Question 1

All of the following provisions are normally included in a maintenance contract except:&#10;A)a schedule of frequency of work and specific duties.&#10;B)a cancellation clause.&#10;C)specific fees for the work to be done.&#10;D)automatic renewal.

Accepted Answer

Automatic renewal is not normally included in a maintenance contract because it would bind both parties to a contract without explicit consent for renewal. Maintenance contracts typically require explicit agreement from both parties to renew or extend the term of the agreement.

Question 2

A room data card typically includes all of the following components except:&#10;A)a detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment.&#10;B)space for scheduling and verifying the preventive maintenance dates for the room.&#10;C)information about the major HVAC and electrical services in a room.&#10;D)some equipment warranty information.

Accepted Answer

A detailed outline of the process to follow for requisitioning any new room furniture, fixtures, or equipment is not typically included on a room data card.

Question 3

Facilities benchmarking for establishing goals for quality is based on:&#10;A)statistical analysis.&#10;B)quality milestones&#10;C)comparisons.&#10;D)quality circles.

Accepted Answer

Facilities benchmarking involves comparing the performance of one facility with others in the same industry or sector. This comparison helps identify best practices that can be adopted to improve quality. Therefore, benchmarking is based on comparisons.

Question 4

A form used for all major pieces of equipment to record important maintenance information is called a:&#10;A)material safety data sheet.&#10;B)room data card.&#10;C)rooms checklist.&#10;D)equipment data card.

Accepted Answer

An equipment data card is a form used to record important maintenance information for major pieces of equipment. Material safety data sheets are used to provide information on potential hazards of materials, while room data cards and room checklists are used to record information about specific rooms or areas within a facility.

Question 5

Which of the following statements about emergency and breakdown maintenance is true?&#10;A)An effective maintenance management system greatly reduces the need for emergency maintenance.&#10;B)Even the best ongoing maintenance possible will not eliminate all emergency maintenance needs.&#10;C)Emergency and breakdown maintenance tends to be quite costly.&#10;D)All of the above.

Accepted Answer

Emergency and breakdown maintenance is often costly and can disrupt operations, but even the best ongoing maintenance cannot eliminate all emergency maintenance needs. However, an effective maintenance management system can greatly reduce the likelihood of emergency maintenance by identifying and addressing potential issues before they become critical.

Question 6

Maintenance that pertains to the general upkeep of the property, recurs on a regular basis, and requires minimal training is referred to as:&#10;A)emergency or breakdown maintenance.&#10;B)routine maintenance.&#10;C)preventive maintenance.&#10;D)predictive maintenance.

Accepted Answer

Routine maintenance refers to regular upkeep tasks that do not require specialized training or expertise to perform. Examples of routine maintenance may include tasks like cleaning, painting, or landscaping. These tasks are typically recurring and are necessary to maintain the overall condition and appearance of the property. Emergency or breakdown maintenance refers to repairs that are made in response to unexpected events such as equipment failure, while preventive maintenance is scheduled maintenance that is performed to prevent equipment failure or damage. Predictive maintenance involves using data and analytics to predict when equipment failure is likely to occur, so that repairs can be made before a breakdown occurs.

Question 7

Which of the following types of maintenance has an immediate revenue effect?&#10;A)predictive maintenance&#10;B)preventive maintenance&#10;C)emergency or breakdown maintenance&#10;D)routine maintenance

Accepted Answer

Emergency or breakdown maintenance has an immediate revenue effect as it involves the repair or replacement of equipment that has unexpectedly failed or stopped working, which can directly impact the organization's ability to generate revenue.

Question 8

Material safety data sheets (MSDSs):&#10;A)inform employees about potentially hazardous materials used in the workplace and explain how to work with these materials.&#10;B)do not tell employees any procedures to follow in case of an accident.&#10;C)are written and supplied to hospitality organizations by the U.S.government.&#10;D)explain where in the hospitality facility an employee can find training manuals and videotapes that show how equipment can be repaired safely.

Accepted Answer

MSDSs inform employees about the potential hazards associated with the materials used in the workplace and provide instructions on how to work with these materials safely. They are designed to educate employees about the correct handling, storage, and disposal of hazardous materials. They also contain information on the first aid measures to take in case of an accident. MSDSs are not provided by the U.S. government, nor do they provide information on equipment repair.

Question 9

The largest portion of the maintenance department's POM expenditure is usually:&#10;A)water and sewage charges.&#10;B)wages and benefits.&#10;C)operating supplies.&#10;D)electrical and mechanical equipment.

Accepted Answer

The largest portion of the maintenance department's POM expenditure is usually wages and benefits. This is because labor costs are typically the most significant expense for any organization, and maintenance departments are no exception. The people who perform maintenance work need to be paid, and they may be eligible for benefits such as healthcare, retirement plans, and paid time off. These costs can add up quickly and may make up a large portion of the maintenance department's budget.

Question 10

Maintenance that includes preparing equipment for changes in the seasons is called:&#10;A)scheduled maintenance.&#10;B)preventive maintenance.&#10;C)routine maintenance.&#10;D)predictive maintenance.

Accepted Answer

The answer of Maintenance that includes preparing equipment for changes...

Deck 2: Hospitality Facilites Management Tools, Techniques, and Trends