Deck 10: Managing Teams

Question 1

Groups and teams improve organizational effectiveness by enhancing performance,increasing responsiveness to customers,increasing innovation,and increasing motivation and satisfaction.

Answer 1

True

Question 2

Successful innovation sometimes requires that managers form teams with members from different countries and cultures.

Answer 2

True

Question 3

Membership in standing committees changes over time.

Answer 3

True

Question 4

Top-management teams are responsible for developing new products.

Question 5

Rarely will a task force have a timeline associated with the work that is to be accomplished.

Question 6

Friendship groups are informal groups composed of employees who enjoy one another's company and socialize with one another.

Question 7

Virtual teams can include members who are not employees of the organization itself.

Question 8

Managers are generally prohibited from forming friendship groups.

Question 9

Working in a group or team can satisfy organizational members' needs for engaging in social interaction and feeling connected to other people.

Question 10

An essential criterion for consistency and stability of a standing committees is that membership does not change.

Question 11

Group dynamics is the term used to describe the characteristics and processes involved in how effectively groups function.

Question 12

Standing committees are task forces that are temporary and adjourn once the project is solved or the timeframe is finished.

Question 13

All teams are groups,but not all groups are teams.

Question 14

Task forces are sometimes called ad hoc committees.

Question 15

Bringing salespeople,research and development experts,and members of other departments together in a group or cross-functional team can enhance responsiveness to customers by increasing the skills and expertise available.

Question 16

The optimal size for a Research and Development group developing new software was found to be eight people,according to the former chief technology officer at Microsoft Corporation.

Question 17

Cross-functional team are always considered to be informal.

Question 18

People working in teams are able to produce more or higher quality outputs than would have been produced if each person had worked separately and all their individual efforts had been combined.

Question 19

Self-managed teams are teams in which team members are empowered and have the responsibility and autonomy to complete identifiable pieces of work.

Question 20

An important characteristic of virtual teams is that they meet frequently face to face.

Question 21

Devil's advocacy is the unpopular agreement of the less-preferred alternative.

Question 22

Groups start getting down to the real work in the forming stage.

Question 23

Brainstorming is a technique to promote group creativity.

Question 24

Devil's advocacy is a technique that can be used to improve group decision making.

Question 25

Roles as well as norms control behaviour in groups.

Question 26

Groupthink occurs when members stop examining alternative courses of action in order to strive for agreement.

Question 27

One of the symptoms of the groupthink phenomenon the illusion of invulnerability.

Question 28

In order for groups and teams to be effective,they need to have the right balance of conformity and deviance.

Question 29

The degree to which members of a group are attracted or loyal to the group is called group cohesiveness.

Question 30

Gatekeeping is a role that builds and maintains good group relations.

Question 31

Consensus testing is a role that builds and maintains good group relations.

Question 32

Some self-managed teams find it effective to rotate the leadership role among their members.

Question 33

To promote production blocking,the nominal group technique is often used.

Question 34

Roles performed by group members to make sure the tasks get done are known as maintenance roles.

Question 35

A decision-making technique in which group members write down ideas and solutions,read their suggestions to the whole group,and discuss and then rank the alternative is known as the nominal group technique.

Question 36

Researchers have identified six stages of group development that many groups seem to pass through.

Question 37

Deviance occurs when a member of the group violates a group norm.

Question 38

A decision-making technique in which group members write down ideas and solutions,read their suggestions to the whole group,and discuss and then rank the alternative is known as the Delphi technique.

Question 39

Groupthink occurs when the cohesiveness in in a group becomes dysfunctional.

Question 40

Moderate conformity and moderate levels of deviance create a high-performing group.

Question 41

The behaviours for handling conflict fall along two dimensions: cooperativeness (the degree to which one party tries to satisfy the other party's concerns)and assertiveness (the degree to which one party tries to satisfy his or her own concerns).

Question 42

The dual reporting mechanism in the matrix structure may cause conflicting demands on team members who do not know which manager to satisfy first.This is an example of overlapping authority.

Question 43

Often referred to as status inconsistencies,unclear sets of expectations over responsibilities can lead to conflict and weaken the performance of an organization.

Question 44

Teams with high levels of loyalty and commitment are more tolerant of emotional outbreaks and tend not to become personally offended when the conversation gets heated.

Question 45

Conflict among members of a group can stem from the task itself or the attitudes of the members.

Question 46

Task-related conflict (or constructive conflict)occurs when the members of the group perceive a problem or have a disagreement about the way the members are relating to one another.

Question 47

The tendency of workers to put forth less effort when they are working in a group than when they are working alone is known as social loafing.

Question 48

A conflict handling behaviour where one person tries to satisfy his or her own interests,without regard to the interests of the other party,is known as:

A)avoiding
B)competing
C)compromising
D)accommodating
E)collaborating

Question 49

Withdrawing from conflict is known as competing.

Question 50

When the parties to a conflict try to satisfy their goals without making any concessions and instead come up with a way to resolve their differences that leaves them both better off,this is known as collaborating.

Question 51

Members of groups and teams can be motivated to achieve organizational goals when all the members are rewarded for progress toward accomplishing those goals.

Question 52

After Michael's comments during the group discussion,Esther said,"Thank you.I think what you started to say is important,please continue." Esther is:

A)Harmonizing
B)Initiating
C)Clarifying
D)Consensus testing
E)Encouraging

Question 53

After Michael's comments during the group discussion,Esther said,"Thank you.Is the group ready to decide about this?" Esther is acting in the role of:

A)Harmonizing
B)Initiating
C)Clarifying
D)Consensus testing
E)Encouraging

Question 54

At which stage of group development is a task force after it submits its final report on the project on which the group has been working?

A)Norming
B)Storming
C)Adjourning
D)Forming
E)Performing

Question 55

Which of the following roles is NOT an example of a task-oriented role?

A)Initiating
B)Elaborating
C)Clarifying
D)Harmonizing
E)Consensus testing

Question 56

Which of the following does NOT represent how groups respond to members who deviate from the groups' norms?

A)Expel the member
B)Reward the member
C)Change the norm
D)Punish the member
E)Reprimand the member

Question 57

After Susan's comments during the group discussion Jack said,"Thank you.Fred do you have a response to Susan's thoughts?" Jack is acting in the role of:

A)Initiator
B)Harmonizer
C)Compromiser
D)Encourager
E)Gatekeeper

Question 58

Within organizations conflict occurs for such reasons as overlapping authority,task interdependencies,incompatible evaluation or reward systems,scarce resources,status inconsistencies,and incompatible goals and time horizons.

Question 59

When one person tries to please the other person by putting the other's interests ahead of his or her own,this is known as compromising.

Question 60

Social loafing contributes to the success of groups.

Question 61

_____________ is a critical analysis of a preferred alternative to pinpoint its strengths and weaknesses before it is implemented.

A)Task significance
B)Brainstorming
C)Devil's advocacy
D)Selection analysis
E)Alternative appraisal

Question 62

When a research and development (R&D)team is composed of managers from engineering,marketing,and production,as well as members of the R&D department,this is an example of which type of group?

A)Informal team
B)Cross-functional team
C)Friendship team
D)Cross-cultural team
E)Interest team

Question 63

All of the following are considered determinants of group cohesion,except:

A)The degree of emphasis on group goal accomplishment
B)The type of group
C)The degree of conformity to group norms
D)The degree of participation within a group
E)The emphasis on organizational goal accomplishment

Question 64

Sources of organizational conflict include all but which of the following?

A)Scarce resources
B)Status inconsistencies
C)Incompatible goals
D)Task interdependencies
E)Synergies

Question 65

A team whose members rarely or never meet face to face and interact by using various forms of information technology such as email,computer networks,telephones,faxes,and video conferences is known as a(n):

A)Command team
B)Virtual team
C)Initial team
D)Cross-cultural group
E)Cross-functional group

Question 66

In terms of the stages of group development,when the members of the group are getting to know one another and attempting to reach an understanding of how each of them should act within the group,this is known as:

A)Storming
B)Norming
C)Forming
D)Adjourning
E)Performing

Question 67

Which of the following is NOT a key element of group dynamics?

A)Group size and roles
B)Group leadership
C)Group development
D)Group norms
E)Group mentality

Question 68

The ________ with which team members work together and the presence of a specific ____________ distinguishes a team from a group.

A)cohesiveness; objective
B)intensity; objective
C)intensity; need
D)cohesiveness; need
E)loyalty; adversary

Question 69

Which of the following is NOT one of the five stages of group development?

A)Adjourning
B)Storming
C)Forming
D)Performing
E)Informing

Question 70

Groups of employees who supervise their own activities and monitor the quality of the goods and services they provide is known as:

A)Virtual groups
B)Self-managed work teams
C)Departments
D)Informal groups
E)Interest groups

Question 71

Teams increase an organization's competitive advantage by all of the following,except:

A)Enhancing performance
B)Increasing responsiveness to customers
C)Increasing innovation
D)Increasing employee motivation and satisfaction
E)Leveraging groupthink

Question 72

When an advertising agency creates a work group to develop an ad campaign for a client,which contains a writer,an art designer,and a marketing manager,this is an example of which type of group?

A)Standing committee
B)Virtual team
C)Cross-cultural team
D)Cross-functional team
E)Top-management team

Question 73

Which term best describes a group which includes members of different departments,such as finance,marketing,production,and engineering?

A)R&D team
B)Cross-functional team
C)Functional team
D)Task force
E)Virtual team

Question 74

Managers usually form _________ to improve quality,increase motivation,increase satisfaction,and lower costs.

A)self-managed teams
B)virtual teams
C)departments
D)task forces
E)standing committees

Question 75

Roles performed by group members to make sure the task gets done are known as:

A)Group roles
B)Task-oriented roles
C)Maintenance roles
D)Virtual roles
E)Experience-related roles

Question 76

All of the following exemplify a maintenance role,except:

A)Compromising
B)Gatekeeping
C)Encouraging
D)Summarizing
E)Harmonizing

Question 77

Shared guidelines or rules of behaviour that most group members follow are called:

A)Sequential task interdependence rules
B)Synergy
C)Group norms
D)Division of labour
E)Task interdependence

Question 78

Large groups offer the advantage of:

A)The possibility of a specialized division of labour
B)Members spend more time communicating what they know to others
C)Individual productivity decreases
D)Social loafing increases
E)Group performance suffers

Question 79

For which of the following do group members typically NOT develop norms?

A)Sharing of information among members
B)How various group tasks should be performed
C)How members of the group should dress
D)Working hours of the group
E)The formal goals of the group

Question 80

According to research findings,when group cohesiveness is ________,the members of the group strongly ________ their group membership and have a ________ desire to remain a member of the group.

A)high; value; weak
B)low; value; strong
C)high; value; strong
D)low; devalue; strong
E)Moderate; value; weak