Deck 3: Emotions,Attitudes,and Job Satisfaction

Question 1

Affect is the range of feelings in the form of emotions and moods that people experience.

Answer 1

True

Question 2

Self-management in emotional intelligence is the ability to think before acting and to be in control of otherwise disruptive impulses.

Answer 2

True

Question 3

Emotions are intense feelings that are directed at someone or something.

Answer 3

True

Question 4

Compared to emotions,moods are more intense.

Question 5

Social emotions refer to individuals' feelings based on their external information.

Question 6

Moods typically last longer than emotions.

Question 7

Emotional intelligence is one's ability to understand emotions and manage relationships effectively.

Question 8

A person who is good at knowing and managing his or her own emotions and good at reading others' emotions may perform better in his or her own job.

Question 9

Emotions and moods mutually influence each other.

Question 10

The term affect encompasses a range of feelings in the forms of emotions and moods.

Question 11

Research shows that managers do not need to pay attention to their employees' affective factors such as moods and emotions.

Question 12

Researchers have identified twenty major categories of emotions,each of which generally includes some subcategories.

Question 13

Shame,guilt,embarrassment,and pride are internal emotions.

Question 14

Self-conscious emotions help individuals stay aware of and regulate their relationships with others.

Question 15

Self-conscious emotions come from internal sources and social emotions come from external sources.

Question 16

Moods are not likely to be directed at a specific person or event.

Question 17

Social emotions include pity,envy,and jealousy.

Question 18

Moods frequently,though not always,lack a contextual stimulus.

Question 19

Emotions are never contagious.

Question 20

Researchers have identified six major categories of emotions: anger,fear,joy,love,sadness,and surprise.

Question 21

Surface acting is trying to modify your true inner feelings based on display rules.

Question 22

Bad moods generally travel person-to-person slower than good moods.

Question 23

Attitudes are influenced by values and are acquired from the same sources as values: friends,teachers,parents,role models,and culture.

Question 24

Norms for expressing emotions are consistent across cultures.

Question 25

The concept of emotional labor relates to the need to show certain emotions in order to do a job well.

Question 26

Attitudes are hypothetical constructs which means that attitudes are inferred from the things people say,informally,in formal opinion polls,or through their behavior.

Question 27

The cognitive component of an attitude reflects the beliefs,opinions,knowledge,or
information a person possesses.

Question 28

The Affective Events Theory ties together and extends people's emotional reactions on-the-job and how these reactions influence those people.

Question 29

The emotions of happiness,joy,and love are generally valued positively across cultures.

Question 30

Values focus on specific people or objects,whereas attitudes have a more general focus and are more stable than values.

Question 31

Personality may influence positive and negative reactions,as can moods.

Question 32

Mexican culture tends to encourage downplaying emotions,while British culture is much more demonstrative in public.

Question 33

Emotional labor is a situation where a person displays organizationally desired emotions during interpersonal transactions at work.

Question 34

Deep acting is hiding one's inner feelings and forgoing emotional expressions as a response to display rules.

Question 35

Deep acting and surface acting are two terms reflecting ways of dealing with emotional dissonance.

Question 36

Attitudes are predispositions to respond in positive or negative ways to people or things in one's environment.

Question 37

The frequency and intensity of emotions have been shown to be consistent across cultures.

Question 38

Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

Question 39

Display rules,or informal standards,govern the degree to which it is appropriate for people from different cultures to display their emotions similarly.

Question 40

Work environments and events cannot influence a person's feelings at work.

Question 41

Physical aggression is an example of a counterproductive workplace behavior.

Question 42

A survey of workers by the Gallup Organization suggests that profits for employers rise when workers' attitudes reflect high job involvement and organizational commitment.

Question 43

The affective component of an attitude is an intention to behave in a certain way based on an individual's specific feelings or attitudes.

Question 44

According to a 2011 survey by Accenture,Gen Y workers ranked pay higher as a source of motivation that either Gen Xers or Baby Boomers.

Question 45

A survey conducted by The Conference Board notes that in 2009 only 45 percent of employees were reporting job satisfaction.

Question 46

Cognitive dissonance describes a state of inconsistency between an individual's attitude and behavior.

Question 47

Managers must be able to infer the job satisfaction of others by careful observation and interpretation of what people say and do while going about their jobs.

Question 48

According to a recent survey by Salary.com,workers in their 40s and early 50s were most likely to engage in "just-in-case" job-seeking activities such as Web surfing and posting resumes.

Question 49

Changing the underlying attitude,changing future behavior,or developing new ways of explaining or rationalizing an inconsistency can reduce cognitive dissonance.

Question 50

Even though attitudes do not always predict behavior,the link between attitudes and potential or intended behavior is important for managers to understand.

Question 51

A stronger relationship between attitudes and behaviors exist when both attitudes and behaviors are specific rather than general.

