Deck 9: Work Teams and Groups

Question 1

What is the term for teams created to effect large-scale change?

A) collective work teams
B) virtuoso teams
C) matrix team
D) virtual teams

Answer 1

B

Question 2

According to the group development model,which set of issues needs to be addressed as part of a group's authority?

A) who is in charge,management of power and influence,and who has the right to tell whom to do what
B) who is in charge,management of power and influence,and security
C) expected group outcomes,who is in charge,and who has the right to tell whom to do what
D) expected group outcomes,who is in charge,and management of power and influence

Answer 2

A

Question 3

When is it appropriate to use teams?

A) knowledge and talent needed are simple and routine
B) knowledge and talent of workers is dispersed across organizational members
C) knowledge and talent required are independent and complex
D) knowledge and talent is placed in highly skilled individuals

Answer 3

B

Question 4

What are the two benefits of belonging to a team or group?

A) integrated involvement and achievement
B) improved psychological intimacy and recognition
C) enhanced job satisfaction and improved productivity
D) increased recognition and integrated involvement

Question 5

What is a defining characteristic of a well-functioning group?

A) the atmosphere tends to be stressful and formal
B) decisions are usually based on what a majority of the group wants
C) conflict and disagreement tend to be over individual personalities or approaches
D) people express both their feelings and their thoughts

Question 6

Which of the following would most likely cause people to engage in immoral acts,or even violent behaviour,even though they are committed members of their group?

A) a decline in group cohesion
B) an emphasis on social loafing
C) a loss of individuality
D) absence norms for moral behaviour

Question 7

Which term is synonymous with the concept of "interpersonal glue"?

A) group dynamics
B) group cohesion
C) group complexities
D) group synergy

Question 8

What is an example of behaviour norms expected within work groups?

A) organizational culture and corporate code of ethics
B) the vision and mission
C) group cohesion and membership
D) groupthink and support

Question 9

Which of the following best summarizes a team?

A) two or more people who are loosely tied together,but each member works independently
B) many people who are quickly assembled to perform a task that may take only a few minutes
C) several people who are joined together but the performance or contribution of any particular member is inconsequential for the team's output
D) a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

Question 10

Which statement best summarizes social loafing?

A) It is a norm of behaviour within a group.
B) It is supportive of the development of group cohesion.
C) It is a stimulant to increased group performance.
D) It is of detriment to the group and may cause interpersonal conflict within the group.

Question 11

Mary wants to counteract social loafing.What could be a potential solution?

A) providing motivational training
B) setting clear group goals
C) providing formal evaluation of member contributions
D) emphasizing task functions

Question 12

What is a defining characteristic of a team-oriented work environment?

A) hierarchical control by top management
B) internal competition
C) empowerment and collaboration
D) power and authority

Question 13

What are all work teams?

A) crews
B) leaders
C) groups
D) experts

Question 14

According to the group development model,what are the interpersonal issues that need to be addressed?

A) purpose,methods,and outcomes
B) trust,personal comfort,and security
C) trust,personal comfort,and isolation
D) inclusion,personal comfort,and control

Question 15

Which of the following can be written or unwritten and specifies what group members should do?

A) work group goals
B) expectation consistency
C) work group norms
D) role congruence

Question 16

The textbook discusses a study of gender diversity.What did the study support regarding gender-balanced work groups?

A) lower group cohesiveness compared to homogeneous groups
B) higher group cohesiveness compared to homogeneous groups
C) higher job satisfaction compared to homogeneous groups
D) lower job satisfaction compared to homogeneous groups

Question 17

Which term is synonymous with an emergent group?

A) informal
B) assigned
C) formal
D) temporary

Question 18

What set of interpersonal needs can be used to assess a group's interpersonal diversity?

A) inclusion,affection,and achievement
B) affection,achievement,and power
C) inclusion,control,and affirmation
D) achievement,inclusion,and control

Question 19

What term is synonymous for a small number of people with complementary skills who are committed to a common mission,performance goals,and approach for which they hold themselves mutually accountable?

A) work team
B) effective group
C) cohesive group
D) group

Question 20

Which issues are addressed by the group development model?

A) task,authority,and cultural
B) personal,task,and authority
C) interpersonal,task,and authority
D) cultural,interpersonal,and task

Question 21

Dana finds her team seeks little guidance from her and can make decisions as a team.What stage is this an example of?

A) norming
B) forming
C) storming
D) performing

Question 22

Which statement summarizes the punctuated equilibrium model of group development?

A) Teams experience relational conflicts at the same times and in the same contexts.
B) Groups progress linearly from one stage to another in sequential steps or stages.
C) Groups alternate between periods of inertia and progress toward goals with bursts of energy.
D) Teams experience relational conflicts at the same time but in different contexts.

Question 23

Team members are unclear about individual roles and responsibilities.What stage is this typical of?

A) adjourning
B) norming
C) forming
D) performing

Question 24

What must managers pay particular attention to in contemporary work teams?

A) roles and leadership
B) team structure and team training
C) training and team process
D) team structure and team process

Question 25

Which of the following is most consistent with the notion that groups alternate between periods of inertia and bursts of energy as they develop?

A) punctuated equilibrium
B) forming-storming stage
C) evolution-revolution
D) storming-norming stage

Question 26

Which statement most accurately reflects research findings on gender and emergent leadership?

A) Men were more likely to emerge as leaders than women.
B) Group members who described themselves in feminine terms were more likely to emerge as leaders than members who described themselves as masculine.
C) Women were more likely to emerge as leaders than men.
D) Group members who described themselves in masculine terms were more likely to emerge as leaders than members who described themselves as feminine.

Question 27

Which of the following is an example of a task function of a group?

A) testing ideas
B) testing consensus
C) expressing members feelings
D) gatekeeping communication

Question 28

In which stage of group development does the leader need to adopt a coaching style due to team challenges?

A) storming
B) norming
C) forming
D) performing

Question 29

What is a characteristic of an effective team?

A) no weaknesses
B) shared leadership
C) formal designated leadership
D) intragroup conflict

Question 30

What is likely to be the outcome if Max takes on the contributor role in a team?

A) He will provide data and necessary information for problem solutions.
B) He will collaborate.
C) He will play a good devil's advocate.
D) He will act as good facilitator,listener,and communicator.

Question 31

What function of a group includes activities for reducing tension?

A) management function
B) conflict resolution function
C) maintenance function
D) leadership function

Question 32

What best describes the relationship between cooperative and competitive behaviours as part of work team process?

A) They are complementary.
B) They are opposites.
C) They are role specific.
D) They reflect team diversity.

Question 33

In which of the followings measures will cooperative rewards in work teams be most effective?

A) individual satisfaction
B) accuracy of performance
C) speed of performance
D) group satisfaction

Question 34

What is the most common characteristic of the storming stage?

A) relying heavily on the leader to answer questions
B) power struggles,cliques,and factions within the group grow
C) roles and responsibilities become clear
D) clarity about the mission emerges

Question 35

If diagnosing problems is the task,what is most likely to be the maintenance function?

A) control and sanctions
B) increasing cohesiveness
C) reducing tension
D) harmonizing conflict

Question 36

Which of the following is an example of a maintenance function of a group?

A) elaborating ideas
B) summarizing ideas
C) seeking information
D) following others' leads

Question 37

What is a factor that negatively influences the development of group cohesiveness?

A) member satisfaction
B) prestige of the group
C) social status of the group
D) unpleasant experiences

Question 38

As a member of a quality circle,you frequently check with other members to make sure all are focused on the same problem and that everyone has opportunities to contribute.What group maintenance function are you performing?

A) testing ideas
B) seeking consensus
C) giving information
D) gatekeeping communication

Question 39

What is the impact of dissimilarity on teams and team members?

A) Value dissimilarity is negatively related to task conflict.
B) Functional dissimilarity is negatively related to team involvement.
C) Demographic dissimilarity has no impact.
D) Value dissimilarity is negatively related to team involvement.

Question 40

Over time,Mitsie has found herself engaging in behaviour which the group supports,but with little individual accountability and sometimes violent and aggressive behaviours towards others.Which group behaviour is Mitsie exhibiting?

A) integrated involvement
B) group cohesion
C) group sanctions
D) loss of individuality

Question 41

Dependence on guidance and direction is the defining characteristic in the forming stage.

Question 42

What term indicates a skill that will contribute to more effective empowerment within a team?

A) negotiating
B) self-gaining and competition
C) modelling
D) cooperating and helping

Question 43

Psychological intimacy and integrated involvement need to be achieved in the same team or group.

Question 44

Whereas psychological intimacy is more emotion based,integrated involvement is more behaviour and activity based.

Question 45

What best summarizes the purpose of a "wild turkey" in the top management team?

A) a member of the executive team who retards the executive team's performance
B) someone who is uncontrollable
C) someone who increases the homogeneity within the executive group
D) a devil's advocate who challenges the thinking of the CEO and other top executives

Question 46

The text discusses Hambrick and Fukutomi's research on CEO tenure.What is an example of the second stage of tenure?

A) selecting an enduring corporate theme
B) convergence or pulling together for performance
C) experimentation
D) responding to a board of directors' mandate

Question 47

The standards that a work group uses to evaluate the behaviour of its members are its norms of behaviour.

Question 48

Groups emphasize shared leadership,mutual accountability,and collective work products.

Question 49

All work teams are groups,but not all groups are work teams.

Question 50

What requires competence skills,process skills,communication skills,and cooperative and helping behaviours?

A) task accomplishment
B) empowerment
C) group cohesion
D) group maintenance

Question 51

One research study discussed in your text examined the diversity and performance of 19 teams in a wood products company.Which statement best summarizes the study's conclusions?

A) There is a relationship between structural diversity or structural holeyness and performance of the team.
B) Age diversity significantly increased the extent of structural holeyness and decreased creativity.
C) Race and gender influenced the proportion of structural holes within a work team and,accordingly,performance in a negative way.
D) Teams with fewer structural holes are more creative.

Question 52

The most common way for decisions to be made within a cohesive group is to vote and follow a simple majority rule.

Question 53

According to Tuckman,a group goes through predictable stages of development after it is developed.

Question 54

Informal groups are sometimes called emergent groups.

Question 55

Which argument is made by upper echelon theory?

A) Turnover at the top becomes a vicious cycle.
B) Characteristics of the top management team can predict organizational characteristics.
C) Executive turnover will usually result in declining organizational performance.
D) "Wild turkeys" will have a detrimental effect on organizational performance.

Question 56

Performance norms are among the most important group norms from the organization's perspective.

Question 57

Informal groups do not go through the same stages of group development that formal groups go through.

Question 58

What is another term for self-managed teams?

A) autonomous work groups
B) cross-functional work teams
C) quality teams
D) quality circles

Question 59

A group member who becomes a social loafer may negatively affect cohesiveness.

Question 60

Which research finding would support the use of self-managed teams?

A) a reduction in illness
B) a reduction in turnover
C) a positive impact on attendance
D) a positive impact on employee attitudes

Question 61

Communication gatekeepers serve a maintenance role or function within groups.

Question 62

The primary elements of group structure include goals,operating guidelines,performance measures,and specification of roles.

Question 63

Dissimilarity tends to increase the creativity in groups and accordingly has positive impacts on groups.

Question 64

Employees must be properly focused through careful planning and preparation before the power of empowerment strikes.

Question 65

The punctuated equilibrium model of group development proposes that groups do not necessarily progress linearly from one step to another in a predetermined sequence.

Question 66

Self-managed teams are broad-based work teams that deal with issues beyond quality.

Question 67

Role and status structures tend to be highly defined and relatively unchanged in a fully developed mature group.

Question 68

Match the following:
a.A group member who fails to contribute to group tasks and relies on others to carry the group
b.A strong group characteristic that functions to keep members together as a group; or the force that ties group members together
c.An expected behaviour that group members use as a standard
d.The phenomenon of a group member losing his/her sense of belonging,contribution to the group,and accountability to the group
e.Two or more persons with complimentary skills and commitment to one another to accomplish a task goal
Loss of Individuality

Question 69

A highly cohesive group can set performance output at a level below standard.

Question 70

After its formation,a group goes through stages of development that unfortunately cannot be predicted.

Question 71

The collaborator is data driven,information sensitive,and one who adheres to performance standards.

Question 72

Match the following:
a.A group member who fails to contribute to group tasks and relies on others to carry the group
b.A strong group characteristic that functions to keep members together as a group; or the force that ties group members together
c.An expected behaviour that group members use as a standard
d.The phenomenon of a group member losing his/her sense of belonging,contribution to the group,and accountability to the group
e.Two or more persons with complimentary skills and commitment to one another to accomplish a task goal
Social Loafer

Question 73

Work team process issues have become less complex in the global workplace due to the ability to use virtual work teams.

Question 74

The most critical process skill for empowerment is goal setting.

Question 75

Demographic dissimilarity may have positive or negative effects in teams and on team members.

Question 76

In the performing stage of development,the group requires a coaching style from the leader.

Question 77

Group maintenance functions are commonly performed or provided by the designated group leader.

Question 78

A structural hole is a disconnection between two members of the team.

Question 79

Match the following:
a.A group member who fails to contribute to group tasks and relies on others to carry the group
b.A strong group characteristic that functions to keep members together as a group; or the force that ties group members together
c.An expected behaviour that group members use as a standard
d.The phenomenon of a group member losing his/her sense of belonging,contribution to the group,and accountability to the group
e.Two or more persons with complimentary skills and commitment to one another to accomplish a task goal
Norm

Question 80

The presence of a wild turkey in the top management team can be a particularly negative force.