Deck 14: Human Resource Management

Question 1

Employers must consider internal candidates who are qualified for any new postings before advertising outside the company.

Answer 1

False

Question 2

Orientation and training programs differ by organization.

Answer 2

True

Question 3

An employer must accommodate all religious practices of employees if employees state their needs are not being met.

Answer 3

False

Question 4

No one law encompasses all of the rights afforded to an employee.

Question 5

Childbirth leave or pregnancy-related conditions are not covered under sexual discrimination.

Question 6

Involuntary separation is when the employee decides to resign without proper notice.

Question 7

An employee has applied for a position as a Customer Service Representative but does not speak English fluently. The employer requires fluency in English for this position. This is a violation of Title VII of the Civil Rights Act.

Question 8

Unions are still quite prevalent in the blue-collar industry, but they have yet to make inroads into the health care industry.

Question 9

Both the full-time and part-time employees have rights to the benefits offered by the company.

Question 10

Disability refers to both physical or mental impairments.

Question 11

All individuals who work with businesses and organizations can be classified as employees.

Question 12

Two foreign-born employees are discussing an issue at work in their native tongue. As an employee, you have the right to demand they speak in English so you can understand the discussion too.

Question 13

Staffing is the process of assigning workers to all positions in an organization.

Question 14

An employee who files a grievance cannot be penalized or prejudiced for doing so.

Question 15

Sexual discrimination also encompasses sexual harassment.

Question 16

At one time, employers used the term "permanent employee" interchangeably with regular employee.

Question 17

Selection tests are fraught with legal and ethical concerns and have been subject to great criticism and scrutiny.

Question 18

Disability discrimination is only covered under the Rehabilitation Act.

Question 19

Sexual harassment can be between either the same sex or opposite sex employees.

Question 20

An independent contractor is sometimes referred to as a temporary employee.

Question 21

An obstacle, whether physical or procedural, that prevents an employee from performing the duties of the job is called what?

A) functional limitation
B) workplace barrier
C) reasonable accommodation
D) undue hardship

Question 22

Telecommuting can apply to which of the following locations?

A) working from home and communicating electronically
B) working from a rented building that has work stations and docking stations
C) both of the options could be telecommuting
D) neither of the options would be telecommuting

Question 23

Which of the following do supervisors find to be the most unpleasant experience of their duties?

A) hiring and firing employees
B) dealing with problem behaviors
C) establishing appropriate training programs

Question 24

Unions also work to resolve workplace disputes through structured grievance procedures.

Question 25

Which of the following is an example of a voluntary separation?

A) The company downsizes and has to lay off the employee.
B) The employee is caught stealing supplies and is terminated effective immediately.
C) An employee resigns to take another position with higher pay.

Question 26

In which of the following scenarios would Workers' Compensation apply?

A) An employee develops carpel tunnel syndrome from computer use at work and must undergo a surgical procedure.
B) An employee is laid off due to downsizing of the company.
C) An employee is in a car accident while on vacation and requires time off for surgery.

Question 27

An independent contractor is best described by which of the following?

A) employed by a service firm and assigned to work at a business or organization
B) works less than 30 hours per week
C) An individual who agrees to perform certain work according to his own means, manner, and methods of performance.
D) also known as a common law employee

Question 28

ERISA does not address employee pensions and other benefit programs.

Question 29

Federal law offers protections against age discrimination to workers who are over what age?

A) 40 years old
B) 50 years old
C) 60 years old
D) 65 years old

Question 30

Job descriptions outline the work of an individual and are composed of a position summary.

Question 31

Which of the following employees are exempt from the minimum wage provisions of FLSA (Federal Labor Standards Act)?

A) none are exempt as this would be a violation
B) if the employee is paid a salary as opposed to wages
C) if the employee agrees to the stated wage and waives her right to be paid minimum wage

Question 32

ERISA (Employee Retirement Income Security Act) has which of the following provisions?

A) requires employers to offer a retirement package to employees
B) regulates those employers who offer pension and welfare plans
C) establishes minimum requirements for retirement packages and determines when they are to be paid out

Question 33

Which of the following would be considered sex discrimination?

A) A female employee makes less than a male employee for doing the same job.
B) sexual harassment
C) Neither are an example of sex discrimination.
D) Both are an example of sex discrimination.

Question 34

The key to supervision is best described by which of the following statements?

A) recognize that doing the work oneself is the best form of role modeling
B) recognize that work is done through other people
C) recognize that employees must be frequently monitored to perform their best

Question 35

Which of the following describes the results that must be achieved while doing a job?

A) performance standards
B) job descriptions
C) qualifications
D) position summary

Question 36

Which of the following are true regarding OSHA regulations?

A) The employee is responsible for maintaining a safe work environment.
B) The OSHA regulations are guidelines and are not mandated.
C) Employer must develop and implement a health and safety program to achieve employee protections.

Question 37

ERISA requires employers to establish pension and welfare plans.

Question 38

The ADA (Americans with Disabilities Act) applies to which group of individuals?

A) employees
B) job applicants
C) customers and visitors
D) employees, job applicants, customers and visitors

Question 39

The most challenging aspect for an employer complying with the ADA is determining the reasonable accommodations.

Question 40

Selection involves which of the following processes?

A) reference check and background check
B) personal interview
C) selection test
D) all of these are part of the selection process
E) none of these are part of the selection process

Question 41

A reference check serves which purpose(s)?

