Deck 7: Organization,teamwork,and Communication

Question 1

Which of the following does an organizational chart display?

A)Shared values
B)Shared beliefs
C)Plant layouts
D)Assembly lines
E)Staff relationships

Answer 1

E

Question 2

Which of the following is a disadvantage of job specialization?

A)It makes the process of training employees complex.
B)It causes waste of time as employees keep shifting roles.
C)It can lead to dissatisfaction and boredom among employees if overly done.
D)It adversely affects the efficiency of employees in a particular job.
E)It restricts an organization from outsourcing employees.

Answer 2

C

Question 3

Multidivisional structure is the simplest organizational structure that is based on direct lines of authority extending from the top executive to the lowest level employees of an organization.

Answer 3

False

Question 4

18th-century economist Adam Smith illustrated improvements in efficiency in manufacturing units through the application of:

A)standardization.
B)specialization.
C)crowdsourcing.
D)decentralization.
E)downsizing.

Question 5

Which of the following is an advantage of job specialization?

A)It allows workers to specialize in a variety of skills.
B)It enables workers to perform their work more quickly and efficiently.
C)It can never lead to dissatisfaction and boredom among employees.
D)It completely eliminates the need for departmentalization within an organization.
E)It requires employees to perform more than one task within a firm.

Question 6

Horizontal communication involves the traditional flow of information from upper organizational levels downward.

Question 7

_____ refers to a firm's shared values,beliefs,traditions,philosophies,rules,and role models for behavior.

A)Organizational chart
B)Centralization
C)Organizational culture
D)Organizational structure
E)Business record

Question 8

What is the rationale for specialization?

A)Duplication
B)Centralization
C)Accountability
D)Efficiency
E)Transparency

Question 9

_____ is the division of labor into small,specific tasks and the assignment of employees to do a single task.

A)Specialization
B)Job rotation
C)Crowdsourcing
D)Outsourcing
E)Centralization

Question 10

_____ is the grouping of jobs into working units usually called units,groups,or divisions.

A)Downsizing
B)Specialization
C)Nearshoring
D)Departmentalization
E)Centralization

Question 11

Which of the following is true of organizational culture?

A)Organizational culture exists only in large organizations that have more than 500 employees.
B)Organizational culture is different from corporate culture.
C)Organizational culture is more commonly expressed informally.
D)Organizational culture cannot be expressed formally through mission statements,memos,or manuals.
E)Organizational culture is a visual display of an organizational structure,lines of authority,and staff relationships.

Question 12

Which of the following statements is true about organizational structure?

A)It is only applicable to formal organizations.
B)It is the arrangement or relationship of positions within an organization.
C)It is usually not seen in government and nonprofit organizations.
D)It does not require any planning in small organizations.
E)It remains the same even as a company grows in size.

Question 13

Which of the following is a primary function of an organizational chart?

A)It lists the financial assets of an organization.
B)It depicts the processes involved in the assembly line of an organization.
C)It is a visual display of the organizational structure.
D)It is essentially designed to help customers track their products.
E)It is a visual display of a firm's shared values and philosophies.

Question 14

Which of the following statements is true about an organizational chart in the context of organizational structure?

A)It only lists the financial assets of an organization.
B)It is essentially designed for the customers of an organization.
C)It can only be accessed by the owners of an organization.
D)It gives information about an organization's chain of command.
E)It cannot represent the evolution or growth of an organization.

Question 15

The more complex organizations become,the less they need to develop formal structures to function efficiently.

Question 16

Disadvantages of product departmentalization are that it duplicates functions and does not focus on an organization's overall objectives.

Question 17

Identify a true statement about organizational culture?

A)It is absent in small organizations.
B)It can only be communicated formally.
C)It can only be seen in nonprofit organizations.
D)It is reflected in an organization's relationships with stakeholders.
E)It does not encompass employee behavior and ways of dealing with problems.

Question 18

Which of the following is a means of informally expressing an organization's culture?

A)Ceremonies
B)Code of ethics
C)Mission statement
D)Manuals
E)Employee dress codes

Question 19

A wide span of management works best when a manager and subordinates are not in close proximity.

