Deck 11: Process Analysis and Resource Utilization

Question 1

_____ is the typical queueing system used by supermarkets.

A) Several parallel servers fed by their own queues
B) One or more parallel servers fed by a single queue
C) A combination of several queues in a series
D) One server,one queue

Answer 1

One or more parallel servers fed by a single queue

Question 2

In one method of calculating utilization,_____ divided by Resources Available.

A) Resources Used
B) Service Rate
C) Number of Servers
D) Resource Capacity

Answer 2

Resources Used

Question 3

A(n)_____ is a waiting line.

A) queue
B) process system
C) field
D) plot point

Answer 3

queue

Question 4

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

A) 0%
B) 33%
C) 66%
D) 100%

Question 5

_____ time is the average time it takes to complete one cycle of a process.

A) Flow
B) Mean
C) Standard
D) Elemental

Question 6

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

Question 7

Which of the following describes the general process for identifying a bottleneck?

A) Measure the number of units completed per unit time.
B) Calculate the speed of the process from start to finish.
C) Determine the work activity that runs most efficiently.
D) Identify the work activity that has the smallest throughput.

Question 8

Which of the following is an example of a bottleneck management principle?

A) Work-in-process buffer inventory should be place behind bottlenecks to maximize resource utilization.
B) At bottleneck workstations,idle time is acceptable if there is no work to do.
C) Use large order sizes at bottleneck workstations.
D) An hour lost at a bottleneck resource has no effect on total process or factory output.

Question 9

Total process output is at the throughput rate of the bottleneck.

Question 10

Which of the following is NOT part of a queueing system?

A) A server that provides the service
B) A map of processes and functions
C) A queue of entities that wait if the server is busy
D) Customers that arrive for service

Question 11

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what can you conclude?

A) The administrators are the bottleneck resources.
B) There should be more clerks.
C) The clerks are a physical constraint.
D) The total process output is the average of the number of licenses per hour of the administrators and clerks.

Question 12

Which of the following is NOT true about simulation models?

A) Simulations can be used to analyze processes that cannot be evaluated well analytically.
B) A simulation model is used to get estimates; an analytical model provides detailed analysis.
C) Simulations can use actual probability rates for both demand and service rates.
D) Analytical and simulation models are often used in combination.

Question 13

What is the average time a bouquet stays in a florist shop if they sell 100 bouquets per day and they maintain an average inventory of 200 bouquets?

A) 1 day
B) 2 days
C) 5 days
D) 10 days

Question 14

The philosophy and principles of the TOC are valuable in understanding demand and capacity management.

Question 15

When calculating utilization,the dimensions of the denominator must be greater than those of the numerator.

Question 16

In an analytical queueing model,service times measure _____.

A) demand
B) process components
C) completion percentage
D) rates

Question 17

Which of the following best defines the Theory of Constraints?

A) The concept of purposely creating barriers in a process in order to evaluate the impact on the workflow
B) Maximizing cash flow by minimizing throughput
C) A set of principles that focuses on increasing total process throughput by maximizing the utilization of all bottleneck work activities
D) Limiting demand in order to better service remaining customers

Question 18

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Question 19

Little's Law uses short-term averages to explain relationships.

Question 20

Simulation models are not well equipped to capture the dynamic behavior of queues over time.

Question 21

A(n)_____ is the work activity that effectively limits the throughput of the entire process.

A) breakdown
B) bottleneck
C) blockage
D) broadband

Question 22

Which of the following is NOT an example of a nonphysical constraint?

A) low product demand
B) Associated with the capacity of a resource
C) inefficient management policy
D) anything environmental or organizational

Question 23

Which of the following is another term for one simulation run?

A) Replication
B) Redundancy
C) Reference
D) Reflection

Question 24

Analytical queueing models assume a Poisson probability distribution for _____.

A) arrivals
B) rates
C) service times
D) departures

Question 25

_____ is the typical queueing system used by banks and airline ticket counters.

A) Several parallel servers fed by their own queues
B) One or more parallel servers fed by a single queue
C) A combination of several queues in a series
D) One server,one queue

Question 26

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for administrators?

A) 5
B) 6
C) 10
D) 12

Question 27

The number of units or tasks that are completed per unit time from a process is the _____.

A) endput
B) throughput
C) input
D) output

Question 28

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that a customer must wait for service in the queue?

A) 0%
B) 33%
C) 66%
D) 100%

Question 29

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

A) (.7)(200 scooters)/R × (5 days)
B) (.7)(200 scooters)= R × (5 days)
C) (.7)(5 days)/ R × (200 scooters)
D) (.7)(5 days)= R × (200 scooters)

Question 30

_____ = Throughput × Flow time.

A) Best-in-output
B) Efficiency evaluation
C) Work-in-process
D) Standard Demand

Question 31

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

A) Work-in process
B) Flow time
C) Process performance
D) Throughput

Question 32

A hotel has 200 rooms.If,on a given day,150 rooms are occupied,which number represents the utilization of hotel rooms?

A) 33%
B) 50%
C) 66%
D) 75%

Question 33

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for clerks?

A) 5
B) 6
C) 10
D) 12

Question 34

_____ is the fraction of time a workstation or individual is busy over the long run.

A) Computation
B) Service Rate
C) Utilization
D) Efficiency

Question 35

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

A) Resources Available
B) Service Rate
C) Demand Rate
D) Resource Capacity