Deck 1: Cost Accounting: Information for Decision Making

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سؤال
A responsibility center can be a department, division, or segment, but not a subsidiary of the parent company.
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سؤال
Budgeting is primarily used to determine year-end bonuses based on managerial and organizational performance.
سؤال
Cost accounting information is commonly used in developing financial accounting information.
سؤال
Financial accounting information is sufficient for making operational decisions.
سؤال
It is more important for financial accounting information to be comparable between firms than to be useful for managerial decision-making.
سؤال
Financial accounting information is designed for decision-makers who are directly involved in the daily management of the firm.
سؤال
A cost can be considered a differential cost for one particular course of action but not for another course of action.
سؤال
Cost accounting information developed for managers to use in making decisions must comply with generally accepted accounting principles (GAAP) and international financial reporting standards (IFRS).
سؤال
It is important that the manager assigned to lead a responsibility center be held accountable for its operations.
سؤال
Benchmarking is a continuous process of measuring a company's products, services, or activities against competitors' performance.
سؤال
Managers are usually responsible for the revenues needed to achieve the targets set during the budgeting process, but not the resources consumed to achieve those targets.
سؤال
If a poor facility layout exists and work-in-process inventory must be moved during the production process, the company is likely to be performing value-added activities.
سؤال
In general, if activities that do not add value to the company can be eliminated, then costs associated with them will also be eliminated.
سؤال
Administrative functions are not
سؤال
Accounting systems are important because they are a primary source of information for managers.
سؤال
The value chain is comprised of the activities that take place only during the production process.
سؤال
The value chain comprises activities from research and development through the production process but does not include activities related to the distribution of products or services.
سؤال
Cost information itself is a product with its own customers.
سؤال
Under the value chain concept, value-added activities are those that firms perform and that customers perceive as adding utility to the goods they purchase.
سؤال
A cost driver is a factor that causes costs.
سؤال
Which of the following statements is false?

A) In essence, the value chain and the supply chain are similar; each creates something for which the customer is willing to pay.
B) Financial accounting information is important because it is sufficient to provide all the information for operational decisions commonly made by managers.
C) The supply or distribution chain is a linked set of organizations that exchange goods and services in combination to provide a final product or service to the customer.
D) Eliminating nonvalue-added activities always reduces costs without affecting the value of the product to customers.
سؤال
(CMA adapted) Cost drivers are:

A) activities that cause costs to increase as the activity increases.
B) accounting techniques and practices used to control costs.
C) accounting reimbursements used to evaluate whether performance is proceeding according to plan.
D) a mechanical basis, such as machine hours, computer time, or factory square footage, used to assign costs to activities.
سؤال
Which of the following is a nonvalue-added activity?

A) Product design
B) Customer service
C) Research and development
D) Rework of defective items
سؤال
Ethical behavior depends more on a firm's code of conduct than the individual's personal beliefs.
سؤال
During 2020, the Beach Restaurant had sales revenues and food costs of $800,000 and $600,000, respectively. During 2021, Beach plans to introduce a new menu item that is expected to increase sales revenues by $100,000 and food costs by $40,000. Assuming no changes are expected for the other food items, operating profits for 2021 are expected to increase by:

A) $260,000.
B) $100,000.
C) $60,000.
D) $40,000.
سؤال
(CMA adapted) A costing method that first assigns costs to activities and then assigns them to products based on the products' consumption of those activities is:

A) full-absorption costing.
B) activity-based costing.
C) variable costing.
D) benchmarking.
سؤال
Which of the following activities would not be considered a value-added activity?

