Deck 2: Organizational Challenges for Individuals

Question 1

Which of the following best describes a transnational organization?

A) the global and national interests are linked in an overriding perspective
B) a prevalent ethnic viewpoint begins to be held strongly in the consciousness of managers
C) the organization's nationality is held strongly in the consciousness of managers even though the organization competes on a global scale
D) the global viewpoint supersedes national issues

Answer 1

D

Question 2

What would be the most effective way to launch a KFC franchise in China?

A) develop an alliance with another Asian KFC franchise,such as in Japan or Taiwan,and share the risk in China
B) develop a consortium of Western and Asian entrepreneurs to begin the KFC franchise in China
C) develop a joint venture with government bodies in China
D) develop a relationship with a broker in Singapore to identify sources for Asian venture capital

Answer 2

C

Question 3

There have been significant demographic changes in the Canadian workplace.What has this resulted in?

A) increasing diversity
B) decreasing diversity
C) increased legislation
D) the opportunity for use of lower-cost labour in other countries

Answer 3

A

Question 4

Your goal as manager is to increase employees' sensitivity to cultural differences among people within your organization.Which of the following would help you achieve your goal?

A) requiring a time orientation with high uncertainty avoidance
B) encouraging employees to work as individuals
C) forming teams based on cultural similarities
D) cross-cultural task forces or teams

Question 5

What part of an organization is most significantly affected by the globalization of business?

A) human resource management
B) marketing
C) management information systems
D) operations

Question 6

What is essential according to Japanese business culture?

A) punctuality
B) directness
C) shaking hands
D) making an appointment

Question 7

What was the original term used to describe transnational organizations?

A) transglobal
B) international
C) multinational
D) globalized

Question 8

When Dieter travels from his home in Europe to visit his daughter in Canada,he does not recognize the road signs.What is Dieter experiencing?

A) language differences
B) microcultural differences
C) language interpretation
D) educational differences

Question 9

What is the key finding of Hofstede's research?

A) Age explains the majority of differences in generational attitudes.
B) Gender explains the majority of differences in work-related attitudes between countries.
C) National culture explains the majority of differences in work-related attitudes between countries.
D) The selected profession explains the majority of differences in work-related attitudes between countries.

Question 10

Zack believes in promoting the best individuals,and gives monthly awards to those employees who have achieved the most for the company.What is Zack promoting?

A) high uncertainty avoidance
B) consensus decision making
C) individualism
D) low risk taking

Question 11

Which idea is in doubt based on Hofstede's work?

A) the use of masculinity versus femininity as an orientation that has cultural variation
B) the ability of cross-cultural attitudes to predict job-related attitudes in other countries
C) the universal applicability of North American management theories in other countries
D) the use of time as an orientation that differs across cultures and countries

Question 12

Which circumstance best describes the act of negotiating with a Mexican organization?

A) Women on your negotiation team must wear long pants.
B) You must make an appointment before the meeting.
C) Business cards should be exchanged at the onset of the meeting.
D) Members of the Mexican organization will favour saying "maybe" when meaning "no".

Question 13

Tina always uses her boss's title when introducing him,and behaves in a formal manner.What does she exhibit?

A) gender diversity
B) collectivism
C) power distance
D) socialism

Question 14

Xuang Lee uses personal connections to help his son obtain a job.What practice is he engaging in?

A) favouritism
B) NAFTA
C) perestroika
D) guanxi

Question 15

According to Hofstede's cross-cultural research,what quality is most valued by Japanese managers?

A) individualism
B) a short time perspective
C) group loyalty and unity
D) high risk taking

Question 16

According to Hofstede,who most likely exhibits low power distance,short-term orientation,and individualism?

A) South American employees
B) Japanese employers
C) North American managers
D) managers in the European Union

Question 17

Which of the following countries is associated with lower labour costs for organizations?

A) Canada
B) United States
C) Mexico
D) Italy

Question 18

According to the textbook's Business Guide to Cultural Differences,which characteristic is similar for Japan and Mexico?

A) appointments
B) dress
C) gifts
D) negotiations

Question 19

According to the textbook's Business Guide to Cultural Differences,in which culture is a small gift generally appreciated as a gesture of goodwill?

A) Mexico
B) Canada
C) Saudi Arabia
D) Japan

Question 20

What is an expatriate manager?

A) one who has left a transnational organization to work for a competitor
B) one who works in a foreign-owned company within his or her own country
C) one who has given his or her allegiance to a transnational organization over a more national/domestic perspective
D) one who works in a country other than his or her home country

Question 21

Which statement best summarizes age diversity in Canada?

A) Middle-aged adults are increasing in number while seniors are decreasing.
B) Seniors are increasing in number while children and youth are decreasing.
C) Youth are increasing in number.
D) Children and youth are increasing in number while seniors are decreasing.

Question 22

Kaitlyn wonders if she would make the same decision as her employee if she had been in the same situation.Which theory is this an example of?

