Deck 12: Human Resource Management

Question 1

Which one of the following specifies the characteristics of the individual who should be hired for a job?

A)job description
B)job analysis
C)job specification
D)job recruitment
E)job selection

Answer 1

C

Question 2

Which one of the following functions does a position replacement form perform?

A)provides information about the organizational history of an individual
B)describes the merits of a current employee in a specific position to be used as a benchmark for future potential recruits
C)indicates who might be eligible to fill a vacant position
D)assesses the potential of an employee in the organization
E)advertises a vacant position in the organization and requests applications from qualified candidates

Answer 2

C

Question 3

Which one of the following entities was created by the Civil Rights Act,passed in 1964 and amended in 1972,to enforce federal laws prohibiting discrimination on the basis of race,color,religion,sex,and national origin in recruitment,hiring,firing,layoffs,and all other employment practices?

A)American Equal Rights Association
B)United States Commission on Civil Rights
C)Federal Labor Relations Authority
D)Equal Employment Opportunity Commission
E)National Labor Relations Board

Answer 3

D

Question 4

Which one of the following human resource inventory records proposed by Walter S.Wikstrom contains an organizational history of an individual and an indication of how he or she might be used in the future?

A)management manpower replacement chart
B)employee payroll graph
C)position replacement form
D)organizational restructuring chart
E)management inventory card

Question 5

A ________ details the characteristics of the individual who should be hired for a particular job.

A)job description
B)workforce profile
C)curriculum vitae
D)job specification
E)performance appraisal

Question 6

Which one of the following is an objective of a human resource inventory?

A)advertising a vacant organizational position in a publication whose readers are likely to be interested in filling the position
B)keeping the management up to date about the possibilities for filling a position from within
C)eliminating barriers and increasing opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals
D)scouting external sources to identify prospective individuals to be employed via external recruitment
E)increasing the productivity of employees by influencing their behavior

Question 7

________ is the initial attraction and screening of the supply of prospective human resources available to fill a position.

A)Onboarding
B)Job analysis
C)Recruitment
D)Prospecting
E)Orientation

Question 8

Which one of the following items is likely to be found in a job specification?

A)job title
B)working conditions
C)equipment used
D)job summary
E)physical skills

Question 9

The technique commonly used to gain an understanding of a position to be filled so that the broad range of potential employees can be narrowed intelligently is known as ________.

A)job analysis
B)workforce planning
C)employment status
D)performance appraisal
E)workplace orientation

Question 10

Basically,a job analysis is aimed at determining the job description and ________.

A)the job's specifications
B)recruitment process profile
C)number of positions to fill
D)training curriculum
E)the difficulty of the aptitude test

Question 11

________ is the process of outlining who will follow whom in various organizational positions.

A)Organizational restructuring
B)Succession planning
C)Forecasting
D)Recruiting
E)Scheduling

Question 12

Which one of the following is the first step in providing appropriate human resources for an organization?

A)selection
B)orientation
C)recruitment
D)training
E)performance appraisal

Question 13

The ________ is a human resource inventory record that presents a composite view of the individuals management considers significant for human resource planning.

A)management inventory card
B)employment authorization document
C)job analysis chart
D)management manpower replacement chart
E)position replacement form

Question 14

The ________ seeks to uphold the equal opportunity legislation which protects the right of a citizen to work and obtain a fair wage based primarily on merit and performance.

A)American Equal Rights Association
B)United States Commission on Civil Rights
C)Federal Labor Relations Authority
D)Social Security Act
E)Equal Employment Opportunity Commission

Question 15

A manager's focus should be on hiring ________ human resources to better ensure individuals within the organization make valuable contributions towards management system goal attainment.

A)appropriate
B)inappropriate
C)adequate
D)effective
E)efficient

Question 16

The phrase "appropriate human resources" refers to the individuals within the organization who make a valuable contribution to management system goal attainment.

Question 17

A(n)________ consists of information about the characteristics of organization members.

A)job evaluation
B)employee payroll
C)job analysis
D)human resource inventory
E)curriculum vitae

Question 18

Describe the term "appropriate human resources." How is productivity in an organization determined?

Question 19

The activities that a job entails are collectively referred to as the ________.

A)job specification
B)job description
C)job analysis
D)job requirements
E)performance appraisal

Question 20

Which one of the following statements best describes the ultimate purpose of recruitment?

A)Recruitment's intent is to increase the productivity of employees by influencing their behavior.
B)Recruitment's intent is to furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality.
C)Recruitment's intent is to eliminate barriers and increase opportunities for the utilization of underutilized and/or disadvantaged individuals.
D)Recruitment's intent is to narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired.
E)Recruitment's intent is to refine work methods,reduce production costs,and increase the level of organizational diversity

Question 21

________ involves examining human resources for qualities relevant to performing available jobs.

A)Selection
B)Orientation
C)Testing
D)Induction
E)Training

Question 22

Discuss the need for recruiters to know their source of human resources.

Question 23

Which one of the following statements best describes the overall purpose of affirmative action?

A)Affirmative Action's purpose is to narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired.
B)Affirmative Action's purpose is to eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals.
C)Affirmative Action's purpose is to increase the productivity of employees by influencing their behavior.
D)Affirmative Action's purpose is to reduce production costs and increase the level of organizational diversity.
E)Affirmative Action's purpose is to furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality.

Question 24

Two tools often used in the selection process are ________.

A)recruitment and training
B)testing and assessment centers
C)programmed learning and performance appraisal
D)affirmative action program and learning-by-doing
E)public and private employment agencies

Question 25

As Michael prepares to hire a replacement tool cutter for his production unit,he realizes the best way to be prepared to begin the hiring process is to have a ________ in front of him.

A)job schema
B)hiring graph
C)job diagram
D)job description/job specification
E)technology chart

Question 26

Which one of the following statements best defines the phrase "appropriate human resources"?

A)Those individuals who are able to fill a position when there is an opening
B)Those individuals who have completed their first year of college
C)Those individuals whose work efforts help assist the company in achieving its goals
D)Those individuals who are able to move to a new state or city when asked
E)Those individuals who are best able to complete managerial duties when asked

Question 27

Recruitment is the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment.

Question 28

Companies who primarily hire and promote using ________ recruitment tend to have a higher morale and level of job satisfaction than companies who hire and promote primarily using ________ recruitment.

A)external;Internet
B)internal;external
C)Internet;external
D)external;internal
E)internal;Internet

Question 29

The management inventory card,the position replacement form,and the management manpower replacement chart are three separate recordkeeping devices for a human resource inventory.

Question 30

Describe the sources of human resources inside an organization.

Question 31

A forestry services firm tested Gerald on his emotional quotient which included questions evaluating his honesty and other personal traits.Gerald just took a(n)________.

A)personality test
B)aptitude test
C)vocational test
D)achievement test
E)technical skill test

Question 32

What are the various sources of human resources available to recruiters outside an organization?

Question 33

Which one of the following statements best defines measurements gained from the use of aptitude tests?

A)The physical ability an individual possesses to perform a certain task
B)An individual's interest in performing various kinds of jobs
C)The potential of an individual to perform a task
D)An individual's personality dimensions in such areas as emotional maturity,subjectivity,honesty,and objectivity
E)An individual's response to stressful situations in order to assess his/her presence of mind

Question 34

Tests that measure the level of skill or knowledge an individual possesses in a certain area are called ________.

A)aptitude tests
B)vocational tests
C)achievement tests
D)intelligence tests
E)personality tests

Question 35

Write a short essay on the process of recruitment.

Question 36

In the area of equal employment opportunity,the basic purpose of positive movement is to eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals.

Question 37

Which one of the following processes involves choosing an individual to hire from all those who have been screened from the prospective human resources available to fill a position?

A)selection
B)training
C)recruitment
D)promotion
E)orientation

Question 38

Explain the purpose and value of a human resource inventory? What are the different human resource inventory records maintained by an organization?

Question 39

Private employment agencies collect a fee from either the person hired or the organization doing the hiring,once the hire has been finalized.

Question 40

A job description refers to the characteristics of the individual who should be hired for the job.

Question 41

________ is the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment.

A)Recruitment
B)Training
C)Selection
D)Performance appraisal
E)Induction

Question 42

When tests are used as part of the selection process,care must be taken to ensure that the test being used is both valid and reliable.A test is reliable if ________.

A)it proactively reduces an employee's anxiety
B)it can be used as the sole determinant of a hiring decision
C)it measures similarly time after time
D)its questions are asked in various languages as it has to cater to a diverse group of individuals
E)it changes constantly so as to keep malpractices at bay

Question 43

Cal appears for a battery of tests as part of a selection process that aims to fill ten positions in a certain company.He fails to clear the tests the first time and appears for them again after three months.This time,however,he manages to pass the tests.Which one of the following characteristics is attributed to these tests?

A)unreliable
B)objective
C)invalid
D)discriminatory
E)unfair

Question 44

Which one of the following statements is true of lectures as a training method?

