Deck 14: Email and Text Messages

Question 1

When sending a work-related text message,

A) keep it simple and to the point.
B) use as many abbreviations as possible.
C) digress from your main topic.
D) feel free to discuss confidential topics.
E) All of these answers are correct.

Answer 1

keep it simple and to the point.

Question 2

To manage your email,

A) keep your inbox under 50 messages.
B) save important attachments on your computer.
C) create folders for organizing and retaining messages.
D) a, b, and c.
E) b and c.

Answer 2

a, b, and c.

Question 3

Readers often equate all caps with shouting.

Answer 3

True

Question 4

Don't indent paragraphs in email messages.

Question 5

When sending email to a global audience,

A) use humor to break the ice.
B) write in long, complex sentences to impress the audience.
C) avoid being blunt and too direct.
D) use slang and idioms to enliven the text.
E) All of these answers are correct.

Question 6

Privacy issues apply to

A) email only.
B) texts only.
C) email and texts.
D) neither email nor texts.
E) no digital communications.

Question 7

To show respect for your email correspondents,

A) check with them before sending a huge attachment.
B) make sure their names are spelled correctly.
C) read and answer your emails promptly.
D) check the distribution list to make sure you don't leave out someone who should get the messages.
E) All of these answers are correct.

Question 8

is the system of legal protection for original works of authorship.

Question 9

Email privacy can be compromised when

A) everyone on a group mailing list automatically receives a copy of the message.
B) messages are saved in backup files that are later accessed by others.
C) someone with your password accesses your email account.
D) a, b, and c.
E) None of the answers is correct.

Question 10

Emoticons are an appropriate way to convey tone in emails to clients.

Question 11

Texting is a bad choice for communication that requires careful editing.

Question 12

Always assume that any email message you send will be read by unintended audiences.

Question 13

Email messages are automatically copyrighted.

Question 14

For most simple correspondence, email is the correct format to use.

Question 15

Sending angry, sarcastic, insulting emails is called .

Question 16

Use of bullets and headings is inappropriate in email messages.

Question 17

When creating workplace emails,

A) try to incorporate emoticons for greater connection with your audience.
B) don't worry too much about proper spelling and grammar, since everyone knows how quickly email is written.
C) apply a conversational, informal style.
D) don't include a signature block.
E) None of the answers is correct.

Question 18

Components of a well-written email message include a

A) clear subject line.
B) brief introduction.
C) signature block.
D) a and c.
E) a, b, and c.