A) cultural based
B) motive based
C) consequence based
D) rule based

Question 23

According to the textbook,what part of Canada has the highest percentage of Aboriginal people?

A) Central Canada
B) Eastern Canada
C) Western Canada
D) Northern Canada

Question 24

What is the relationship between foreign-born persons in the United States and foreign-born persons in Canada?

A) The United States has a greater number of foreign-born persons.
B) The United States foreign-born persons are growing five times faster than in Canada.
C) Canada and the United States have very similar numbers of foreign-born persons.
D) Canada has a greater number of foreign-born persons.

Question 25

What term describes individuals born between 1965 and 1976?

A) baby boomers
B) Generation Y
C) swing generation
D) Generation X

Question 26

According to the textbook,which Canadian province has the highest percentage of East and Southeast Asian immigrants?

A) British Columbia
B) Ontario
C) Alberta
D) Manitoba

Question 27

What is the purpose of McJOBS?

A) to increase the number of workers in Canadian organizations
B) to recruit,train,and retain individuals with disabilities at McDonalds
C) to recruit,train,and retain all individuals who work at McDonalds
D) to recruit the best and brightest for positions at McDonalds

Question 28

Zainab is impatient,wants short-term gratification,and puts family before work.What generation of workers does she most likely represent?

A) silent generation
B) baby busters
C) baby boomers
D) millenials

Question 29

Which of the following includes honesty,loyalty,sincerity,courage,reliability,trustworthiness,benevolence,sensitivity,and cooperativeness?

A) virtues
B) humanity
C) ethics
D) values

Question 30

What is necessary in order to manage diversity?

A) complying with the Canadian Employment Equity Act
B) assimilating women and minorities into a dominant male culture
C) examining hidden assumptions held by employees
D) being a good corporate citizen

Question 31

You are the manager of a department with a diverse work group,where white males comprise the largest subgroup.Many of the white males resent having to work alongside female and minority employees who have less seniority and work experience but are paid the same.Several conflicts between the white males and other employees have disrupted the workplace.What approach would be most appropriate and effective in dealing with this situation?

A) indicate that inappropriate behaviour is not tolerated,and encourage open and frank discussions in a series of meetings
B) fire the white male perpetrators
C) extend preferential treatment to female and minority employees
D) urge female and minority employees to take legal action against those who have caused problems

Question 32

What generation of workers strives for moral rights and takes a more activist position on employee rights?

A) baby boomers
B) silent generation
C) generation X
D) generation Y

Question 33

When were members of Generation Y born?

A) 1930-1945
B) 1946-1964
C) 1965-1976
D) 1977-1999

Question 34

What is a common outcome when younger workers and older workers complete projects together?

A) a reduction in the younger workers' negative beliefs about older workers
B) an increase in the younger workers' resentment towards older workers
C) younger workers need greater motivation
D) an increase in conflict

Question 35

Which of the following is considered a risk in the globalization of business?

A) diversity must be a key strategy
B) families will not be left intact
C) values will begin to erode
D) prejudices may prevent managers and employees from having cooperative interactions

Question 36

What is a benefit of workplace diversity?

A) critical thinking increases as employees must take more time to try to understand what the others are saying
B) the time increases for making decisions due to cultural variations
C) the best people can be hired for the organization
D) diversity can lead to reduced communication

Question 37

A manufacturer of products for outdoor enthusiasts offers flextime and the opportunity to take up to four months in unpaid leaves of absence.What generation would find this type of organization most appealing?

A) millenials
B) baby busters
C) baby boomers
D) baby boomlets

Question 38

Why is there a job crunch among middle-aged workers?

A) increased workforce
B) decreased workforce
C) organizations are growing globally
D) companies are getting flatter organizations

Question 39

What is the major difference between prejudice and discrimination?

A) Discrimination has more of an impact on productivity than prejudice.
B) Prejudice refers to an attitude and discrimination refers to behaviour.
C) Prejudice has more of an impact on productivity than discrimination.
D) Prejudice refers to behaviour and discrimination refers to an attitude.

Question 40

Which statement applies to gender diversity?

A) Men have recently experienced the glass ceiling barrier.
B) Women continue to earn less than men.
C) Both men and women share equally in the care for elderly parents.
D) Men are favourably predisposed to share in domestic responsibilities.

Question 41

How are social responsibility and code of ethics similar to each other?

A) Both involve an individual who believes there has been a moral wrong.
B) Both believe there is an ethical imperative.
C) Both subscribe to the character theory of ethics.
D) Both require either the individual or the organization to behave ethically.

Question 42

A CEO takes a reduction in salary and bonus as the company struggles with downsizing,layoffs,and staying profitable.What type of justice does this portray?

A) compensative
B) distributive
C) procedural
D) ethical

Question 43

Canada has high labour productivity growth.

Question 44

What theory suggests that right and wrong are determined by the consequence of the action and we should maximize the most good for the greatest number of people?

