Deck 6: Ethics of Business: Management and Leadership

Question 1

Ted was warned by his supervisor that failing to recycle soda cans is a violation of company rules.If Ted continues to throw soda cans in the garbage,his supervisor will send him a disciplinary letter.If he repeats the offence yet again,the CEO will be informed.These policies about employee rights in a disciplinary process are reflective of which generation of codes of conduct?

A)First
B)Second
C)Third
D)Fourth
E)Fifth

Answer 1

C

Question 2

A narrow approach to responsible leadership is one focused on and an extended approach is one focused on _.

A)suppliers; consumers
B)financial performance; profits
C)financial performance; stakeholders
D)the environment; stakeholders
E)stakeholders; profits

Answer 2

C

Question 3

Which of the following is not a valid reason for the development of codes of conduct?

A)Maintain corporate image
B)Make it easier for management to refuse unethical requests
C)Satisfy customer expectations
D)Reduce legal liabilities
E)All of the above are valid reasons for the development of a code of conduct.

Answer 3

E

Question 4

When first founded,the company developed policies about employees giving kickbacks to employees who provide referrals to new customers.Codes of conduct have evolved over time.The policy which includes policies about bribery and kickbacks reflects which generation of codes of conduct?

A)First
B)Second
C)Third
D)Fourth
E)Fifth

Question 5

The company is considering expanding into international markets.One of the countries that they are considering locating in has a reputation for human rights violations.Which generation of codes of conduct would address this as a concern?

A)First
B)Second
C)Third
D)Fourth
E)Fifth

Question 6

An ethics committee is evaluating the decision-making process of an organization.Which of the following statements does not reflect the composition or jurisdiction of such a committee?

A)Ethics committees act as a signal to all stakeholders that ethics is important to an organization.
B)Ethics committees monitor behaviour of both employee and management levels.
C)Most ethics committees today focus on top-management behaviour.
D)Ethics committees always involve outside stakeholders to assure independence in decision making.
E)All of the answers reflect the composition of an ethics committee.

Question 7

Closing her laptop,Gisele closed her eyes and tried to sleep on the flight home.Unable to sleep,she realized that she was overhearing a conversation between two research and development employees from her company.At work the next morning,she informed them that she wouldn't tell the CEO that they were discussing trade secrets in public; if they promised to give her a prototype that she could show her customers prior to the
Official launch and thereby increase her early sales.What is the nature of Gisele's conflict of interest?

A)Self-dealing
B)Personal conduct
C)Using confidential information
D)Influence peddling
E)Gisele is not in a conflict of interest.

Question 8

Kelly had spent longer at lunch with his customer,a computer game manufacturer,than he expected.But,the meeting had been worthwhile.The customer had told Kelly that his company was about to lower the price of computer game systems the following week, the start of the next financial quarter,but that they were planning to keep this
Information from the retailers until the last possible minute to maximize the profit margins for the quarter.Kelly decided to delay purchasing a game system,which he had been planning to buy for his daughter,until the following week.What is the nature of
Kelly's conflict of interest?

A)Self-dealing
B)Personal conduct
C)Using confidential information
D)Influence peddling
E)Kelly is not in a conflict of interest.

Question 9

Nash's model of ethics training is referred to as:

A)Categorical imperative
B)Utilitarianism
C)Ventilation test
D)Good puppy theory
E)Good person test

Question 10

Leaders using an ethical form of leadership:

A)Encourage ethical conduct
B)Communicate ethical standards
C)Provide a model of ethical behaviour
D)Set an example for others
E)All of the answers

Question 11

Jane works for the City of Prairie,Saskatchewan.Her husband,Hari,is the CEO of a land speculation company.Hari's company is considering purchasing land around the city borders.Hari knows,through his wife Jane who is City Manager,that the city is considering annexing the land in question,which will significantly raise the value of the land and,as a result,his annual bonus.Jane has to decide whether to remove herself from the decision making process for the city.What is the nature of Jane's conflict of
Interest regarding Hari's knowledge of the annexation?

A)Self-dealing
B)Influence peddling
C)Using confidential information
D)Personal conduct
E)Hari is not in a conflict of interest.

