Question 1

Which of the following may be a barrier to effective communication?&#10;A) Hearing loss&#10;B) Language limitations&#10;C) Cultural differences&#10;D) All of the above

Accepted Answer

All of the above options (hearing loss, language limitations, and cultural differences) can be barriers to effective communication, as they can hinder the understanding and exchange of information between individuals.

Question 2

Putting the patient at ease during the phlebotomy procedure can best be accomplished by:&#10;A) Acting confident.&#10;B) Maintaining eye contact when speaking or listening to a patient&#10;C) Appearing relaxed&#10;D) All of the above

Accepted Answer

Acting confident, maintaining eye contact, and appearing relaxed are all effective ways to put a patient at ease during a phlebotomy procedure. These actions help build trust and comfort, making the experience less stressful for the patient.

Question 3

The characteristics of a profession include which of the following:&#10;A) A distinct field of knowledge requiring specialized training or education&#10;B) A full-time occupation,often defined and regulated by a peer organization&#10;C) An occupation that has a service orientation&#10;D) All of the above

Accepted Answer

A profession typically involves specialized knowledge, is often regulated by a professional body, and has a service orientation.

Question 4

Which of the following is a valid avenue for continuing education for phlebotomy professionals?&#10;A) National meetings&#10;B) Videoconferences&#10;C) Self-instructional units&#10;D) All of the above

Accepted Answer

All of the options listed (national meetings, videoconferences, and self-instructional units) are valid avenues for continuing education for phlebotomy professionals. Continuing education is important in this field to keep up with the latest practices, technologies, and regulations.

Question 5

Which of the following exhibits positive body language?&#10;A) Rolling of the eyes&#10;B) Smiling&#10;C) Tear-filled eyes&#10;D) Frowning

Accepted Answer

Smiling is considered a form of positive body language as it generally conveys happiness, friendliness, and openness.

Question 6

Which of the following should be avoided when speaking or listening to patients?&#10;A) Constant monitoring of the time&#10;B) Sorting supplies&#10;C) Crossing your arms&#10;D) All of the above

Accepted Answer

All of the options listed (constant monitoring of the time, sorting supplies, and crossing your arms) can be perceived as disinterested or closed-off behaviors, which should be avoided to ensure effective communication and to make patients feel heard and respected.

Question 7

Which of the following is not a barrier to effective communication?&#10;A) Distrust&#10;B) Superior attitude&#10;C) Positive body language&#10;D) Reference gap

Accepted Answer

Positive body language facilitates rather than hinders effective communication, making it not a barrier.

Question 8

Which of the following is not conducive to effective communication?&#10;A) Honesty&#10;B) Respect&#10;C) Stereotyping&#10;D) Courtesy

Accepted Answer

Stereotyping is not conducive to effective communication because it involves making oversimplified or generalized assumptions about individuals or groups, which can lead to misunderstandings, biases, and communication barriers.

Deck 11: Interpersonal Communication and Professionalism