Deck 12: Ethics and Responsibilities in the Workplace and Marketplace

Question 1

There are several informal rights governing the customer-supplier relationship.These rights include all of the following,except:

A)Preferential treatment is not expected or received
B)Customers' automatic acceptance of terms or conditions
C)Ethical negotiations
D)The supplier's right to supply goods and services
E)Conflicts of interest will be disclosed

Answer 1

B

Question 2

Governments have enacted legislation and regulations to protect the consumer.One example is:

A)Transpacific Partnership (TPP)
B)The Immigration and Refugee Protection Act
C)NAFTA
D)Clean Air Act
E)Competition Act

Answer 2

E

Question 3

Which of the following critical behaviours for managers is most likely to increase employee loyalty and commitment?

A)Give trust and loyalty before expecting it
B)Provide a good compensation package
C)Provide job security
D)Be cautious of extreme loyalty
E)Loyalty must be seen as a corporate priority

Answer 3

A

Question 4

Consumer sovereignty exerts its influence through:

A)Consumerism
B)Boycotts
C)Collectivism
D)Self-interest
E)Antagonism towards materialism

Question 5

Discrimination refers to all of the following,except:

A)Prejudice against certain individuals because of race
B)Prejudice against certain individuals because physical appearance
C)Less preferential treatment related to work,unrelated to qualifications
D)The practice of providing training opportunities to employees through a lottery system
E)Preferential treatment related to work,unrelated to qualifications

Question 6

Under the Competition Act,one characteristic is 'abuse of dominant position.' This characteristic includes:

A)Preventing companies from entering a market
B)Bid-rigging
C)Selling products at an unreasonably low price
D)Price fixing
E)Acquisition of customers

Question 7

Several factors encourage competition in Canada,except:

A)Entrepreneurship
B)Decline of natural monopoly
C)Rise of conglomerates
D)Deregulation and privatization
E)Technology

Question 8

According to research,about _________of consumers based purchase decisions on ethical or socially responsible considerations.

A)60 percent
B)10 percent
C)40 percent
D)20 percent
E)2 percent

Question 9

Canadian Tire is one corporation that has 'supplier codes of conduct.' Sections in these codes do not normally include:

A)Employment standards
B)Environmental protection
C)Fair pricing
D)Compliance with laws
E)Confidentiality and privacy

Question 10

Counterarguments to the 'backing off the fast track' phenomenon includes all of the following,except:

A)Canadians are working harder than ever
B)Long working hours of management and professional persons
C)Work is an obsession
D)More is expected in terms of productivity and quality
E)Feeling alienation

Question 11

The Competition Act has provisions to ensure suppliers do not take advantage of customers,which of the following is an exception to these provisions?

A)Non-disclosure of conflicts of interest
B)Price discrimination
C)Exclusive discrimination
D)Exclusive dealing
E)Refusal to deal

Question 12

The 'backing off the fast track' phenomenon includes all of the following,except:

A)Embracing traditional authority
B)Taking early retirement
C)Changing careers
D)Refusing to perform overtime
E)It allows the individual to answer their 'calling'

Question 13

Government involvement tends to be more influential in which section of the supply chain?

A)Transportation
B)Consumers and consumption
C)Raw materials and processing
D)Distribution
E)Manufacturing

Question 14

According to theories regarding the work ethic,work is important because it:

A)Still provides divine dignity
B)Permits the accumulation of wealth
C)Allows for leisure time
D)Is a hedonistic activity
E)Is a purposeful activity

Question 15

The main finding of a study to determine whether socially conscious consumers are willing to pay for these types of products was:

A)the average premium for socially conscious products and services is 2%.
B)the average premium for socially conscious products and services is 10%.
C)Female consumers are willing to pay a premium for socially conscious products,male consumers are not.
D)Consumers are not willing to pay a premium for socially conscious products.
E)the average premium for socially conscious products and services is 20%.

Question 16

Under the Competition Act,predatory pricing is:

A)The result of a merger or acquisition
B)Bid-rigging
C)Selling products at different prices in different regions
D)Fixing prices
E)Selling products at a price lower than the acquisition cost

Question 17

The objective of feminists ethics is to:

A)reverse discriminate against men
B)develop non-sexist ethical principles,policies,and practices in society
C)increase the presence of females in traditionally male-dominated industries
D)level the playing field when it comes to advancement opportunities in the workplace
E)reduce the over-representation of males on boards of directors

Question 18

Employment____________ is the fair and equal treatment of employees.

A)separation
B)diversity
C)equity
D)restitution
E)management

Question 19

Consumer sovereignty encompasses which of the following definitions?

A)Consumers have more power than producers.
B)Consumers dictate the type,quality,and quantity of goods to be provided.
C)It is noticed and supported by producers.
D)Consumers can only decide whether to buy.
E)It refers to only economic values.

Question 20

There are eight stages in the supply chain.Which of the following is not a stage in the downstream position of the chain?

A)Raw materials
B)Distribution
C)Local processing
D)Quality control
E)Transportation

Question 21

Ethical issues arise in several aspects of a supply chain.Which of the following is not normally an issue?

