Deck 7: Traditional Training Methods

Question 1

Which of the following methods would be appropriate for developing skills in revenue management, as discussed in the text?

A) self-directed learning
B) apprenticeship
C) group-building methods
D) behavioral modeling

Answer 1

A

Question 2

Development of effective self-directed learning typically begins with ________.

A) writing trainee-centered learning objectives directly related to the tasks
B) conducting a job analysis to identify the tasks that must be covered
C) developing content for the learning package
D) developing an evaluation package

Answer 2

B

Question 3

Which of the following is a presentation method of training?

A) on-the-job training
B) lecture
C) simulation
D) case study

Answer 3

B

Question 4

________ is an example of a context-based learning method that is guided by companies.

A) Lecture
B) Mentoring
C) Coaching
D) A simulation

Question 5

Lecture as a presentation method ________.

A) emphasizes active trainee involvement and feedback
B) is an expensive and time-consuming way to communicate information
C) can be easily employed with large groups of trainees
D) allows for strong connection to the work environment

Question 6

________ learning focuses on well-defined competencies typically trained via lecture and online methods.

A) Guided competency
B) Social competency
C) Guided contextual
D) Social contextual

Question 7

Which of the following methods is/are the most commonly used in organizations?

A) online or computer-based
B) virtual classroom
C) blended learning
D) instructor-led classroom training
E) mobile learning

Question 8

Which of the following is not characteristic of case studies?

A) They often depict realistic situations.
B) They allow trainees to analyze situations and make recommendations.
C) They allow trainees to act out skills.
D) Trainees' recommendations are hypothetical.

Question 9

Which of the following statements is true of business games?

A) Business games are non-competitive.
B) Trainees know for certain the consequences of their actions.
C) A role play is the most common type of business game.
D) Several alternative courses of action are available to trainees.

Question 10

Vicarious reinforcement is most relevant to ________.

A) simulations
B) behavior modeling
C) case studies
D) lectures

Question 11

Which of the following methods allows employees to take responsibility for all aspects of learning?

A) self-directed learning
B) adult learning
C) apprenticeship
D) informal learning

Question 12

Which of the following requires the least amount of participation from trainees?

A) apprenticeship
B) case study
C) simulation
D) audiovisual instruction

Question 13

________ learning focuses on context-dependent knowledge and skills learned via social media and informal interactions through others.

A) Guided competency
B) Social competency
C) Guided contextual
D) Social contextual

Question 14

Suppose you would like to a train a group of managers to enhance their skill in providing employee feedback. Which of the following methods would be least appropriate?

A) case study
B) role play
C) lecture and discussion
D) adventure learning

Question 15

Which of the following is not a variation of the lecture method discussed in the text?

A) team teaching
B) guest speakers
C) guided conceptual inquiry
D) student presentations

Question 16

A case study ________.

A) is a training method that replicates the physical equipment
B) includes a description about how employees or an organization dealt with a difficult situation
C) involves assisting a certified tradesperson
D) involves observing peers performing a case and then trying to imitate their behavior

Question 17

Which of the following involves assisting a certified tradesperson at a work site?

A) an apprenticeship
B) a simulation
C) a business game
D) a role play

Question 18

Which of the following is the first stage of an experiential learning training program?

A) taking part in a behavioral simulation
B) analyzing the activity
C) gaining conceptual knowledge and theory
D) connecting theory with the activity

Question 19

Which of the following statements is most true of on-the-job training (OJT)?

A) It is formal because it should be planned.
B) OJT cannot be used for training newly hired employees.
C) Skills learned through OJT are easily transferred to the job.
D) OJT results in higher audiovisual costs.

Question 20

________ is based on the principles of social learning theory.

A) Behavior modification
B) Simulation
C) Behavior modeling
D) Social-media learning

Question 21

Social-contextual learning consists of formal training activities designed by a company.

Question 22

Behavior modeling is more appropriate for teaching factual information than interpersonal skills.

Question 23

A case study is inappropriate for developing higher-order intellectual skills, such as analysis, synthesis, and evaluation.

Question 24

Business games mimic the competitive nature of business.

Question 25

Six Sigma and Kaizen involve principles of ________.

A) adventure learning
B) action learning
C) vicarious reinforcement
D) social learning theory

Question 26

________ is a process that involves a small group working on real problems.

A) Action learning
B) Adventure learning
C) Cross training
D) Guided team self-correction

Question 27

Context-based learning is unique to an employee's needs.

Question 28

Consider guided-competency learning, social-competency learning, guided-contextual learning, and social-contextual learning. Fewer and fewer companies are using training methods from each of these four quadrants.

Question 29

Competency-based learning may occur through job experiences.

Question 30

In a role play, trainees practice their technical skills.

Question 31

The first and the most important step in choosing a training method is to identify the ________.

A) cost
B) learning objective
C) availability of resources
D) time required to complete training

Question 32

According to the 70-20-10 model, approximately 20 percent of learning occurs through formal classroom experiences.

Question 33

________ involves training teams how to share information and make decisions.

A) Cross training
B) Team sharing training
C) Coordination training
D) Guided team self-correction

Question 34

According to the 70-20-10 model, the majority of learning should be guided by the employee as opposed to the organization.

Question 35

________ refers to training that a team manager receives that focuses on ways to resolve conflict within the team.

A) Guided team self-correction
B) Scenario-based training
C) Team-leader training
D) Cross training

Question 36

Presentation methods promote active participation among trainees.

Question 37

If companies have a limited budget for developing new training methods, the most appropriate hands-on training method would be what?

A) simulation
B) team training
C) on-the-job training (OJT)
D) action learning

Question 38

________ best prepares team members to step in and take the place of a member who may temporarily leave the team.

A) Guided team self-correction
B) Cross training
C) Coordination training
D) Temporary team training

Question 39

Which of the following statements is true?

A) There is considerable overlap between learning outcomes across the training methods.
B) Group-building methods focus solely on team learning and not on individual learning.
C) Presentation methods lead to better transfer than hands-on methods.
D) Companies that have a larger budget should choose a presentation method over a hands-on method.

Question 40

A potential disadvantage of a panel lecture format is that trainees who are relatively naive about a topic may have difficulty understanding important points.

Question 41

Typically, on-the-job training (OJT) is unstructured and inconsistent. Identify best practices to structure OJT to enhance its effectiveness.

Question 42

Identify the characteristics of effective modeling displays.

Question 43

On-the-job training is considered informal because it does not occur as part of a formal classroom program.

Question 44

One of the most significant advantages of on-the-job training (OJT) is that bad habits are rarely passed on.

Question 45

In self-directed learning, trainers do not control instruction.

Question 46

To support self-directed learning, Best Buy rewards virtual "badges" when employees complete training that is necessary for their current career stage.

Question 47

Role plays can be a component of behavioral modeling.

Question 48

Group-building methods focus on individual and team learning.

Question 49

Presentation methods are generally more effective than hands-on methods.

Question 50

Adventure learning often results in high transfer of training.

Question 51

Apprenticeships are most common for white-collar positions.

Question 52

On-the-job training is typically more passive than classroom training.

Question 53

In behavior modeling, key behaviors are typically performed in a specific order.

Question 54

Identify strategies to enhance role plays.

Question 55

The average annual wage for an apprentice is $50,000.

Question 56

Describe the 70-20-10 model and its implications for training.

Question 57

Apprenticeships provide guarantees that jobs will be available to trainees when a program is completed.

Question 58

It is generally considered best practice for role plays to be unstructured to enhance contextual learning.