Deck 3: Global Supply Chain Quality and International Quality Standards

Question 1

Importers produce their products and ship them internationally.

Answer 1

False

Question 2

By changing their ________ environment, firms locate themselves near to or far away from natural resources.

A) economic
B) task
C) physical
D) global
E) social

Answer 2

C

Question 3

Explain the role of exporters in international markets. What are the difficulties they face?

Answer 3

Exporters produce their products and ship them internationally, incurring high shipping costs but avoiding many of the problems, such as loss of control associated with globalization. However, success on a multinational scale may be more difficult to attain for exporters because they never develop the marketing expertise and logistical capabilities associated with entering foreign markets. Many times pure exporters are subject to limitations that resident companies do not have in terms of import tariffs and import restrictions.

Question 4

Through licensing, firms are able to reach international markets without having to establish international supply chains or marketing arms.

Question 5

Group technology is utilized among which of the following cultures as a quality method?

A) Japanese
B) European
C) Chinese
D) American
E) Russian

Question 6

Market diversity drives the need for culture-specific research and development.

Question 7

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Question 8

Describe the differences between the task environment and the social environment of a firm.

Question 9

The portion of a firm's environment that has to do with the operating structure the firm encounters when globalizing is called the ________ environment.

A) global
B) physical
C) social
D) task
E) economic

Question 10

________ produce their products and ship them internationally.

A) Exporters
B) Licensors
C) Franchisors
D) Importers
E) Retailers

Question 11

________ allows foreign firms to sell in restricted markets while using the design of the original designer.

A) Exporting
B) Franchising
C) Licensing
D) Importing
E) Partnering

Question 12

Which of the following approaches to quality is influenced by a culture of waste reduction due to limited natural resources and high importing costs?

A) the Japanese approach
B) the European approach
C) the Chinese approach
D) the American approach
E) the Russian approach

Question 13

The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.

Question 14

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

Question 15

What is globalization?

Question 16

The ________ approach to quality is most sensitive to employees and employee satisfaction as a result of strong unions.

A) Japanese
B) European
C) Chinese
D) American
E) Russian

Question 17

The benefits of licensing and partnering are that the exporting firm does not have to globalize to make sales in international markets.

Question 18

With growing economies in many parts of the world, firms need to globalize to participate in these markets.

Question 19

The ________ environment facing globalizing corporations refers to cultural factors such as language, business customs, customer preferences, and patterns of communication.

A) task
B) social
C) physical
D) global
E) economic

Question 20

Which of the following quality approaches is influenced by a culture of results and focuses on the benefits quality provides to the bottom-line?

A) the Japanese approach
B) the European approach
C) the Chinese approach
D) the American approach
E) the Russian approach

Question 21

Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features to the customer?

A) operations focus
B) business results
C) customer focus
D) leadership
E) strategic planning

Question 22

The European cultural approach to quality is based in waste elimination and an ethic of consistency.

Question 23

The ________ for quality was established in 1951 by the Japanese Union of Scientists and Engineers.

A) Deming Prize
B) Juran Prize
C) Ishikawa Prize
D) Taguchi Prize
E) Baldrige Prize

Question 24

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

A) business results
B) operations focus
C) strategic planning
D) leadership
E) customer focus

Question 25

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

A) Internet competencies
B) operations focus
C) strategic planning
D) business results
E) leadership

Question 26

The highest level of the European Quality Award is the award for the most accomplished applicant in a given year.

Question 27

Leadership and strategy are categories of the European Quality Award.

Question 28

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) customer focus
E) leadership

Question 29

The model for the Baldrige consists of ________ interrelated categories that compose the organizational system for performance.

A) four
B) five
C) six
D) seven
E) eight

Question 30

Which of the following is a category of the Deming Prize?

A) information analysis
B) workforce focus
C) strategic planning
D) partnerships and resources
E) customer results

Question 31

Customer focus and workforce focus are categories of the Deming Prize.

Question 32

Which of the following is a category of the European Quality Award?

A) policy deployment
B) operations focus
C) information analysis
D) partnerships and resources
E) human resources development

Question 33

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.

Question 34

Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement?

A) workforce focus
B) leadership
C) strategic planning
D) operations focus
E) business results

Question 35

How does culture influence the Japanese approach to quality management?

Question 36

How do the Japanese and American approaches to quality management differ? What factors have shaped those differences and what evidences the differences in quality values?

Question 37

The Deming Prize is awarded to individuals and groups who have contributed to the field of ________.

A) lean manufacturing
B) quality control
C) sales management
D) just-in-time production
E) strategic planning

Question 38

Americans have a command-and-control approach to quality based upon a culture of political and military business management practices.

