Deck 3: Managing Teams and Groups

Question 1

According to West (2008)a military combat unit or an emergency surgical team is known as what type of team?

A)advice and involvement team
B)action and negotiation team
C)project and development team
D)production and service team

Answer 1

B

Question 2

What was an effect of Solomon Asch's experiments on the subjects?

A)The subjects would ensure that their group always had the correct answer before answering.
B)The subjects quickly realized that someone was playing a joke on them and stopped the experiment.
C)Even if the subject knew the groups answer was incorrect,they would still agree with their groups answer.
D)The subjects would disagree with their group and offer their own answer,which they knew was correct.

Answer 2

C

Question 3

According to West (2008)a research team is known as what type of team?

A)advice and involvement team
B)action and negotiation team
C)project and development team
D)production and service team

Answer 3

C

Question 4

Which of the following conducted simple but remarkable research on conformity in the 1950s?

A)Max Weber
B)Solomon Asch
C)Carl Rogers
D)Henry Mintzberg

Question 5

Which of the following researchers coined the term 'groupthink'?

A)Solomon Asch
B)Irving Janis
C)Karl Weick
D)Sigmund Freud

Question 6

A ______ refers to a group that has specifically been selected and recognized within the organization

A)informal group
B)in-group
C)formal group
D)out-group

Question 7

According to Peter Frost (2003),the people who take on the emotional pain of others,and act like emotional sponges for the benefit of the whole organization,are known as ______.

A)emotional sponges
B)emotional handlers
C)toxic sponges
D)toxic handlers

Question 8

Ryan,the manager,asked staff that he was displeased with to choose a goldfish to represent themselves,then he would feed that goldfish to his piranha.According to Frost and Robinson (1999),Ryan was ______.

A)a dysfunctional manager
B)an evil manager
C)spreading toxic emotions at work
D)spreading hatred at work

Question 9

When people in an organization begin to form cliques,and their group identity becomes so strong that they include and exclude people based on whether they fit the group's bias and perceptions is called ______.

A)'team dynamics'
B)'racism'
C)'in-group bias'
D)'team bonding'

Question 10

According to West (2008)a management decision making committee is known as what type of team?

A)advice and involvement team
B)action and negotiation team
C)project and development team
D)production and service team

Question 11

According to West (2008)a sales team or a team of consultants is known as what type of team?

A)advice and involvement team
B)action and negotiation team
C)project and development team
D)production and service team

Question 12

What is a common outcome of social facilitation upon people performing simple tasks?

A)On simple tasks,people will lower their level of performance in the presence of others.
B)On simple tasks,people will increase their level of performance in the presence of others.
C)People can only ever perform simple tasks in the presence of others.
D)People can only perform complex tasks in the presence of others.

Question 13

In your textbook,a team without barriers to entry or exit is known as what?

A)closed group
B)informal group
C)formal group
D)open group

Question 14

Teams and groups differ in a subtle way.The difference is that ______.

A)a team is made up of two or more people
B)members of a team are trying to achieve similar goals
C)members of a team are bound together through a psychological contract
D)there is no difference between a team and a group

Question 15

According to your textbook why do people form teams?

A)survival by numbers
B)a sense of belongingness
C)a sense of identity
D)all of these

Question 16

The ______ theory states that the strength of ties between people,their spatial closeness,and the size of the group affects the quality and richness of communication in groups.

A)social impact
B)stakeholder
C)strength of character
D)affective forecasting

Question 17

The phenomenon whereby members of a group overlook or disregard problems so as to maintain group cohesion and harmony is termed ______?

A)group cohesion
B)harmony
C)groupthink
D)social loafing

Question 18

The phenomenon whereby members of a group exert less effort on a given task,than if those people were working as individuals,is known as ______.

A)social facilitation
B)social loafing
C)groupthink
D)in-group bias

Question 19

What is a common outcome of social facilitation upon people performing complex tasks?

A)On complex tasks,people will lower their level of performance in the presence of others.
B)On complex tasks,people will increase their level of performance in the presence of others.
C)People can only ever perform complex tasks in the presence of others.
D)People can only ever perform complex tasks alone.

Question 20

Which of the following is NOT a characteristic of closed groups?

A)Entry to the team is restricted.
B)They are barriers to exit.
C)There are limitations to maintaining membership.
D)none of these

Question 21

Which of the following is characteristic of a virtual team?

A)People operate across time,space and organizational boundaries.
B)They use computer mediated communications.
C)People can also meet face to face.
D)all of these

Question 22

Which one of the following statements is NOT true about conflict?

A)Conflict might occur when people have different interests.
B)Conflict might occur when people have the same interests.
C)Conflict might occur when access to resources is limited.
D)None of these,they are all true.

Question 23

The ______ style for managing conflict ensures one's own self interests are met at the expense of others.

A)forcing
B)compromise
C)collaborative problem solving
D)accommodating

Question 24

The ______ refers to those members of one's group or organization that are treated differently and inequitably compared to others in one's group or organization.

A)stereotypical group
B)in-group
C)out-group
D)diverse group

Question 25

Conflict is said to be ______ when members form their own subgroups within the team

A)dysfunctional
B)functional
C)managed
D)controlled

Question 26

The ______ style for managing conflict ensures other's interests are met at the expense of one's own self interests

A)forcing
B)compromise
C)collaborative problem solving
D)accommodating

Question 27

Michael West (2008)argued that team development should be viewed more as ______,than as stages

A)an evolutionary process
B)a positive spiral of development
C)a process of reflexivity
D)all of these

Question 28

Which of the following is NOT one of Belbin's team roles?

A)the surveyor
B)the implementer
C)the specialist
D)the plant

Question 29

Which one of the following is NOT part of Peter Frost's toxic emotions?

A)insensitivity
B)ingratitude
C)inevitability
D)infidelity

Question 30

Why do people form groups? How do teams differ to groups,and what are some of the major problems associated with teamwork? How can such problems be minimized?

Question 31

Explain Tuckman and Jensen's stages of team development model.What are its strengths and weaknesses,and what other models of team development are available?

Question 32

The concern with how groups form,their structure,size,processes,and how they function is known as ______.

A)group process theory
B)teaming
C)storming
D)group dynamics

Question 33

The ______ style for managing conflict ensures there is a high concern for the self and others,and a win/win outcome is sought.

A)forcing
B)compromise
C)collaborative problem solving
D)accommodating

Question 34

Which one of the following are part of Tuckman and Jensen's (1977)stages of group development?

A)forming,storming,motivating
B)forming,norming,conforming
C)forming,norming,performing
D)none of these

Question 35

If a team is able to understand what is being done,who is doing it,and what peoples' roles and responsibilities are,then they are said to have reached the ______ stage of team development

A)performing
B)storming
C)norming
D)adjourning