Question 1

In order to obtain what one wants in negotiation, one must:&#10;A) Be passive.&#10;B) Be aggressive.&#10;C) Avoid interpersonal conflict.&#10;D) Be assertive.

Accepted Answer

Being assertive in negotiations means clearly and respectfully communicating one's needs and boundaries. This approach is effective for reaching mutually beneficial agreements, unlike being passive (which may lead to one's needs being overlooked) or aggressive (which can cause resistance or conflict). Avoiding interpersonal conflict altogether can prevent the negotiation from progressing towards a resolution.

Question 2

When you notice yourself about to go into a rage, you should:&#10;A) Make sure everyone knows what you are angry about.&#10;B) Congratulate yourself for recognizing you emotions.&#10;C) Count to ten and try to analyze the root of the anger.&#10;D) Do nothing. It is too late.

Accepted Answer

B&C

Question 3

Making indirect comments intended to signal dislike, disapproval, or disrespect is what type of behavior?&#10;A) Hostile aggressive.&#10;B) Avoidant.&#10;C) Passive-Aggressive.&#10;D) Stupid.

Accepted Answer

Making indirect comments to signal dislike, disapproval, or disrespect is characteristic of passive-aggressive behavior. This type of behavior involves expressing negative feelings indirectly rather than openly addressing them.

Question 4

Effective anger management tools include all of the following except:&#10;A) Recognize your anger.&#10;B) Admit your anger.&#10;C) Postpone your anger.&#10;D) Immediate say what comes to your mind.

Accepted Answer

Effective anger management often involves recognizing and admitting your anger, and sometimes postponing your response until you can address the situation calmly. However, immediately saying what comes to your mind can often exacerbate the situation and is not considered a constructive anger management tool.

Question 5

The physiological effects of anger include which of the following?&#10;A) Increased blood pressure.&#10;B) Enlarged eye pupils.&#10;C) Reduced cognitive capacity.&#10;D) All of the above.

Accepted Answer

Anger triggers a physiological response in the body, including increased blood pressure, enlarged eye pupils, and reduced cognitive capacity, as part of the fight or flight response.

Question 6

Thinking creatively may help one to eliminate or manage anger; because,&#10;A) It may cause recognition that the anger was illogical.&#10;B) It may redirect thoughts away from the cause of the anger.&#10;C) It may cause recognition that the matter is unimportant.&#10;D) None of the above.

Accepted Answer

Thinking creatively can help manage or eliminate anger by allowing an individual to see the situation in a new light, which might reveal the anger as illogical (A), redirect thoughts away from what's causing the anger (B), or help realize that the matter is not as important as initially thought (C).

Question 7

In a competitive negotiation such as purchasing a car, it is most appropriate to:&#10;A) Be aggressive.&#10;B) Be passive-aggressive.&#10;C) Be assertive.&#10;D) Be competitive.

Accepted Answer

Being assertive is the most appropriate approach in a competitive negotiation like purchasing a car because it involves clearly communicating your needs and boundaries while respecting the other party, leading to a more productive and fair negotiation outcome.

Question 8

When avoiding a confrontation or negotiation, it is:&#10;A) Not possible to be assertive.&#10;B) Possible to be assertive.&#10;C) Necessary to be passive.&#10;D) None of the above.

Accepted Answer

Being assertive means expressing your needs, desires, or opinions in a respectful and clear way. It is possible to be assertive while avoiding a confrontation or negotiation by choosing how and when to express oneself, ensuring that communication remains respectful and constructive.

Question 9

If it can be said that there is one common source of passive, passive-aggressive, and hostile-aggressive behavior, that source is:&#10;A) Confidence&#10;B) Arrogance.&#10;C) Impatience.&#10;D) Fear.

Accepted Answer

Fear is often considered a common source of various forms of aggressive behavior, including passive, passive-aggressive, and hostile-aggressive behavior. This is because fear can lead individuals to adopt these behaviors as a defense mechanism or a way to cope with perceived threats or vulnerabilities.

Question 10

If you find that you are angry about something you cannot change, the most productive action is to:&#10;A) Release the anger and forgive.&#10;B) Find a way to do something to the other person that they cannot change.&#10;C) Tell everyone how angry you are.&#10;D) None of the above.

Accepted Answer

Releasing anger and forgiving is a productive way to deal with situations beyond your control. It helps in reducing stress and moving forward positively. Options B and C can lead to negative outcomes and do not effectively address the root cause of the anger.

Deck 3: Conflict