Deck 4: Strategic Quality Planning

Question 1

Which of the following is not an example of a strategic content variable?

A) time
B) leadership
C) quality costs
D) generic strategies
E) product development

Answer 1

E

Question 2

________ is derived from the positions that different people hold within an organization.

A) Power of expertise
B) Coercive power
C) Referent power
D) Reward power
E) Legitimate power

Answer 2

E

Question 3

Hoshin planning is a strategic content variable that results in cascading action plans desired to achieve corporate goals.

Answer 3

False

Question 4

What are content variables? Provide examples of the content variables that are considered in the strategic planning process?

Question 5

If a leader grants raises or promotions to subordinates in return for some desirable action, the leader has ________.

A) coercive power
B) legitimate power
C) reward power
D) power of expertise
E) referent power

Question 6

________ involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

A) Leading
B) Empowerment
C) Planning
D) Organizing
E) Controlling

Question 7

________ refers to the variables, definitions, components, and concepts that are included in the strategy.

A) Content
B) Process
C) Prototype
D) Paradigm
E) Criterion

Question 8

If the leader has power to punish the follower for not following rules or guidelines, the leader has ________.

A) power of expertise
B) referent power
C) legitimate power
D) coercive power
E) reward power

Question 9

________ goals are those goals that pertain to achieving a higher end that benefits not just the individual but the group.

A) Substantive
B) Deterministic
C) Congruent
D) Superordinate
E) Hierarchical

Question 10

________ often results in unintended responses, and causes the follower to rebel and attempt to even the power relationship.

A) Reward power
B) Coercive power
C) Legitimate power
D) Power of expertise
E) Referent power

Question 11

Which of the following is a knowledge skill exhibited by a leader?

A) assertiveness
B) image building
C) identifying opportunities
D) evaluation skills
E) risk taking

Question 12

A case of ________ power is the mentor who is admired by his or her protégés who want to be like the mentor.

A) reward
B) referent
C) legitimate
D) coercive
E) power of expertise

Question 13

Which of the following is not an example of a strategic process?

A) forced-choice model
B) leadership
C) Hoshin planning
D) supply chain strategy
E) product development

Question 14

________ consists of the steps for developing strategy within an organization.

A) Prototype
B) Criterion
C) Process
D) Content
E) Paradigm

Question 15

If a leader is charismatic or charming and is followed because he or she is liked, then the leader has ________.

A) referent power
B) coercive power
C) power of expertise
D) legitimate power
E) reward power

Question 16

Strategy process answers the question of what is to be contained in the strategic plan, and strategy content consists of the steps used to develop the strategy.

Question 17

The two dimensions of strategic planning are content and process.

Question 18

________ is derived from a leader's possession of special knowledge.

A) Power of expertise
B) Reward power
C) Coercive power
D) Referent power
E) Legitimate power

Question 19

Strategic planning implies planning for the short term.

Question 20

Which of the following is a communication skill exhibited by a leader?

A) time management
B) assessing the climate
C) ethics
D) evaluation skills
E) conflict management

Question 21

In the forced-choice model, the organization's position is determined by examining ________.

A) major future programs
B) major technological forces
C) key government issues
D) explicit strategies of competitors
E) broad economic assumptions

Question 22

Which of the following is not a factor considered during supply chain strategic planning? (See Figure 4-5, page 100 in text.)

A) define types of sources items
B) organize improvement of teams and projects
C) identify optimal state for the supply chain
D) implement teams and improvement projects
E) all of the above

Question 23

Legitimate power is derived from the position an individual holds in an organization.

Question 24

The acronym TQEM stands for total quality ________.

A) environmental management
B) engineering and management
C) employee management
D) energy management
E) evaluation and management

Question 25

In the forced-choice model, the environmental assessment is completed by examining ________.

A) the forecast of operational needs
B) explicit strategies of competitors
C) the statement of mission
D) interrelated set of financial and nonfinancial objectives
E) major future programs

Question 26

Superordinate goals pertain to achieving a higher end that benefits not just the individual but the group.

Question 27

A leader with coercive power grants raises and promotions to employees.

Question 28

Which of the following is a planning skill exhibited by a leader?

A) developing competence
B) structuring
C) risk taking
D) identifying opportunities
E) assertiveness

Question 29

Leading involves a power-sharing relationship between two or more individuals where the power is distributed unevenly.

Question 30

The plan-do-check-act cycle is associated with ________.

A) W. Edwards Deming
B) Walter Shewhart
C) Joseph Juran
D) Armand Feigenbaum
E) Kaoru Ishikawa

Question 31

________ means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

A) Cost evaluation
B) Task management
C) Time management
D) Commitment to quality
E) Task structuring

Question 32

Which of the following is not a factor considered during supply chain strategic planning?

A) suppliers
B) service
C) logistics
D) prices
E) products

Question 33

If a leader has power to punish the follower for not following rules or guidelines, the leader has referent power.

Question 34

Referent power is derived from personal charisma or charm.

Question 35

Commitment to quality is measured ________.

A) in decades
B) in quarters
C) in budget-cycles
D) annually
E) monthly

Question 36

Which of the following would be an example of a leader with referent power?

A) a leader who punishes rule-breakers
B) a newly appointed leader in a position of power
C) a manager who offers perks and privileges
D) an admired mentor
E) a professor in a classroom

Question 37

Which of the following is a vision skill exhibited by a leader?