Question 12

NMO Corporation is developing a code of ethics.First,however,they decide that they need to agree on a description of the beliefs,principles,and basic assumptions about what is worth striving for in the corporation.They,in other words,wish to first develop their:

A)company's statement of values
B)corporate code of ethics
C)company's conflict of interest policy
D)corporate code of conduct
E)None of the answers.

Question 13

A large manufacturer is considering closing its factory in Canada and relocate to Mexico where labour costs will be lower.The discussion around the board room table reflects multiple ethical perspectives.The HR Director interjects: "Look,we are all wrapped up in this issue and keep going around in circles.This morning on the way to work,I asked a friend of mine who doesn't even work in our industry for his opinion.Do you want to hear what he said?" The HR Director,in asking her friend for an opinion,was using
Which ethical test?

A)Categorical imperative
B)Utilitarianism
C)Ventilation test
D)Good puppy theory
E)Good person test

Question 14

Jane is City Manager for the City of Prairie,Saskatchewan.Her husband,Hari,is the CEO of a land speculation company.Hari's company is considering purchasing land around the city borders.Hari knows,through his wife Jane,that the city is considering annexing the land in question,which will significantly raise the value of the land and,as a result,his annual bonus.Jane has to decide whether to remove herself from the decision-making process for the city.What type of conflict is Jane currently experiencing as she considers removing herself from the decision-making process?

A)Potential conflict of interest
B)Implicit conflict of interest
C)Real conflict of interest
D)Subjective conflict of interest
E)Apparent conflict of interest

Question 15

Frank knew that he was the last person to check in for his flight home from vacation. Knowing that the airline frequently oversold its flights and "bumped" passengers
Requiring them to take later flights,Frank approached the customer service representative and informed her that he was a senior ranking official in the Ministry of Transportation
And asked for her assurance that he would not be "bumped" off his flight.What is the nature of Frank's conflict of interest?

A)Self-dealing
B)Personal conduct
C)Using confidential information
D)Influence peddling
E)Frank is not in a conflict of interest.

Question 16

A large manufacturer is considering closing its factory in Canada and relocate to Mexico where labour costs will be lower.The discussion around the board room table reflects multiple ethical perspectives.The CEO argues for the move,stating: "I agree that it will be damaging to our current employees,but believe that it really is of greater benefit overall to the greater number of people for us to relocate the factory." The CEO is using which ethical test?

A)Categorical imperative
B)Utilitarianism
C)Ventilation test
D)Good puppy theory
E)Good person test

Question 17

Values can have an influence on organizational objectives such as:

A)Reward systems
B)Standards of performance
C)Individual accountability
D)Corporate plans
E)All of the answers

Question 18

An ethics audit does which of the following?

A)Discover potential unethical behaviour in an organization.
B)Act as a preventative,as well as a remedial,response.
C)Identify the opportunities for unethical behaviour that exist.
D)Discover actual unethical behaviour in an organization.
E)All of the above.

Question 19

Environment Inc.has an established tract record in the recycling industry.Their value statement on their website reads: "Caring for the planet in all we do." This value statement is reflected in organizational policies that require employees to recycle; bonuses are given to employees who find ways to improve the company's recycling program.Tom,a new employee,is seen throwing a soda can into the garbage.His supervisor sends him an email identifying that "we have rules about that here." The supervisor is identifying that Tom violated the:

A)corporate code of conduct
B)company's statement of values
C)corporate code of ethics
D)company's conflict of interest policy
E)company's mission

Question 20

A mid-sized forestry operation conducts ethics audits of its operations.Which of the following statements does not represent a benefit that the company can expect from engaging in this process?

A)A source of comparison to the code of ethics
B)Ethical practice from employees in the future
C)The sources of potential unethical behaviour
D)The discovery of unethical behaviour
E)All of the above represent benefits that the company can expect from conducting ethics audits.