Question 52

Both the Job Descriptive Index and the Minnesota Satisfaction Questionnaire are popular job satisfaction questionnaires.

Question 53

The behavioral component of an attitude is a specific feeling regarding the personal impact of the antecedents.

Question 54

Job satisfaction does not influence employee absenteeism and turnover.

Question 55

Job satisfaction is the degree to which individuals feel positively or negatively about their jobs.

Question 56

An attitude results in intended behavior which may or may not be carried out in a given circumstance.

Question 57

Wasting resources,avoiding work,and making deliberate work errors are examples of political deviance.

Question 58

Rational commitment reflects feelings that the job serves one's financial,developmental,and professional interests.

Question 59

Two primary dimensions of job involvement are rational commitment and emotional commitment.

Question 60

Choices regarding cognitive dissonance reduction methods are influenced by the
degree of a person's perceived control over the situation and the magnitude of the
rewards involved.

Question 61

Well managed rewards can positively influence both individual satisfaction and performance.

Question 62

Which of the following statements regarding the six major categories identified by researchers is correct?

A)The fear category may contain alarm and anxiety.
B)The calm category may contain contentment and relaxation.
C)The respect category may contain reverence and integrity.
D)The ethics category may contain morals and values.
E)The surprise category may contain concern and wonder.

Question 63

The argument that rewards cause both satisfaction and performance suggests that managers can positively influence both satisfaction and performance by properly allocating rewards.

Question 64

__________ emotions help individuals stay aware of and regulate their relationships with others,while __________ emotions refer to individuals' feelings based on information external to themselves.

A)Awareness; open
B)Recognized; acknowledged
C)Internal; external
D)Self-conscious; social
E)Known; found

Question 65

The term EI __________.

A)refers to cognitive ability and intelligence
B)is used interchangeably with IQ
C)is more of a recent concept.
D)has been measured for over 100 years
E)is measured in the Myers Briggs

Question 66

According to EI,the ability to think before acting and to control disruptive impulses is __________.

A)social awareness
B)self-awareness
C)emotional contagion
D)self-management
E)relationship management

Question 67

Emotional intelligence includes all of the following factors EXCEPT:

A)one's ability to understand the IQ of managers.
B)one's ability to understand one's own emotions and to express them naturally.
C)one's ability to perceive and understand the emotions of others.
D)the ability to regulate one's own emotions.
E)one's ability to use emotions by directing them toward constructive activities and improved performance.

Question 68

Job satisfaction alone is a consistent predictor of individual work performance.

Question 69

The causal relationship between job satisfaction and performance has been clearly established.

Question 70

The spillover effect examines happiness at home spilling over into satisfaction on the job.

Question 71

All of the following are tips that Lisa Druxman,founder of Stroller Strides,believes lead to business success EXCEPT:

A)creating a vision and road map on how to attain a goal.
B)hiring out everything you can so that there is progress when you are with your family.
C)having a like-minded partner.
D)working on the most important things.
E)keeping your spouse from buying-in with parenting.

Question 72

When considering the major categories of emotions identified by researchers,which of the following statements is incorrect?

A)The "sadness" category may contain disappointment,neglect,and shame.
B)The "anger" category may contain disgust and envy.
C)The "fear" category may contain alarm and anxiety.
D)The "love" category may contain affection,longing,and lust.
E)The "happiness" category may contain pride and self-worth.

Question 73

"I was really angry when my professor criticized my presentation." This is an example of a(n)__________.

A)emotion
B)mood
C)cognition
D)display rule
E)citizenship behavior

Question 74

Which of the following is NOT one of the six major types of emotions identified by researchers?

A)Anger
B)Joy
C)Love
D)Fear
E)Interest

Question 75

Joseph said to himself,"Oh,I just don't have the energy to do much today; I've felt down all week." This is an example of a(n)__________.

A)emotion
B)mood
C)cognition
D)display rule
E)citizenship behavior

Question 76

The argument that satisfaction causes performance suggests that managers should help workers attain high performance,and as a consequence workers will be satisfied.

Question 77

__________ always have an object or something to trigger them.

A)Moods
B)Attitudes
C)Emotions
D)Behaviors
E)Beliefs

Question 78

Which of the following is one of the six major categories of emotions identified by researchers?

A)Interest
B)Greed
C)Surprise
D)Values
E)Moods

Question 79

The six major categories of emotions identified by researchers are __________.

A)fear,joy,love,sadness,disappointment,and surprise
B)happiness,love,disappointment,calm,pleasure,and bliss
C)anger,fear,joy,love,sadness,and surprise
D)joy,love,calm,pleasure,fear,and disappointment
E)bliss,sadness,surprise,joy,anger,and happiness

Question 80

Emotional intelligence includes all the following factors EXCEPT:

A)appraisal and expression of emotions in oneself.
B)appraisal and recognition of emotions in others.
C)assessment of management attitudes.
D)regulation of emotions in oneself.
E)use of emotions to facilitate performance.