Deck 18: Email

Question 1

Regardless of length, an effective email should include an introduction, body, and conclusion.

Answer 1

True

Question 2

Email is useful for communicating with people in different time zones.

Answer 2

True

Question 3

You should respond to workplace emails in a timely manner.

Answer 3

True

Question 4

Numbered lists are inappropriate in email.

Question 5

Emoticons are useful to convey tone in emails to clients.

Question 6

Advantages of using email include

A) the ability to work across different time zones.
B) an electronic trail to track conversations over time.
C) the ability to be ready on different types of devices.
D) a and c.
E) a, b, and c..

Question 7

Which of these is the least accurate description of copyright protections?

A) An employer generally owns the copyright to the works of a full-time employee.
B) Copyright protection applies to emails.
C) A picture marked as "in the public domain" requires copyright permission.
D) If a piece is marked as "copyright free" you do not need to seek permission to use the item.
E) a and d.

Question 8

Components of a well-written email message include a

A) clear subject line.
B) brief introduction.
C) signature block.
D) a and c.
E) a, b, and c.

Question 9

When creating workplace emails

A) avoid the trap of "netiquette".
B) avoid using email to address interpersonal issues.
C) keep in mind that email is fleeting and will disappear.
D) use a vague subject line to draw the recipient into the email.
E) None of these answers are correct.

Question 10

Before preparing a workplace email, consider

A) which salutation to use.
B) whether a more personal form of communication is needed.
C) whether files should be attached or sent in hard copy.
D) a, b, and c.
E) b and c.

Question 11

Which of the following statements is most accurate?

A) Bullets are not appropriate in emails.
B) Use an informal tone when emailing clients.
C) Email is not an appropriate medium for communicating with customers.
D) Adopt a more formal tone when emailing a client.
E) With email, you have total control of the audience.

Question 12

Always assume that any email message you send will be read by unintended audiences.

Question 13

Sending angry, sarcastic, insulting emails is called________ .

Question 14

You may edit forwarded emails without the sender's permission.

Question 15

In which of the following scenarios would email be an appropriate way to communicate?

A) resigning from your job
B) sending a colleague a project update
C) resolving disagreements with team members
D) forwarding legal documents
E) All of these answers are correct.

Question 16

Some issues are best addressed in a telephone conversation rather than through email.