A)Lectures involve an even exchange of information between instructors and trainees by way of discussions and debates.
B)Lectures are disadvantaged by their inability to expose trainees to a substantial amount of information within a given time period.
C)The nature of the lecture situation makes it of minimal value in promoting attitudinal or behavioral change.
D)Instructors can handle the wide diversity of ability,attitude,and interest that may prevail among the trainees by way of lectures.
E)A lecture format provides opportunities for practice,reinforcement,knowledge of results,and overlearning.

Question 45

A(n)________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

A)job analysis
B)assessment center
C)performance appraisal
D)employment audit
E)workforce plan

Question 46

Briefly describe the role and value of the selection process in providing appropriate human resources to an organization.

Question 47

Discuss the different types of tests used by organizations during the selection process.

Question 48

While ________ tests measure the potential an applicant has to perform a task;________ tests measure the level of skill or knowledge an individual possesses in a specific area.

A)attitude;aptitude
B)aptitude;assessment
C)attitude;assessment
D)achievement;aptitude
E)aptitude;achievement

Question 49

The first step of the training process is ________.

A)designing the training program
B)administering the training program
C)determining the training needs
D)evaluating the training program
E)standardizing the training program

Question 50

Which one of the following refers to the information or skill areas of an individual or group that require further development to increase the productivity of that individual or group.

A)Training needs
B)Professional maturity
C)Self-actualization needs
D)Vocational interest
E)Growth potential

Question 51

The purpose of training is to ________.

A)increase the productivity of employees by influencing their behavior
B)furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality
C)eliminate barriers for the purpose of increasing the utilization of disadvantaged individuals
D)narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired
E)refine work methods,reduce production costs,and increase the level of organizational diversity

Question 52

Which one of the following is an advantage of lectures as a training method?

A)Lectures are extremely helpful in promoting attitudinal and behavioral changes among trainees.
B)Lectures provide ample opportunity to check on whether trainees really understand the training material.
C)Lectures allow instructors to expose trainees to a maximum amount of information within a given time period.
D)Lectures are ideal training methods for handling the wide diversity of ability,attitude,and interest that prevails among trainees.
E)Lectures facilitate opportunities for practice,reinforcement,knowledge of results,and overlearning.

Question 53

When tests are used as part of the selection process,care must be taken to ensure that the test being used is both valid and reliable.A test is valid if ________.

A)it measures what it is designed to measure
B)it is used as the sole determinant to hire an individual
C)it changes constantly so as to keep malpractices at bay
D)it doesn't contain language or cultural biases that discriminate against minorities
E)it subjectively assesses candidates' potential and desire to obtain a position

Question 54

Margie has applied for a job with the Lumineer Company.She was asked,"how would you handle an angry customer?" and "If you caught a coworker lying,what would you do?" These are examples of questions you would hear in ________.

A)aptitude-interest tests
B)vocational interest tests
C)typing test
D)personality tests
E)communications test

Question 55

Which one of the following is an example of an achievement test?

A)psychometric test
B)aptitude test
C)thematic apperception test
D)keyboarding test
E)visual skills test

Question 56

________ attempt to measure an individual's interest in performing various kinds of jobs.

A)Aptitude-interest tests
B)Vocational interest tests
C)Keyboarding tests
D)Typing tests
E)Functional interest tests

Question 57

________ is a training technique for instructing without the presence or intervention of a human instructor.

A)Experiential learning
B)Programmed learning
C)On-the-job training
D)Active learning
E)Lecture

Question 58

The EEOC has the authority to prosecute organizations that use discriminatory testing practices.

Question 59

A ________ is primarily a one-way communication situation in which an instructor orally presents information to a group of listeners.

A)group discussion
B)lecture
C)student debate
D)brainstorming session
E)symposium

Question 60

________ attempt to describe an individual's personality dimension in such areas as emotional maturity,subjectivity,honesty,and objectivity.

A)Aptitude-interest tests
B)Vocational interest tests
C)Intelligence tests
D)Personality tests
E)Functional interest tests

Question 61

What is the role of training in providing appropriate human resources to an organization?

Question 62

________ for developing skills reflect a blend of job-related knowledge and experience.

A)Position rotation
B)Overlearning
C)Virtual teams
D)Special project reviews
E)Classroom techniques

Question 63

________ are training vehicles for assigning a particular task to an individual to furnish him or her with experience in a particular area.

A)Virtual teams
B)Cross-functional teams
C)Special project committees
D)Geographically dispersed teams
E)New product committees

Question 64

Which one of the following is a disadvantage of programmed learning as a training method?

A)Programmed learning methods do not lend themselves easily to computerization.
B)The limited time period of programmed learning modules are disadvantageous to students who prefer to learn at their own pace.
C)Programmed learning approaches are not conducive for encouraging students' active participation in the learning process.
D)With programmed learning,there is no one present to answer a confused learner's questions.
E)Students using programmed learning approaches are often slow as they go about learning at their own respective pace.

