Deck 7: Managerial Planning and Goal Setting

Question 1

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Answer 1

False

Question 2

A visual representation of the key drivers of an organization's success that shows how specific goals and plans in each area are linked is called a strategy map.

Answer 2

True

Question 3

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Answer 3

False

Question 4

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 5

A desired future state that the individual or organization attempts to realize is a goal.

Question 6

Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes.

Question 7

Goals are typically stated in quantitative terms.

Question 8

A plan tells "why" to achieve the goal.

Question 9

A broad definition of the organization's values,aspiration and reason for being,along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan.

Question 10

Operational planning specifies plans for department managers,supervisors and individual employees.

Question 11

Top managers make the broad strategic plan and identify specific tactical plans.

Question 12

Managers must understand no plan is perfect,but should grow and change to meet new conditions.

Question 13

Planning cannot tame a turbulent environment.

Question 14

Goals specify today's means;plans specify future ends.

Question 15

Planning is the act of determining the organization goals and the means for achieving them.

Question 16

Tactical goals are specific,measurable results expected from departments,work groups and individuals within the organization.

Question 17

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Question 18

An organization's mission describes its reason for existence.

Question 19

The mission is the basis for the strategic level of goals and plans,which in turn shapes the tactical and operational level.

Question 20

Defining operational goals and plans occurs in the execution phase of the organizational planning process.

Question 21

Goals must be set for every aspect of employee behaviour for organizational performance to be effective.

Question 22

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.

Question 23

The goals should be easy for employees to feel motivated,so that they can achieve them easily which in turn increases their motivation level.

Question 24

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Question 25

In order for goals to be effective,they should be challenging but realistic.

Question 26

One of the biggest benefits of planning is that,in turbulent environments,plans create greater organizational flexibility.

Question 27

Management by objectives,single-use plans and standing plans are all management planning approaches.

Question 28

Step 1 in Management by Objectives is to review progress.

Question 29

Building good relationships with suppliers and partners would be considered internal business process goals.

Question 30

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 31

In a complex and competitive business world,traditional planning done by a select few is the only planning that works.

Question 32

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

Question 33

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 34

Three critical planning methods are contingency planning,building scenarios and crisis planning.

Question 35

Goals are most effective when they are specific,measurable,challenging and linked to rewards.

Question 36

Crisis plans define company responses to be taken in the case of emergencies,setbacks or unexpected conditions.

Question 37

If Jessica,manager at Leak Free Roofing,wanted to develop a contingency plan for Leak Free,she would need to look at factors such as new equipment,the economy and the company workers' compensation cases.

Question 38

An action plan defines the course of action needed to achieve the stated goals.

Question 39

Managers believe they are better oriented towards goal achievement when MBO is used.

Question 40

Plans provide a standard of assessment.

Question 41

_____ refers to a desired future state that an organization attempts to achieve.

A) Plan
B) Vision statement
C) Goal
D) Mission statement
E) Idea

Question 42

_____ is the process of determining the organization's goals and the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) A blueprint

Question 43

Prevention and preparation are the two stages of crisis management.

Question 44

Intelligence teams are useful when an organization confronts a major intelligence challenge.

Question 45

Which of the following is not a step in the organizational planning process?

A) Monitor and learn
B) Plan operations
C) Translate and communicate the plan
D) Develop the plan
E) Planning marketing tactics

Question 46

Trend management is looking at trends and discontinuities and imagining possible alternative futures.

Question 47

Which plans help managers implement the overall strategic plan?

A) Operational
B) Contingency
C) Tactical
D) Crisis
E) Corporate-level

Question 48

Sales in relation to targets is an example of a balanced scorecard metric.

Question 49

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.

Question 50

Of the following functions of strategic management,which one is considered the most fundamental?

A) Executing
B) Analyzing
C) Controlling
D) Planning
E) Leading

Question 51

In centralized planning,managers at all levels work with planning experts to develop their own goals and plans.

Question 52

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Question 53

The CEO of Andre's Autos,Inc.must do all of the planning for the company because that is the way to do things in today's workplace.

Question 54

Which of these is (are)primarily concerned with tactical goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 55

The ABC Corporation should create a crisis management group that is not cross-functional,but does work together well under pressure.

Question 56

_____ is primarily responsible for formulating strategic goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 57

Which of the following is NOT a tool for executing a plan?

A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single use plans
E) Decentralized responsibility

Question 58

_____level is primarily responsible for achieving operational goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 59

A blueprint specifying the resource allocations schedules and other actions necessary for attaining goals is referred to as a(n)_____.

A) goal
B) plan
C) mission
D) vision
E) objective

Question 60

The planning process begins with which of these?

A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming

Question 61

"We respect our employees and value their diversity" is an example of a statement that you are most likely to find in the organization's _____.

A) mission statement
B) strategic goals
C) tactical goals
D) strategic plans
E) tactical plans

Question 62

_____ refers to a broadly stated definition of the organization's business scope and operations that distinguishes it from similar types of organizations.

A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement

Question 63

Focusing manager and employee efforts on activities that will lead to goal attainment is a benefit of what performance management concept?

A) Tactical planning
B) Contingency planning
C) Single-use planning
D) Management by objectives
E) Management by walking around

Question 64

A statement that can identify distinguishing characteristics of an organization is known as a(n):

A) goals statement.
B) values statement.
C) income statement.
D) mission statement.
E) competitive-edge statement.

Question 65

Managers use _____ to direct employees and resources toward achieving specific outcomes that facilitate the organization to perform both efficiently and effectively.

A) strategic goals
B) operational goals
C) growth goals
D) financial results
E) internal business process goals

Question 66

Which of the following are described by mission statements?

A) Corporate values
B) Product quality
C) human capital
D) All of these three above
E) None of these aspects

Question 67

A management team has decided to promote employee development by providing multiple online training tools.This involves establishing goals in which strategy map category?

A) Financial performance goals
B) Learning and growth goals
C) Internal business process goals
D) Customer service goals
E) Supply chain goals

Question 68

Which of the following statements is NOT true in the context of characteristics of effective goals?

A) Goals should be challenging but not unreasonably too difficult.
B) Goals should be set for every aspect of perceivable employee behavior.
C) Goals should be specific and measurable.
D) Goals should cover key results area.
E) Goals should be linked to rewards.

Question 69

_____ provide action steps with which an organization intends to implement and attain its strategic goals.

A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Question 70

The _____ is the department manager's tool for periodic activities.

A) conventional goal
B) strategic goal
C) strategic plan
D) operational plan
E) targeted plan

Question 71

Goals that define the finer outcomes that major divisions and departments must achieve for the organization to reach its overall goals are called:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) Gantt charts.
E) contingency plans.

Question 72

"We seek to become the premier business school in the South West" is an example of a statement most likely to find in a University's _____.

A) tactical goals
B) operational goals
C) mission statement
D) tactical plans
E) operational plans

Question 73

Which of the following represent plans,developed at the lower levels of the organization's that specify action steps required that facilitate achieving operational goals that support tactical planning activities?

A) Tactical plans
B) Strategic plans
C) Operational plans
D) Supervisory plans
E) Organizational plans

Question 74

Which of the following is a visual representation of the key drivers of an organization's success,showing to some extent the cause-and-effect relationships among goals and plans?

A) Operational plan
B) Gantt chart
C) Strategy map
D) SWOT analysis
E) Strategic plan

Question 75

The organization's rationale that underpins its future existence is known as the organization's _____.

A) value
B) vision
C) mission
D) goal
E) service

Question 76

The official goals of the organization are best represented by their disclosure of their _____.

A) strategic goals
B) tactical goals
C) operational goals
D) competitive goals
E) none of these

Question 77

Which of the following refer to specific results expected from individual departments and some individuals.

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements

Question 78

A long-term time frame is most closely associated with a firm's:

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 79

_____ goals lead to the attainment of _____ goals,which in turn lead to the attainment of _____ goals.

A) Operational;strategic;tactical
B) Tactical;operational;strategic
C) Strategic;tactical;operational
D) Operational;tactical;strategic
E) None of these.

Question 80

_____ are definable as broad statements of where the organization wants to be in the future.

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans