Deck 10: Coordinating Services

Question 1

Service coordination follows:

A) brokering services.
B) implementation.
C) resource identification.
D) plan development.

Answer 1

D

Question 2

Which of the following is not necessary for an effective referral?

A) discuss with the client
B) follow-up on referral
C) schedule appointment
D) case summary

Answer 2

D

Question 3

Knowing the available resources and the policies and procedures of agencies are useful to the:

A) caregiver.
B) broker.
C) monitor.
D) evaluator.

Answer 3

B

Question 4

How are clients engaged in the service coordination process? Check all that apply.

A)____ keep client informed
B)____ case notes
C)____ selection of resources
D)____ input about preferences
E)____ monitoring
F.____ brokering

Question 5

Linking, monitoring, and advocating are the activities of:

A) brokering services.
B) service coordination.
C) making referrals.
D) implementation.

Question 6

Investigating the status of problems, client satisfaction, outcomes, and case continuation or closure are part of:

A) evaluation.
B) implementation.
C) monitoring.
D) plan review.

Question 7

Important skills when working with other professionals are ______ skills.

A) communication
B) advocacy
C) brokering
D) monitoring

Question 8

The client has a choice of three training programs. What influences his/her choice?

A) resource selection
B) evaluation criteria
C) values and preferences
D) goals and objectives

Question 9

Once the referral is made, the helper's role becomes one of ______.

A) advocate
B) broker
C) monitor
D) evaluator.

Question 10

Activities of service coordination are:

A) referring, following-up, and brokering.
B) identifying resources, referring, and evaluating.
C) developing resources, working with other professionals, and planning.
D) referring, monitoring, and working with other professionals.