Question 20

Which of the following is a formal expression of an organization's culture?

A)Dress codes
B)Extracurricular activities
C)Codes of ethics
D)Grapevine
E)Work habits

Question 21

_____ is the principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome.

A)Accountability
B)Specialization
C)Decentralization
D)Bureaucracy
E)Enforceability

Question 22

Small businesses commonly employ:

A)line departmentalization.
B)customer departmentalization.
C)functional departmentalization.
D)product departmentalization.
E)geographical departmentalization.

Question 23

Which of the following is a drawback of centralization?

A)It fails to delegate responsibility for carrying out daily and routine procedure to lower level employees.
B)It is ineffective when the decisions to be made are risky.
C)It results in a flat organizational structure.
D)It requires lower-level managers to have strong decision-making skills.
E)It may take long for an organization as a whole to implement decisions and respond to changes on a regional scale.

Question 24

Red Finch Products Inc.groups employees based on whether they are going to handle the sales account of a wholesale customer,regular consumer,first-time buyer,or a one-time buyer.Which of the following methods of departmentalization is the company using?

A)Product departmentalization
B)Geographical departmentalization
C)Functional departmentalization
D)Customer departmentalization
E)Process departmentalization

Question 25

Which of the following is true of decentralization?

A)It concentrates the decision-making authority at the top.
B)It is highly effective for businesses where risky decisions are to be made.
C)It reduces an organization's ability to react to changes quickly.
D)It isolates lower-level managers from decision making.
E)It is characteristic of organizations that operate in complex environments.

Question 26

A company that has departments for marketing,finance,personnel,and production is organized by:

A)product.
B)function.
C)territory.
D)customer.
E)geographic region.

Question 27

Which of the following concepts deals with giving employees the power to make commitments and use resources to accomplish the assigned tasks?

A)Delegation of authority
B)Accountability
C)Downsizing
D)Centralization
E)Specialization of tasks

Question 28

Which of the following is an advantage of product departmentalization?

A)It avoids duplication of functions.
B)It emphasizes the achievement of an organization's overall objectives rather than a product itself.
C)It eliminates functional activities within a department.
D)It simplifies decision making and helps coordinate all activities related to a product.
E)It allows an organization to effectively share resources between two or more product departments.

Question 29

The extent to which authority is delegated throughout an organization determines its:

A)unity of command.
B)degree of centralization.
C)locus of control.
D)economies of scale.
E)level of standardization.

Question 30

If the type of departmentalization used by an organization tends to emphasize departmental units rather than the organization as a whole and decision making is slow,then these would be weaknesses indicative of _____ departmentalization.

A)geographical
B)functional
C)product
D)customer
E)process

Question 31

Which of the following is a similarity between customer departmentalization and geographical departmentalization?

A)They both prohibit specialization.
B)They both group jobs according to a customer's geographic location.
C)They both do not focus on an organization as a whole.
D)They both require minimal administrative staff to coordinate operations.
E)They both cannot be used in large organizations.

Question 32

An electronic company has a computer electronics division,telecommunications equipment division,and kitchen appliances division.Which of the following methods of departmentalization does the company use to structure its organization?

A)Product departmentalization
B)Geographical departmentalization
C)Functional departmentalization
D)Customer departmentalization
E)Process departmentalization

Question 33

A software company that has different representatives to assist business clients and individual clients is organized by _____.

A)processes
B)products
C)geographical regions
D)functions
E)customers

Question 34

_____ is usually preferred when the decisions of a company are very risky and low-level managers lack decision-making skills.

A)Liberalization
B)Delegation of authority
C)Centralization
D)Employee empowerment
E)Specialization

Question 35

Which of the following statements is true about delegation of authority in the context of an organization?

A)It does not relieve a superior of accountability for a delegated job.
B)It does not give employees the power to make decisions about using resources to accomplish assigned tasks.
C)It does not hold an employee to whom the authority was delegated accountable for the results of a task.
D)It is meant to put additional pressure and burden on managers who are delegating tasks to subordinates.
E)It is a concept popular only in small businesses and sole proprietorships.

Question 36

Which of the following is a disadvantage of geographical departmentalization?

A)It focuses on an organization as a whole rather than emphasizing on departmental units.
B)It prohibits specialization among employees.
C)It results in duplication of tasks.
D)It is limited to small organizations.
E)It is inefficient when businesses want to quickly respond to regional customers.

Question 37

An airlines company having different departments for frequent travelers and occasional travelers illustrates _____ departmentalization.

A)product
B)functional
C)geographical
D)seniority
E)customer

Question 38

Razor Automobiles Inc.has slightly different versions of the same car for the American,European,and Asian markets.Its employees are grouped into divisions based on the market they have been assigned.This is an example of _____.

A)demographic departmentalization
B)geographical departmentalization
C)functional departmentalization
D)customer departmentalization
E)process departmentalization

Question 39

_____ is the obligation placed on employees through delegation to perform assigned tasks satisfactorily.

A)Hierarchy
B)Specialization
C)Transparency
D)Responsibility
E)Bureaucracy

Question 40

Multinational corporations often use a geographical approach to departmentalization because:

A)they lack resources.
B)of vast differences between different regions.
C)they want to avoid duplication of tasks.
D)they require a small administrative staff.
E)of their ability to standardize products and services.

Question 41

A disadvantage of line structures is that they:

A)lack a clear chain of command.
B)make decision making excessively complicated for managers.
C)provide no direct lines of authority.
D)create work duplication and confusion.
E)require managers to possess a wide range of knowledge and skills.

Question 42

In the context of different forms of organizational structure,which of the following is true of line structure?

A)It has an ambiguous chain of command.
B)It slows down decision making.
C)It is the simplest organizational structure.
D)It requires managers to specialize in any one particular skill.
E)It is common in large,multinational organizations.

Question 43

Which of the following statements accurately describes the difference between tall and flat organizations?

A)Tall organizations have lower administrative costs when compared to flat organizations.
B)Tall organizations have a narrow span of management,whereas in flat organizations the span of management is wide.
C)Communication is faster in tall organizations when compared to flat organizations.
D)Flat organizations employ more number of managers compared to tall organizations.
E)Managers in tall organizations spend more time supervising and working with subordinates when compared to managers in flat organizations.

Question 44

Which of the following statements is true about organizational layers?

A)The more layers in an organization,the lower its administrative costs.
B)The more layers in an organization,the flatter its organizational structure.
C)The more layers in an organization,the wider its span of management.
D)The more layers in an organization,the slower the communication.
E)The more layers in an organization,the lesser the number of managers.

Question 45

Which of the following statements is true about span of management?

A)According to experts,top managers should directly supervise more than 10 to 20 people.
B)A narrow span of management exists when a manager directly supervises a large number of subordinates.
C)Wide spans of management work well when a manager has many responsibilities in addition to the supervision and faces many problems.
D)Wide spans of management are more common in decentralized firms,whereas narrow spans of management are typical in centralized organizations.
E)In narrow spans of management,the level of interaction between superiors and subordinates is usually low.

Question 46

Span of management refers to the:

A)number of subordinates reporting to a manager.
B)experience,in terms of years,of managers in a company.
C)duration of time required for an employee to get promoted to a manager's position.
D)number of roles that the management of an organization performs.
E)number of managers working at the top management of an organization.

Question 47

An organizational form that is based on direct lines of authority from the top executive to the lowest level of employees is called a:

A)line structure.
B)web structure.
C)line-and-staff structure.
D)matrix structure.
E)multidivisional structure.

Question 48

Which of the following statements is true about the line-and-staff structure?

A)It allows line managers to focus on their expertise in the business operation.
B)It creates work duplication.
C)It eliminates the problem of overstaffing.
D)It provides clear and unambiguous lines of communication.
E)It gives staff managers direct authority over line managers.

Question 49

Which of the following is an advantage of multidivisional structures?