Question 39

The European Quality Award focuses on those things that lead to customer service and improved products, whereas the Baldrige criterion focuses on employee satisfaction as an outcome of the quality system.

Question 40

The basis of the Baldrige model is ________.

A) operations management
B) information and analysis
C) accounting and finance
D) statistical process control
E) Six Sigma

Question 41

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

Question 42

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

Question 43

The Baldrige criteria are nonprescriptive and adaptable.

Question 44

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

A) multilevel
B) Baldrige quality
C) Baldrige-lite
D) full-Baldrige
E) consensus

Question 45

What is the first step for a firm applying for the Baldrige award?

A) a review of financial statements
B) quality assessment
C) a site-visit by examiners
D) eligibility determination
E) consensus review

Question 46

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.

Question 47

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Question 48

The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.

Question 49

The scoring summary in the feedback report is a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.

Question 50

Information analysis is a category of the Baldrige Award.

Question 51

Describe the key characteristics of the Malcolm Baldrige Award.

Question 52

In the multilevel approach, the top level includes the ________ approach.

A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite

Question 53

What is the main purpose of a Baldrige site visit?

A) to introduce the selection committee to the top management team of the contending firm
B) to formally congratulate an award winner
C) to verify and clarify those portions of the Baldrige application having the greatest impact on the judges' scores
D) to discuss the outcome of the evaluation process
E) to collect additional information on each of the seven evaluation criteria

Question 54

Which of the following is a category of the Baldrige Award?

A) policy development
B) information analysis
C) workforce focus
D) partnerships and resources
E) management system

Question 55

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

A) decline in the prestige associated with the award
B) high application fee
C) difficulty associated with winning the award
D) lack of legitimacy of the award criteria
E) low focus on quality

Question 56

The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is the leadership category.

Question 57

The ________ approach uses the Baldrige criteria but with a simplified process or application.

A) Baldrige quality
B) consensus
C) full-Baldrige
D) Baldrige-lite
E) multilevel

Question 58

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) business results
E) operations focus

Question 59

In the multilevel approach, the second level includes the ________ approach.

A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite

Question 60

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Question 61

A productive system whose focus is on optimizing processes through the philosophy of continual improvement is called ________.

A) lean manufacturing
B) reengineering
C) benchmarking
D) just-in-time production
E) statistical process control

Question 62

With respect to the five S's, organizing by getting rid of the unnecessary files, forms, and other materials is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 63

________ means that all departments are involved in quality.

A) Vertical deployment
B) Cross-functional deployment
C) Horizontal deployment
D) Multilevel deployment
E) Parallel deployment

Question 64

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

A) quality circles
B) vertical deployment
C) line-stop authority
D) horizontal deployment
E) preventive maintenance

Question 65

Which of the following is not one of Shingo's seven wastes?

A) waste of stocks
B) waste of funds
C) waste of motion
D) waste of transportation
E) waste of waiting

Question 66

Differentiate between the full-Baldrige approach and the Baldrige-lite approach.

Question 67

With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 68

________ means that all levels of management and workers are actively involved in quality.

A) Vertical deployment
B) Cross-functional deployment
C) Horizontal deployment
D) Multilevel deployment
E) Parallel deployment

Question 69

Explain the seven interrelated categories of the Baldrige Award that compose the organizational system for performance.

Question 70

Explain the term "Baldrige-qualified."

Question 71

Lean manufacturing is a productive system whose focus is on optimizing processes through the philosophy of continual improvement.

Question 72

The first view of lean manufacturing is a philosophical view of ________.

A) strategic planning
B) waste reduction
C) inventory control
D) product development
E) reengineering

Question 73

With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 74

With ________ inspection, all work is inspected at each stage of the manufacturing process, and the workers inspect their own work.

A) in-process
B) multilevel
C) dynamic
D) continuous
E) line-stop

Question 75

With respect to the five S's, discipline in maintaining the prior four S's is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 76

The N=2 technique is an alternative to ________.

A) in-process inspection
B) acceptance sampling
C) statistical process control
D) benchmarking
E) quality control

Question 77

The first view of lean manufacturing is a philosophical view of waste reduction.

Question 78

________ was fundamental in helping Toyota reduce waste.

A) Genichi Taguchi
B) Kaoru Ishikawa
C) Shigeo Shingo
D) Armand Feigenbaum
E) Philip Crosby

Question 79

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

A) Empowerment task forces
B) Cross-functional teams
C) Horizontal task forces
D) Vertical task forces
E) Quality circles

Question 80

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke