Deck 23: Written Communications

Question 1

Which of the following would be sent to a licensing board?

A) informal note
B) personal letter
C) professional letter
D) interoffice communication

Answer 1

professional letter

Question 2

Which of these is a disadvantage of using email?

A) You can only communicate with one person at a time.
B) It is not as secure,private,and confidential as people think.
C) Patients must be available to receive your message.
D) It makes tracing the history of a conversation very difficult.

Answer 2

It is not as secure,private,and confidential as people think.

Question 3

A ____ sentence contains two or more independent clauses,separated by a comma.

A) compound
B) simple
C) complex
D) compound-complex

Answer 3

compound

Question 4

When you annotate the incoming mail,you:

A) identify for the physician important points to be noticed
B) separate it into different categories
C) discard all junk mail
D) maintain a list of every piece of mail that comes into the office

Question 5

When using the three-read system of proofreading,which of the following do you check for first?

A) errors in composition
B) spelling errors
C) punctuation errors
D) errors in grammar

Question 6

The characteristic feature of the _____ letter style is that the dateline,complimentary close,and typed signature begin a bit right of center.

A) full block
B) modified block
C) modified block with indented paragraphs
D) half block

Question 7

Which of these zip codes is written correctly?

A) 748202772
B) 74820:2772
C) 74820-2772
D) 74820+2772

Question 8

When typing a business letter,the sender's name is entered ____ space(s)below the closing.

A) 1
B) 2
C) 3
D) 4

Question 9

When addressing a letter,it is recommended that you use a(n)____ type font to help expedite delivery.

A) handwriting
B) executive
C) script
D) standard

Question 10

Which of these words should be capitalized?

A) aspirin
B) acetaminophen
C) ibuprofen
D) tylenol

Question 11

Which mail service is used to ensure that mail is delivered only to a specific addressee or an authorized agent of the addressee?

A) return receipt
B) COD
C) restricted delivery
D) certified mail

Question 12

Which of these are used to provide specific written instructions regarding the examinations and diagnostic tests performed in your office?

A) email
B) informal notes
C) interoffice memos
D) information sheets

Question 13

How many sheets of paper are in a ream?

A) 100
B) 500
C) 1000
D) 2000

Question 14

Match each part of speech with its definition.
Word or word group that expresses action or a state of being

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 15

Which of these statements is true?

A) Emails can be sent or forwarded without your knowledge or permission.
B) Once deleted,emails can never be recovered by anyone.
C) Abbreviations and emoticons should be used liberally in professional emails.
D) Internal emails are owned by the individual sender,not the employer.

Question 16

Adverbs commonly end in:

A) -s or -es
B) -ly
C) 't
D) -ing

Question 17

The first step in composing a letter is to:

A) compose a rough draft
B) select the type of font and size
C) determine what information needs to be included
D) select the style for the letter

Question 18

If you receive a letter or package that you suspect is contaminated,you should:

A) shake it to see if you can determine its contents
B) wash your hands thoroughly with soap and water
C) place it on the physician's desk,unopened
D) bring it to the local police station

Question 19

A form letter would not be appropriate for:

A) outlining an accident victim's injuries
B) office visit verifications
C) athletic participation approvals
D) delinquent account reminders

Question 20

A release would be required to give information about a patient to:

A) request a consultation from a specialist
B) provide results to the referring physician from a specialist
C) life insurance questionaire
D) the patient's insurance company for payment of services

Question 21

Match each part of speech with its definition.
Name of anything,such as a person,a place,an object,an occurrence,or a state

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 22

Match each part of speech with its definition.
Substitute for a noun

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 23

Match each part of speech with its definition.
Word that connects words,phrases,and clauses

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 24

Match each punctuation mark with its usage.
Placed after every direct question

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 25

Match each punctuation mark with its usage.
Used to separate two adjectives when the word can be inserted between them

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 26

Match each component of a business letter with its definition.
Any identified materials to be sent with the letter

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 27

Match each punctuation mark with its usage.
Used after words,expressions,or sentences to show strong feelings

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 28

Match each punctuation mark with its usage.
Used when omitting a word,phrase,line,paragraph,or more from a quoted passage

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 29

Match each part of speech with its definition.
Word that modifies a verb,adjective,or adverb

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 30

Match each part of speech with its definition.
Word used to express strong feeling or emotion

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 31

Match each punctuation mark with its usage.
Used to enclose matter apart from the main thought

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 32

Match each part of speech with its definition.
Word that describes,limits,or restricts a noun or pronoun

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 33

Match each punctuation mark with its usage.
Used to enclose a direct quote

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 34

Match each punctuation mark with its usage.
Placed at the end of a statement

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 35

Match each punctuation mark with its usage.
Used between two clauses of a compound sentence when they are not joined by a conjunction,unless they are very short and are used informally

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 36

Match each punctuation mark with its usage.
Used in contractions to signify that one or more letters have been left out

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 37

Match each component of a business letter with its definition.
Preprinted name,complete address,and phone number (optional)

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 38

Match each part of speech with its definition.
Word that shows the relationship of an object to some other word in the sentence

A)noun
B)pronoun
C)verb
D)adjective
E)adverb
F)preposition
G)conjunction
H)interjection

Question 39

Match each component of a business letter with its definition.
Writer's title,if appropriate

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 40

Match each punctuation mark with its usage.
Used to formally introduce a word,a list,a statement or question,a series of statements,or a long quotation

A)apostrophe
B)colon
C)comma
D)ellipsis
E)exclamation mark
F)parenthesis
G)period
H)semicolon
I)question mark
J)quotation marks

Question 41

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Noncompliance,missed appointments,and dismissal from practice

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 42

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​An informal,memo-style communication that is usually specific to one concern

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 43

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​An effective way of being certain that everyone is aware of some event,policy,concern,and other internal communication,circulated electronically (email)or by copy of a memo

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 44

Match each component of a business letter with its definition.
Signature of the writer

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 45

Match each component of a business letter with its definition.
Content of the letter

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 46

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Usually are personal and informal in nature

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 47

​There are three letter styles.Which of the following is not considered a letter style?

A) ​partial block letter
B) ​full block letter
C) ​modified block letter
D) ​modified block letter with indented paragraphs

Question 48

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Professional associations,licensing boards,and other physicians regarding some issue or concern affecting personal medical activities or their professional practice

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 49

Match each component of a business letter with its definition.
Used to identify what or about whom the letter is concerning

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 50

Match each component of a business letter with its definition.
Date that a letter is dictated or composed (if not dictated)

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 51

Match each component of a business letter with its definition.
Identifies another person or persons to whom a copy of the letter is sent

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 52

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Correspondence with travel agencies,mail-order catalogs,uniform or clothing suppliers,and specialty shops

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 53

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Referrals,consultations,annual examination reminders,collection letters,school and work releases,suppliers of equipment and materials,and other correspondence necessary to the office operation

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 54

Match each component of a business letter with its definition.
Address of the person to whom the letter is being sent

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 55

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Provide specific written instructions regarding the examinations and diagnostic tests performed in your office

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 56

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​A powerful tool,enabling us to communicate at times without picking up the phone or,worse,getting on a plane;provides round-the-clock convenience and service,reducing costs,and increasing productivity at work

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 57

Match each component of a business letter with its definition.
Greeting to the recipient

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 58

Match each component of a business letter with its definition.
Initials of the letter's typist

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 59

Match each component of a business letter with its definition.
Expressing the closing of the letter

A)letterhead
B)dateline
C)inside address
D)salutation
E)reference
F)body
G)complimentary closing
H)sender's signature
I)title
J)reference initials
K)enclosures
L)cc

Question 60

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Return-to-work or school approvals (following surgery or illness)

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 61

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Reduces the amount of paper used,costs,and energy required to deliver mail

A)​Pro
B)​Con

Question 62

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Provides an easy reference to past communications

A)​Pro
B)​Con

Question 63

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Does not require customers (patients)to be available to send them a message

A)​Pro
B)​Con

Question 64

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Far more likely to be misinterpreted than if you were to have those same communications face-to-face

A)​Pro
B)​Con

Question 65

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Leaves a trail,so the history of a conversation can be traced

A)​Pro
B)​Con

Question 66

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Enables communication with many people by sending the same email to multiple recipients simultaneously

A)​Pro
B)​Con

Question 67

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​A virus can be transmitted through email

A)​Pro
B)​Con

Question 68

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Enables you to attach pertinent files without the delay of other mail delivery systems

A)​Pro
B)​Con

Question 69

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Not as secure,private,and confidential as people think

A)​Pro
B)​Con

Question 70

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Not the best medium for communicating certain emotional or highly charged issues

A)​Pro
B)​Con

Question 71

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​The volume of emails received can result in information overload

A)​Pro
B)​Con

Question 72

There are pros and cons associated with using email.Match the description to a "Pro" or "Con" of using email.
​Often overused as a substitute for phone and in-person communication

A)​Pro
B)​Con

Question 73

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Used for thank-you,congratulations,or similar expressions

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 74

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Often written on a first-name basis

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 75

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Annual diagnostic examination reminders (e.g. ,CPE,eye examination,Pap test,mammogram,sigmoidoscopy)​

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes

Question 76

​Match the type of correspondence in the medical office with the example provided.Note: an answer may be used more than once.
​Allows for the almost instant exchange of information

A)​interoffice communication
B)personal letters
C)​professional letters
D)form letters and templates
E)information sheets (patient education)​
F)​email
G)​informal notes