Deck 25: Scheduling Appointments and Receiving Patients

Question 1

When should a charge slip be prepared and attached to a patient's chart?

A) after the patient is seen
B) while the patient is being seen
C) before the patient is seen
D) after the patient leaves the office

Answer 1

before the patient is seen

Question 2

A patient does not need to provide signed consent for the medical office to release information about:

A) genetic testing
B) a public health risk
C) mental health records
D) substance abuse records

Answer 2

a public health risk

Question 3

Which of the following statements is true?

A) Patients cannot refuse treatments recommended by the physician.
B) Office policies that pertain to patients should be outlined at the initial visit.
C) The Patient's Bill of Rights thoroughly explains the state's medical laws.
D) You should be apologetic when explaining office policies to patients.

Answer 3

Office policies that pertain to patients should be outlined at the initial visit.

Question 4

When patients arrive at the office,the administrative medical assistant should:

A) avoid eye contact while listening to their remarks
B) explain all instructions thoroughly
C) ask any necessary personal questions while they are in the reception area
D) greet them as soon as it is convenient for the medical assistant to do so

Question 5

The main disadvantage of single-booking is that:

A) if a problem arises with one patient,it may delay evaluation of another patient
B) the provider lacks adequate time to focus on an individual patient
C) patients are often made to wait for very long periods of time
D) if patients' problems are easily addressed,there may be gaps in the schedule

Question 6

If a new patient appears reluctant to complete the intake forms,you should:

A) quietly offer to assist in completing them in a separate closed room
B) quietly offer to assist in completing them in the reception area
C) explain that the physician cannot see patients unless they fill out the forms
D) try to fill out the forms on your own,based on what you know about the patient

Question 7

Weekly schedules for the providers should be accessible to:

A) clinical medical assistants and providers
B) administrative and clinical medical assistants
C) administrative medical assistants and providers
D) everyone in the office

Question 8

Insurance companies typically require patients to obtain a _____ before they will pay for a visit to a specialist.

A) waiver
B) consultation
C) diagnosis
D) referral

Question 9

When using a computerized scheduling system,a(n)_____ refers to having specified time periods automatically blocked out.

A) audit trail
B) boot
C) matrix
D) cluster

Question 10

When using a paper scheduling system,if a patient cancels an appointment at the last minute,you should ____ the original entry.

A) erase
B) draw a single line through
C) scribble out
D) not modify

Question 11

Which method of scheduling is designed to keep a continuous flow of patients coming through the office?

A) clustering
B) walk-in/open hours
C) streaming
D) wave

Question 12

The primary benefit of ____ is that patients have an opportunity to present for complaints that have an unexpected onset.

A) walk-in/open hours scheduling
B) double-booking
C) streaming
D) modified wave scheduling

Question 13

A disadvantage of clustering is that:

A) visit paperwork cannot be prepared until the time of the appointment
B) if one visit gets off track,it may throw the entire appointment flow off track
C) all personnel must be engaged in activities related to the current appointment
D) very few patients can be seen in a single day

Question 14

During a telephone screening,you should not:

A) paraphrase the caller's description of his or her symptoms
B) determine the caller's identity
C) ask whether the caller is a new or existing patient of the practice
D) ask the same questions every time of each patient reporting similar symptoms

Question 15

If a patient engages in clearly inappropriate behavior,you should:

A) try to ignore the behavior and continue with your work
B) push the patient away and yell aggressively for him or her to stop
C) isolate yourself with the patient and instruct him or her to cease the behavior
D) have a witness come in,and instruct the patient to cease the behavior

Question 16

Patients should never be expected to undergo invasive procedures or surgeries without:

A) providing informed consent
B) making payment prior to treatment
C) being given a guarantee of results
D) reviewing and signing a copy of the Patient's Bill of Rights

Question 17

Which of the following is not a recommended practice for maintaining a smooth schedule?

A) Verbally explain the cancellation policy when scheduling the appointment.
B) Bill the patient's insurance company for any missed appointments.
C) Give patients a reminder call a day or two before an appointment.
D) Include a brief explanation of the cancellation policy on the appointment card.

Question 18

If you have a patient who is habitually late,it is recommended that you:

A) ask the office manager to discuss the scheduling policy with the patient
B) refuse to schedule any future appointments for the patient
C) simply do your best to accommodate all patients as they arrive
D) require the patient to reschedule,regardless of the circumstances

Question 19

When scheduling a hospital admission for a patient,you should not provide:

A) the name of the attending physician for the admission
B) the type of service the patient is to be admitted for
C) a guess of the diagnosis and plan of care for the utilization committee review
D) the type of reservation requested

Question 20

When you recognize that a patient in the waiting room will be required to wait much longer than originally expected,you should:

A) say nothing to the patient
B) tell the patient about the delay only if he or she asks
C) lie to the patient about how long the wait is likely to be
D) notify the patient tactfully and offer the option to reschedule

Question 21

To help a patient develop a payment plan for elective surgery,the medical assistant should:

A) write up a contract that locks in the exact cost to the patient
B) recommend a course of therapy
C) review insurance coverage with the patient
D) ask the physician to waive certain fees

Question 22

Match each scheduling method with its definition.
Scheduling patients for specific types of visits or procedures at specific times

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 23

Match each scheduling abbreviation with its meaning.
Electrocardiogram

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 24

Match each scheduling abbreviation with its meaning.
Laboratory studies

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 25

Match each scheduling abbreviation with its meaning.
New patient

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 26

Match each scheduling method with its definition.
Appointments are scheduled for a particular amount of time based on patient need

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 27

Match each scheduling method with its definition.
No scheduled appointments;patients sign in upon arrival and are seen by the physician in that order

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 28

Match each scheduling abbreviation with its meaning.
Complete physical examination

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 29

Match each scheduling abbreviation with its meaning.
Canceled

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 30

Match each scheduling method with its definition.
Same appointment time is given to two or more patients

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 31

Match each scheduling method with its definition.
Patients are scheduled during the first 30 minutes of each hour,leaving the last 30 minutes for same-day appointments

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 32

Match each scheduling method with its definition.
Each patient is booked for a specific amount of time

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 33

Match each scheduling abbreviation with its meaning.
Physical therapy

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 34

A _____ sets aside a portion of an employee's pretaxable income to pay for projected medical expenses or prescription medications.

A) 401(k)
B) flexible/medical savings account
C) Truth in Lending agreement
D) profit-sharing program

Question 35

Match each scheduling abbreviation with its meaning.
Surgery

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 36

Match each scheduling abbreviation with its meaning.
Sigmoidoscopy

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 37

Match each scheduling abbreviation with its meaning.
Called and canceled

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 38

Match each scheduling abbreviation with its meaning.
Follow-up examination

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 39

Match each scheduling abbreviation with its meaning.
Blood pressure check

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 40

Match each scheduling method with its definition.
Patients are scheduled in the same way as with wave scheduling,with the exception of scheduling patients in the last 30 minutes at 10- to 20-minute intervals

A)clustering
B)double-booking
C)walk-in/open hours
D)single-booking
E)streaming
F)wave
G)modified wave

Question 41

Match each scheduling abbreviation with its meaning.
Suture removal

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 42

​Electronic appointment scheduling software (practice management)offers several advantages over paper schedules.Which of the following is not considered an advantage of electronic scheduling?

A) ​multiple terminals or computers can be used for scheduling
B) capability of locating the next available time or specific date using a "find" or "force" feature
C) ​downtime results in lost information
D) none of the above

Question 43

Match each scheduling abbreviation with its meaning.
Injection

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 44

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Offers patients an opportunity to present for complaints that have an unexpected onset

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 45

Match each scheduling abbreviation with its meaning.
Reschedule

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 46

​Which of the following is an advantage of a paper scheduling system?