Question 65

________ is an on-the-job training technique that involves direct critiquing of how well an individual is performing a job.

A)Programmed learning
B)Coaching
C)Lecturing
D)Overlearning
E)Position rotation

Question 66

________ typically involves acting out and then reflecting on some people-oriented problem that must be solved in the organization.

A)Position rotation
B)Sequence learning
C)Management games
D)Role-playing format
E)Declarative learning

Question 67

________ is an on-the-job training technique that involves moving an individual from job to job to enable the person to gain an understanding of the organization as a whole.

A)Position rotation
B)Declarative learning
C)Coaching
D)Overlearning
E)Sequence learning

Question 68

________ is a performance appraisal method in which individuals appraising performance rank several employee qualities and characteristics on a continuum.

A)Free-form essay
B)Forced ranking
C)Critical-form essay
D)Rating scale
E)Forced distribution

Question 69

Sean has been working for Bailee Cabinets for 15 years.Every year they have a routine safety day.This quarter the company has decided to market a new set of cabinets for premanufactured homes.Sean and his coworkers are required to learn how to use a new product and how to manufacture it.This is an example of ________.

A)programmed learning
B)lectures
C)on-the-job training
D)passive learning
E)transmitting technique

Question 70

Which one of the following on-the-job training methods might actually best help employees retain jobs if their organizations need to lay off employees in the future?

A)coaching
B)position rotation
C)special project committee
D)management games
E)role playing

Question 71

Which one of the following is an advantage of using a programmed learning approach for training employees?

A)The cost of programmed learning is practically nonexistent as training is delivered through computer programs.
B)One-on-one interaction with mentors and trainers fosters a co-learning atmosphere in the organization.
C)Employees get a firsthand experience of their job demands as they learn skills by performing them.
D)Employees are able to learn at their own pace,picking up information small amounts at a time
E)Programmed learning allows instructors to expose trainees to a maximum amount of information within a given time period.

Question 72

Which one of the following is the right question to ask when determining the effectiveness of the training program?

A)Are deadlines being met more regularly?
B)What skills do employees need to improve their performance?
C)Should the training program follow a lecture approach?
D)How much time and money must be invested in training employees?
E)Should on-the-job training be preferred over classroom training techniques?

Question 73

________ is a performance appraisal method in which appraisers rank employees according to factors such as job performance and value to organization,where an employee can occupy only a particular ranking.

A)Rating scale
B)Forced ranking
C)Likert scale
D)Semantic differential
E)Rasch model

Question 74

Which one of the following characteristics can be attributed to classroom training techniques in contrast to lectures?

A)lack of opportunity for attitudinal or behavioral change in trainees
B)learning through listening and note-taking
C)maximum amount of information transmission to trainees in limited amount of time
D)inability to handle wide diversity of ability,attitude,and interest among trainees
E)high levels of discussion and interaction among trainees

Question 75

Which one of the following performance appraisal methods requires appraisers to simply write down their impressions of employees in paragraph form?

A)forced ranking
B)rating scale
C)free-form essay
D)employee comparison
E)critical-form essay

Question 76

The main purpose of performance appraisal is to ________.

A)keep management up to date about the possibilities for filling a position from within
B)refine work methods,reduce production costs,and increase the level of organizational diversity
C)furnish feedback to organization members about how they can become more productive and useful to the organization in its quest for quality
D)eliminate barriers and increase opportunities for the purpose of increasing the utilization of underutilized and/or disadvantaged individuals
E)narrow a large field of prospective employees to a relatively small group of individuals from which someone eventually will be hired

Question 77

In which one of the following performance appraisal methods do appraisers write down particularly good or bad events involving employees as these events occur and evaluate each employee's performance using their respective records of all documented events?

A)rating scale
B)free-form essay
C)forced distribution
D)critical-form essay
E)employee comparison

Question 78

To take advantage of the latest available technology,George has decided to use ________ courses instead of lecture-delivered training courses.

A)programmed learning
B)instructed learning
C)programmed instructed
D)teaching assistant
E)virtual reality

Question 79

The process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives is known as ________.

A)job analysis
B)workforce profiling
C)performance appraisal
D)employee audit
E)workplace turnover

Question 80

Which one of the following is a guideline for handling performance appraisals?

A)The evaluator should attack the negative aspects of the subject's personality.
B)The evaluator should take care to reduce the anxiety of the subject on his performance.
C)It should emphasize how well the individual is doing the job,not the evaluator's impression of the individual's work habits.
D)The subject should not be forced to undergo evaluation and has the right to deny evaluation of his productivity.
E)The evaluator should emphasize an individual's work habits.