A)Materials which have human rights issues
B)Raw materials from multiple sources
C)Materials which have environmental issues
D)The employment of local workers
E)Raw materials shipped out of country for processing

Question 22

The work ethic holds that work is a purposeful activity.

Question 23

Employees are stakeholders external to the corporation and their relationship gives rise to many ethical issues.

Question 24

Which of the following is a characteristic of sustainability purchasing?

A)Does not involve consideration for how products are disposed
B)Preference is given to suppliers that generate positive social and environmental outcomes
C)Entails sourcing the least costly raw material
D)Omits sustainability considerations from product selection
E)Regulation is imposed by government

Question 25

Employees are almost always identified by corporations as critical stakeholders.

Question 26

Many firms are committed to greater employee involvement as an approach to improving working conditions.

Question 27

There are calls for a return to the work ethic of the past.

Question 28

The Ethical Trading Initiative (ETI)is an alliance of companies,trade unions,and voluntary associations.These groups work together to do all of the following,except:

A)Aim for a world where workers are free from exploitation
B)Improve the lives of workers in developing countries
C)Tackle issues which cannot be addressed by corporations
D)Workers are employed in conditions of freedom,security,and equity
E)Use the market system to limit the influence of supplier stakeholders

Question 29

Diversity management is mandatory.

Question 30

When assessing trustworthiness in employees,the overzealous,most loyal workers are the ones you can always trust the most.

Question 31

Competitors and suppliers are business-to-consumer (B2C)stakeholders.

Question 32

In Canada,Fair trade is coordinated by:

A)The Ethical Trading Initiative (ETI)
B)Oxfam
C)Traidcraft
D)Fairtrade Canada
E)Rainforest Alliance

Question 33

One argument against the 'backing off the fast track' phenomenon is that work has become an obsession to many.

Question 34

Overzealous employees who show extreme loyalty should be viewed cautiously by managers.

Question 35

The work ethic had its beginnings in communism.

Question 36

The loyalty of employers to employees has increased steadily over the past three decades.

Question 37

Discrimination is preferential treatment based on education.Those with higher academic qualifications are paid higher salaries and receive superior benefits.

Question 38

Discrimination can become part of a manager's habit,so much so that they do not even realize they are discriminating against an employee.

Question 39

It is easy to measure loyalty.

Question 40

The federal government has enacted legislation which requires that corporations implement employment equity.

Question 41

Business-to-business activity is based on trust and collaboration.

Question 42

With regard to business organizations,women have not advanced as owners,managers,professionals,and members of boards of directors relative to men,creating a demand for gender equality and dignity for women.

Question 43

Supplier and customer relationships are governed formally through regulations.

Question 44

Pyramid selling is legal in Canada

Question 45

Suppliers in a commercial relationship are likely to experience a relationship of mutual interdependence based on trust and collaboration.

Question 46

A direct correlation exists between the ethical behaviour of supervisors and that of employees.

Question 47

Corporations promoting socially and environmentally friendly products are accused of greenwashing.

Question 48

Consumer sovereignty reflects collectiveness as opposed to individualism.

Question 49

Consumer sovereignty involves the right to choose.

Question 50

Consumerism was born,in part,as a result of poor after-purchase service and high-pressure sales tactics.

Question 51

Consumerism seeks to protect the rights of buyers.

Question 52

Concentration of corporate power can be measured within a single industry by providing the percentage of sales controlled by the four or eight largest firms.

Question 53

Buyers and suppliers are sometimes confronted with ethical issues related to bribes,gifts,and hospitality.

Question 54

Mergers and acquisitions can reduce competition.

Question 55

Competitive pressures have resulted in unethical business practices.

Question 56

Patricia posted some derogatory and irresponsible comments about her employer on her Facebook page.Her manager saw the comments.Patricia may now face the possibility of termination.

Question 57

Privacy of personal information is regulated by the federal government's Personal Information Protection and Electronic Documents Act (PIPEDA).

Question 58

The value chain transforms intermediate goods into final goods.

Question 59

A study by Hewitt Associates and CBSR (Canadian Business for Social Responsibility)found a weak,negative correlation between employee engagement and employees' views of the employer's record on CSR.

Question 60

Employers do not have a right to know about the marital status of an employee.

Question 61

What ethical issues are related to workplace privacy?

Question 62

Discuss the fair trade movement.

Question 63

What are the origins of the work ethic concept?

Question 64

How might the phenomenon known as 'backing off the fast track' manifest itself?

Question 65

The fair trade movement is anti-capitalist.

Question 66

All products follow the same value chain.

Question 67

Explain "extended producer responsibility".In which direction is the responsibility for the disposal of waste shifting?

Question 68

What ethical issues are related to diversity management?

Question 69

Explain what is meant by the following statement: "Consumerism is an expression of individualism as opposed to collectivism".

Question 70

Ethical trade is an example of sustainability purchasing.

Question 71

Sustainability purchasing applies only to the upstream end of the value chain.

Question 72

What is the influence of suppliers in a competitive market? In a monopolistic market?

Question 73

How has workplace privacy been challenged by the emergence of electronic technology?

Question 74

Describe the basic principles of consumer sovereignty.

Question 75

Explain the purpose of the Competition Act.

Question 76

The responsibility for disposal has been shifted upstream to consumers.