Deck 5: Verbal and Nonverbal Communications

Question 1

Which of these is a nonadaptive coping skill?

A) drinking
B) sleeping
C) creating boundaries
D) journaling

Answer 1

drinking

Question 2

About 5 percent of the population is made up of ____ learners.

A) auditory
B) visual
C) kinesthetic
D) verbal

Answer 2

kinesthetic

Question 3

If you have eye contact with a person during conversation,it probably means that he or she is:

A) not interested in what you are saying
B) not listening to you
C) paying attention to you
D) tuning you out

Answer 3

paying attention to you

Question 4

When communicating with patients,you should always:

A) avoid eye contact
B) display positive body language
C) try to remain expressionless
D) avoid using gestures of any kind

Question 5

Meditation and prayer are forms of which coping skill?

A) humor
B) spirituality
C) positive affirmations
D) planning

Question 6

What is the most commonly used defense mechanism?

A) rationalization
B) displacement
C) repression
D) intellectualization

Question 7

The two main types of boundaries are:

A) economic and personal
B) political and social
C) physical and emotional
D) chronological and ecological

Question 8

Watching TV and reading excessively to avoid dealing with an issue are common types of:

A) daydreaming
B) regression
C) problem solving
D) temporary withdrawal

Question 9

It is recommended that you ask which of the following questions when a patient presents for a follow-up visit?

A) How are we feeling?
B) How have you been doing since you were here last?
C) What's wrong with you?
D) Are you feeling ill?

Question 10

The most common example of a positive,happy facial expression is a:

A) smile
B) furrowed brow
C) raised eyebrow
D) squint

Question 11

In the model of the communication process presented in this chapter,the receiver decodes the message based on his or her:

A) intuition
B) conceptualization
C) reference points
D) scruples

Question 12

The majority of the population are _____ learners.

A) auditory
B) visual
C) kinesthetic
D) verbal

Question 13

Which of the following is commonly considered a positive gesture?

A) rolling of the eyes
B) tapping of the foot
C) crossed arms
D) giving the thumbs-up

Question 14

Everyone is motivated by:

A) needs
B) money
C) compassion
D) authority

Question 15

During a personal conversation,it would be most appropriate to stand ____ from the person you are speaking with.

A) less than 1 foot
B) 2 feet
C) 5 feet
D) 7 feet

Question 16

Participating in conversation with another person by repeating words and phrases or by giving approving or disapproving nods is:

A) articulation
B) intuition
C) distortion
D) active listening

Question 17

Statements that begin with "___" can open up a conversation and give patients a positive impression that you care about how they are.

A) The doctor
B) I
C) You
D) Never

Question 18

Which of the following is not a deficit need?

A) safety
B) esteem
C) self-actualization
D) belongingness and love

Question 19

A ____ would be most appropriate to provide positive reinforcement to a patient who has followed the prescribed treatment and lost weight.

A) pat on the back
B) handshake
C) hug
D) stroke of the face

Question 20

In the context of communication,____ may be considered as the awareness of one's own feelings and the feelings of others.

A) perception
B) incongruity
C) empiricism
D) conceptualization

Question 21

Match each component of the Standard Communication Model with its definition.
Takes an encoded message and converts it to a form that the receiver understands,such as a phone system with voice or Internet (electronic)message

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 22

Match each term with its definition.
Justifying behavior with socially acceptable reasons and tending to ignore the real reasons underlying the behavior

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 23

Match each component of the Standard Communication Model with its definition.
Method used to transmit or send a message

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 24

Match each term with its definition.
Anything that gets in the way of communicating a message that is interpreted correctly

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 25

Match each term with its definition.
Using reasoning to avoid confronting emotional conflicts and stressful situations

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 26

Match each term with its definition.
Holding feelings inside or forcing unacceptable or painful ideas,feelings,and impulses into the unconscious mind

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 27

Match each term with its definition.
Behaving in ways that are typically characteristic of an earlier developmental level

