Deck 13: Civil Society Stakeholders

Question 1

Corporation ABC is in a highly competitive industry.NGO pressure has been exerted to have this industry change its sourcing policies.ABC decides to publicly announce that it is the first in the industry to change in sourcing policy.Spar and LeMure define this as a________ response type used to gain a advantage over others in the industry.

A)capitulation; competitive
B)resistance; pre-emption
C)competitive; pre-emption
D)pre-emption; competitive
E)resistance; collective

Answer 1

pre-emption; competitive

Question 2

The social media does not include:

A)Blogs
B)Podcasting
C)Online editions of mainstream news outlets
D)Wiki websites
E)Twitter

Answer 2

Online editions of mainstream news outlets

Question 3

The higher the transaction costs related to NGOs demands,the more likely a________ response will be employed by a business.

A)pre-emption
B)resistance
C)capitulation
D)cooperative
E)competitive

Answer 3

resistance

Question 4

A non-governmental organization (NGO)has all the following characteristics,except:

A)Is part of the private sector
B)Is part of the executive branch of government
C)Makes claims or demands that business take actions
D)Holds shared values or attitudes
E)Advocates for change

Question 5

Which of the following is not an issue of current concern regarding media ownership,according to the textbook author?

A)Licensing process whereby some corporations are allegedly favoured over others
B)Interlocking ownership between print and broadcasting media
C)Newspaper monopolies exist in some cities in Canada
D)Concentration of ownership within print or broadcast media
E)Operation of newspaper chains

Question 6

Policy development institutes in Canada are not:

A)Lobbyists
B)Think tanks
C)Focused on influencing government policy
D)Research organizations
E)Representative of particular ideologies

Question 7

All of the following are examples of tactics used by NGOs to influence ethical conduct of corporations,except:

A)Occupancy of corporate premises
B)Boycotts
C)Building a community park
D)Disrupting annual meetings
E)Picketing

Question 8

The public relations department of a large multinational corporation has issued a press release regarding the recently announced acquisition of a small competitor.The press release highlights the multinational's record of high rates of employee retention following acquisitions over the past decade.The multinational is worried about law suits by laid off workers.This is an example of:

A)Libel chill
B)Media spin
C)Censorship
D)Resistance
E)Capitulation

Question 9

All the following statements regarding the media are true,except:

A)Print media may have a less immediate response to business news than television media
B)The social media has come to dominate knowledge dissemination
C)Access-to-information law is used by media
D)Dealing with the media is part of the business manager's job
E)They cooperate fully with the NGO but not the business

Question 10

Frank,who is on the board of directors of a large corporation,has asked that the public relations department develop a file of all the media reports on the corporation over the past five years.Frank is asking for an accounting of:

A)Corporate response
B)Media spin
C)Corporate reputation
D)Media exposure
E)Media legitimacy

Question 11

Business has become increasingly involved in the education system.Which of the following is a criticism of this involvement?

A)As businesses will be hiring the students upon graduation,they should have input into what they are being taught
B)Universities are the best source of training for students who will participate in the global marketplace
C)Business-education partnerships are mutually beneficial
D)Reduction in resources previously provided by government means that services would not be otherwise provided
E)Efficiency will drive educational program decisions

Question 12

After studying business ethics and social responsibility throughout his university education,Brandon is considering seeking employment in a policy development institution.He is particularly interested in promoting issues of social and economic justice even if it isn't in the economic interest of the business community.He should consider applying to:

A)C)D.Howe Institute
B)Fraser Institute
C)Parkland Institute
D)Centre for the Study of Living Standards
E)Canadian Centre for Policy Alternatives

Question 13

Which of the following are true of NGOs?

A)NGOs facilitated the preparation of the agreements on global warming
B)NGOs generate ideas,knowledge,and solutions
C)NGOs can confer legitimacy when governments cannot act alone
D)NGOs made available lower-cost drugs in developing countries
E)All of the above are true of NGOs

Question 14

Business-NGO partnerships have the ability to do all of the following,except:

A)Build business leadership
B)Alienate stakeholders
C)Foster social,environmental,and economic success
D)Qualify for government donations
E)Damage reputations

Question 15

When a public relations officer at a corporation works hard to influence how the public will interpret a particular act or event,that PR specialist is said to be practicing:

A)Self-censorship
B)Resistance
C)Media spin
D)Capitulation
E)Libel chill

Question 16

Which of the following stakeholders can influence business?

A)Religious organizations
B)NGOs
C)Think tanks
D)Media
E)All of the above

Question 17

Spiritual capital is a term which applies to all of the following,except:

A)Religious activism
B)Social consequences of spirituality
C)Economic consequences of organized religion
D)Economic consequences of spirituality
E)Social consequences of religion

Question 18

Which of the following is not one of the key ingredients to defining the success of an NGO-business partnership?