A)They make it easy to realize economies of scale that result from grouping functions together.
B)They completely eliminate work duplication among different divisions.
C)They are the simplest form of organizational structure.
D)They are highly effective when standardized products are required.
E)They allow divisional and department managers to specialize.

Question 50

Multidivisional structures:

A)are less likely to provide products that meet the needs of customers.
B)organize departments into larger groups called divisions.
C)bring together specialists from various divisions to work on a single project.
D)make decision making slower.
E)are traditional and less innovative.

Question 51

Which of the following is a disadvantage of line-and-staff structures?

A)They result in both line and staff managers performing the same functions or tasks.
B)They are limited to small organizations.
C)They allow staff managers to have direct authority over line managers.
D)They create ambiguous lines of communication.
E)They fail to allow managers to have direct authority over subordinates in their own departments.

Question 52

Which of the following is a disadvantage of a multidivisional structure?

A)It does not permit delegation of decision-making authority.
B)It slows down decision making.
C)It inevitably creates work duplication.
D)It does not allow divisional and department managers to specialize.
E)It fails to create products that meet the needs of particular customers.

Question 53

Organizational layers,in the context of assigning responsibility in an organization,refer to the levels of:

A)management in the organization.
B)stakeholders present outside the organization.
C)tests that a job applicant has to go through to be hired.
D)stakeholders present within the organization itself.
E)communication that an employee has to go through on a normal work day.

Question 54

Which of the following is an advantage of decentralization?

A)It does not require low-level managers to be highly skilled in decision making.
B)It is highly effective when risky decisions have to be made.
C)It allows businesses to improve their responsiveness and enhance creativity.
D)It increases the levels of management within an organization.
E)It results in a tall organizational structure.

Question 55

A narrow span of management is appropriate when:

A)superiors and subordinates are not in close proximity.
B)managers have few responsibilities other than supervision.
C)interactions between superiors and subordinates are not frequent.
D)subordinates are highly competent.
E)managers face few problems.

Question 56

In Red Bridge Infrastructure,specialists from different departments are deployed together to form a project team and work on a single project,such as building a bridge or restoring a road.As a result,employees have to report to their functional managers as well the concerned project managers.Thus,Red Bridge Infrastructure is using a _____.

A)multidivisional structure
B)line structure
C)line-and-staff structure
D)matrix structure
E)web structure

Question 57

When an organization has a structure in which decision-making authority is delegated as far down the chain of command as possible,it is said to be exercising:

A)bureaucracy.
B)hierarchy.
C)downsizing.
D)overspecialization.
E)decentralization.

Question 58

An advantage of line structure in organizations is that it:

A)has a clear chain of command.
B)gives all employees the power to veto a decision,irrespective of hierarchy.
C)allows managers facing a decision to consult any and as many superiors as they wish.
D)does not require managers to possess a wide range of knowledge and skills.
E)works best in large organizations with many different departments.

Question 59

Gerald is the owner of a popular restaurant.He has appointed a manager who takes care of the day-to-day operations of the restaurant and reports to Gerald at the end of a week.The manager is assisted by a junior manager,who supervises the rest of the staff in the restaurant.Thus,Gerald's restaurant is using a _____.

A)matrix structure.
B)line structure.
C)line-and-staff structure.
D)multidivisional structure.
E)web structure.

Question 60

A wide span of management is appropriate when:

A)superiors and subordinates are not in close proximity.
B)managers have many responsibilities in addition to supervision.
C)interactions between superiors and subordinates are frequent.
D)subordinates are highly competent.
E)problems are common.

Question 61

Which of the following is an advantage of a matrix structure?

A)It provides a clear chain of command to employees.
B)It eliminates the problem of intersecting lines of authority.
C)It is the least expensive method to organize a business.
D)It is the simplest form of organizational structure.
E)It provides flexibility,enhanced cooperation,and creativity.

Question 62

Which of the following organizational structures is also called a project management structure?

A)Web structure
B)Line structure
C)Matrix structure
D)Multidivisional structure
E)Line-and-staff structure

Question 63

Which of the following statements is true about task forces?

