Deck 4: Motivating People

Question 1

____________________ in relationships is achieved when perceived outcomes are proportionate to perceived inputs.

Answer 1

Fairness

Question 2

Managers need to periodically assess motivation and performance,taking into account occupational,____________________,and personal factors of the employees.

Answer 2

career stage

Question 3

____________________ refers to an individual's need to accomplish complex tasks,compete,and resolve problems.

Answer 3

Achievement

Question 4

The four central components of expectancy theory are ____.

A) job outcomes,victories,implementation,and expectancy
B) job outcomes,valences,instrumentality,and expectancy
C) job security,valences,implementation,and eagerness
D) job security,valences,instrumentality,and expectancy

Question 5

The motivation process often begins with needs that reflect some ____________________ within the individual.

Question 6

Locke and his colleagues define a(n)____________________ as something that an individual is consciously attempting to attain.

Question 7

____________________ links desired behaviors or outcomes to financial rewards or penalties.

Question 8

____ is the most important defining characteristic of health care professionals.

A) Autonomy
B) Determination
C) Competence
D) Creativity

Question 9

High levels of job dissatisfaction and voluntary turnover among ___________________ have become a major and chronic problem that threatens quality of care in health care organizations across the United States.

Question 10

____ can be useful in collecting information about beliefs and attitudes as long as they are anonymous and there is assurance the results will be acted on.

A) Interviews
B) Employee surveys
C) Public forums
D) Suggestion boxes

Question 11

One of the best ways to motivate physicians include ____.

A) distributing guidelines and protocols
B) financial incentives
C) traditional medical education programs
D) reminders and feedback

Question 12

___________________ are physical or psychological deficiencies that make specific outcomes or goals attractive.

Question 13

One myth about motivation is that motivated workers ____.

A) have higher salaries
B) are more competent
C) are more productive
D) have more responsibilities

Question 14

____________________ is a state of feeling or thinking in which one is energized or aroused to perform a task or engage in a particular behavior.

Question 15

____ provides the autonomy to individuals to make decisions that influence organizational outcomes.

A) Job redesign
B) Empowerment
C) Social support
D) Motivation

Question 16

Adams proposed a theory of work motivation that assumes that individuals value and seek fairness,or ____________________,in their relationships with employers.

Question 17

For achieving specific goals,individual ____ can have a greater effect on motivation than that from external sources.

A) feedback
B) control
C)
Empowerment
D)
Autonomy

Question 18

The causes of motivational problems often fall into three categories:
(1)inadequate definition of the desired performance
(2)impediments to employee performance,and
(3)____.

A) too much autonomy
B) inadequate performance-reward linkages
C) internal review structures
D) behavioral shortcomings

Question 19

Individuals may change their perceptions of their own or others' inputs or outcomes to restore balance in their relationships with others and organizations based on the magnitude of ____.

A) fairness in the process
B) evaluation
C) inequity
D) threat

Question 20

____ involves "directed autonomy" whereby individuals or teams are given an overall direction,yet considerable leeway concerning how they go about following that direction.

A) Allotment
B) Engagement
C) Enforcement
D) Empowerment

Question 21

Match each item with a statement below:

Idea that altering certain aspects of the job to satisfy employees' psychological needs will motivate them to exert more effort

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 22

Match each item with a statement below:

Includes achievement,recognition,the work itself,responsibility,and advancement

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 23

Match each item with a statement below:

Job satisfaction and turnover are the contributing factors

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 24

Match each item with a statement below:

Assume that motivation comes from the desire to satisfy necessities

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 25

Match each item with a statement below:

Includes organizational and unit-level cultures to increase the level of worker motivation

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 26

Match each item with a statement below:

Assumes that people make rational calculations about how to expend effort on work and they make choices that will lead to desired rewards

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 27

Match each item with a statement below:

Assumes that people compare themselves to others and such comparisons affect their motivation

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 28

Match each item with a statement below:

Value,time,and diversity are the contributing factors

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 29

Match each item with a statement below:

Influences individuals' perceptions about incentives and rewards

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory

Question 30

Match each item with a statement below:

Recognizes the influential role that the social context of work plays in individuals' motivation

A)job redesign
B)good work environment
C)feedback
D)motivators
E)social pressure from peers
F)need-based theories
G)the theory of planned behavior
H)equity perspective
I)supportive social environment
J)expectancy theory