A) Verifying the information the candidate has represented about herself
B) Gathering additional information about the candidate that may be useful in the hiring decision
C) Gathering additional Information as to why the candidate left his current job
D) a and c, not b
E) a and b, not c

Question 42

Match the staffing terms with its best descriptor.
process an organization engages in to choose who will work for it

A)recruitment
B)selection
C)training
D)orientation
E)compensation

Question 43

A(n) ____________________ employee is one who has been designated by specific laws as being subject to the tax-withholding requirements imposed upon employers but might not otherwise be considered an employee.

Question 44

Match the term with the best descriptor.
contacting a candidate's prior employers and others listed by the candidate to obtain information

A)reference check
B)personal interview
C)background check
D)selection test

Question 45

Match the staffing terms with its best descriptor.
program designed to help acclimate new employees to an organization and make a productive beginning on the job

A)recruitment
B)selection
C)training
D)orientation
E)compensation

Question 46

Match the staffing terms with its best descriptor.
process of finding employees for an organization

A)recruitment
B)selection
C)training
D)orientation
E)compensation

Question 47

Match the staffing terms with its best descriptor.
those experiences designed to further the learning of behaviors that contribute to the organization's goals

A)recruitment
B)selection
C)training
D)orientation
E)compensation

Question 48

A process of equipping people with the tools, knowledge, and opportunities they need to develop themselves and become more effective is

A) coaching.
B) mentoring.
C) team building.
D) advising.

Question 49

A process by which a selected group of people are organized and developed so they can work interdependently toward a common objective is

A) coaching.
B) mentoring.
C) team building.
D) advising.

Question 50

What is the term for the process of end employment?

A) Termination
B) Separation
C) Departing
D) Retiring

Question 51

To be classified as a full-time employee, what are the minimum number of hours you must work in a work week?

A) 20
B) 30
C) 32
D) 38

Question 52

The process of assigning workers to all position in an organization is called ____________________. It includes recruiting, selecting, training, orienting, and compensating members of an organization's work force.

Question 53

The Family Medical Leave Act allows employees to take how many weeks of unpaid leave?

A) 5
B) 10
C) 12
D) 15

Question 54

The act of advising another through an established formal relationship is

A) coaching.
B) mentoring.
C) team building.
D) advising.

Question 55

The formal acknowledgment and approval of an employee's efforts and accomplishments is called

A) reward program.
B) compensation.
C) recognition program.

Question 56

Match the staffing terms with its best descriptor.
the wages, salaries, incentives, and supplemental benefits provided to the staff

A)recruitment
B)selection
C)training
D)orientation
E)compensation

Question 57

Title VII of the Civil Rights Act of 1964 bans ____________________ in compensation, terms, and conditions of employment based on race, religion, color, sex, or national origin.

Question 58

What is the ability to keep valuable employees from seeking employment elsewhere?

A) Recruitment
B) Retention
C) Conflict
D) Retaining

Question 59

The FMLA (Family Medical Leave Act) allows an employee to take up to ____________________ weeks of unpaid leave in any 12-month period if they meet the criteria.

Question 60

A formal compensation in return for an employee's service or merit is called

A) reward program.
B) compensation.
C) recognition program.

Question 61

Match the term with the best descriptor.
formal acknowledgment and approval of an employee's efforts and accomplishments

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 62

Distinguish between sexual harassment that is quid pro quo and a hostile work environment and give an example of each type.

Question 63

Match the term with the best descriptor.
process of ending employment

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 64

Match the term with the best descriptor.
examining a candidate's criminal or credit history and comparing it to the hiring standards the organization maintains

A)reference check
B)personal interview
C)background check
D)selection test

Question 65

Match the work with the best descriptor.
process by which a selected group of people are organized and developed so they can work interdependently toward a common objective

A)coaching
B)mentoring
C)team building
D)diversity

Question 66

Match the work with the best descriptor.
process of equipping people with the tools, knowledge, and opportunities they need to develop themselves and become more effective

A)coaching
B)mentoring
C)team building
D)diversity

Question 67

Match the work with the best descriptor.
the act of advising another through an established formal relationship

A)coaching
B)mentoring
C)team building
D)diversity

Question 68

List three of the possible six steps in the disciplinary process. List them in order of less severe to more severe.

Question 69

Match the term with the best descriptor.
ability of an organization to retain employees

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 70

Match the term with the best descriptor.
a key factor in employee retention

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 71

Match the term with the best descriptor.
employment arrangement that allows the employer to terminate the employee at any time and the employee to leave the employer at any time

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 72

Match the term with the best descriptor.
local ordinances which require employers to pay employees more than the federal minimum wage

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 73

Match the term with the best descriptor.
formal compensation in return for an employee's service or merit

A)retention
B)recognition program
C)reward program
D)compensation
E)at-will employment
F)separation
G)living wage laws

Question 74

Match the term with the best descriptor.
when the employer speaks directly to the candidate

A)reference check
B)personal interview
C)background check
D)selection test

Question 75

Briefly describe the role of OSHA in regard to employment protections. Give an example of a possible workplace hazard that would be a failure to meet OSHA standards.

Question 76

Match the work with the best descriptor.
the myriad differences between and among people in a defined setting

A)coaching
B)mentoring
C)team building
D)diversity

Question 77

Match the term with the best descriptor.
administered to help employers place applicants in suitable jobs

A)reference check
B)personal interview
C)background check
D)selection test

Question 78

An employer encounters variances between federal, state, and local laws. Which set of laws should the employer follow?

Question 79

Define the difference among wages, salary, incentives, and supplemental benefits.