Deck 10: Engaging and Empowering Ethical Employees

Question 1

___________ justice is associated with fair decision-making processes.

A) procedural
B) informational
C) interactional
D) distributive
E) none of the above

Answer 1

A

Question 2

Employee ____________ is an emotional bond or attachment an employee has to the work task,organization and its members.

A) morality
B) motivation
C) engagement
D) empowerment
E) none of the above

Answer 2

C

Question 3

The most essential moral value,____________,is positively associated with employee engagement and occurs when employees perceive fairness in decisions associated with organizational policies,procedures and outcomes.

A) honesty
B) justice
C) patience
D) compassion
E) none of the above

Answer 3

B

Question 4

Developmental psychologist Abraham Maslow differentiated five categories of _______ that every individual has.

A) management styles
B) morals
C) virtues
D) needs
E) hierarchies

Question 5

___________ justice is associated with the way outcomes are allocated.

A) procedural
B) informational
C) interactional
D) distributive
E) none of the above

Question 6

High levels of employee performance and satisfaction,according to Daniel Pink,result from employees driven to meet basic needs including ___________ (self-direction),mastery (continually learning and creating new things),and purpose (work is a personal cause or mission).

A) autonomy
B) hierarchy
C) authority
D) responsibility
E) none of the above

Question 7

Frederick Herzberg's work exploring employee motivation suggests that job satisfaction can be described in which of the following ways?

A) linear, in that the presence of some factors results in satisfaction and their lack results in dissatisfaction
B) factors contributing to satisfaction are separate and distinct from those contributing to dissatisfaction
C) motivation factors and hygiene factors contribute equally to good working environments
D) all of the above
E) none of the above

Question 8

Which of the following is not among the factors impacting job dissatisfaction?

A) quality of supervision
B) relationship with boss
C) the work itself
D) relationship with peers
E) none of the above

Question 9

Many managers falsely continue to assume that the best way to motivate employees is through _____________ and the threat of disciplinary action.

A) job enrichment
B) recognition
C) achievement
D) financial rewards
E) none of the above

Question 10

Among the most important features employees want in a job are all but which of the following?

A) job security
B) benefits
C) compensation
D) opportunities to use skills
E) none of the above

Question 11

The work of which theorist complements Maslow's hierarchy of needs,emphasizing the importance of employees experiencing a need for affiliation and achievement,and adds the element of a need for power or authority?

A) Jeffrey Skilling
B) David McClelland
C) Abraham Maslow
D) Frederick Herzberg
E) none of the above

Question 12

Which of the following behaviors is/are associated with employee perceptions of organizational injustice?

A) deviant and retaliatory behaviors from employees
B) de-motivation
C) disengagement
D) all of the above
E) none of the above

Question 13

Which of the following is not among the factors impacting job satisfaction?

A) achievement
B) recognition
C) base wage or salary
D) growth
E) none of the above

Question 14

Job dissatisfaction factors,called _____________,are related to a bad working environment.

A) motivation factors
B) hygiene factors
C) Maslow's factors
D) Herzberg's factors
E) none of the above

Question 15

Individuals typically prioritize __________ over social needs,according to Maslow's hierarchy.

A) self-actualization
B) physiological
C) self-esteem
D) all of the above
E) none of the above

Question 16

Individuals typically prioritize __________ over self-actualization needs,according to Maslow's hierarchy.

A) physiological
B) self-esteem
C) safety
D) all of the above
E) none of the above

Question 17

Job satisfaction factors,called _____________,are related to what people do at work.

A) motivation factors
B) hygiene factors
C) Maslow's factors
D) Herzberg's factors
E) none of the above

Question 18

Scholars distinguish among four forms of organizational justice: procedural,informational,interactional and ___________ justice.

A) fair
B) engaged
C) distributive
D) autonomous
E) none of the above

Question 19

___________ justice is associated with the way information is conveyed.

A) procedural
B) informational
C) interactional
D) distributive
E) none of the above

Question 20

___________ justice is associated with fair treatment of employees.

A) procedural
B) informational
C) interactional
D) distributive
E) none of the above

Question 21

Open book management is a technique whereby managers share __________________:

A) pay levels for all employees to ensure transparency
B) conflict resolution to ensure effective teamwork
C) financial and operational information to allow employees to make better informed decisions
D) their office space to ensure they are approachable
E) none of the above

Question 22

The team ___________ process described in the chapter helps access each member's unique knowledge and helps generate solutions with the highest likelihood of achieving superior performance.

A) pinch theory
B) constructive conflict
C) problem-solving
D) strategic planning
E) none of the above

Question 23

Employee _________ refers to an emotional connection to the job task,work unit,or organization.

A) empowerment
B) engagement
C) virtue
D) flow
E) none of the above

Question 24

The type of worker known as a "fence-sitter" is characterized by which of the following traits?

A) can-do attitude
B) meets performance expectations
C) work is a nuisance
D) managers are ignorant
E) none of the above

Question 25

Every work unit is a team or small ____________,which has implications for the way its members work together.

A) community
B) department
C) division
D) function
E) none of the above

Question 26

The technique known as _________ is a particularly powerful team-based management method for aligning different types of employees and uncovering employee and organizational strengths.

A) open book management
B) appreciative inquiry
C) strategic planning
D) problem-solving
E) none of the above

Question 27

The best way to manage adversarial employees includes ____________ supervision.

