Deck 1: The Medical Assistant

Question 1

According to the U.S.Department of Labor,employment of medical assistants is expected to ______ from 2012 to 2022.

A) grow 118 percent
B) grow 29 percent
C) remain about the same
D) shrink 17 percent

Answer 1

grow 29 percent

Question 2

The expenses involved in running a business have made which of the following rare today?

A) solo practices
B) partnerships
C) multi-provider clinics
D) hospitals

Answer 2

solo practices

Question 3

Which of these is an example of an administrative skill?

A) collecting specimens
B) performing vital signs
C) administering medications
D) medical record preparation

Answer 3

medical record preparation

Question 4

The majority of medical assistants work in which type of environment?

A) surgical
B) insurance company
C) ambulatory care
D) laboratory

Question 5

To qualify to sit for an NHA certification exam,you must graduate from an NHA-approved health care training program or have at least:

A) 6 months of full-time job experience and a high school diploma or GED
B) 6 months of full-time job experience and an associate's degree
C) 1 year of full-time job experience and a high school diploma or GED
D) 1 year of full-time job experience and an associate's degree

Question 6

Candidates for the CMA (AAMA)Certification Exam are allowed a ____-day period in which to take the exam.

A) 30
B) 60
C) 90
D) 120

Question 7

Which category of skills include those that keep medical assistants practicing within their scope of practice?

A) communication
B) legal and ethical concepts
C) instruction
D) operational functions

Question 8

Which of these is an example of a clinical skill?

A) performing patient screenings
B) performing bookkeeping and collection procedures
C) scheduling appointments
D) preparing submittal ("clean")insurance forms

Question 9

The Patient Centered Medical Home (PCMH)is a team-based model of care led by:

A) a surgeon
B) the patient
C) a personal provider
D) a health insurance company representative

Question 10

Medical assisting is probably not for you if you:

A) have an interest in health and medicine
B) are good at multi-tasking
C) do not like variety in your job
D) are interested in a career in an expanding field

Question 11

Which organization offers the Registered Medical Assistant certification?

A) American Medical Technologists (AMT)
B) American Association of Medical Assistants (AAMA)
C) National Center for Competency Testing (NCCT)
D) American Academy of Professional Coders (AAPC)

Question 12

To be more efficient with your time,it is recommended that you do not:

A) focus on your most important tasks each day
B) learn to say no to low-priority requests
C) stay away from bad habits that rob you of your time
D) be a perfectionist for tasks that don't require your best effort

Question 13

Which of these tasks is typically the lowest priority?

A) working on pending files that have tasks
B) performing procedures and dismissing patients
C) rooming patients
D) assisting the provider with emergencies and procedures

Question 14

The American Association of Medical Assistants (AAMA)traces its roots back to:

A) 1935
B) 1955
C) 1975
D) 1995

Question 15

Which organization offers certification examinations for the National Certified Medical Assistant and National Certified Medical Office Assistant?

A) American Academy of Professional Coders (AAPC)
B) National Healthcareer Association (NHA)
C) American Medical Technologists (AMT)
D) National Center for Competency Testing (NCCT)

Question 16

Candidate certification from the NCCT is valid for a period of ____ years,from the date of certification indicated on each candidate's certificate.

A) 2
B) 5
C) 7
D) 10

Question 17

A requirement for maintaining NCCT certification is the accrual of ____ clock hours of continuing education each year.

A) 14
B) 10
C) 22
D) 34

Question 18

For good grooming,it is recommended that you brush and floss your teeth at least ____ a day.

A) once
B) twice
C) three times
D) five times

Question 19

Medical assistants are generally allowed to:

A) perform examinations
B) diagnose illnesses
C) prescribe treatment
D) assist in the administration of treatment

Question 20

Urgent care centers:

A) originated about 10 years ago
B) are usually open only on weekends
C) typically require patients to make an appointment
D) take care of patients with acute illness or injury

Question 21

Match each term with its definition.
Type of medical practice made up of at least two physicians

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 22

Match each term with its definition.
Medical assistant who performs both clinical and administrative duties

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 23

Which of the following is the AAPC certification for physician practice?

A) CPC-P®
B) CMAA
C) CPC-H®
D) CPC®

Question 24

Match each term with its definition.
Identifies three broad areas of practice for medical assistants certified through the AAMA

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 25

Match each professional trait with its definition.
Being reliable and responsible

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 26

Match each term with its definition.
Organization that offers certification examinations for National Certified Medical Assistant (NCMA)and National Certified Medical Office Assistant (NCMOA)

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 27

Match each term with its definition.
Type of accreditation offered by the Accrediting Bureau of Health Education Schools (ABHES)

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 28

AACP offers several types of certifications.Which of the following is not an AAPC certification?

A) Certified Professional Coder (CPC)(Outpatient Physician Office Credential)
B) Certified Professional Coder (CPC-OP)(Outpatient Clinic)
C) Certified Professional Coder-Hospital Outpatient (CPC-H)(Outpatient Hospital/Facility Credential)
D) Certified Professional Coder-Payer (CPC-P)(Payer Coding Credential)

Question 29

Match each term with its definition.
Behaviors such as displaying tact,diplomacy,courtesy,respect,and dignity are the utmost important skills of a medical assistant,demonstrating responsibility in all aspects of the job and promoting integrity and honesty

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 30

Match each term with its definition.
Person who looks out for patients

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 31

Match each term with its definition.
Something that may be offensive to patients,especially if they have allergies or are suffering from nausea

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 32

Match each term with its definition.
Organization,founded in 1939,that serves as a certification and membership society for several allied health professionals,including medical assistants,phlebotomists,and medical lab assistants

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 33

Match each term with its definition.
Type of medical practice made up of at least three physicians

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 34

Match each term with its definition.
Organization,established in 1989 as a certification agency,that offers eight certification exams for several allied health care areas,including the CCMA and CMAA

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 35

Match each professional trait with its definition.
Being detail-oriented and ensuring that information is correct

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 36

Match each professional trait with its definition.
Being polite and well-mannered

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 37

Match each professional trait with its definition.
Being prudent and conscious,especially in regard to speech

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 38

Match each term with its definition.
Type of accreditation offered by the Accrediting Commission of Career Schools and Colleges (ACCSC)

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 39

Match each term with its definition.
This not only looks out of place in a medical setting,it is also a great collector of microorganisms

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 40

Match each term with its definition.
Organization that produces publications including Healthcare Business Magazine,Healthcare Business Tips & Resources,and ICD-10 Tips and Resources

A)American Medical Technologists (AMT)
B)professionalism
C)advocate
D)multi-provider clinic
E)programmatic accreditation
F)institutional accreditation
G)generalist
H)perfume
I)jewelry
J)partnership
K)National Center for Competency Testing (NCCT)
L)occupational analysis
M)American Academy of Professional Coders (AAPC)
N)National Healthcareer Association

Question 41

​Match each professionalism trait with its definition.
​Put yourself in another person's shoes;think about what is best for the patient

A)​tactful
B)​team player
C)​empathetic
D)​adaptable

Question 42

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Should be tasteful and skillfully applied

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 43

Match each professional trait with its definition.
Being trustworthy and truthful

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 44

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Affects not only your appearance but also the amount of fatigue you experience

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 45

​Which of the following describes the role of the patient navigator prior to the patient seeing the provider?

A) Conduct a preplanning visit with the patient prior to the office visit to assist with the visit agenda.
B) Obtain a basic history including medication use.
C) Perform any needed tests that are due.
D) ​All of the above

Question 46

Match each professional trait with its definition.
Showing ambition

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 47

Match each professional trait with its definition.
Showing regard for others even if you disagree with their message

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 48

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Novelty piercings,such as nose rings and tongue studs,are not appropriate for professional grooming and may not be allowed by the facility

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 49

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Some facilities have policies that prohibit any use at all

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 50

Match each professional trait with its definition.
Acting calm when things don't necessarily go as planned

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 51

​Match each professionalism trait with its definition.
​Work cooperatively with a group of people

A)​tactful
B)​team player
C)​empathetic
D)​adaptable

Question 52

Match each professional trait with its definition.
Being in exact agreement with time

A)courteous
B)initiative
C)dependable
D)punctual
E)accurate
F)respectful
G)patient
H)honest
I)confidential

Question 53

​Which of the following describes the role of the patient navigator during the patient with the provider?

