Deck 13: Team Development, Team Training

Question 1

In initial meetings, groups should

A) Establish clear rules of conduct
B) Learn new facts and information
C) Break into subgroups
D) Get the support of management

Answer 1

A

Question 2

A primary benefit of electronic communication in teams is

A) Members are more constrained
B) Members are more in touch with their audience
C) Members are less affected by prestige and status
D) Members are less likely to be rude

Answer 2

C

Question 3

When a chart plots the steps in a sequence, it is a

A) Flowchart
B) Cause and effect diagram
C) Check sheet
D) Pareto chart
E) Run chart
F) Scatter diagram

Answer 3

A

Question 4

Accountability is best put into place by

A) Mandates from management
B) Oversight committee responsible for evaluation
C) The expectation that everyone knows their job and will do it
D) Promise members make to themselves and teammates

Question 5

Team members should be selected on the basis of their

A) Expertise and skills
B) Position in the organization
C) High-power position
D) Personality

Question 6

When a chart looks at how often an event happens, it is a

A) Flowchart
B) Cause and effect diagram
C) Check sheet
D) Pareto chart
E) Run chart
F) Scatter diagram

Question 7

Which of the following contains the steps of action research?

A) Diagnosis, feedback, planning, action, rediagnosis
B) Diagnosis, analyzing, marketing, selling, evaluation
C) Information gathering, organizational decision-making, evaluation
D) Problem formation, brainstorming, decision-making, implementation

Question 8

In establishing team positive interdependence, it is important that the team have

A) General team goals
B) Specific team goals
C) General tasks to accomplish
D) Specific delegation of tasks

Question 9

To assess the quality of work, it is most necessary to decide

A) Who the group will hire to do evaluation
B) What to measure
C) How to measure it
D) a and b
E) b and c
F) All of the above

Question 10

The larger the team is

A) The more the members contribute to its efforts
B) The more anonymous members feel
C) The easier it is to work through differences
D) The easier it is to do real work

Question 11

Accountability should measure

A) Team performance
B) Individual contributions
C) Management support
D) a and b
E) All of the above

Question 12

Analyzing work procedures and activities to improve team productivity is known as

A) Organizational development
B) Organizational effectiveness
C) Team building
D) Management oversight

Question 13

A primary problem with electronic communication in teams is

A) It is harder to disagree with electronic requests
B) It is easier to be out of touch with the audience
C) Members are more affected by prestige and status
D) Members are likely to be less honest

Question 14

The relations among divisions, departments, teams, and individuals in an organization are better if

A) Interdependence is low
B) Interdependence is high
C) Job skills are high
D) Management requires it

Question 15

Group processing means that groups

A) Divide up the work
B) Reframe their goals
C) Get training in teamwork skills
D) Evaluate their group effectiveness

Question 16

A team (as opposed to a working group) has

A) High positive interdependence
B) Individualized work on products
C) Short meetings
D) Indefinite life span

Question 17

With group skills, it is most important to

A) Pick members who have all the skills needed
B) Eliminate less skillful members
C) Include on-going training in skills
D) Manage with whatever skills members have

Question 18

A working group (as opposed to a team) has

A) A specific unique purpose
B) Open-ended meetings
C) A group developed product
D) Low positive interdependence

Question 19

In research on team effectiveness, working in teams (as opposed to competitive or individual work) resulted in

A) Higher individual productivity
B) Lower individual productivity
C) Higher team productivity
D) Lower team productivity
E) a and c
F) b and d

Question 20

In building team commitment, it is important for the team to

A) Understand the goals of management
B) Reframe the goals
C) Decide on their own goals
D) Reject any goals they do not agree with

Question 21

The first step in making total quality management work is to form a team.

Question 22

Which is NOT one of Deming's fourteen principles?

A) Remove barriers to pride of workmanship
B) Remove barriers between staff areas
C) Institute numerical quotas
D) Drive out fear

Question 23

Training is most effective if it is individual rather than team-based.

Question 24

In a team, leadership is shared among members.

Question 25

Discuss the benefits and drawbacks of electronic communication in teams.

Question 26

Explain what a team is and how it differs from a working group.

Question 27

When team members all have different expertise, it inhibits productivity.

Question 28

Cooperation has been found to be a more powerful influence on team productivity than individual characteristics of members, such as the ability to do the task.

Question 29

When a chart displays the cause and effect relationship between two process variables, it is a
a. Flowchart
b. Cause and effect diagram
c. Check sheet
d. Pareto chart
e. Run chart
f. Scatter diagram

Question 30

When a chart represents the relationships between some effect and possible causes, it is a

A) Flowchart
B) Cause and effect diagram
C) Check sheet
D) Pareto chart
E) Run chart
F) Scatter diagram

Question 31

Most team building is based on an action research model.

Question 32

In electronic communication, members are less likely to speak their minds.

Question 33

Which is NOT an attribute of total quality management?

A) A way to determine ineffective workers and fire them
B) A way to identify processes and measure their effectiveness
C) Formation, training, and development of effective teams
D) focus on the customer

Question 34

Which is NOT a reason teams are useful in training programs?

A) Explaining to others results in greater conceptual understanding
B) Team members can give appropriate feedback
C) Team members can critique the training and the trainer
D) Team members can encourage and motivate each other

Question 35

W. Edward Deming believed that most of the problems in an organization are caused by individual workers.

Question 36

When a chart represents a line graph used to monitor the behavior of a selected characteristic over time, it is a

A) Flowchart
B) Cause and effect diagram
C) Check sheet
D) Pareto chart
E) Run chart
F) Scatter diagram

Question 37

Explain what a mass-production organization is.

Question 38

Which of the following is a step in making total quality management work?

A) Get instructions from management
B) Select a process for improvement
C) Assign everyone to jobs
D) Give pay raises to those who work the hardest

Question 39

In a working group, members develop products together.

Question 40

When a chart helps teams separate the few vital problems and causes from the many trivial ones, it is a

A) Flowchart
B) Cause and effect diagram
C) Check sheet
D) Pareto chart
E) Run chart
F) Scatter diagram

Question 41

Explain what a team-based high performance organization is.

Question 42

Explain what the 85/15 rule is.

Question 43

What is important for a team to do in its initial meeting?

Question 44

What are the six steps in total quality management?

Question 45

Explain how to build team commitment.

Question 46

What issues should be considered when forming teams?

Question 47

Explain what total quality management is.

Question 48

Explain how teams are useful in training programs.

Question 49

What is important in establishing positive interdependence in teams?

Question 50

What are the steps of action research that are used in organizational development?

Question 51

What is important for a team to do in group processing?

Question 52

What is important in establishing individual accountability in teams?

Question 53

Pick one type of measurement tool described in this chapter. Explain what it is.

Question 54

Describe how total quality management regards the customer.

Question 55

Explain the difference in who quality is determined in a mass-production organization and opposed to a team-based high performance organization.