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 28

Match each term with its definition.
Deliberately pretending to be sick to avoid dealing with situations that are unpleasant or that cause anxiety

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 29

Match each term with its definition.
Transfer of emotions about one person or situation to another

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 30

Match each term with its definition.
Refusal to admit or acknowledge something so that you do not have to deal with a problem or situation

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 31

Match each component of the Standard Communication Model with its definition.
What or who is trying to send a message to the receiver

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 32

Match each term with its definition.
Always putting off until tomorrow what you could do today

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 33

Match each component of the Standard Communication Model with its definition.
Intended target (or user)of a message

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 34

Match each component of the Standard Communication Model with its definition.
Information being transmitted

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 35

Match each component of the Standard Communication Model with its definition.
Means by which a message is converted into a form that can be transmitted to the receiver

A)sender
B)encoder
C)message
D)medium
E)decoder
F)receiver

Question 36

Match each term with its definition.
Becoming purposely involved in a project on purpose so that a painful situation can be avoided

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 37

Match each term with its definition.
Using a talent or an attribute to the fullest to compensate for a realized personal shortcoming

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 38

Match each term with its definition.
Blaming another person for your own inadequacies

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 39

Match each term with its definition.
Used unconsciously to express socially unacceptable instinctive drives or impulses in approved and acceptable ways

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 40

Match each term with its definition.
Final stage in the process of dealing with grief

A)compensation
B)denial
C)displacement
D)intellectualization
E)malingering
F)projection
G)rationalization
H)repression
I)sublimation
J)suppression
K)communication barrier
L)regression
M)procrastination
N)acceptance

Question 41

​Match the communication style to the description.Note: Answers may be used more than once.
​This type of learner will most likely take notes,even if written information is presented

A)​visual
B)​auditory
C)​kinesthetic

Question 42

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
​Be sure there is opportunity for the patient to make notes

A)​visual
B)​auditory
C)​kinesthetic

Question 43

​Match the communication style to the description.Note: Answers may be used more than once.
​These learners make up about 30 percent of the population

A)​visual
B)​auditory
C)​kinesthetic

Question 44

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Appropriate dress,uniform,or businesslike attire that is clean and wrinkle free should be worn

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 45

​Match the communication style to the description.Note: Answers may be used more than once.
​These learners make up about 65 percent of the population

A)​visual
B)​auditory
C)​kinesthetic

Question 46

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
​Provide time for note-taking after the session

A)​visual
B)​auditory
C)​kinesthetic

Question 47

​Match the communication style to the description.Note: Answers may be used more than once.
​These learners learn effectively through touch and movement and space and learn skills by imitation and practice

A)​visual
B)​auditory
C)​kinesthetic

Question 48

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
​Provide clear instructions and information and provide an opportunity for the patient to ask questions to reinforce information

A)​visual
B)​auditory
C)​kinesthetic

Question 49

​Match the communication style to the description.Note: Answers may be used more than once.
​Learn by hearing

A)​visual
B)​auditory
C)​kinesthetic

Question 50

​Match the communication style to the description.Note: Answers may be used more than once.
​This type of learner tends to listen to a lecture and then take notes afterward or rely on printed notes

A)​visual
B)​auditory
C)​kinesthetic

Question 51

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
​Provide written material

A)​visual
B)​auditory
C)​kinesthetic

Question 52

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Examples are a thumbs-up,okay,high five,applause,winking,and a handshake

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 53

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​The image you project is of utmost importance-the one chance to make a first impression

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 54

​Which of the following describes a type(s)of verbal communication?