A) ​documenting the provider's remarks or findings in the medical record,filling out documents,and ordering laboratory tests and radiograph studies
B) assisting with referrals,queuing electronic prescriptions for the provider to approve and send to the pharmacy
C) assisting with procedures
D) ​all of the above

Question 54

​Match each professionalism trait with its definition.
​Be able to perceive a situation and know the right thing to say or do

A)​tactful
B)​team player
C)​empathetic
D)​adaptable

Question 55

​Match each professionalism trait with its definition.
​The ability to adjust

A)​tactful
B)​team player
C)​empathetic
D)​adaptable

Question 56

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Shampoo your hair often

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 57

​Which of the following defines the principles of self-boundaries?

A) not examining,diagnosing,or prescribing treatment
B) ​knowing when to back off in a confrontation
C) ​understanding the sender-receiver feedback philosophy
D) ​all of the above

Question 58

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Take a daily bath or shower and use a deodorant or antiperspirant

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 59

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Looks out of place and it is a great collector of microorganisms

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 60

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Can be offensive to some patients,especially if they have allergies or are suffering from nausea

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 61

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Keep it clean and away from your face;if it is long,it should be worn up or fastened back

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 62

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Keep your fingernails manicured and cut well below the fingertips

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 63

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Learning to anticipate when a patient might need a special procedure performed is a good skill to cultivate

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 64

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Start each day with an aseptic hand wash,paying close attention to nails

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 65

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Pay attention to the undergarments you wear beneath the uniform so that they do not show through the fabric of your uniform and that t-shirts or other long-sleeved shirts look professional

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 66

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​The ease with which you move around reflects your poise and confidence

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 67

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Brush and floss your teeth at least twice a day;use mouthwash or breath mints when necessary

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 68

​Which of the following will not assist you in being more efficient with your time?

A) ​Be a perfectionist for tasks that don't require your best effort.
B) ​Make a daily list of tasks and projects that must be completed.
C) ​Learn to say no to low-priority requests-especially those that are optional.
D) ​Stay away from bad habits that rob you of your time such as surfing the Internet or using the phone for extended lengths of time.

Question 69

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Assisting the provider with emergencies and procedures

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 70

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​When a room becomes vacant,clean and prepare it for the next patient

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 71

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Uniform shoes should be kept clean and have clean shoestrings;hose must not have runs

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 72

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Calling back patients with test results,calling in prescriptions per the provider's order,and so on

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 73

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Working on pending files that have tasks

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 74

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​When uniforms are required,they should be clean and free of wrinkles and fit well

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 75

​Which of the following is not considered a positive personal trait?

A) ​sharing information on social networking sites
B) ​friendly attitude
C) ​genuine smile
D) ​perception as a professional

Question 76

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Retrieve the patient from the reception area,document the patient's chief complaint,and perform vital signs

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 77

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Follow institutional guidelines in relation to artificial nails and polishes (most facilities prohibit artificial nails,colored nail polish,and art)

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 78

​Match the following description of how to project a professional appearance to the description.Note: Answers may be used more than once.
​Wear watch or wedding ring only

A)​cleanliness
B)​posture
C)​hand care
D)​hair
E)​proper attire
F)​jewelry
G)​fragrances
H)​cosmetics

Question 79

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Try to stay one to two rooms ahead of the provider;the provider should never have to wait for the medical assistant to room a patient

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority

Question 80

​The clinical side of medical assisting has a natural progression.Match what takes priority when working in a clinical capacity with the description.Note: Answers may be used more than once.
​Performing procedures and dismissing patients

A)​first priority
B)​second priority
C)​third priority
D)​fourth priority