Deck 2: Communication and Teamwork

Question 1

________ can be both an expression of comfort and a way of controlling people.

A) Harassment
B) Touch
C) Values
D) Interactions

Answer 1

B

Question 2

________ is the expression of emotion or opinion contained in the delivery of a message.

A) Expression
B) Body language
C) Sensitivity
D) Tone

Answer 2

D

Question 3

_________ is/are a way for people to talk with others in their personal and professional community.

A) Email
B) Facebook
C) Twitter
D) Blogs

Answer 3

D

Question 4

________ is the response to a message and is a component of effective communication.

A) Feedback
B) Aggression
C) Harassment
D) Abuse

Question 5

_______ is the manner or implied feelings behind the message, reflected in emphasis on certain words or pitch of the voice.

A) Tone
B) Pitch
C) Attitude
D) None of the above

Question 6

Communication is a two-way process between the ________.

A) ST and patient
B) sender and receiver
C) surgeon and circulator
D) accuser and accused

Question 7

The person with ________ uses extreme defensive or aggressive tactics to achieve social comfort.

A) problem behavior
B) good communication skills
C) the ability to be a team player
D) respect for others

Question 8

Many health care workers are surprised to find that the greatest challenge in their work is not the work itself but the ________ of the workplace.

A) stress
B) acceptable social distance
C) gender value
D) interactions and social climate

Question 9

Surgery is performed by __________.

A) surgeons
B) nurses
C) surgical technologists
D) teams of health professionals

Question 10

Poor patient care, errors, conflict, and stress are results of ________.

A) poor communication skills
B) aggression
C) lack of educated team members
D) cultural differences

Question 11

The most important reason to increase ________ is to maintain respect, trust, and empathy among coworkers and management.

A) staff
B) salaries
C) communication skills
D) gossip and rumors

Question 12

Good communication clarifies relationships and helps establish professional and social boundaries. It increases teamwork and goals, which will greatly increase the safety of the environment for the ________.

A) surgeon
B) management staff
C) ancillary departments
D) patient

Question 13

_____________________ is the way we use posture, gestures, and expressions to convey ideas or messages.

A) Verbal communication
B) Body language
C) Neutral language
D) All of the above

Question 14

____________________ is purposeful touch that conveys empathy, tenderness, and care.

A) Medical touch
B) Positive touch
C) Engaging touch
D) Therapeutic touch

Question 15

________ is a quality found in people with self-esteem. This type of behavior seeks to protect one's own rights while respecting those of others.

A) Aggressiveness
B) Offensiveness
C) Assertiveness
D) Emotion

Question 16

________ are behaviors that are accepted as part of the environment and culture of a group.

A) Norms
B) Laws
C) Regulations
D) Rules

Question 17

Even if the sender does not wish to express his or her true feelings about the message, these feelings will probably be conveyed by ________.

A) aggressive behavior
B) assertiveness
C) body language
D) gossip or rumors

Question 18

_________ is a set of guidelines to help people use email and other types of Internet communication in a way that promotes personal security, respect, and clarity.

A) Email guidelines
B) Work email guidelines
C) Workplace communication
D) Netiquette

Question 19

_________________is a response by the receiver acknowledging receipt of the message and its content.

A) Sender
B) Receiver
C) Feedback
D) Message

Question 20

____________ and ___________ are two of the most important components of patient care.

A) Teamwork and professionalism
B) Communication and professionalism
C) Communication and teamwork
D) Teamwork and skills

Question 21

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Poor communication and role confusion.

Question 22

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
The ability to adjust to unfolding events during a surgical procedure.

Question 23

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Saying "please" or "thank you."

Question 24

Despite changing social norms _______________ is a significant problem in the operating room.

A) sexual abuse
B) verbal abuse
C) violence
D) sexual harassment

Question 25

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Speaking to others in a calm manner without sarcasm.

Question 26

The respectful person does not _______________________.

A) practice active listening
B) respond with empathy
C) value the views and ideas of others
D) disparage another person

Question 27

Effective communication results when the delivery is appropriate to the _____________.

A) situation
B) environment
C) emotion
D) bias

Question 28

Which of the following causes of team conflict is an interpersonal conflict?

A) Personality clash
B) Role confusion
C) Personal space
D) Organizational skills

Question 29

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
How we perceive a problem, situation, or action sometimes depends on our social and cultural background as much as our knowledge.

Question 30

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Accepting the fact that others have valid points of view and conceding when one has made incorrect assumptions or conclusions.

Question 31

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Identifying new tasks or procedures and implementing them with as little disruption as possible.

Question 32

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
A surgical technologist wants to show the student how much they know rather than allow the student to participate.

Question 33

Stressors in the operating room environment can block __________________.

A) conflict resolution
B) politeness
C) good communication and teamwork
D) conflicting priorities

Question 34

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Open minded and retains a sense of fairness during team interaction.

Question 35

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Working together for a common purpose.

Question 36

Which of the following is a characteristic between the health professional and the public?

A) The public looks to the professional for aggression.
B) The public looks to the professional for perceptions.
C) The public looks to the professional for gossip and rumors.
D) The public looks to the professional for reassurance.

Question 37

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
An effective communication stopper

Question 38

Match the characteristics of good teamwork and team conflict with their most correct description. You may use the same answer more than once.
a.Yielding
b.Change
c.Politeness
d.Collaboration
e.Conflict
Cooperation and the ability to accept one another's individual personalities.

Question 39

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
One person may perceive an unemotional patient as a "stoic," strong, brave person facing illness. Another person may see the same patient as extremely anxious and fearful, speechless, and unable to express emotion because of the intensity of his or her emotions.

Question 40

_______________ is the ability to communicate effectively with people of different cultures and subcultures within populations.

A) Cultural competence
B) Cultural reference
C) Cultural guidelines
D) Cultural difference

Question 41

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
If you cannot stop the behavior, wait until after surgery, then confront the abuser or report it in writing.

Question 42

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
Seek justification for allowing abuse to continue and do not allow yourself to feel personal defeat in the face of administration's complacency.

Question 43

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
How we feel at the time of communication

Question 44

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
Hearing is a particular problem in the operating room.

Question 45

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
If you are in a room where your coworker is being abused, defend the person.

Question 46

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
To be successful in sending and receiving information, a person must want to communicate.

Question 47

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
"I'll get a replacement for that instrument right now."

Question 48

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
"I have the right not to take this abuse."

Question 49

Match the following terms with their most correct description.
a.Emotions
b.Environmental barriers
c.Lack of a desire to communicate
d.Perceptions
e.Bias
f.Lack of understanding
g.Social and cultural influences
The receiver does not have sufficient knowledge to understand exactly what the sender is trying to communicate.

Question 50

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
"Dr. X, it is not necessary to scream at me. When you do that, I can't work."

Question 51

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
Do not be afraid to request the presence of others who are in an administratively stronger position to stop the abuser.

Question 52

Choose from the terms listed and match them with their most correct description.
a.Remain calm
b.Remind yourself of the facts
c.Make an assertive statement
d.Sidestep the behavior
e.Do not become aggressive
f.Stand up for your coworkers
g.Challenge authorities who allow the abuse to continue
h.If abuse becomes violent
You must be prepared to address the abuser.