A) Production
B) Marketing
C) Accounting
D) Distribution
سؤال
Managers do not make decisions about future events based on:

A) Perfect information.
B) Estimated information.
C) Actual information.
D) Financial information.
سؤال
Cost accounting information can be used by managers to defraud customers, creditors, and owners.
سؤال
Managers face ethical situations on a daily basis, while accountants face them infrequently.
سؤال
Typical ERP systems integrate information systems that link production, purchasing, human resources, and finance into a single comprehensive information system.
سؤال
The set of activities that transforms raw resources into the goods and services end users purchase and consume is called the:

A) value chain.
B) supply chain.
C) demand chain.
D) cost-benefit analysis.
سؤال
The field of accounting that focuses on the criterion of relevant information rather than comparability of firms is:

A) cost accounting.
B) financial accounting.
C) responsibility accounting.
D) international accounting.
سؤال
Activity-based costing (ABC) is a management tool that focuses on the continuous improvement of all dimensions of a business.
سؤال
(CMA adapted) The process of creating a financial plan of the revenues and resources needed to carry out activities and meet financial goals is referred to as:

A) budgeting.
B) benchmarking.
C) cost-benefit analysis.
D) value-added analysis.
سؤال
The just-in-time (JIT) method of production focuses on:

A) increasing sales revenue.
B) reducing inventories.
C) increasing customer service.
D) reducing operating expenses.
سؤال
Compliance with Sarbanes-Oxley does not mean that the manager has met all of his or her ethical responsibilities.
سؤال
The field of accounting that reports according to generally accepted accounting principles (GAAP) is called:

A) cost accounting.
B) financial accounting.
C) managerial accounting.
D) responsibility accounting.
سؤال
Lean manufacturing techniques are used only in the production process.
سؤال
The boundary between what is cost accounting and what belongs in another discipline is often blurred.
سؤال
A general term for a metric that indicates how well an individual, business, product, or firm is working is called:

A) a performance measure.
B) benchmarking.
C) a budget.
D) a responsibility center.
سؤال
The costing method that first assigns costs to activities and then assigns them to products based on the products' consumption of activities is called:

A) lean accounting.
B) responsibility centers.
C) activity-based costing.
D) budgeting.
سؤال
Which of the following is not one of the overarching ethical principles of the Institute of Management Accountants (IMA) Code of Ethics?

A) Competence
B) Responsibility
C) Honesty
D) Objectivity
سؤال
(CIA adapted) The primary reason for adopting total quality management (TQM) is to achieve:

A) reduced delivery time.
B) reduced delivery charges.
C) greater customer satisfaction.
D) greater employee participation.
سؤال
According to the Institute of Management Accountants (IMA), the first step in resolving an ethical dilemma is to:

A) consult your own attorney as to legal obligations and rights concerning the ethical conflict.
B) call the IMA's ethics hotline.
C) clarify relevant ethical issues by initiating a confidential discussion with an IMA Ethical Counselor or other impartial advisor.
D) discuss the situation with an immediate supervisor, except when it appears that the supervisor is involved, or with the next level supervisor if involvement of the immediate supervisor is suspected.
سؤال
Costs that differ among or between two or more alternative courses of action are:

A) differential costs.
B) cost-benefit analysis.
C) activity-based costs.
D) cost drivers.
سؤال
Systems that identify the costs of producing defective units as well as low-quality items that lose sales are called:

A) customer relationship management systems.
B) distribution chains.
C) enterprise resource planning systems.
D) cost of quality systems.
سؤال
In 2020, the TransUnion Company had consulting revenues of $1,000,000 while costs were $750,000. In 2021, TransUnion will be introducing a new service that will generate $150,000 in sales revenues and $60,000 in costs. Assuming no changes are expected for the other services, operating profits are expected to increase between 2020 and 2021 by:

A) $250,000.
B) $150,000.
C) $90,000.
D) $60,000.
سؤال
Information technology that links the various processes of the company into a single comprehensive information system is called:

A) a customer relationship management system.
B) a distribution chain.
C) a cost of quality system.
D) an enterprise resource planning system.
سؤال
Having one or more of the firm's activities performed by another firm or individual in the supply or distribution chain is called:

A) lean accounting.
B) responsibility centers.
C) activity-based costing.
D) outsourcing.
سؤال
Which of the following is not normally considered part of the value chain?