A) utilitarianism
B) cultural relativism
C) rule-based ethics
D) universal moralism

Question 45

Spiro's new job has flexibility,allows him to save commuting time a few days each week,and allows him to get his kids to school these mornings.What is Spiro engaging in?

A) e-mailing
B) using an intranet
C) using the Internet
D) telecommuting

Question 46

A female employee is issued a written reprimand when returning late from lunch.A male employee in the same department returns late and is not disciplined.What is this issue a question of?

A) uniform standards
B) sexual harassment
C) distributive justice
D) procedural justice

Question 47

Which theory do business owners most commonly subscribe to?

A) consequential ethics
B) cultural relativism
C) rule-based ethics
D) universal moralism

Question 48

Which of the following factors would have the greatest influence on a Japanese manager considering robotics?

A) the long term perspective and resulting effectiveness
B) the high cost of installing robotics
C) the inflexibility of the robotics
D) resistance from labour unions

Question 49

According to the textbook,what percentage of computer innovations fail or are abandoned before completion?

A) 10
B) 22
C) 42
D) 52

Question 50

What type of sexual harassment involves implicit or explicit demands for sexual favours by threatening negative job-related consequences or promising job-related rewards?

A) biased sexual force
B) sexual coercion
C) gender harassment
D) sexual exploitation

Question 51

A computer system is used in decision making to ensure compliance with accessibility standards.What type of system is being used?

A) expert system
B) MIS system
C) CAD system
D) technology system

Question 52

What is a main factor contributing to sexual harassment in the workplace?

A) minimal publicity
B) an equal number of males and females
C) a male-dominated environment
D) the company's ability to settle complaints with minimal disruption to the company

Question 53

What has been the result of the ever-increasing use of the Internet and electronic innovation in the workplace?

A) a greater level of respect for the employee
B) surveillance of employees is more widespread
C) limitation of economic growth in North America
D) the ability to appropriate value

Question 54

According to the text,which country leads the world in the use of robotics?

A) Japan
B) Sweden
C) Germany
D) United States

Question 55

Sahil informed his boss that he believed the cashier was taking money for herself.What has occurred?

A) Sahil believes that there is a lack of procedural justice.
B) Sahil believes the cashier is not following the code of ethics for the organization.
C) Sahil is concerned about his corporate and social responsibility.
D) Sahil has engaged in whistle-blowing.

Question 56

Larger office facilities are sometimes broken into a network of smaller workplaces that are located close to employees' homes.What is the term for this type of work arrangement?

A) reservations
B) cellular offices
C) hoteling
D) satellite offices

Question 57

Globalization implies that the world is free from national boundaries and that it is really a borderless world.

Question 58

Which of the following is characterized by hoteling and satellite offices?

A) the digital age
B) the "people work everywhere" concept
C) the real-time office
D) the virtual office

Question 59

Sharon modified the technology to adapt it to her team's needs.What has Sharon done?

A) invented the technology
B) collaborated with her team
C) innovated the technology
D) reinvented the technology

Question 60

Which of the following is a characteristic of gender harassment?

A) promise of job promotions for sexual favours
B) demands for sexual favours
C) repeated pressures for dates and unwanted touching
D) crude comments or sexual jokes and behaviours that convey hostility toward or disparage someone's gender

Question 61

An organization in which the national viewpoint supersedes the global viewpoint is a transnational organization.

Question 62

A cultural orientation where people belong to a loose social framework and their primary concern is for themselves and their families is based on power distance.

Question 63

Individuals with ability diversity are entering the workforce in increasing numbers and are productive members of the organization.

Question 64

A transnational business firm operates only in the European Union.

Question 65

A diverse workforce can improve a company's marketing plans.

Question 66

A collectivistic culture displays an orientation in which relationships and group decision making are valued.

Question 67

Women react more positively to diversity training than men.

Question 68

Hofstede's research on culture showed that national culture explains more differences in work-related attitudes than in age.

Question 69

A Japanese manager employed at the Toyota plant in Cambridge,Ontario is an expatriate.

Question 70

The glass ceiling is a phenomenon unique to Canada and the United States.

Question 71

John Stuart Mill's utilitarianism suggests that right and wrong is determined by the consequences of the action.

Question 72

North American business firms will be successful in China only if they master the practice of guanxi.

Question 73

Consequential theories of ethics emphasize the consequences or results of behaviour.

Question 74

High uncertainty avoidance is associated with high risk taking.

Question 75

Women hold only 16.4 percent of senior management positions in Fortune 500 organizations.

Question 76

Cultural relativism contends that there are no universal ethical principles.

Question 77

Gender harassment involves implicit or explicit demands for sexual favours.

Question 78

Distributive justice is the fairness of the process by which outcomes are allocated in an organization.

Question 79

Hofstede's work cast doubt on the universal applicability of North American management theories.

Question 80

While women's participation in the workforce is increasing,their share of the rewards of participation is not increasing commensurately.