Deck 24: The Office Environment, computers, and Equipment

Question 1

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Electronic,magnetic,and electromechanical equipment of a computer system

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Answer 1

hardware

Question 2

Daily equipment maintenance includes all but which of the following?

A) cleaning
B) ordering replacement parts
C) checking consumables
D) troubleshooting

Answer 2

ordering replacement parts

Question 3

When using a fax machine,you should not:

A) remove paper clips and staples from material to be scanned
B) use typed words for numbers to avoid problems with interpretation
C) transmit material without a cover page
D) resend a message if noise on the line resulted in an unclear transmission

Answer 3

transmit material without a cover page

Question 4

When using EHR software,the Provider's Home Page feature does not:

A) provide a snapshot view of daily schedules
B) automatically post lab results into the patient's record
C) offer an intra-office messaging system
D) identify health maintenance items that require immediate attention

Question 5

Modern copy machines:

A) produce copies at a much higher cost than a printer
B) can be programmed to perform functions such as resizing and stapling
C) require no routine maintenance
D) use liquid ink instead of toner cartridges

Question 6

Compared to inkjet printers,laser printers:

A) have lower ink costs over time
B) are less expensive to purchase initially
C) offer lower print quality
D) are less popular in office environments

Question 7

When using EHR software,the electronic superbill:

A) can be done in conjunction with charting
B) requires fees to be manually entered individually for each procedure for each patient
C) can only exist as a single version
D) must be created using separate billing software

Question 8

Encoder software is not used to:

A) improve coding accuracy
B) improve billing performance
C) reduce rejected claims
D) replace EHR software

Question 9

Which of the following is an example of software?

A) application program
B) printer
C) monitor
D) keyboard

Question 10

When using a computer,you should not keep your:

A) shoulders and upper arms in line with your torso
B) wrists and hands straight (not bent up,down,or sideways)
C) feet flat on the floor or supported by a stable footrest
D) thighs perpendicular to the floor and the lower legs parallel to the floor

Question 11

Dragon Naturally Speaking® is an example of ______ software.

A) operating system
B) EHR
C) practice management
D) speech recognition

Question 12

When using practice management software,charge entries are typically done on the ____ screen.

A) patient demographics
B) transactions entry
C) utility menu
D) file maintenance

Question 13

How many times can data be recorded onto a DVD-R disk?

A) none
B) once
C) as many times as you want until the disk is full
D) as many times as you want until the disk wears out

Question 14

It is recommended that all central computer data be backed up:

A) daily
B) weekly
C) biweekly
D) monthly

Question 15

Hardware and software devices that protect an organization's network from intruders are called:

A) lockboxes
B) security logs
C) firewalls
D) antivirals

Question 16

If a medical office has a computer network,passwords should be used on:

A) the server and its software applications only
B) the terminals only
C) the terminals and all software applications
D) all computers and all software applications

Question 17

Which statement about the Internet is correct?

A) Some type of web browser is required to access web sites on the Internet.
B) All Internet content is reviewed by the Department of Information for accuracy.
C) It is not possible to perform business transactions over the Internet.
D) Patients should be encouraged to use the Internet for medical advice.

Question 18

Which of the following is not a common feature of practice management software?

A) claims processing
B) financial report generation
C) word processing
D) appointment scheduling

Question 19

EHR software allows you to do all but which of the following?

A) obtain information and alerts about specific drugs
B) submit prescriptions electronically to a patient's pharmacy
C) determine the best drug for a patient without consulting the provider
D) track ineffective,discontinued,and negative reactions to specific drugs

Question 20

A bit is either:

A) a or b
B) 0 or 1
C) hardware or software
D) x or y

Question 21

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Computer programs necessary to direct the hardware of a computer system to perform specific tasks

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 22

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Computer or device on a network that manages network resources

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 23

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Data or commands entered into the computer

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 24

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Messages issued to a user requesting information necessary to continue processing

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 25

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
"Brain" of the computer system

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 26

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Single,stored unit of information that is given a name by which it can be accessed from storage

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 27

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Duplicate of data files made to protect information

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 28

​A safe environment begins at the front door.The reception room requires a safety check every morning to ensure that it presents no hazards for patients and visitors.Which of the following is not part of evaluating the reception area?

A) ​Check the temperature.
B) ​Observe the physical environment and the room's appearance.
C) ​Place charts for check-in.
D) ​Display the smoking policy.

Question 29

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Hardware and software that enable individual computers and components to interact

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 30

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Start up a computer

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 31

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
What the computer produces after recorded information is processed,revised,and printed out

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 32

​Why is careful monitoring of inventory vital in a medical practice and what is considered best practice?

A) ​You do not want to run out of supplies.
B) ​You do not want to over-order items.
C) ​Time-sensitive (date expirations)should be stored in order of expiration,with the first to expire in front.
D) ​All of the above

Question 33

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Group of computers and devices on a network that are administered as a unit with common rules or procedures

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 34

​Chemicals kept in the office for laboratory work:

A) ​can be used past their expiration date
B) ​pose no risk
C) ​must be properly labeled and stored
D) ​are always considered volatile

Question 35

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
File such as a letter or document that you send along with an email message

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 36

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Internal storage areas on the computer

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 37

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Device or program that enables a computer to transmit data over telephone or cable lines

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 38

​At the beginning of the day,visually inspect all exam rooms and lab areas.What items should you inspect and tasks should you perform?

A) ​Replace examining paper and empty waste receptacles.
B) ​Observe temperature and plug in any disconnected electrical equipment;check the water level in the autoclave and turn it on.
C) ​Restock supplies and maintain inventory.
D) ​All of the above.

Question 39

​Which is not considered part of preparing the front desk at the beginning of the day?

A) ​Check the reading material,toys,and books.
B) ​Turn on computers,scanners,printers (and other electronic equipment).
C) ​Retrieve telephone messages,faxes,and printed lab and hospital reports.
D) ​Prepare sign-in sheet and cash balance forms.

Question 40

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
Anything you plug into a computer

A)attachment
B)back up
C)boot
D)CPU
E)domain
F)file
G)hardware
H)input
I)interface
J)memory
K)modem
L)output
M)peripheral
N)prompt
O)server
P)software

Question 41

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Always turn your computer off

A)Yes
B)​No

Question 42

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Leave co-pays and receipts in the reception desk

A)Yes
B)​No

Question 43

​Match the terms "Hardware" and "Software" to the description.
Application programs

A)​hardware
B)​software

Question 44

​Match the terms "Hardware" and "Software" to the description.
​CPU

A)​hardware
B)​software

Question 45

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Unplug electrical appliances,except the autoclave

A)Yes
B)​No

Question 46

​Match the types and capacities of computer storage devices.
​A peripheral hard drive that can be connected to a computer through a USB port or Firewire

A)​CD-R
B)​CD-RW
C)​DVD+R and DVD-R
D)​External hard drive
E)​USB flash drive

Question 47

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Activate answering system

A)Yes
B)​No

Question 48

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Lock all doors except the emergency door

A)Yes
B)​No

Question 49

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Pull and prep charts (or view electronic schedule)for the next day

A)Yes
B)​No

Question 50

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Activate alarm system

A)Yes
B)​No

Question 51

​Match the terms "Hardware" and "Software" to the description.
​Hard disk drive

A)​hardware
B)​software

Question 52

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Leave discarded material for cleaning staff

A)Yes
B)​No

Question 53

​Name the rule that generally requires covered entities to take reasonable steps to limit the use or disclosure of,and requests for,protected health information (PHI)

A) HIPAA-Title II
B) ​HIPAA-Title I
C) ​The Patient's Bill of Rights
D) ​The HIPAA "Minimum Necessary" Privacy Rule

Question 54

​Match the terms "Hardware" and "Software" to the description.
​​Keyboard

A)​hardware
B)​software

Question 55

​Match the types and capacities of computer storage devices.
​A disk that can record data only once,and then the data becomes permanent on the disc

A)​CD-R
B)​CD-RW
C)​DVD+R and DVD-R
D)​External hard drive
E)​USB flash drive

Question 56

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Try to leave with a coworker rather than leave alone

A)Yes
B)​No

Question 57

​Match the terms "Hardware" and "Software" to the description.
​Monitor

A)​hardware
B)​software

Question 58

​Specific steps and care must be taken when closing the office.Match “Yes” or “No” to each step in closing the office or the rationale in the description.
​Each examination room should be restocked and cleaned

A)Yes
B)​No

Question 59

​Match the types and capacities of computer storage devices.
​Data can be saved (burned)onto this disk by using a computer burner.After the CD is burned,data can be retrieved,but no additional data can be added to it.

A)​CD-R
B)​CD-RW
C)​DVD+R and DVD-R
D)​External hard drive
E)​USB flash drive

Question 60

​Match the types and capacities of computer storage devices.
​A small,portable memory card (sometimes called thumb drive)that plugs into a computer's port and functions as a portable hard drive

A)​CD-R
B)​CD-RW
C)​DVD+R and DVD-R
D)​External hard drive
E)​USB flash drive

Question 61

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Generate alerts for appointment recall,prescription refills,and laboratory orders

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 62

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Patients may be given rights (as set by office policy)to input or update demographic information,request appointments and prescription refills,check lab test results,or review billing statements

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 63

​Match the types and capacities of computer storage devices.
​This type of disk enables you to write onto it in multiple sessions

A)​CD-R
B)​CD-RW
C)​DVD+R and DVD-R
D)​External hard drive
E)​USB flash drive

Question 64

​Which of the following would not be considered proper seating ergonomics?

A) ​Backrest provides support for your lower back (lumbar area).
B) ​Seat front that presses against the back of your knees and lower legs.
C) ​Armrests,if used,support both forearms while you perform computer tasks and they do not interfere with movement.
D) ​Seat has cushioning and is rounded with a "waterfall" front (no sharp edge).

Question 65

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​A drug formulary allows the provider to make selections based on the patient's insurance coverage,and a favorites list can be developed

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 66

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Capabilities include providing information and alerts on dosages,allergies,and possible interactions with other medications

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 67

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Allow patients to communicate with the practice and providers,using a secure username and password

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 68

To avoid alignment or repetitive injuries while working,use:

A) ​proper ergonomics
B) ​proper light
C) ​standard chair
D) ​wall-mounted computer screen

Question 69

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​The provider can route reports with attached notes for others to review,review diagnoses from previous encounters,select outside providers to be copied on results,produce Medicare waivers for tests that might not be covered,and create charts and graphs

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 70

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Letters (consult,attorney,and so on)can be generated to merge to a word processing program and stored in the patient's record for reference

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 71

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Faxes can be automatically routed to an email inbox and ultimately posted directly into the patient chart,eliminating the need to gather paper faxes and scan them

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 72

​Regardless of whether your office has EHR software or not,you must employ best practices for safe computer use.There are a number of considerations for security.Which of the following is not considered best practice for computer security?

A) ​placing printers,fax,copier,etc.in high-traffic and visual sight areas
B) ​using passwords for each computer and software application,and set applications to log off automatically if inactive for a specified period of time
C) ​backing up data to ensure integrity from loss,disaster,human error,hard-drive error,virus,or equipment damage
D) using encryption

Question 73

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Using voice and handwriting recognition,providers can dictate or make notes directly into the patient's electronic record for quick input of the progress note and encounter information

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 74

Identify advantages of using encoder software:

A) ​Medicare CCI edits
B) noncompliance editing
C) ​decrease in the rules set
D) all of the above

Question 75

​The Internet is a system of interconnected computer networks by which to access information from all over the world.To access the Internet,you need:

A) ​computer
B) ​modem
C) ​web browser
D) ​all of the above

Question 76

​The Institute of Medicine published a report titled Key Capabilities of an Electronic Health Record System (2003)that identified a set of ________ core care delivery functions that electronic health records systems should be capable of performing in order to promote greater safety,quality,and efficiency in health care delivery.

A) ​10
B) ​four
C) ​12
D) ​eight

Question 77

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Assist the practice and provider to ensure that continuity of care protocols are followed and that patients who need to be seen based on their medical condition are alerted as such to the practice and provider when follow-ups are due

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 78

​Which of the following working postures is not considered proper ergonomics?

A) ​Upper arms and elbow extended outward.
B) ​Head,neck,and truck are faced forward,not twisted.
C) ​Forearms,wrists,and hands are straight and in line,forearm at about 90 degrees to the upper arm.
D) ​Shoulders and upper arms are in line with the torso,generally about perpendicular to the floor and relaxed,not elevated or stretched forward.

Question 79

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​Images (patient photos,insurance cards,other scans)can be embedded in the patient's chart and easily accessed

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​

Question 80

​The capabilities of an EHR seem endless.Match the capability to the function/description.Note: an answer may be used more than once.
​E/M coding capability helps the provider ensure accurate coding based on documentation

A)​documenting patient care
B)prescribing medications​
C)​lab orders and results
D)​document management
E)​health reminders
F)patient portals​