Deck 9: Attitudes,emotions,and Work

Question 1

Which of the following is not one of the foundations (types)of organizational commitment?

A)affective
B)normative
C)continuance
D)occupational

Answer 1

D

Question 2

Jane would never consider leaving Lunar Company.She has worked there for more than 10 years and firmly believes in what the organization stands for: quality and commitment.What type of commitment is Jane most likely displaying?

A)occupational commitment
B)continuance commitment
C)normative commitment
D)affective commitment

Answer 2

D

Question 3

An employee is offered a more prestigious job in another company.However,the hours are longer and the pay is the same,so the employee decides to remain with her current organization.This is an example of

A)affective commitment.
B)continuance commitment.
C)normative commitment.
D)occupational commitment.

Answer 3

B

Question 4

Which of the following includes an overall measure of satisfaction called "Job in General"?

A)Minnesota Multiphasic Personality Inventory (MMPI)
B)Minnesota Satisfaction Questionnaire (MSQ)
C)NEO Personality Inventory (NEO-PI-R)
D)Job Descriptive Index (JDI)

Question 5

The first study that discovered the Hawthorne effect increased the amount of ______ in the work environment.

A)feedback
B)heating
C)lighting
D)noise

Question 6

Which of the following questionnaires produces intrinsic and extrinsic satisfaction scores?

A)Minnesota Multiphasic Personality Inventory (MMPI)
B)Minnesota Satisfaction Questionnaire (MSQ)
C)NEO Personality Inventory (NEO-PI-R)
D)Job Descriptive Index (JDI)

Question 7

Increased engagement is related to increased ________ and _________ performance.

A)individual; team
B)instrumental; interpersonal
C)task; contextual
D)department; organizational

Question 8

When an employee accepts and believes in an organization's goals,it is called

A)emotional labor.
B)core evaluation.
C)organizational commitment.
D)process motivation.

Question 9

How many areas of work are used to examine satisfaction in the Job Descriptive Index (JDI)?

A)3
B)5
C)7
D)9

Question 10

Amy is known to consistently work long hours,even in the absence of things like pressing deadlines or tangible rewards.She is considered a "workaholic" by her peers but does not have the negative health outcomes that are often associated with workaholism.This could be described as an example of

A)employee engagement
B)internal motivation
C)impression management
D)external motivation

Question 11

A college student is about to finish a six month internship.She has received several job offers but chooses to stay with the company out of loyalty to her mentor.This is an example of

A)affective commitment.
B)continuance commitment.
C)normative commitment.
D)occupational commitment.

Question 12

When workers' behavior changes from increased attention from managers,this is called

A)job embeddedness.
B)the Hawthorne effect.
C)affect circumplex.
D)Hobo Syndrome.

Question 13

A major league baseball player is no longer committed to his team,but has an obligation to remain with the team until his three year contract is fulfilled.This is an example of

A)affective commitment.
B)continuance commitment.
C)normative commitment.
D)occupational commitment.

Question 14

Which type of satisfaction describes whether an employee is satisfied with aspects such as pay,benefits,and job tasks?

A)resigned
B)facet
C)intrinsic
D)extrinsic

Question 15

Which of the following areas of work is not included in the Job Descriptive Index (JDI)?

A)supervision
B)creativity
C)pay
D)promotion

Question 16

The term "job embeddedness" describes the many and varied types of ______________ between individuals and co-workers,teams,organizations,and careers.

A)commitment.
B)satisfaction.
C)motivation.
D)evaluation.

Question 17

Which of the following assesses satisfaction by examining five areas of work?

A)Minnesota Multiphasic Personality Inventory (MMPI)
B)Minnesota Satisfaction Questionnaire (MSQ)
C)NEO Personality Inventory (NEO-PI-R)
D)Job Descriptive Index (JDI)

Question 18

Which of the following questionnaires assessed more refined aspects of work such as achievement and ability?

A)Minnesota Multiphasic Personality Inventory (MMPI)
B)Minnesota Satisfaction Questionnaire (MSQ)
C)NEO Personality Inventory (NEO-PI-R)
D)Job Descriptive Index (JDI)

Question 19

The definition,"a positive work-related state of mind that includes high levels of energy,enthusiasm,and identification with one's work," refers to

A)job satisfaction
B)job involvement
C)organizational commitment
D)employee engagement

Question 20

Which type of satisfaction is most clearly associated with reactions to the actual work that individuals do?

A)resigned
B)facet
C)intrinsic
D)extrinsic

Question 21

The affect circumplex shows

A)a circle of ways that productivity is affected.
B)discrete emotions positioned around a circle.
C)a neurosis that affects how one perceives work.
D)a form of meta-analysis that looks at affectations.

Question 22

An employee is continuously late for work and is frequently absent.Which type of withdrawal does this describe?

A)work
B)employee
C)job
D)emotional

Question 23

Which of the Big 5 personality traits is most associated with the term "negative affectivity"?

A)conscientiousness
B)extraversion
C)neuroticism
D)agreeableness

Question 24

If an organization announces a downsizing,who would be most affected by the emotional impact?

A)An employee who was hired 5 years previously and is very ambitious.
B)An employee who has been there for 2 years and has consistently job-hopped.
C)An employee who has been with the company for 25 years.
D)An employee who has just been hired straight out of college.

Question 25

An employee feels relieved after successfully completing a sales presentation.Which type of emotion is this?

A)process
B)internal
C)prospective
D)retrospective

Question 26

Thomas is dissatisfied with his job and has started coming in late to work on a consistent basis.He has also been calling in sick more than usual.What type of withdrawal behavior is Thomas experiencing?

A)work withdrawal
B)job withdrawal
C)company withdrawal
D)progression withdrawal

Question 27

Which of the following is false concerning job satisfaction?

A)The percentage of satisfied workers is about the same in most countries.
B)Very few people report dissatisfaction with their jobs.
C)There is fairly low correlation between overall satisfaction and performance.
D)The percentage of dissatisfied workers has been steadily decreasing.

Question 28

Which construct has been suggested to be the opposite of employee engagement?

A)employee disengagement
B)affective withdrawal
C)employee turnover
D)psychological burnout

Question 29

Which of the Big 5 personality traits is most associated with the term "positive affectivity"?

A)conscientiousness
B)extraversion
C)neuroticism
D)agreeableness

Question 30

The "progression hypothesis" is used to describe patterns of

A)promotion.
B)commitment.
C)motivation.
D)withdrawal.

Question 31

Researchers have proposed that individuals make appraisals of their circumstances that affect both job and life satisfaction.These appraisals are called

A)esteem evaluations.
B)core evaluations.
C)environment evaluations.
D)satisfaction evaluations.

Question 32

The regulation of emotional expression is known as

A)job embeddedness.
B)affect circumplex.
C)commitment.
D)emotional labor.

Question 33

A student is nervous about completing a term paper due the next day.This would be an example of which type of emotion?

A)process
B)internal
C)prospective
D)retrospective

Question 34

Which of the following countries is described as having a strongly collectivist culture?

A)Canada
B)United States
C)Japan
D)India