A) decision making
B) identifying opportunities
C) risk taking
D) conflict management
E) time management

Question 38

Which of the following is one of the primary reasons that quality efforts have not led to gains in bottom-line results?

A) companies price high quality items too low
B) low cost items are not profitable
C) quality and profitability are negatively correlated
D) quality is the only variable that affects profitability
E) many companies implement quality incorrectly

Question 39

Reducing waste and improving environmental performance, which are consistent with lean and quality management philosophies, are linked to what business practice or variable?

A) leadership
B) sustainability
C) productivity
D) consistency
E) pricing

Question 40

Conflict management is an example of a knowledge skill exhibited by a leader.

Question 41

Commitment to quality is measured in budget cycles.

Question 42

Sustainability is the ability to meet the needs of the current generation without compromising the ability of future generations to meet their needs.

Question 43

What are the factors involved in quality improvement?

Question 44

Explain the relationship between quality and cost.

Question 45

A low-cost orientation is based on continual learning and production competence.

Question 46

Explain the five powers exhibited by a leader.

Question 47

Nothing can damage a quality improvement effort faster than management's failure to consider implementing changes that employees recommend.

Question 48

Explain the four important skills that effective leaders exhibit.

Question 49

The trait dimension of leadership deals with variables, such as height, productivity, and intelligence.

Question 50

What are the three broad categories of the PAF paradigm?

A) performance, appraisal, and functional costs
B) process, assessment, and failure costs
C) prevention, appraisal, and failure costs
D) performance, assessment, and failure costs
E) process, appraisal, and functional costs

Question 51

What is the relationship between quality and ethics?

Question 52

Acceptance of diversity is an example of a vision skill exhibited by a leader.

Question 53

Simplification of processes results in flows that are of lower productivity.

Question 54

Assertiveness is an example of a communication skill exhibited by a leader.

Question 55

Give reasons why the effects of quality on business results are mixed.

Question 56

The acronym TQEM stands for Total Quality Engineering and Management.

Question 57

Commitment to quality means that leaders provide funding, slack time, and resources for quality improvement efforts to be successful.

Question 58

Discuss the importance of leadership as a key strategic variable for quality management.

Question 59

What sort of consequences can ensue if management sets numeric goals for quality improvement?

Question 60

TQEM systems involve a holistic systems view of the processes causing environmental degradation.

Question 61

________ costs are costs that limit the occurrence of defects and imperfections.

A) Process
B) Assessment
C) Prevention
D) Failure
E) Appraisal

Question 62

Appraisal costs are associated with the direct costs of measuring quality.

Question 63

Which of the following is considered an appraisal cost?

A) supplier assessment
B) cost of troubleshooting
C) process waste
D) robust design
E) product quality audits

Question 64

Using the ________, quality costs can be modeled to show the trade-offs between these costs.

A) law of diminishing marginal returns
B) order-winning criterion
C) forced-choice model
D) supply chain strategy
E) PAF paradigm

Question 65

The Lundvall-Juran quality cost model states that ________.

A) as quality increases, customer satisfaction increases
B) as expenditures in inspection and control activities increase, quality conformance decreases
C) as design and manufacturing costs increase, quality increases
D) as expenditures in prevention and appraisal activities increase, quality conformance increases
E) as inspection costs increase, customer satisfaction decreases

Question 66

Failure costs are categorized into tangible failure costs and intangible failure costs.

Question 67

________ failure costs are associated with product failure after the production process.

A) External
B) Indirect
C) Direct
D) Generic
E) Internal

Question 68

Which of the following is considered a failure cost?

A) on-site performance tests
B) warranty
C) supplier quality assurance
D) robust design
E) product quality audits

Question 69

Supplier monitoring is an example of a preventive cost.

Question 70

Appraisal costs include costs such as training and quality planning.

Question 71

Failure after the customer takes possession of the product results in a(n) ________ failure cost.

A) indirect
B) generic
C) external
D) internal
E) direct

Question 72

________ failure costs are those associated with online failure.

A) Indirect
B) Generic
C) External
D) Internal
E) Direct

Question 73

________ costs include lab testing, inspection, test equipment and materials, and losses due to destructive tests.

A) Assessment
B) Failure
C) Prevention
D) Appraisal
E) Process

Question 74

Using the law of diminishing marginal returns, quality costs can be modeled to show the trade-offs between these costs. This trade-off model is called the ________.

A) order-winning criterion
B) supply chain model
C) PAF paradigm
D) forced-choice model
E) Lundvall-Juran model

Question 75

Warranties and concessions are examples of failure costs.

Question 76

________ costs include costs such as training, quality planning, process engineering, and other costs associated with quality beforehand.

A) Prevention
B) Process
C) Appraisal
D) Assessment
E) Failure

Question 77

Which of the following is considered a prevention cost?

A) cost of troubleshooting
B) laboratory acceptance testing
C) warranty
D) supplier quality assurance
E) on-site performance tests

Question 78

________ costs are associated with the direct costs of measuring quality.

A) Failure
B) Appraisal
C) Assessment
D) Prevention
E) Process

Question 79

Internal failure costs are the costs associated with online failure.

Question 80

External failure costs are associated with product failure after the production process.