Question 1

In the communication process, which party initiates feedback?&#10;A) The sender.&#10;B) The receiver.&#10;C) The observer.&#10;D) No-one.

Accepted Answer

A

Question 2

In the communication process, the step that should follow after the receiver decodes the message is:&#10;A) Sending the next message. B Walking away.&#10;C) Providing feedback.&#10;D) Sending the message again through another channel.

Accepted Answer

Providing feedback is crucial after decoding the message as it indicates whether the message was understood as intended and allows for clarification or further communication.

Question 3

Failure of the filtering process often results in:&#10;A) Better options.&#10;B) Anger and conflict.&#10;C) Termination of negotiation.&#10;D) None of the above.

Accepted Answer

B&C

Question 4

In communication theory, the one who originates the message is:&#10;A) The source.&#10;B) The encoder.&#10;C) The channel.&#10;D) The decoder.

Accepted Answer

The answer of In communication theory, the one who originates...

Question 5

The most important rule to follow in order to facilitate communication is to:&#10;A) Talk loudly.&#10;B) Talk often.&#10;C) Interrupt as soon as you think you don't understand.&#10;D) Listen quietly.

Accepted Answer

Listening quietly is crucial for effective communication as it ensures you fully understand the speaker's message before responding.

Question 6

In the communication process, the step that follows immediately after sending a message is:&#10;A) Repeating it.&#10;B) Changing it.&#10;C) Decoding it.&#10;D) None of the above.

Accepted Answer

Decoding is the process where the receiver interprets the message sent by the sender, making it the step that immediately follows sending a message in the communication process.

Question 7

Two basic rules for effective filtering are:&#10;A) Know yourself.&#10;B) Speak in the other's language.&#10;C) Project yourself onto the other.&#10;D) Presume that the other sees what you see.

Accepted Answer

Effective filtering in communication involves understanding your own biases and perspectives (A) and adapting your communication to the language or style that the other person understands best (B). Projecting yourself onto the other (C) and presuming they see what you see (D) can lead to misunderstandings and are not recommended practices for effective communication.

Question 8

The four general parts of the communication process include all of the following except:&#10;A) Listening.&#10;B) Speaking.&#10;C) Complaining.&#10;D) Watching.

Accepted Answer

The four general parts of the communication process typically include speaking, listening, reading, and writing. Complaining is not considered a general part of the communication process, as it is a specific type of speaking or expressing dissatisfaction, rather than a fundamental component of communication.

Question 9

Filtering is:&#10;A) Cleaning the channel.&#10;B) Phrasing things in politically correct terms.&#10;C) Speaking and relating to the personalities involved.&#10;D) None of the above.

Accepted Answer

The answer of Filtering is:&#10;A) Cleaning the channel.&#10;B) Phrasing things...

Question 10

Which of the following statements are NOT true in negotiation communication?&#10;A) It is okay to answer a question with a question.&#10;B) It is okay to test the other's veracity.&#10;C) It is a good idea to use conditional statements.&#10;D) It is not a good idea to be silent.

Accepted Answer

Silence can be a powerful tool in negotiation, allowing for reflection, showing patience, and sometimes prompting the other party to fill the silence, potentially revealing more than they intended or making concessions. Therefore, the statement that it is not a good idea to be silent is not true.

Deck 16: Team Negotiation