A) hands-off
B) close
C) inconsistent
D) harsh
E) none of the above

Question 28

According to Lips-Wiersma and Morris,the four sources of meaningful work include serving others,unity with others,_____________,and expressing one's full potential.

A) developing and becoming self
B) working independently
C) working diligently
D) all of the above
E) none of the above

Question 29

Plans involving ____________,like the Scanlon-type plans,delegate institutional responsibility and accountability for improving operations to employee teams.

A) gainsharing
B) conflict resolution
C) team-building
D) salary caps
E) none of the above

Question 30

Workplace _________ is defined as repeated verbal abuse or abusive conduct that is threatening,humiliating and intimidating and interferes with work.

A) bullying
B) sexual harassment
C) injustice
D) badgering
E) none of the above

Question 31

The type of worker known as a "go-getter" is characterized by which of the following traits?

A) task-oriented
B) a job is a job
C) meet performance expectations
D) managers are ignorant
E) none of the above

Question 32

Representing over 25 years of study,the Gallup Organization's data suggests that the single most important factor that talented employees want most from the workplace was:

A) high salary
B) family balance
C) an excellent manager
D) nice colleagues
E) none of the above

Question 33

Which of the following is/are not among the characteristics of members of effective teams?

A) trust one another
B) engage in constructive conflict
C) always agree
D) personally commit to goal accomplishment 4) are accountable for their behaviors

Question 34

Which of the following is/are not among the strategies for managing "go-getter" employees?

A) empowerment
B) assigning independent work or work with other go-getters
C) close supervision
D) all of the above
E) none of the above

Question 35

Employee _________ refers to giving employees decision-making authority,which can be further solidified with an ownership stake in the organization.

A) empowerment
B) engagement
C) virtue
D) flow
E) none of the above

Question 36

The type of worker known as an "adversarial" is characterized by which of the following traits?

A) task oriented
B) enjoy working
C) a job is a job
D) meet performance expectations
E) none of the above

Question 37

Empowerment techniques include all but which of the following,along with providing employees the authority to make decisions?

A) delegating specific tasks
B) providing access to relevant information
C) consistently close supervision
D) allocating appropriate resources and funds
E) none of the above

Question 38

The factor that serves as the foundation for effective team performance is:

A) trust
B) fair pay
C) hierarchy
D) diversity
E) none of the above

Question 39

The __________ technique is a useful tool for preventing team conflicts from escalating,and involves a 10-step planned reconciliation process.

A) constructive conflict
B) pinch theory
C) solution theory
D) conflict resolution
E) none of the above

Question 40

____________ work is typically defined as spending time at work to achieve something that is personally desirable.

A) Autonomous
B) Meaningful
C) Just
D) all of the above
E) none of the above

Question 41

Generally,employees with a high need for power are motivated by collegial work environments.

Question 42

Producer,consumer,and employee _________ are an alternative communal way to govern a business and raise capital,and involve pooling capital and resources for mutual benefit.

A) profit sharings
B) ESOPs
C) cooperatives
D) pensions
E) none of the above

Question 43

Empowering all types of employees,"go-getters," "fence-sitters," and "adversarials," is helpful to ensure employee engagement across the organization.

Question 44

Engaged employees are less likely to report ethical misconduct,because they have a strong sense of loyalty to their coworkers.

Question 45

Employers must first meet low-level,basic needs before they can address higher-level needs associated with employee engagement.

Question 46

Profit sharing has been shown to be associated with all but which of the following?

A) employee cooperation
B) turnover
C) productivity
D) wage disparity
E) profits

Question 47

Correcting low wages is ethical and helps to eliminate job dissatisfaction.

Question 48

The phenomenon Mihaly Csikszentmihalyi refers to as "flow" describes the idea that work can engage one's entire self - mind,body,emotion and spirit.

Question 49

Employees are more willing to help coworkers who have heavy workloads or are struggling with work-related problems when they themselves have been treated unfairly and without integrity.

Question 50

Better wages motivate employees to work harder and smarter over an extended period of time.

Question 51

Generally,employees with a high need for achievement are motivated by challenging work.

Question 52

Daily performance reflections among empowered team members typically lead to redundancy and fatigue.

Question 53

Research indicates that top-down,one-way communication and decision-making processes discourage employees from being passive and reactive,rather than proactive.

Question 54

Employee _________ give employees the right to purchase a specific number of company shares at a fixed price by a particular future date,typically ten years.

A) profit sharings
B) stock options
C) pensions
D) all of the above
E) none of the above

Question 55

Adversarial employees have leadership skills,which if redirected away from the wrong ends,can allow them to become go-getters.

Question 56

In the name of fairness,systems designed to control performance should be imposed in the same way throughout the organization.

Question 57

Harmony must be preserved for teams to function effectively,even if it is artificial.

Question 58

The relationship between job satisfaction is quite simple - happy employees always work hard in order to maintain their position.

Question 59

Higher wages always lead to a more satisfied workplace.

Question 60

Though employee empowerment is important,it is unwise to delegate any managerial responsibilities and accountabilities.

Question 61

Describe the different techniques for managing go-getters,fence sitters,and adversarials.

Question 62

In successful organizations,profit sharing can replace base pay.

Question 63

Discuss the factors research consistently finds as most important to employees when considering what they want out of their work.

Question 64

Discuss the steps and advantages involved in the team problem-solving process.

Question 65

Describe the categories included in Maslow's hierarchy of needs,and provide an example from the organizational context at each level.