Question 1

Imagine that you are the leader of a team at work.One member of the team is always late,never meets deadlines,and angers her teammates.You feel your temper rising with this person's poor work habits.Which of the following choices demonstrates the most professional behavior?

A) In the next team meeting,confront the offending team member with the evidence of her poor teamwork.
B) While you are still motivated by your anger,send an e-mail about this coworker's lack of motivation to your boss.
C) When calm,meet with the offending team member alone,share your feelings about her behaviors,and make a request for a change in behavior that will help the team function more effectively.
D) Stop sending her notices of when and where your team is meeting.

C

Accepted Answer

Meeting with the team member privately to discuss the issues calmly and constructively is the most professional approach. It allows for open communication and the opportunity for improvement without public embarrassment or escalation.

Question 2

Embarrassing a coworker by pointing out his or her poor performance to others shows a lack of the emotional intelligence component called emotional self-awareness.

Accepted Answer

Embarrassing a coworker by pointing out his or her poor performance to others shows a lack of social awareness and relationship management, components of emotional intelligence that involve understanding and managing interactions with others, rather than emotional self-awareness, which pertains to recognizing and understanding one's own emotions.

Question 3

In fields such as engineering,medicine,computer science,or the law,emotional intelligence has little importance in getting and keeping the job.

Accepted Answer

In these fields, emotional intelligence is crucial for teamwork, communication with colleagues and clients, and managing stress and conflicts, all of which are important for both getting and keeping a job.

Question 4

Responding impulsively to the actions of bosses or coworkers shows a lack of the emotional intelligence component called emotional self-management.

Accepted Answer

Emotional self-management, a key component of emotional intelligence, involves regulating one's own emotions and impulses. Responding impulsively to others' actions indicates a failure to effectively manage one's emotions.

Question 5

To be an outstanding leader,one must be able to spot and resolve conflicts that happen in the workplace.In emotional intelligence terms,this skill is called ____.&#10;A) emotional self-awareness&#10;B) emotional self-management&#10;C) social awareness&#10;D) relationship management

Accepted Answer

The skill to spot and resolve conflicts in the workplace, in terms of emotional intelligence, is referred to as relationship management. This aspect of emotional intelligence involves managing interactions and relationships with others effectively, including conflict resolution.

Deck 39: On Course at Work: Emotional Intelligence at Work