Deck 1: Managers and Managing

Question 1

An example of high efficiency and high effectiveness is when a manager produces a high-quality product that customers do not want to buy.

Answer 1

False

Question 2

Organizing people into departments according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups.

Answer 2

True

Question 3

An example of high effectiveness and low efficiency is when a manager produces a product that customers want at a quality and price that they can afford.

Answer 3

False

Question 4

Effective managers continually try to improve the performance of their companies.

Question 5

Organizations are efficient when managers minimize the amount of input resources (such as labour,raw materials,and component parts needed to produce a given output of goods or services).

Question 6

Management is the planning,organizing,leading,and controlling of resources to achieve goals effectively and efficiently.

Question 7

The four essential managerial functions are planning,organizing,selling,and controlling.

Question 8

Blended value refers to the convergence of corporate profits with profits from charitable organizations.

Question 9

The social economy is made up of social enterprises,social ventures,and social purpose businesses.

Question 10

The outcome of organizing is the creation of a strategy.

Question 11

The outcome of planning is the creation of an organizational structure.

Question 12

The result of low efficiency and high effectiveness might be a product that customers want,but is too expensive for them to buy.

Question 13

One of the most important goals of organizations is to provide goods and services that customers value.

Question 14

Henri Fayol first outlined the nature of managerial tasks in The Wealth of Nations,published in 1916.

Question 15

The dynamic and complex nature of modern work means that managerial skills are becoming obsolete.

Question 16

A measure of how efficiently and effectively a manager uses resources to achieve a goal or satisfy customers is known as organizational performance.

Question 17

Canada's nonprofit and voluntary sector is the second largest in the world.

Question 18

Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals.

Question 19

A cluster of decisions about what organizational goals to pursue,what actions to take,and how to use resources to achieve those goals is called a strategy.

Question 20

An example of efficiency can be seen in how MacDonald's can produce twice as many French fries when they double the number of fryers per restaurant.

Question 21

The head nurse in the pediatric department of a hospital would be classified as a first-line manager.

Question 22

Leadership depends on the use of power,influence,vision,persuasion,and communication skills.

Question 23

The outcome of leading is a high level of energy and enabling organizational members to achieve organizational goals.

Question 24

First-line managers are responsible for the daily supervision of nonmanagerial employees.

Question 25

Middle managers are responsible for organizing the resources of the organization to best carry out its goals.

Question 26

Typically,middle managers report to secondary managers,and secondary managers report to executive managers.

Question 27

Top managers devote most of their time to leading and controlling.

Question 28

A top management team includes the CEO,the president,department heads,and first-line managers.

Question 29

The principal of a primary school is an example of a middle manager.

Question 30

Top managers devote most of their time to planning and organizing.

Question 31

Middle managers are responsible for finding the best way to use resources to achieve organizational objectives.

Question 32

The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness.

Question 33

All large organizations are structured with four distinct levels of management.

Question 34

First-line managers spend more time planning than leading.

Question 35

Middle managers supervise the first-line managers and report to top management.

Question 36

The chief mechanic overseeing a crew of mechanics in the service department of a new car dealership would be classified as a middle manager.

Question 37

Controlling involves evaluating how well the organization is achieving its goals and acting to maintain or improve performance if standards are not being met.

Question 38

Middle managers spend most of their time planning,organizing,and leading.

Question 39

Top managers are responsible for their own individual departments.

Question 40

Evaluating how well an organization is achieving its goals is known as strategizing.

Question 41

Job satisfaction is the collection of feelings and beliefs that managers have about their current jobs.

Question 42

The four roles that managers play when they are making decisions are entrepreneur,disturbance handler,resource allocator,and figurehead.

Question 43

Henry Mintzberg grouped ten managerial roles into three broad categories: interpersonal,informational,and decisional.

Question 44

The type of organizational culture determines how planning,organizing,leading,and controlling can best be done to create goods and services.

Question 45

When a manager cuts the ribbon at the ceremony of the opening of the new facility,the manager is acting as a figurehead.