A)The corporation must be open to change.
B)Shared goals.
C)Must be committed.
D)They must show leadership.
E)Business ability to bury the desires of the NGO.

Question 19

The influence of the media,as measured by society's trust in it,has been:

A)declining along with trust in business
B)increasing,along with trust in business
C)declining along with trust consumers
D)increasing,along with trust in consumers
E)diminished by the advent of blogging

Question 20

Silva is considering a position in a company that promotes itself as being focused on spirituality in business.Spirituality,in this context,refers to:

A)The business itself is focused on provision of religious goods or services.
B)Commitment to one of several organized religions.
C)Religious commitment is a core element of managerial decision making.
D)An individual's sense of peace or purpose with him/herself and the connection to others and even nature that provides meaning to life and a sense of one's self.
E)Religious activism.

Question 21

NGOs,because they are non-profits,do not have the need for codes of ethics.

Question 22

Non-governmental organizations are involved with economic,ethical,and environmental concerns.

Question 23

There are very few risks in partnering with an NGO.

Question 24

There has been a shift in recent years to indirectly influencing corporations through other stakeholders,for example shareholders,consumers,or suppliers.

Question 25

NGOs can confer legitimacy on government actions.

Question 26

Partnerships with NGOs can enhance employees' sense of engagement with their employer.

Question 27

Mothers Against Drunk Driving (MADD)is an example of an NGO.

Question 28

An NGO in Canada is attempting to influence consumers to consider the purchase of fair trade products as Christmas gifts.Support for alternative product sources is a tactic of
NGOs.

Question 29

In the past,NGOs would focus their efforts on influencing business activities directly; increasingly,they are focusing on influencing government policies regarding business.

Question 30

A resistance response to NGO pressure is the most advantageous to businesses.

Question 31

NGOs are comprised of institutions that are supported by government.

Question 32

The corporation becomes the method by which outside stakeholders attempt to achieve non-market objectives.

Question 33

In very competitive markets,competitive advantage is best gained by resisting NGO pressure.

Question 34

At one point in their history,NGOs focused their activities on lobbying.

Question 35

NGO-business partnerships work best when the corporate manager takes the lead in the relationship.

Question 36

Oxfam,an international organization,has multiple partners in Kenya,including
government.Oxfam is not a non-governmental organization (NGO)since it receives government support for some of its activities in this country.

Question 37

Philanthropic partnerships have supported and empowered NGOs.

Question 38

Many corporations do take NGO activism seriously.

Question 39

NGOs are in agreement that free trade is damaging for the developing nations.

Question 40

Strategies used to counter resistance include capitulation.

Question 41

A business's response to social issues should be driven by the organization's core values.

Question 42

Media spin has very little impact on the public relations aspect of an organization.

Question 43

The concern that there may be too many voices in the media is referred to as an issue of centralization.

Question 44

In recent years,according to this textbook author,business has taken on increased respectability in the media.

Question 45

Which three variables will influence the corporation's response to NGO activism?

Question 46

Canadian media is concentrated,having only one or a few owners.

Question 47

A "think tank" is an organization that researches and analyzes various important social,economic,and political issues confronting society.

Question 48

Most media-outlets in Canada are owned by private-sector enterprises.

Question 49

There is increasing fragmentation in the media.

Question 50

The Internet is not considered a form of media.

Question 51

Libel chill refers to the reluctance by business to share information with the media.

Question 52

Confucianism is incompatible with most managerial practices in the western world.

Question 53

Many students and faculty oppose partnerships between academia and business as they fear "market-driven" learning will result in greater social and economic disparities and loss of competitiveness in technology.

Question 54

There is an obvious increase in the coverage of ethical issues relating to business in today's media sources.

Question 55

Corporations,government,and other institutions in society set the social agenda,not the media.

Question 56

How is a corporation likely to respond to an NGOs demands,when transaction costs are high? Provide an example.

Question 57

One's religious beliefs influence their ethics and their managerial behaviour.

Question 58

Under what circumstances are businesses more likely to listen and respond to NGOs?

Question 59

The appropriateness of business involvement in the education system has unanimously supported by all stakeholders.

Question 60

Social media is an online technology that people use to share opinions,insights,experiences,and perspectives.

Question 61

What are the six practical principles for business offered by the Catholic Church?

Question 62

What is meant by "libel chill"?

Question 63

What are the four key ingredients,identified by a Canadian Business for Social Responsibility report,to defining the success of an NGO-corporate partnership?

Question 64

What are some of the controversies surrounding the business involvement in the education system?

Question 65

What are the issues that have arisen as a result of media ownership?