Deck 5: The Human Services Worker

Question 1

The degree to which the helper can express true feelings is referred to as:

A)confrontation
B)genuineness
C)objectivity
D)objectivity
E)clarifying

Answer 1

B

Question 2

All professions within the human services field adhere to a single code of ethics.

Answer 2

False

Question 3

There are various approaches to problem solving used by human services.Some elements common to most approaches may include:

A)developing alternatives
B)setting goals
C)solving the problem for the client
D)(a) and (b) are correct
E)(a) and (c) are correct.

Answer 3

D

Question 4

Paraphrasing, highlighting, and summarizing are part of the skill of clarifying.

Question 5

Interviews are usually considered to be face-to-face interactions that have a planned purpose, structure, and goals.

Question 6

The development of professional codes of ethics involves the concept of "moral correctness".

Question 7

The psychoanalytically oriented worker would be much quicker to notice and emphasize the earlier life experience of the client than the behaviorally oriented worker.

Question 8

Behavior therapy is based upon bringing unconscious material to the conscious to strengthen the ego.

Question 9

Confrontation always focuses on the negative aspects of the client's behavior.

Question 10

According to the text, self-disclosure is not a part of the concept of genuineness.

Question 11

The therapist who practices classical psychoanalysis seeks to maintain:

A)a sense of neutrality and objectivity with the client.
B)a schedule of pre-determined client goals.
C)an anonymous stance with the client sometimes referred to as the blank-screen approach.
D)both (a) and (c) are correct
E)none of the above

Question 12

Selective perception is an important listening skill.

Question 13

There are a variety of theories, techniques, and principles available for effective interviewing.Elements common to most of these strategies include which of the following:

A)nonjudgmental attitude
B)rapport building
C)confidentiality
D)(a), (b), and (c) are correct
E)none of the above

Question 14

Behavior therapy is a direct, active and specific problem-solving approach to treatment.

Question 15

The humanistic approach to therapy:

A)places a great deal of emphasis on the client/therapist relationship as a catalyst for personality change.
B)is a directive, active problem-solving approach.
C)is based upon developing a transference relationship with the client.
D)both (b) and (c) are correct
E)none of the above

Question 16

Objectivity by itself is probably not enough to develop a good working relationship with a client.

Question 17

Psychoanalytic theory is based upon the client's current life situation rather than on helping clients come to terms with their personal past.

Question 18

A major goal of problem solving with a client is to:

A)fix the problem(s) for the client
B)teach the problem solving process
C)tell the client he/she must solve their own problems
D)ignore pleas for help
E)none of the above

Question 19

A genuine and empathetic concern for the client guarantees that the worker will be objective.

Question 20

Objectivity emphasizes verifiable aspects of an event without distortion by personal feelings.

Question 21

Group leaders share many traits with orchestra conductors.

Question 22

The primary goal of crisis intervention is problem management, not problem resolution.

Question 23

The right to due process is only valid when a court order is issued.

Question 24

Physical space, life experience, background, and prior training all have a strong impact on the helping relationship.

Question 25

As defined in the text, a family with problems is not considered to be a group.

Question 26

Most people agree that there is one primary model of crisis intervention that can be utilized in all crisis situations.

Question 27

The concept of "least restrictive alternative" refers to a set of values which are a part of the American Psychiatric Association rules of conduct.

Question 28

Which one of the following group leadership skills is related to establishing a clear set of group rules?

A)appraising/evaluating
B)establishing goals
C)promoting interaction
D)establishing norms

Question 29

Recent law now stipulates that clients have the right to refuse services.

Question 30

The law cannot change or override the values of a professional code of ethics.

Question 31

There are difficulties with the enforcement of professional codes.

Question 32

Which of the following are considered to be group leadership skills?

A)establishing goals
B)Intervening
C)promoting interaction
D)all of the above
E)both (a) and (b) are correct

Question 33

One limitation of any professional code of ethics is that certain issues cannot be suitably covered within the context of a code.

Question 34

Stress is often viewed as the key element in crisis development.

Question 35

Much of the research in the field of crisis intervention has indicated that crisis can be classified into two major types which include:

A)functional and organic
B)developmental and situational
C)psychological and organic
D)posttraumatic and psychosomatic
E)cognitive and emotional

Question 36

Promoting interaction, intervening, and establishing norms are some examples of group leadership skills.

Question 37

Crisis intervention is a helping process that occurs at a much faster pace than other treatment modalities.

Question 38

Professional Codes of Ethics:

A)define the range of responsibilities for individuals.
B)clarify various common issues of major concerns within a particular field.
C)help to prevent internal bickering
D)all of the above
E)(a) and (c) only

Question 39

The legal system has little impact upon the provision of human services.

Question 40

The state can intervene in the lives of those considered unable to handle their own affairs and who might present a problem to society.

Question 41

Culture controls our lives and defines reality for each of us, with or without our permission and/or intentional awareness.

Question 42

As a group leader, establishing a set of group rules at the beginning always creates bickering and antagonism among the group members and should be avoided.

Question 43

When the helper pleads the client's case before human services agencies, this is called:

A)case coordinating.
B)client advocacy
C)consulting
D)counseling
E)therapy

Question 44

One of the basic beliefs of human services is that fundamental change must come from within.

Question 45

Which one of the following functional roles performed by human services workers is most closely related to working directly in the client's environment?

A)coordinating services
B)community outreach
C)client advocacy
D)providing information

Question 46

In a group with a low level of functioning, the goals are usually set by the leader.

Question 47

"Burnout" is job related anxiety and fatigue and a reaction to chronic stress on the job.

Question 48

To be effective, human services workers must fully understand their own values and respect the clients' right to have different values.

Question 49

Human services workers who perform outreach activities can generally be found working directly in the client's environment.