Question 46

The most common rites that organizations use to transmit cultural norms and values to their members are rites of passage,of integration,and of enhancement.

Question 47

The CEO of KLR Communications Inc.holds a staff meeting to share information about a new business strategy.The CEO is acting in the role of resource allocator.

Question 48

Culture influences how managers perform their four main functions: planning,organizing,leading,and controlling.

Question 49

A terminal value is a lifelong goal or objective that an individual seeks to achieve.

Question 50

An instrumental value is a mode of conduct that an individual seeks to follow.

Question 51

In the role of spokesperson,a manager transmits information to other members of the organization to influence their work attitudes.

Question 52

Creating an alliance with a firm that supplies the company with raw materials is an example of the liaison managerial role.

Question 53

Emotions are a feeling or state of mind.

Question 54

Values,attitudes,and moods and emotions capture how managers experience their jobs as individuals.

Question 55

Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and emotions of other people.

Question 56

Frederick Taylor detailed ten specific roles that managers undertake.

Question 57

Stories and language play a very small role in organizational culture.

Question 58

The attraction-selection-attrition (ASA)framework posits that when founders hire employees for their new ventures,they tend to be attracted to and choose employees whose personalities are dissimilar to their own.

Question 59

An attitude is a collection of feelings and beliefs.

Question 60

Organizational citizenship behaviours (OCBs)-behaviours that are required of organizational members and contribute to and are necessary for organizational efficiency,effectiveness,and competitive advantage.

Question 61

A top manager in a conservative organizational culture is likely to emphasize which of the following?

A)Organic,flat structure
B)Formal top-down planning
C)Decentralized control
D)Empowerment of lower level managers
E)Encourage risk taking

Question 62

Interpersonal skills are demonstrated by the ability to analyze and diagnose a situation.

Question 63

Formal education and training are very important in helping managers develop conceptual skills.

Question 64

The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as:

A)leadership
B)terminal valuation
C)emotion
D)instrumental values
E)emotional intelligence

Question 65

Conceptual skills are used primarily by top managers in planning and organizing.

Question 66

The outcome of planning is:

A)the creation of an organizational structure
B)strategy
C)empowerment
D)controlling
E)demonstrating

Question 67

Delegative,interpersonal,technical,and strategic skills are the principal types of skills managers need to successfully perform their roles.

Question 68

To develop conceptual skills,leaders need to know how to deliver commands to their subordinates.

Question 69

Technical skills are most utilized by top managers.

Question 70

When founders hire employees for their new ventures,they tend to be attracted to and choose employees whose personalities are like their own,it is known as:

A)The reverse leadership doctrine
B)Attraction-selection-attrition (ASA)framework
C)Emotional intelligence
D)Organizational citizenship behaviours
E)Corporate social responsibility

Question 71

Which of the following contribute to organizational culture?

A)Socialization
B)Stories and language
C)Ceremonies and rites
D)Values of the founder
E)All of the choices are correct

Question 72

First-line managers use mostly interpersonal and technical skills.

Question 73

Technical skills are demonstrated by the ability to analyze and diagnose a situation.

Question 74

When the vice-president approves the budget of a middle manager's department,the VP is acting as a disseminator.

Question 75

First-line managers spend most of their time performing which of the managerial functions?

A)Planning
B)Organizing
C)Directing
D)Leading
E)Controlling

Question 76

A middle manager who halts all operations to deal with a plumbing problem in the factory is acting as a disturbance handler.

Question 77

To attract new customers,McDonald's decided to add breakfast to its menu.This was an attempt to improve the organization's:

A)efficiency
B)planning
C)effectiveness
D)strategy
E)objectives

Question 78

Henry Mintzberg grouped ________ roles into ________ broad categories.

A)12; 4
B)10; 3
C)7; 3
D)12; 3
E)10; 12

Question 79

When the CEO of a large company decides to expand internationally,they are acting in the role of an entrepreneur.

Question 80

Middle managers spend the least amount of time on:

A)planning
B)organizing
C)directing
D)leading
E)controlling