Question 1

____________________ are used to generate hypotheses about the way members and customers think.

Accepted Answer

Focus groups

Question 2

____________________ refers to the pattern of relationships that a group of people have.

Accepted Answer

Connection

Question 3

The consensus among contemporary scholars is that today's leaders need to engage in robust,targeted ____ communication.&#10;A) top-down&#10;B) two-way&#10;C) bottom-up&#10;D) centralized

Accepted Answer

The statement suggests that leaders need to have a two-way communication with their followers, which is a characteristic of robust and targeted communication. Top-down communication is one-way communication from the leader to their followers while bottom-up communication is one-way communication from the followers to the leader. Centralized communication refers to communication that is controlled by a central source, which is not necessarily a requirement for effective communication in today's context.

Question 4

The issue of broad representation generally becomes more important as an organizational initiative moves into the ____ phase.&#10;A) origination&#10;B) implementation&#10;C) scouting&#10;D) planning

Accepted Answer

Implementation refers to the stage where the plan is put into action, and the involvement of diverse perspectives becomes crucial to ensure the success of the initiative. It is during this stage that broad representation can help to identify potential barriers, gain trust and buy-in from stakeholders, and create more comprehensive solutions.

Question 5

The ____ principle is the need for people to behave in ways that are consistent with previously declared values and norms.&#10;A) sequencing&#10;B) normative&#10;C) familiarity&#10;D) consistency

Accepted Answer

The principle being referred to in the statement is the consistency principle, which states that people feel a strong psychological urge to behave in ways that align with their previously stated values and beliefs. This principle is often used in persuasion and social influence techniques.

Question 6

Real-time team meetings are venues where ____ communication takes place.&#10;A) enhanced&#10;B) all-channel&#10;C) structured&#10;D) circle

Accepted Answer

Real-time team meetings allow for all-channel communication, which means that everyone in the group can participate and communicate with one another simultaneously. This fosters open and effective dialogue, as everyone has a voice and can contribute to the discussion. While enhanced communication may occur during these meetings due to the immediacy of the interaction, it is not the defining characteristic of the communication that takes place. Structured communication may also occur during real-time team meetings, but this can limit the opportunities for creative problem-solving and brainstorming among team members. Circle communication may be a format used during the meeting, but it does not necessarily describe the type of communication that takes place.

Question 7

Psychologists have discovered that people sometimes have what they call "____" on various beliefs and opinions,and their willingness to be flexible on these positions can depend on how much they are asked to change.

A) anchor positions
B) concrete positions
C) stubbornness
D) overconfidence

Accepted Answer

Psychologists refer to these as "anchor positions" because they serve as a fixed point that influences how people think about a particular topic or issue. People often hold onto these positions even when presented with new information that contradicts their beliefs, and their willingness to change their position depends on how strongly anchored they are to their initial belief.

Question 8

____________________ communication is simple hierarchical communication.

Accepted Answer

The answer of ____________________ communication is simple hierarchical communication....

Question 9

____________________ provide a structured setting where participants collectively explore issues in depth.

Accepted Answer

The answer of ____________________ provide a structured setting where participants...

Question 10

The ____________________ is the problem of imagining another person's state of mind when you have a piece of knowledge that they lack.

Accepted Answer

The answer of The ____________________ is the problem of imagining...

Question 11

Effective speakers &#34;package&#34; their message using one or more of the three persuasive means of conveying a message: ethos (character),____________________ (emotion),and logos (logic).

Accepted Answer

The answer of Effective speakers &#34;package&#34; their message using one...

Question 12

____ explains how information spreads.&#10;A) Hierarchy&#10;B) Collapsing&#10;C) Contagion&#10;D) Staggering

Accepted Answer

The answer of ____ explains how information spreads.&#10;A) Hierarchy&#10;B) Collapsing&#10;C)...

Question 13

To communicate successfully in a health care organization,you must learn to adapt to the &#34;____&#34; and speak many different &#34;languages.&#34;

Accepted Answer

The answer of To communicate successfully in a health care...

Question 14

After simplicity,the second most important quality of one's message is ____.&#10;A) complexity&#10;B) brevity&#10;C) vividness&#10;D) uniqueness

Accepted Answer

The answer of After simplicity,the second most important quality of...

Question 15

One reason that broad involvement of many different stakeholders is crucial to the success of a communicator is that stakeholders can ____.&#10;A) determine their worth&#10;B) demand better benefits&#10;C) reluctantly comply&#10;D) offer their expertise

Accepted Answer

The answer of One reason that broad involvement of many...

Question 16

____________________ have an interest in a corporation's investments,projects,environmental policies,and other commitments because they all have consequences that extend far beyond the narrow circle of profit-and-loss statements.

Accepted Answer

The answer of ____________________ have an interest in a corporation's...

Question 17

____________________ ensures that people take you and your ideas seriously.

Accepted Answer

The answer of ____________________ ensures that people take you and...

Question 18

A weakness of ____ is that it is not appropriate for exploring a particular idea or proposal in depth.&#10;A) structured interviews&#10;B) focus groups&#10;C) open-ended interviews&#10;D) interview design

Accepted Answer

The answer of A weakness of ____ is that it...

Question 19

At the very center of stakeholder management,like the bull's eye in the middle of a target,are their ____________________,problems,and needs.

Accepted Answer

The answer of At the very center of stakeholder management,like...

Question 20

____ give(s)people a level of trust and confidence in each other,facilitating communication and making it easier to cooperate.&#10;A) Contracts&#10;B) Relationships&#10;C) Dependence&#10;D) Stability

Accepted Answer

The answer of ____ give(s)people a level of trust and...

Question 21

Match each item with a statement below:&#10;&#10;Requires attention not only to the intended meaning but also to the entire context in which communication takes place&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Requires...

Question 22

Match each item with a statement below:&#10;&#10;Suitable when you have to communicate with several people who have no need to communicate directly with each other&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Suitable...

Question 23

Match each item with a statement below:&#10;&#10;Increases and balances participation among meeting participants&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Increases...

Question 24

Match each item with a statement below:&#10;&#10;Useful tool to guide stakeholder analysis&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Useful...

Question 25

Match each item with a statement below:&#10;&#10;Connections among a group of people and the broader environment in which they live and work&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Connections...

Question 26

Match each item with a statement below:&#10;&#10;Tendency of people to respond to appeals invoking ultimate values such as safety,connection,community,or truth&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Tendency...

Question 27

Match each item with a statement below:&#10;&#10;Where people report up to a superior,who in turn has a dual reporting relationship to two separate superiors&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Where...

Question 28

Match each item with a statement below:&#10;&#10;Powerfully affects people's perceptions,standards they will call to mind,evidence they will consider relevant,emotions they will feel,and decisions they will ultimately make&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Powerfully...

Question 29

Match each item with a statement below:&#10;&#10;Where respondents prioritize alternatives,then repeat exercise after seeing the average rankings from previous rounds&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Where...

Question 30

Match each item with a statement below:&#10;&#10;Tendency of people to accept any and all conclusions that fit within their systems of belief&#10;A)Power/Interest matrix&#10;B)belief bias&#10;C)feedback model&#10;D)wheel communication&#10;E)social networks&#10;F)Y communication&#10;G)pull of &#34;power&#34;&#10;H)nominal group technique&#10;I)Mini Delphi&#10;J)framing&#10;

Accepted Answer

The answer of Match each item with a statement below:&#10;&#10;Tendency...

Deck 6: Communication