Deck 12: Relationship Management

Question 1

In many firms,collaboration with customers or suppliers has been found to be easier to accomplish than has collaboration within internal functions.

Answer 1

True

Question 2

Decentralization of logistics organization is critical to achieving customer service,satisfaction,and success.

Answer 2

False

Question 3

Most supply chain relationships that are characterized as alliances have been initiated by the customer rather than the supplier.

Answer 3

True

Question 4

Jones Company consistently delivers on-time as promised to customers.This type of performance is critical to:

A)developing character based trust
B)developing reliability based trust
C)developing power in a supply chain
D)none of the above

Question 5

An organization structure in which all logistical functions and operations report to a single senior manager or executive is very common today.

Question 6

As a general rule powerful firms prefer to link with less powerful firms in supply chain collaboration so that it can use power to obtain advantage over those less powerful firms.

Question 7

Over the last several decades,power in supply chains has increasingly been shifting to:

A)manufacturers
B)third party logistics providers
C)retailers
D)wholesalers

Question 8

The shift from functional to process integration decreases the pressure to aggregate functions into specific organizational units.

Question 9

Most firms today have successfully overcome the situation that the text describes as "The Great Divide".

Question 10

Initial implementation of successful supply chain collaborative relationships seems to require:

A)compatible information systems
B)identical organizational cultures
C)common organizational vision
D)all of the above

Question 11

Which of the following is not considered a barrier to achieving process integration?

A)measurement and reward systems
B)organization structure
C)knowledge hoarding
D)financial resources

Question 12

Centralization of logistics organization is critical to achieving lowest total cost logistics performance.

Question 13

Grouping transportation,warehousing and other activities related to logistics into a single logistical function was motivated by the belief that this would help optimize the performance of each of these individual activities.

Question 14

The most elementary form of collaboration in supply chains is seen in the form of:

A)contracting and outsourcing
B)targeted systems
C)alliances
D)administered systems

Question 15

Until the 1950s,logistics functions were generally viewed in companies as facilitating or support work.

Question 16

The text makes reference to a situation it calls "The Great Divide".While this divide has many different possible forms,it is most frequently observed in:

A)a divide between procurement and manufacturing
B)a divide between distribution and marketing
C)a divide between finance and accounting
D)none of the above

Question 17

Contracting as a form of supply chain collaborative relationship generally involves greater information sharing and dependency than administered relationships.

Question 18

Most successful initiatives to improve supply chain competitiveness include third- party or integrated service providers in the collaboration.

Question 19

The idea of structuring logistics as an integrated organization:

A)has been a concern since the beginning of the industrial revolution
B)first appeared in the 1950s
C)became necessary because of advanced information systems
D)is more important for manufacturers than it is for retailers

Question 20

The majority of information shared among supply chain members is operational vs.strategic.

Question 21

The text use of the term "Great Divide" describes the difficulties firms have had in establishing relationships with customers and suppliers.

Question 22

Before implementing a supply chain alliance,investments in compatible information technology are essential.

Question 23

Jones Company has done an excellent job in meeting its promises concerning logistical performance to customers.This level of performance is distinguishing factor in reliability-based trust.