Question 21

Integrity management programs combine:

A)dialogical and compliance approaches
B)formal and values-based approaches
C)moral and amoral approaches
D)compliance and values-based approaches
E)monological and values-based approaches

Question 22

Criterion used to evaluate ethics programs include all of the following except:

A)Feedback
B)CEO's commitment
C)Extent of communication
D)Training and education
E)Resource commitment

Question 23

A statement of values is the basis for a code of ethics.

Question 24

The concept of responsible leadership has three different orientations.

Question 25

A statement of values should reflect the organization's values,not the values of employees.

Question 26

Implicit ethics programs are implemented through:

A)Corporate culture
B)Performance measures
C)Reward systems
D)Valued behaviour
E)All methods are included.

Question 27

The ethics program developed by a restaurant chain focuses on clearly articulating the rules that employees are expected to follow.These rules reflect laws and legal precedent governing matters such as under-age drinking and patron sobriety.The idea was to create a program with minimal ambiguity and clearly articulated penalties.The restaurant chain
Has a(n)-based program.

A)compliance- and integrity
B)compliance
C)neither compliance- nor integrity
D)integrity
E)implicit

Question 28

In Canada,there is only comprehensive whistleblowing legislation in:

A)British Columbia
B)Quebec
C)P)E.I
D)New Brunswick
E)Ontario

Question 29

A manufacturing company is developing an ethics program.Feeling that it is difficult,if not impossible to outline all possible ethical situations,the manager has decided that the company will rely on its employees' own best judgments to determine what is ethically appropriate as situations arise.The manager is implementing a(n)ethics program.

A)formal
B)monological
C)dialogical
D)deontological
E)implicit

Question 30

It is required that when logging in a designated forest area that logging companies plant seedlings to help foster environmental renewal in the area.The CEO of a logging company has been exposed by whistleblowers for planting inferior tree seedlings.The CEO stated that it had met its legal requirement and whether or not planting inferior
Seedlings was ethical is not his concern.The CEO is operating under which leadership model?

A)Ultra-moral
B)Immoral
C)Amoral
D)Moral
E)Quasi-moral

Question 31

In terms of the classification and approaches to ethics programs,which of the following is true?

A)Compliance programs use codes of ethics.
B)Codes of values facilitate the monopolist's approach.
C)Values-based programs are linked to codes of conduct.
D)Formal programs are written as codes of conduct.
E)Compliance programs are employee-driven.

Question 32

A values-based approach to ethics programs include all of the following,except:

A)Self-governance
B)Auditing
C)Increased employee discretion
D)Management-driven
E)Decision processes

Question 33

Which of the following are possible perceptions that others may have of a whistleblower?

A)The whistleblower is a traitor.
B)The whistleblower is noble.
C)The whistleblower is a snitch.
D)The whistleblower is an ethical hero.
E)All of the above.

Question 34

Servant leadership emphasizes concern for others.

Question 35

Management style should be a reflection of the statement of values.

Question 36

Leaders that use an ethical form of leadership communicate ethical standards and encourage ethical conduct.

Question 37

A statement of values is designed to influence organizational objectives and performance measures and should not influence individual objectives and performance measures.

Question 38

A local store,part of a multinational retail chain,has been selling toys that were recalled over issues of product safety.A store employee,upon noticing this,called the local media and the story was featured in the local newspaper.Which statement is true under a moral leadership model?

A)The CEO of the multinational chain has no ethical responsibility because store managers are responsible for decisions as to local merchandising.
B)The Board of Directors of the multinational chain has no ethical responsibility because they have little or no input into the daily operations of the firm.
C)The local store manager has no ethical responsibility because s/he cannot possibly know what product is on his/her shelf at any point in time.This is the role of the toy department manager.
D)All of the statements are true.
E)None of the statements are true.

Question 39

Which of the following is not a characteristic of ethics programs?

A)Formal
B)Compliance
C)Monological
D)Dialogical
E)All of these are characteristics of ethics programs.

Question 40

Which of the following is not a form of executive ethical leadership?

A)Hypocritical
B)Amoral
C)Ethical
D)Ethically silent
E)Unethical

Question 41

Seeing his son's kindergarten teacher emerge from the nightclub drunk and partially
undressed,Kyle's father wondered if personal conduct in non-work hours is a conflict of interest for teachers.His friend,Sam,replied that personal conduct that reflects negatively on an employer is a type of conflict of interest.Sam is correct in this regard.