A) Research and development
B) Purchasing
C) Administration
D) Distribution
سؤال
The continual process of measuring a company's own products, services, or activities against competitors' performance is:

A) performance measure.
B) benchmarking.
C) budgeting.
D) responsibility center.
سؤال
According to the Institute of Management Accountants (IMA), the final step in resolving an ethical dilemma is to:

A) consult your own attorney as to legal obligations and rights concerning the ethical conflict.
B) clarify relevant ethical issues by initiating a confidential discussion with an IMA Ethical Counselor, an appropriate and confidential ethics hotline, or other impartial advisor.
C) consult with the local police.
D) discuss the situation with an immediate supervisor.
سؤال
Systems that allow firms to target profitable customers by assessing customer revenue and costs are called:

A) customer relationship management systems.
B) distribution chains.
C) enterprise resource planning systems.
D) cost of quality systems.
سؤال
The cost accounting system that minimizes wasteful or unnecessary transaction processes is:

A) performance measure.
B) benchmarking.
C) budgeting.
D) lean accounting.
سؤال
A management method by which the organization seeks to excel on all dimensions of quality is called:

A) customer relationship management.
B) a just-in-time method.
C) total quality management.
D) cost of quality.
سؤال
In 2020, the Merkel Company had revenues of $2,000,000 and costs of $1,500,000. During 2021, Merkel will be introducing a new product line that is expected to increase sales revenue by $200,000 and costs by $160,000. Assuming no changes are expected for the other products, the operating profits are expected to increase by:

A) $540,000.
B) $200,000.
C) $160,000.
D) $40,000.
سؤال
Moving of inventory is an example of a(n):

A) cost-benefit analysis.
B) value-added activity.
C) activity-based cost.
D) nonvalue-added activity.
سؤال
Which of the following is not a key financial manager in an organization?

A) Chief financial officer
B) Treasurer
C) External auditor
D) Controller
سؤال
Which of the following is not one of the basic standards of the Institute of Management Accountants (IMA) Code of Ethics?

A) Competence
B) Confidentiality
C) Honesty
D) Integrity
سؤال
Managerial decisions using cost accounting are more appropriate for which types of costs?

A) future costs.
B) historical costs.
C) current costs.
D) externally reported costs.
سؤال
Advertising costs would be associated with which of the following value chain components?

A) Production.
B) Research and Development.
C) Distribution.
D) Marketing and sales.
سؤال
Which of the following could be considered part of the value chain in a service firm?

A) Inspection of product
B) Advertising
C) Raw materials
D) Distribution
سؤال
Which of the following activities would not be included in the value chain of a manufacturing company?

A) Research and Development
B) Customer Service
C) Design
D) Accounting
سؤال
Which of the following is the best reason why cost accounting information does not need to be comparable to similar information in other organizations?

A) Because it is only used by investors and creditors.
B) Because no publicly traded companies use cost accounting.
C) Because IFRS and cost accounting are converging which eliminates the need for comparability.
D) Because managers that use this information are making decisions only for their organization.
سؤال
The individual who would most likely use only financial accounting information in making decisions is a:

A) vice president of marketing.
B) factory supervisor.
C) department manager.
D) company shareholder.
سؤال
Which of the following provides much of the information necessary for the coordination of the value chain?

A) Distribution chain.
B) Financial accounting system.
C) Cost accounting system.
D) Supply chain.
سؤال
Which of the following statements concerning the value chain is false?

A) The goal of a value chain is to find areas where a company can either add value or reduce cost.
B) The value chain focuses on the entire production process, as well as the sale of the product and service after the sale.
C) If a company cannot compete in a specific area of the value chain, it might outsource that portion of the value chain to another entity which can perform it better.
D) Successful firms are ones that operate within the entire value chain, thereby overseeing every aspect of the value chain for the customer.
سؤال
At the middle management level, where managers supervise work and make operating decisions, cost information highlights:

A) the company's overall performance.
B) comparability across firms.
C) financial position and income according to accounting rules.
D) some aspect of operations that is different from expectations.
سؤال
The concept of considering both the costs and benefits of a proposal is known as:

A) cost-benefit analysis.
B) performance measurement.
C) nonvalue-added analysis.
D) preparation of financial statements.
سؤال
Place the four components in the order they appear along the value chain: A = Customer service; B = Design; C = Distribution; and D = Production.

A) ABDC
B) ACDB
C) BDCA
D) BADC
سؤال
Managers evaluate value-added activities to determine how they contribute to the final product's:

A) service only.
B) quality only.
C) cost only.
D) service, quality, and cost.
سؤال
Financial accounting provides a historical perspective, while cost accounting emphasizes:

A) reporting to shareholders.
B) a current perspective.
C) the future.
D) past transactions.
سؤال
Which of the following statements regarding the value chain is true?

A) Service firms benefit from the value chain more than manufacturing firms.
B) Value chain components do not overlap.
C) Value is not created until after the research and development stage.
D) Administrative functions are not included as a separate component of the value chain.
سؤال
The delivery of products or services to customers is an example of which element in the value chain?

A) Production
B) Design
C) Marketing
D) Distribution
سؤال
Departmental managers at Boswell Department Store are allowed considerable discretion in both sourcing and pricing of products, based on local tastes and competition, as well as being responsible for departmental staffing. Based on the concept of the responsibility center, which of the following would not be a performance measure that would be useful in evaluating the performance of departmental managers at the stores?

A) Departmental profit compared to budgeted departmental profit.
B) Trends in general and administrative expenses for each store.
C) Growth in departmental sales compared to the prior period sales
D) Departmental customer satisfaction.
سؤال
A firm's reply to customer questions via email would be an example of which component of the value chain?

A) Customer Service
B) Marketing
C) Design
D) Supply
سؤال
Financial accounting:

A) focuses on the future.
B) must comply with GAAP (generally accepted accounting principles).
C) reports include detailed information on the various operating segments of the business.
D) is prepared for the use of management.
سؤال
Which part of the value chain is outside the firm?

A) Design component
B) Research and Development component
C) Production activity
D) Distribution chain
سؤال
The financial accounting system is the primary source of information for:

A) decision making on the factory floor.
B) improving the performance level of customer service.
C) planning the budget for next year.
D) preparing the income statement for shareholders.
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ملء الشاشة (f)
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Deck 1: Cost Accounting: Information for Decision Making
1
A responsibility center can be a department, division, or segment, but not a subsidiary of the parent company.
False
2
Budgeting is primarily used to determine year-end bonuses based on managerial and organizational performance.
False
3
Cost accounting information is commonly used in developing financial accounting information.
True
4
Financial accounting information is sufficient for making operational decisions.
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5
It is more important for financial accounting information to be comparable between firms than to be useful for managerial decision-making.
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6
Financial accounting information is designed for decision-makers who are directly involved in the daily management of the firm.
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7
A cost can be considered a differential cost for one particular course of action but not for another course of action.
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8
Cost accounting information developed for managers to use in making decisions must comply with generally accepted accounting principles (GAAP) and international financial reporting standards (IFRS).
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9
It is important that the manager assigned to lead a responsibility center be held accountable for its operations.
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10
Benchmarking is a continuous process of measuring a company's products, services, or activities against competitors' performance.
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11
Managers are usually responsible for the revenues needed to achieve the targets set during the budgeting process, but not the resources consumed to achieve those targets.
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12
If a poor facility layout exists and work-in-process inventory must be moved during the production process, the company is likely to be performing value-added activities.
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13
In general, if activities that do not add value to the company can be eliminated, then costs associated with them will also be eliminated.
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14
Administrative functions are not
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15
Accounting systems are important because they are a primary source of information for managers.
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16
The value chain is comprised of the activities that take place only during the production process.
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17
The value chain comprises activities from research and development through the production process but does not include activities related to the distribution of products or services.
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18
Cost information itself is a product with its own customers.
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19
Under the value chain concept, value-added activities are those that firms perform and that customers perceive as adding utility to the goods they purchase.
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20
A cost driver is a factor that causes costs.
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21
Which of the following statements is false?

A) In essence, the value chain and the supply chain are similar; each creates something for which the customer is willing to pay.
B) Financial accounting information is important because it is sufficient to provide all the information for operational decisions commonly made by managers.
C) The supply or distribution chain is a linked set of organizations that exchange goods and services in combination to provide a final product or service to the customer.
D) Eliminating nonvalue-added activities always reduces costs without affecting the value of the product to customers.
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22
(CMA adapted) Cost drivers are:

A) activities that cause costs to increase as the activity increases.
B) accounting techniques and practices used to control costs.
C) accounting reimbursements used to evaluate whether performance is proceeding according to plan.
D) a mechanical basis, such as machine hours, computer time, or factory square footage, used to assign costs to activities.
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23
Which of the following is a nonvalue-added activity?

A) Product design
B) Customer service
C) Research and development
D) Rework of defective items
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24
Ethical behavior depends more on a firm's code of conduct than the individual's personal beliefs.
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25
During 2020, the Beach Restaurant had sales revenues and food costs of $800,000 and $600,000, respectively. During 2021, Beach plans to introduce a new menu item that is expected to increase sales revenues by $100,000 and food costs by $40,000. Assuming no changes are expected for the other food items, operating profits for 2021 are expected to increase by:

A) $260,000.
B) $100,000.
C) $60,000.
D) $40,000.
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26
(CMA adapted) A costing method that first assigns costs to activities and then assigns them to products based on the products' consumption of those activities is:

A) full-absorption costing.
B) activity-based costing.
C) variable costing.
D) benchmarking.
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27
Which of the following activities would not be considered a value-added activity?

A) Production
B) Marketing
C) Accounting
D) Distribution
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28
Managers do not make decisions about future events based on:

A) Perfect information.
B) Estimated information.
C) Actual information.
D) Financial information.
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29
Cost accounting information can be used by managers to defraud customers, creditors, and owners.
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30
Managers face ethical situations on a daily basis, while accountants face them infrequently.
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31
Typical ERP systems integrate information systems that link production, purchasing, human resources, and finance into a single comprehensive information system.
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32
The set of activities that transforms raw resources into the goods and services end users purchase and consume is called the:

A) value chain.
B) supply chain.
C) demand chain.
D) cost-benefit analysis.
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33
The field of accounting that focuses on the criterion of relevant information rather than comparability of firms is:

A) cost accounting.
B) financial accounting.
C) responsibility accounting.
D) international accounting.
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34
Activity-based costing (ABC) is a management tool that focuses on the continuous improvement of all dimensions of a business.
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35
(CMA adapted) The process of creating a financial plan of the revenues and resources needed to carry out activities and meet financial goals is referred to as:

A) budgeting.
B) benchmarking.
C) cost-benefit analysis.
D) value-added analysis.
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36
The just-in-time (JIT) method of production focuses on:

A) increasing sales revenue.
B) reducing inventories.
C) increasing customer service.
D) reducing operating expenses.
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37
Compliance with Sarbanes-Oxley does not mean that the manager has met all of his or her ethical responsibilities.
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38
The field of accounting that reports according to generally accepted accounting principles (GAAP) is called:

A) cost accounting.
B) financial accounting.
C) managerial accounting.
D) responsibility accounting.
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39
Lean manufacturing techniques are used only in the production process.
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40
The boundary between what is cost accounting and what belongs in another discipline is often blurred.
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41
A general term for a metric that indicates how well an individual, business, product, or firm is working is called:

A) a performance measure.
B) benchmarking.
C) a budget.
D) a responsibility center.
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42
The costing method that first assigns costs to activities and then assigns them to products based on the products' consumption of activities is called:

A) lean accounting.
B) responsibility centers.
C) activity-based costing.
D) budgeting.
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43
Which of the following is not one of the overarching ethical principles of the Institute of Management Accountants (IMA) Code of Ethics?

A) Competence
B) Responsibility
C) Honesty
D) Objectivity
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44
(CIA adapted) The primary reason for adopting total quality management (TQM) is to achieve:

A) reduced delivery time.
B) reduced delivery charges.
C) greater customer satisfaction.
D) greater employee participation.
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45
According to the Institute of Management Accountants (IMA), the first step in resolving an ethical dilemma is to:

A) consult your own attorney as to legal obligations and rights concerning the ethical conflict.
B) call the IMA's ethics hotline.
C) clarify relevant ethical issues by initiating a confidential discussion with an IMA Ethical Counselor or other impartial advisor.
D) discuss the situation with an immediate supervisor, except when it appears that the supervisor is involved, or with the next level supervisor if involvement of the immediate supervisor is suspected.
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46
Costs that differ among or between two or more alternative courses of action are:

A) differential costs.
B) cost-benefit analysis.
C) activity-based costs.
D) cost drivers.
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47
Systems that identify the costs of producing defective units as well as low-quality items that lose sales are called:

A) customer relationship management systems.
B) distribution chains.
C) enterprise resource planning systems.
D) cost of quality systems.
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48
In 2020, the TransUnion Company had consulting revenues of $1,000,000 while costs were $750,000. In 2021, TransUnion will be introducing a new service that will generate $150,000 in sales revenues and $60,000 in costs. Assuming no changes are expected for the other services, operating profits are expected to increase between 2020 and 2021 by:

A) $250,000.
B) $150,000.
C) $90,000.
D) $60,000.
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49
Information technology that links the various processes of the company into a single comprehensive information system is called:

A) a customer relationship management system.
B) a distribution chain.
C) a cost of quality system.
D) an enterprise resource planning system.
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50
Having one or more of the firm's activities performed by another firm or individual in the supply or distribution chain is called:

A) lean accounting.
B) responsibility centers.
C) activity-based costing.
D) outsourcing.
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51
Which of the following is not normally considered part of the value chain?

A) Research and development
B) Purchasing
C) Administration
D) Distribution
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52
The continual process of measuring a company's own products, services, or activities against competitors' performance is:

A) performance measure.
B) benchmarking.
C) budgeting.
D) responsibility center.
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53
According to the Institute of Management Accountants (IMA), the final step in resolving an ethical dilemma is to:

A) consult your own attorney as to legal obligations and rights concerning the ethical conflict.
B) clarify relevant ethical issues by initiating a confidential discussion with an IMA Ethical Counselor, an appropriate and confidential ethics hotline, or other impartial advisor.
C) consult with the local police.
D) discuss the situation with an immediate supervisor.
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54
Systems that allow firms to target profitable customers by assessing customer revenue and costs are called:

A) customer relationship management systems.
B) distribution chains.
C) enterprise resource planning systems.
D) cost of quality systems.
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55
The cost accounting system that minimizes wasteful or unnecessary transaction processes is:

A) performance measure.
B) benchmarking.
C) budgeting.
D) lean accounting.
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56
A management method by which the organization seeks to excel on all dimensions of quality is called:

A) customer relationship management.
B) a just-in-time method.
C) total quality management.
D) cost of quality.
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57
In 2020, the Merkel Company had revenues of $2,000,000 and costs of $1,500,000. During 2021, Merkel will be introducing a new product line that is expected to increase sales revenue by $200,000 and costs by $160,000. Assuming no changes are expected for the other products, the operating profits are expected to increase by:

A) $540,000.
B) $200,000.
C) $160,000.
D) $40,000.
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58
Moving of inventory is an example of a(n):

A) cost-benefit analysis.
B) value-added activity.
C) activity-based cost.
D) nonvalue-added activity.
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59
Which of the following is not a key financial manager in an organization?

A) Chief financial officer
B) Treasurer
C) External auditor
D) Controller
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60
Which of the following is not one of the basic standards of the Institute of Management Accountants (IMA) Code of Ethics?

A) Competence
B) Confidentiality
C) Honesty
D) Integrity
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61
Managerial decisions using cost accounting are more appropriate for which types of costs?