A)They are usually permanent.
B)They comprise members from a single functional department.
C)Their membership is usually based on organizational position rather than expertise.
D)They are responsible for routine quality checks.
E)They may occasionally comprise of individuals from outside an organization.

Question 64

In comparison to work groups,work teams:

A)have a strong,clearly focused leader.
B)have individual accountability.
C)share leadership and create collective work products.
D)discourage open-ended discussions and active problem-solving meetings.
E)measure effectiveness indirectly.

Question 65

Which of the following is a temporary group of employees,usually chosen for their expertise,responsible for bringing out a particular change?

A)Interest group
B)Committee
C)Union
D)Cooperative
E)Task force

Question 66

Project teams:

A)are permanent,informal groups that work on multiple projects.
B)are composed of individuals from one functional area.
C)recruit employees based on organizational position and hierarchy.
D)run their operation and have total control of a specific work project.
E)only solve specific quality problems.

Question 67

A _____ sets up teams from different departments,thereby creating two or more intersecting lines of authority.

A)line structure
B)multidivisional structure
C)matrix structure
D)line-and-staff structure
E)traditional structure

Question 68

Which of the following is true of matrix structures?

A)In matrix structures,employees are responsible to two managers.
B)Matrix structures are rarely temporary.
C)Matrix structures are generally inexpensive and simple.
D)In matrix structures,the problem of intersecting lines of authority is eliminated.
E)Matrix structures reduce flexibility and creativity with an organization.

Question 69

Which of the following teams consists of fairly small groups of workers brought together to address specific quality,service,or productivity problems within an organization?

A)Project teams
B)Product-development teams
C)Focus groups
D)Quality-assurance teams
E)Service providers

Question 70

Task force memberships are usually based on:

A)organizational position.
B)expertise.
C)seniority.
D)economic status.
E)hierarchy.

Question 71

Compared to work teams,work groups:

A)have shared leadership roles.
B)have a specific purpose that is different from the broader organizational mission.
C)create collective work products.
D)have individual accountability.
E)measure performance directly by assessing collective work.

Question 72

A permanent,formal group that performs a specific task is a:

A)task force.
B)committee.
C)project team.
D)cooperative.
E)focus group.

Question 73

To meet the competition in the mobile phone industry,Vibgyor Electronics Inc.has created a new project team to conceive,design,and implement a smart phone that will have some breakthrough features.The team includes specialists from various divisions,such as the computer division,software division,and television division.This project team is an example of a _____.

A)committee
B)focus group
C)quality circle
D)functional team
E)product-development team

Question 74

A _____ is a group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer.

A)labor union
B)focus group
C)functional group
D)committee
E)self-directed work team

Question 75

Which of the following statements is true of work groups?

A)They measure performance directly by assessing collective work products.
B)They share leadership roles.
C)They create individual work products.
D)They pursue objectives that are different from the broader organizational mission.
E)They have both individual and mutual accountability.

Question 76

A special type of project team that focuses on devising,designing,and implementing a new product is a:

A)product-development team.
B)committee.
C)cooperative.
D)focus group.
E)quality-assurance team.

Question 77

Which of the following is a disadvantage of matrix structures?

A)They do not permit intersecting lines of authority.
B)They provide no scope for flexibility and creativity.
C)They require employees to report to only one manager.
D)They are generally expensive and quite complex.
E)They bring together specialists from the same department.

Question 78

MB Inc.has an independent,permanent work group that develops and revises codes of ethics,suggests ways the organization can contribute toward the environment,and regularly reviews other specific issues and concerns within the organization.This is an example of a _____.

A)cooperative
B)labor union
C)committee
D)task force
E)project team

Question 79

Which of the following statements is true of work teams?

A)They do not share leadership roles.
B)They do not allow open-ended discussions or problem-solving meetings.
C)They create individual work products.
D)They measure performance directly by assessing collective work products.
E)They have individual accountability.

Question 80

Which of the following is a basis for using a matrix structure within an organization?

A)Geographic region
B)Projects
C)Products
D)Customers
E)Revenue