Question 42

A statement of values explicitly states expectations regarding appropriate behaviour for all employees.

Question 43

Ethics officers most commonly report to Human Resources department as they are overseeing the behaviour of employees.

Question 44

The benefit-cost test is distinctly different than the utilitarian ethical principle.

Question 45

A code of ethics is a statement of values that guide behaviour.

Question 46

Current practice suggests that ethics committees are top-management focused.

Question 47

The issues of bribery and kickbacks were emphasized in the second generation of the evolution of codes of conduct.

Question 48

Codes of conduct need to be updated as society's expectations for behaviour shift,codes of ethics,however,remain fixed through time.

Question 49

XYZ Corporation is having an ethics audit conducted of its firm.The audit will identify unethical behaviour that already exists; it can't predict unethical behaviour that could
potentially develop.

Question 50

Louis is attempting to make a difficult decision regarding what to disclose to
shareholders.As an accountant,he consults his code of ethics.It provides him,not with clear answers,but with a statement of principles that he can use to help guide his
behaviour.

Question 51

Protection of employees' rights was part of the second generation of the evolution of codes of conduct.

Question 52

ABC Corporation is being a "good puppy" because it is behaving in a manner that is
halfway between being amoral and having the rigorous expectations of a "good person" applied to it.

Question 53

Julian is in a conflict of interest regarding the use of his employer's property.He took office supplies home.

Question 54

Whistleblowing refers exclusively to an employee's reporting of illegal or unethical acts.

Question 55

Ethics officers monitor the behaviour of suppliers.

Question 56

An apparent conflict of interest exists when one can foresee a private interest that may be sufficient to influence a duty or responsibility.

Question 57

Tabatha is considering whether to take advantage of some insider knowledge she has
regarding a new product launch.She applies the categorical imperative in asking herself "If I do this,I should be OK with everyone else being able to do this as well."

Question 58

A code of conduct explicitly states what appropriate behaviour is for employees.

Question 59

Whistleblowing is always a voluntary act.

Question 60

Codes of conduct are imposed on organizations from external sources,such as government.

Question 61

All corporations have explicit,well documented ethics programs.

Question 62

Monological approaches to ethics programs are likely structured on an ethic of justice.

Question 63

Describe servant leadership,including the characteristics of this form and how managers who practice this form would behave.

Question 64

In an organization that not only completely lacks high standards of ethical behaviour,but is devoid of ethical principles and actively opposed to what is moral,the appropriate
model of management and leadership is called "Amoral".

Question 65

Describe two different orientations of responsible leadership.

Question 66

A form of rationalization is when poor ethical behaviour is justified by the fact that others are doing it.

Question 67

The simple answer to the question "Who is responsible for ethics?" is top management.The President and CEO of any corporation have the ultimate responsibility for the ethics of an organization.

Question 68

An ethics reporting system is easy to administer and has no risks for the corporation.

Question 69

Ethical mistakes have occurred throughout history,they are inevitable,and they come in waves or cycles.

Question 70

The compliance-based approach focuses on adherence to societal norms.

Question 71

What are the six clear questions used in the Pagano model to test the ethics of a particular action?

Question 72

In the moral model of management and leadership,ethics is a driving force of the organization.

Question 73

A dialogical approach to ethics programs is related to both an ethic of care and a collaborative view of stakeholder engagement.

Question 74

The 'formal' approach to ethics programs emphasizes compliance and penalties.

Question 75

Self-interest can actually prevent a manager from engaging in unethical behaviour out of fear of exposure or punishment.

Question 76

Can ethics audits discover the potential for unethical behaviour or are they limited to discovering actual instances of unethical behaviour?

Question 77

Implicit ethical programs are implemented through the organization's culture,reward systems,and promotion policies.

Question 78

What is included in a statement of values?

Question 79

Managers do not respond to the threat of informal sanctions.

Question 80

Adopting a dialogical approach to ethics programs runs the risk of ethical relativism.