A) future costs.
B) historical costs.
C) current costs.
D) externally reported costs.
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62
Advertising costs would be associated with which of the following value chain components?

A) Production.
B) Research and Development.
C) Distribution.
D) Marketing and sales.
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63
Which of the following could be considered part of the value chain in a service firm?

A) Inspection of product
B) Advertising
C) Raw materials
D) Distribution
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64
Which of the following activities would not be included in the value chain of a manufacturing company?

A) Research and Development
B) Customer Service
C) Design
D) Accounting
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65
Which of the following is the best reason why cost accounting information does not need to be comparable to similar information in other organizations?

A) Because it is only used by investors and creditors.
B) Because no publicly traded companies use cost accounting.
C) Because IFRS and cost accounting are converging which eliminates the need for comparability.
D) Because managers that use this information are making decisions only for their organization.
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66
The individual who would most likely use only financial accounting information in making decisions is a:

A) vice president of marketing.
B) factory supervisor.
C) department manager.
D) company shareholder.
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67
Which of the following provides much of the information necessary for the coordination of the value chain?

A) Distribution chain.
B) Financial accounting system.
C) Cost accounting system.
D) Supply chain.
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68
Which of the following statements concerning the value chain is false?

A) The goal of a value chain is to find areas where a company can either add value or reduce cost.
B) The value chain focuses on the entire production process, as well as the sale of the product and service after the sale.
C) If a company cannot compete in a specific area of the value chain, it might outsource that portion of the value chain to another entity which can perform it better.
D) Successful firms are ones that operate within the entire value chain, thereby overseeing every aspect of the value chain for the customer.
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69
At the middle management level, where managers supervise work and make operating decisions, cost information highlights:

A) the company's overall performance.
B) comparability across firms.
C) financial position and income according to accounting rules.
D) some aspect of operations that is different from expectations.
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70
The concept of considering both the costs and benefits of a proposal is known as:

A) cost-benefit analysis.
B) performance measurement.
C) nonvalue-added analysis.
D) preparation of financial statements.
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71
Place the four components in the order they appear along the value chain: A = Customer service; B = Design; C = Distribution; and D = Production.

A) ABDC
B) ACDB
C) BDCA
D) BADC
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72
Managers evaluate value-added activities to determine how they contribute to the final product's:

A) service only.
B) quality only.
C) cost only.
D) service, quality, and cost.
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73
Financial accounting provides a historical perspective, while cost accounting emphasizes:

A) reporting to shareholders.
B) a current perspective.
C) the future.
D) past transactions.
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74
Which of the following statements regarding the value chain is true?

A) Service firms benefit from the value chain more than manufacturing firms.
B) Value chain components do not overlap.
C) Value is not created until after the research and development stage.
D) Administrative functions are not included as a separate component of the value chain.
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75
The delivery of products or services to customers is an example of which element in the value chain?

A) Production
B) Design
C) Marketing
D) Distribution
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76
Departmental managers at Boswell Department Store are allowed considerable discretion in both sourcing and pricing of products, based on local tastes and competition, as well as being responsible for departmental staffing. Based on the concept of the responsibility center, which of the following would not be a performance measure that would be useful in evaluating the performance of departmental managers at the stores?

A) Departmental profit compared to budgeted departmental profit.
B) Trends in general and administrative expenses for each store.
C) Growth in departmental sales compared to the prior period sales
D) Departmental customer satisfaction.
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77
A firm's reply to customer questions via email would be an example of which component of the value chain?

A) Customer Service
B) Marketing
C) Design
D) Supply
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78
Financial accounting:

A) focuses on the future.
B) must comply with GAAP (generally accepted accounting principles).
C) reports include detailed information on the various operating segments of the business.
D) is prepared for the use of management.
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79
Which part of the value chain is outside the firm?

A) Design component
B) Research and Development component
C) Production activity
D) Distribution chain
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80
The financial accounting system is the primary source of information for:

A) decision making on the factory floor.
B) improving the performance level of customer service.
C) planning the budget for next year.
D) preparing the income statement for shareholders.
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