A) ​the spoken word
B) ​eye contact
C) ​personal touch
D) ​all of the above

Question 55

​Match the communication style to the description.Note: Answers may be used more than once.
​Make up only 5 percent of the population

A)​visual
B)​auditory
C)​kinesthetic

Question 56

​Match the communication style to the description.Note: Answers may be used more than once.
​Visual people need to see pictures or see it in writing

A)​visual
B)​auditory
C)​kinesthetic

Question 57

​When you recognize your patient's learning style,you need to make adjustments.Match the example of adjustment to the communication style.Note: Answers may be used more than once.
​Make adjustments for space,therapeutic touch,and reflective (mirror)feedback

A)​visual
B)​auditory
C)​kinesthetic

Question 58

​Match the communication style to the description.Note: Answers may be used more than once.
​These people think in terms of sensations or feeling,often move their hands when talking,and respond physically as well as verbally

A)​visual
B)​auditory
C)​kinesthetic

Question 59

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​One of the most powerful body language skills

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 60

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Body movements that enhance what is being said

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 61

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​It tells the patient that you are interested in giving and receiving messages of mutual concern and interest

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 62

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​The least threatening place to touch someone is on the arm between the elbow and the wrist

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 63

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​If someone is moving away from you while you are speaking,he or she may be doing so to create more space or because you are too close for comfort

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 64

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
​Noise such as when others are talking and phones are ringing as well as phone conversations of coworkers can be sources of interference

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​external or environmental distractions
E)​internal distractions

Question 65

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​Overcome this barrier by adjusting your volume of speech,using an interpreter,offering Braille or large-print materials,and so on

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​patients with special needs
E)​external or environmental distractions

Question 66

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​Overcome this barrier by using interpreter services for the patient and family member;have printed materials available in multiple languages

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​patients with special needs
E)​external or environmental distractions

Question 67

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Examples include a hug,handshake,and patting someone on the back

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 68

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​When engaged in a personal conversation,the generally acceptable space between two people is from 1.5 to 4 feet

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 69

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​"Yes,but ..."

A)​adaptive coping skill
B)​nonadaptive coping skill

Question 70

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​Overcome this barrier by avoiding touching or eye contact if a cultural or religious barrier warrants this;always have a family member with patient in exam room

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​patients with special needs
E)​external or environmental distractions

Question 71

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
​Deafness,loss of sight,or other physical problems

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​external or environmental distractions
E)​internal distractions

Question 72

Communication is the interchange of information through thoughts,feelings,messages,or perceptions as by speech,gestures,writing,or behavior.The elements of the sender-receiver process include:

A) ​Message originates with the sender and is picked up by the receiver.
B) ​The sender conceptualizes the process that is not understood by the receiver.
C) ​The receiver's reference points are incorporated in the decoder.
D) ​Responding to a communication is a different process due to interpretation.

Question 73

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
​This refers to personal opinions formed,for example,about alternative lifestyle individuals or certain ethnic or religious groups

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​external or environmental distractions
E)​internal distractions

Question 74

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​Requires extra understanding;often a family member,friend,or caregiver will accompany the patient,thereby helping with your task of transmitting necessary information for correct interpretation

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​patients with special needs
E)​external or environmental distractions

Question 75

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
​Not all patients speak,read,write,or understand English

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​external or environmental distractions
E)​internal distractions

Question 76

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​Change thoughts

A)​adaptive coping skill
B)​nonadaptive coping skill

Question 77

​Match the type of communication barrier to its description.Note: Answers may be used more than once.
​Pain,hunger,and anger

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​external or environmental distractions
E)​internal distractions

Question 78

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Tends to be worn like a billboard;so it is important to convey relaxed and pleasant expression

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 79

​Match the type of nonverbal communication with its description.Note: Answers may be used more than once.
​Can be frustrating for the person to whom it is directed

A)​appearance
B)​facial expression
C)​eye contact
D)​gestures
E)​distance
F)​silence
G)​therapeutic touch and relationships

Question 80

​Identify whether the description provided is considered an adaptive coping skill or nonadaptive coping skill.Note: Answers may be used more than once.
​It is best to speak one-on-one with the patient in an area where there are not likely to be any distractions or interference

A)​physical disabilities
B)​psychological attitudes and prejudice
C)​cultural diversity
D)​patients with special needs
E)​external or environmental distractions