A) ​Several styles of appointment books allow for scheduling as far out as a year or more.
B) ​Looking up appointments is easier than using an electronic scheduling system.
C) ​Canceling appointments is easier than using an electronic scheduling system.
D) ​All of the above

Question 47

Match each scheduling abbreviation with its meaning.
Chest pain

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 48

​A disadvantage of electronic appointment scheduling software (practice management)would be:

A) ​printing copies of schedules,therefore not reducing the amount of paper consumed
B) ​more than one person can access a patient's record at the same time
C) ​provides a history of previous and future appointments with the click of the mouse
D) ​provides a search feature by multiple identifiers

Question 49

Match each scheduling abbreviation with its meaning.
Recheck

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 50

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Streamlines evaluations of patients with similar complaints

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 51

Match each scheduling abbreviation with its meaning.
Consultation

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 52

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Visit paperwork can be prepared in batches ahead of time

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 53

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Focusing on categorized complaints might not leave opportunities to individualize evaluations

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 54

Match each scheduling abbreviation with its meaning.
Pap and pelvic

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 55

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​When an unexpected problem presents and sufficient time has not been allotted,subsequent visits may be delayed

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 56

Match each scheduling abbreviation with its meaning.
No show

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 57

​A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

A) ​cluster
B) ​matrix
C) ​open wave
D) ​modified wave

Question 58

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 59

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Enables the provider to focus on one patient and thoroughly assess complaints

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 60

Match each scheduling abbreviation with its meaning.
Referral

A)BP
B)C&C
C)C
D)Cons
E)CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 61

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​When used well,may keep a steady flow of patients with the most effective use of time slots

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 62

​Match the type of health insurance to its description.
​A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

A)​health maintenance organization (HMO)
B)exclusive provider organization (EPO)​
C)​preferred provider organization (PPO)
D)​indemnity

Question 63

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 64

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Excessive downtime when the last half hour is not needed and patients do not present

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 65

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​When patients' problems are straightforward and easily addressed,this method might leave gaps in the schedule that could otherwise be used more efficiently to see other patients or perform needed ancillary tasks

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 66

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​A lag in the schedule can adversely affect the flow of the office by altering workflow tempo

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 67

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Processing two patients at the same time may be more time efficient,enabling the provider to see one patient while waiting for a result on the other

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 68

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​If a problem arises with one patient,it can delay the evaluation of the other,causing the rest of the schedule to get behind

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 69

​Posting a _______________________ is one way to communicate the legal rights patients have while under the care of a practitioner or facility but also what rights they have ethically.

A) ​Patient's Bill of Rights
B) ​Provider's Bill of Rights
C) ​Treatment Equality for All
D) ​Best Legal Practices

Question 70

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​If a patient's complaint is more complex,or several patients succumb to the same problem,it can overwhelm available personnel and resources

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 71

​Match the type of health insurance to its description.
​Similar to an HMO with certain exceptions;subscribers must use network providers

A)​health maintenance organization (HMO)
B)exclusive provider organization (EPO)​
C)​preferred provider organization (PPO)
D)​indemnity

Question 72

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Same as the wave;however,scheduling more patients in a given period can contribute to a backup when patients are late,providers delayed,or other unexpected events arise

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 73

​Match the type of health insurance to its description.
​Requires subscribers to use network providers (doctors,hospitals,and other health care providers)

A)​health maintenance organization (HMO)
B)exclusive provider organization (EPO)​
C)​preferred provider organization (PPO)
D)​indemnity

Question 74

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
​Same benefit as a wave with the added benefit of seeing more patients in the same allotted time period

A)clustering-pro
B)​clustering-con
C)​double-booking-pro
D)​double-looking-con
E)walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 75

​Match the type of health insurance to its description.
​Plans offer access to any licensed doctor or hospital and are generally more expensive

A)​health maintenance organization (HMO)
B)exclusive provider organization (EPO)​
C)​preferred provider organization (PPO)
D)​indemnity

Question 76

​One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?

A) ​to help avoid misunderstanding regarding financial matters
B) ​to collect the fees up front
C) ​to send the account to a collections agency
D) ​none of the above