Deck 5: Teams and Team Effectiveness in Health Services Organizations

Question 1

____ are rules that standardize how people act at work on a day-to-day basis.

A) Guidelines
B) Societal norms
C) Behavior norms
D) Performance norms

Answer 1

Behavior norms

Question 2

____ are organizational-based social systems.

A) Informal groups
B) Dependent groups
C) Formal groups
D) Clusters

Answer 2

Formal groups

Question 3

Effective team performance is dependent upon a team's ability to form ____ with other teams in a positive and productive manner.

A) municipalities
B) intergroup relationships
C) intragroup dynamics
D) independence

Answer 3

intergroup relationships

Question 4

The ____ stage of team development is characterized by disagreement,counter-independence,and the need to manage conflict.

A) storming
B) forming
C) adjourning
D) performing

Question 5

Members carrying out ____ activities are involved in general scanning for ideas and information about the external environment.

A) ambassador
B) functional
C) scouting
D) locating

Question 6

____ is a phenomenon in which a team member benefits for the work of the team without making a commensurate contribution to the work of the team.

A) Social loafing
B) Social integration
C) Misrepresentation
D) Miscalculation

Question 7

When an organization moves to cross-functional teams,employees may have multiple ____________________,perhaps to a project team manager as well as their functional manager.

Question 8

___________________ is a measure of worth conferred on an individual by a group.

Question 9

The ____________________ stage of team development is when the team grows more cohesive and aligned in purpose and actions.

Question 10

Team goals and their accompanying tasks can be categorized according to ____,complexity,and diversity.

A) goal direction
B) goal clarity
C) standardization
D) aptitude

Question 11

___________________ refers to the degree to which team members must rely on one another to perform work effectively.

Question 12

The principle of ____________________ specifies that organizational structures and processes must be aligned with a number of factors.

Question 13

____________________ rewards employees for acquiring specific skills needed by an employee's team.

Question 14

____________________ is a situation in which one group member must act before another one can.

Question 15

____ leadership is the legitimate authority given to a team member.

A) Formal
B) Official
C) Informal
D) Direct

Question 16

Teams have a defined purpose,membership or composition,structure,specific processes,and ___________________.

Question 17

____ group technique and Delphi technique elicit group members' opinions prior to judgments about those opinions.

A) Normal
B) Biased
C) Unbiased
D) Nominal

Question 18

____ are groups of people responsible for producing goods or providing services.

A) Support teams
B) Management teams
C) Governing boards
D) Work teams

Question 19

When tasks are relatively complex,centralized ____________________ lower both speed and accuracy because of information overload.

Question 20

A major challenge resulting from ____________________ is managing these multiple viewpoints and worldviews and the conflicts that may result from interactions among many team members.

Question 21

Match each item with a statement below:

Time limited,producing one-time outputs such as a new product or service or a new information system

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 22

Match each item with a statement below:

Situation in which each member makes a contribution to the group output without the need of interaction among members

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 23

Match each item with a statement below:

Where communication is frequent with those above in the hierarchy

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 24

Match each item with a statement below:

Degree to which members of a group are attracted to other members and,thereby,are motivated to stay in the group

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 25

Match each item with a statement below:

Situation in which the outputs of each member become inputs for the others;thereby,each member poses a contingency for the other

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 26

Match each item with a statement below:

Where communication is frequent with other groups and persons at lateral levels in the organization

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 27

Match each item with a statement below:

Often form naturally by individuals in the organization to fill a personal or social interest or need

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 28

Match each item with a statement below:

Individuals' perceptions about the consequences of interpersonal risks in their work environment

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 29

Match each item with a statement below:

Web of cooperative relationships between providers in a service system that involve interpersonal trust,norms of reciprocity,and mutual aid

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams

Question 30

Match each item with a statement below:

Length of time members have been on the team

A)tenure diversity
B)ambassador activities
C)pooled interdependence
D)psychological safety
E)social capital
F)informal groups
G)task coordinator activities
H)team cohesiveness
I)reciprocal interdependence
J)project teams