducing pay has little effect on staff turnover&#10;D) The lower the pay, the higher the turnover

Accepted Answer

Raising pay may not deter unhappy employees from leaving if their dissatisfaction is due to factors other than salary, such as work environment or management issues.

Question 2

According to research studies how strong are the links between employee engagement and well-being?&#10;A) Weak&#10;B) Neither weak nor strong&#10;C) Fairly strong&#10;D) Very strong

Accepted Answer

Research studies have found a very strong link between employee engagement and well-being. When employees are engaged, they are more likely to experience greater job satisfaction, lower stress levels, and better mental and physical health. This, in turn, leads to better overall well-being both in and outside of work.

Question 3

Which of the following expressions is not directly associated with employee engagement?&#10;A) Discretionary effort&#10;B) Organisational citizenship&#10;C) Employee value proposition&#10;D) Working beyond contract

Accepted Answer

Discretionary effort, organisational citizenship, and working beyond contract are all commonly used expressions associated with employee engagement, whereas employee value proposition is more closely linked to employee attraction and retention.

Question 4

What is being described here? A situation in which poorer performers resign and are replaced by employees with greater ability.&#10;A) Functional turnover&#10;B) Dysfunctional turnover&#10;C) High turnover&#10;D) Unplanned turnover

Accepted Answer

Functional turnover refers to a situation in which employees who are performing poorly resign from their job and are replaced by new employees who have greater abilities. This turnover is considered functional because it leads to an increase in the productivity and performance of the organization.

Question 5

What is being described here? A situation in which employees perceive strong ties to their jobs, feel that their opinions count and that their managers have an interest in their development.&#10;A) Emotional engagement&#10;B) Cognitive engagement&#10;C) Employee satisfaction&#10;D) Employee commitment

Accepted Answer

Emotional engagement refers to the emotional connection and attachment employees feel towards their job and organization, which includes feeling valued and having a sense of belonging.

Question 6

What is the most common reason people give for voluntarily leaving their last job?&#10;A) Poor pay&#10;B) Poor relationship with managers&#10;C) Inadequate training&#10;D) Stress

Accepted Answer

According to multiple surveys and studies, the most common reason people give for voluntarily leaving their last job is a poor relationship with their managers or supervisors. This can include issues such as unclear expectations, lack of support or mentorship, and ineffective communication. Poor pay, inadequate training, and stress are also common factors, but they typically rank lower than management-related issues.

Deck 11: Engagement and Retention